Operations report

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Initial response
Triage 70.37%
19/27
79.41%
27/34
73.68%
28/38
63.64%
14/22
75.00%
6/8
75.40%
Mean: 9d 8h 45m
Premier incidents 50.00%
1/2
-
33.33%
2/6
100.00%
3/3
100.00%
2/2
61.54%
Mean: 0h 16m
Business incidents 100.00%
5/5
100.00%
11/11
100.00%
1/1
100.00%
3/3
100.00%
1/1
100.00%
Mean: 0h 07m
Economy incidents -
-
100.00%
1/1
-
-
100.00%
Mean: -
Requests 94.74%
18/19
95.45%
21/22
90.48%
19/21
87.50%
7/8
80.00%
4/5
97.22%
Mean: 1d 4h 18m
15m update 43.48%
10/23
69.05%
29/42
39.29%
11/28
28.57%
4/14
50.00%
4/8
55.24%
Mean: 2h 12m
Client updates hitrate
RT updates 96.43%
27/28
94.44%
51/54
94.44%
51/54
96.77%
30/31
100.00%
12/12
95.53%
171/179
Incidents 100.00%
12/12
100.00%
22/22
86.67%
13/15
93.33%
14/15
71.43%
5/7
93.85%
61/65
Requests 94.12%
48/51
98.41%
62/63
96.23%
51/53
97.50%
39/40
92.00%
23/25
94.83%
110/116
Incident stats
Resolution time 100.00%
10/10
95.24%
20/21
92.31%
12/13
92.86%
13/14
80.00%
4/5
93.65%
Mean: 7h 26m
Request stats
Resolution time 86.67%
13/15
76.47%
26/34
86.36%
19/22
70.00%
14/20
50.00%
5/10
76.24%
Mean: 7d 9h 12m
Problem stats
Resolution time 50.00%
3/6
57.14%
4/7
75.00%
3/4
33.33%
1/3
0.00%
0/2
50.00%
Mean: 9d 4h 20m

git hash: master (6c029d07)