Operations report

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Initial response
Triage 79.41%
27/34
73.68%
28/38
63.64%
14/22
75.00%
6/8
76.92%
10/13
76.79%
Mean: 11d 1h 25m
Premier incidents -
33.33%
2/6
100.00%
3/3
100.00%
2/2
100.00%
1/1
66.67%
Mean: 0h 16m
Business incidents 100.00%
11/11
100.00%
1/1
100.00%
3/3
100.00%
1/1
100.00%
2/2
100.00%
Mean: 0h 06m
Economy incidents -
100.00%
1/1
-
-
-
100.00%
Mean: -
Requests 95.45%
21/22
90.48%
19/21
87.50%
7/8
80.00%
4/5
85.71%
6/7
96.67%
Mean: 1d 7h 28m
15m update 69.05%
29/42
39.29%
11/28
28.57%
4/14
50.00%
4/8
33.33%
5/15
54.08%
Mean: 2h 18m
Client updates hitrate
RT updates 94.44%
51/54
94.44%
51/54
96.77%
30/31
100.00%
12/12
97.22%
35/36
95.72%
179/187
Incidents 100.00%
22/22
86.67%
13/15
93.33%
14/15
71.43%
5/7
91.67%
11/12
93.85%
61/65
Requests 98.41%
62/63
96.23%
51/53
97.50%
39/40
92.00%
23/25
91.30%
21/23
94.50%
103/109
Incident stats
Resolution time 95.24%
20/21
92.31%
12/13
92.86%
13/14
80.00%
4/5
91.67%
11/12
92.31%
Mean: 8h 16m
Request stats
Resolution time 76.47%
26/34
86.36%
19/22
70.00%
14/20
50.00%
5/10
80.00%
4/5
74.73%
Mean: 7d 8h 07m
Problem stats
Resolution time 57.14%
4/7
75.00%
3/4
33.33%
1/3
0.00%
0/2
33.33%
1/3
47.37%
Mean: 10d 3h 04m

git hash: master (6c029d07)