Triage response

22 Jun - 26 Jun

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	189d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57549	04 Mar, 16:30	84d 1h 30m	None	Credentials
58542	20 Jun, 11:26	0h 11m	None	Helping the right people find your website on Google
58543	20 Jun, 12:15	0h 12m	Sucden	CRITICAL: Networking: *.sucden.co.uk
58544	21 Jun, 02:14	0h 12m	Crystal Units	crylonlis001/002 ntp timeout
58545	21 Jun, 15:55	0h 12m	Sucden	interstar05/09.sucden.co.uk ntp timeout
58548	22 Jun, 08:03	0h 02m	Troika	tricky/tron.troika.lan down
58549	22 Jun, 08:56	0h 02m	TCV	web4.tcv.org.uk volume usage /home
58550	22 Jun, 09:03	0h 06m	OGT	Storage warning: /srv/ngs on rodney.internal.ogtip.com
58551	22 Jun, 09:09	0h 00m	AskBio	WARNING: Storage: RAID on talisker.synpromics.com
58553	22 Jun, 11:19	0h 00m	AskBio	exim4 failed on edb-mull.askbio.com
58554	22 Jun, 14:10	0h 01m	AskBio	exim4 failure on darkmatter.synpromics.com
58556	22 Jun, 14:27	0h 00m	Midnight Hax	WARNING: Mail: Queue Length on woodlands.midnighthax.com
58558	22 Jun, 15:43	0h 01m	Tangram	DGX Health Report Request
58563	23 Jun, 08:18	0h 01m	BD Group	api.bdgroup.co.uk HTTP/HTTPS status code
58565	23 Jun, 10:58	0h 19m	OGT	basil.internal.ogtip.com hard disk errors
58567	23 Jun, 12:46	0h 02m	OGT	Temperature
58572	23 Jun, 16:05	0h 06m	OGT	Basil access issues?
58575	24 Jun, 09:01	0h 01m	Internal	WARNING: Cluster: Csync2 on ouse1/2.tiger-computing.co.uk
58576	24 Jun, 09:04	0h 01m	OGT	mickey.internal.ogtip.com volume usage /var
58578	24 Jun, 12:57	0h 02m	OGT	Storage alert: /var on mickey.internal.ogtip.com
58579	24 Jun, 12:57	0h 01m	OGT	Storage alert: /srv on blaney.internal.ogtip.com
58580	24 Jun, 13:06	0h 05m	Internal	Message - Elaine Campling \| Private \| 07503 570739
58584	25 Jun, 08:16	0h 01m	Rotastat	gallus.rotastat.com unmerged configuration
58588	25 Jun, 08:45	0h 01m	Cirencester College	Quotation for work
58589	25 Jun, 10:18	0h 01m	Internal	WARNING: NRPE Disk: All Disks on avon2.tcl.internal
58593	25 Jun, 18:07	0	AskBio	Storage critical: /var on rtp-promptdv-01.askbio.com
58595	26 Jun, 00:56	0h 19m	None	[Limited Time Offer] Luxury Timepieces Starting at $250
58596	26 Jun, 11:27	0h 01m	ATA Group	SAP Services Dropped
58597	26 Jun, 11:57	0h 08m	Cirencester College	Updating Moodle on CCVLE01
58598	26 Jun, 13:25	0h 01m	Internal	[FIRING: 1 for tcl/calder] KubePersistentVolumeFillingUp in puppet
58600	26 Jun, 19:08	0	Crystal Units	Fw: Shapes drawing with spacer cutting size

git hash: master (45d950f7)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	37.985 msec
System CPU time	0.000 msec
Total CPU time	37.985 msec
Elapsed time	48.694 msec
Context switches	14 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-26&start=2026-06-22
REMOTE_ADDR	10.42.13.2
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-26'
'start'	'2026-06-22'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7962, rt_number=57549, queue=Triage, subject=Credentials, ticket_status=new, client=None, priority=0, created=2026-03-04 16:30:14, last_txn_id=0>, <Ticket(id=8989, rt_number=58542, queue=Triage, subject=Helping the right people find your website on Google, ticket_status=rejected, client=None, priority=0, created=2026-06-20 11:26:37, last_txn_id=0>, <Ticket(id=8990, rt_number=58543, queue=Incidents, subject=CRITICAL: Networking: *.sucden.co.uk, ticket_status=resolved, client=Sucden, priority=81, created=2026-06-20 12:15:26, last_txn_id=0>, <Ticket(id=8991, rt_number=58544, queue=Incidents, subject=crylonlis001/002 ntp timeout, ticket_status=resolved, client=Crystal Units, priority=61, created=2026-06-21 02:14:18, last_txn_id=0>, <Ticket(id=8992, rt_number=58545, queue=Incidents, subject=interstar05/09.sucden.co.uk ntp timeout, ticket_status=resolved, client=Sucden, priority=61, created=2026-06-21 15:55:49, last_txn_id=0>, <Ticket(id=8995, rt_number=58548, queue=Incidents, subject=tricky/tron.troika.lan down, ticket_status=resolved, client=Troika, priority=41, created=2026-06-22 08:03:46, last_txn_id=0>, <Ticket(id=8996, rt_number=58549, queue=Incidents, subject=web4.tcv.org.uk volume usage /home, ticket_status=resolved, client=TCV, priority=51, created=2026-06-22 08:56:19, last_txn_id=0>, <Ticket(id=8997, rt_number=58550, queue=Incidents, subject=Storage warning: /srv/ngs on rodney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-06-22 09:03:01, last_txn_id=0>, <Ticket(id=8998, rt_number=58551, queue=Incidents, subject=WARNING: Storage: RAID on talisker.synpromics.com, ticket_status=open, client=AskBio, priority=72, created=2026-06-22 09:09:07, last_txn_id=2521298>, <Ticket(id=9000, rt_number=58553, queue=Incidents, subject=exim4 failed on edb-mull.askbio.com, ticket_status=resolved, client=AskBio, priority=81, created=2026-06-22 11:19:07, last_txn_id=0>, <Ticket(id=9001, rt_number=58554, queue=Incidents, subject=exim4 failure on darkmatter.synpromics.com, ticket_status=resolved, client=AskBio, priority=71, created=2026-06-22 14:10:52, last_txn_id=0>, <Ticket(id=9003, rt_number=58556, queue=Incidents, subject=WARNING: Mail: Queue Length on woodlands.midnighthax.com, ticket_status=resolved, client=Midnight Hax, priority=51, created=2026-06-22 14:27:00, last_txn_id=0>, <Ticket(id=9005, rt_number=58558, queue=Requests, subject=DGX Health Report Request, ticket_status=autoclose, client=Tangram, priority=42, created=2026-06-22 15:43:29, last_txn_id=0>, <Ticket(id=9010, rt_number=58563, queue=Incidents, subject=api.bdgroup.co.uk HTTP/HTTPS status code, ticket_status=resolved, client=BD Group, priority=81, created=2026-06-23 08:18:59, last_txn_id=0>, <Ticket(id=9012, rt_number=58565, queue=Requests, subject=basil.internal.ogtip.com hard disk errors, ticket_status=open, client=OGT, priority=22, created=2026-06-23 10:58:21, last_txn_id=0>, <Ticket(id=9014, rt_number=58567, queue=Incidents, subject=Temperature, ticket_status=resolved, client=OGT, priority=61, created=2026-06-23 12:46:33, last_txn_id=0>, <Ticket(id=9019, rt_number=58572, queue=Incidents, subject=Basil access issues?, ticket_status=resolved, client=OGT, priority=61, created=2026-06-23 16:05:59, last_txn_id=0>, <Ticket(id=9022, rt_number=58575, queue=Incidents, subject=WARNING: Cluster: Csync2 on ouse1/2.tiger-computing.co.uk, ticket_status=resolved, client=Internal, priority=41, created=2026-06-24 09:01:15, last_txn_id=0>, <Ticket(id=9023, rt_number=58576, queue=Incidents, subject=mickey.internal.ogtip.com volume usage /var, ticket_status=resolved, client=OGT, priority=31, created=2026-06-24 09:04:00, last_txn_id=0>, <Ticket(id=9025, rt_number=58578, queue=Incidents, subject=Storage alert: /var on mickey.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-06-24 12:57:47, last_txn_id=0>, <Ticket(id=9026, rt_number=58579, queue=Incidents, subject=Storage alert: /srv on blaney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-06-24 12:57:56, last_txn_id=0>, <Ticket(id=9027, rt_number=58580, queue=Triage, subject=Message - Elaine Campling \| Private \| 07503 570739, ticket_status=resolved, client=Internal, priority=0, created=2026-06-24 13:06:19, last_txn_id=0>, <Ticket(id=9031, rt_number=58584, queue=Incidents, subject=gallus.rotastat.com unmerged configuration, ticket_status=resolved, client=Rotastat, priority=41, created=2026-06-25 08:16:42, last_txn_id=0>, <Ticket(id=9035, rt_number=58588, queue=Requests, subject=Quotation for work, ticket_status=open, client=Cirencester College, priority=41, created=2026-06-25 08:45:43, last_txn_id=0>, <Ticket(id=9036, rt_number=58589, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on avon2.tcl.internal, ticket_status=resolved, client=Internal, priority=41, created=2026-06-25 10:18:46, last_txn_id=0>, <Ticket(id=9041, rt_number=58593, queue=Incidents, subject=Storage critical: /var on rtp-promptdv-01.askbio.com, ticket_status=resolved, client=AskBio, priority=81, created=2026-06-25 18:07:40, last_txn_id=0>, <Ticket(id=9043, rt_number=58595, queue=Triage, subject=[Limited Time Offer] Luxury Timepieces Starting at $250, ticket_status=rejected, client=None, priority=0, created=2026-06-26 00:56:49, last_txn_id=0>, <Ticket(id=9044, rt_number=58596, queue=Incidents, subject=SAP Services Dropped, ticket_status=open, client=ATA Group, priority=61, created=2026-06-26 11:27:44, last_txn_id=0>, <Ticket(id=9045, rt_number=58597, queue=Requests, subject=Updating Moodle on CCVLE01, ticket_status=resolved, client=Cirencester College, priority=41, created=2026-06-26 11:57:00, last_txn_id=0>, <Ticket(id=9046, rt_number=58598, queue=Incidents, subject=[FIRING: 1 for tcl/calder] KubePersistentVolumeFillingUp in puppet, ticket_status=resolved, client=Internal, priority=51, created=2026-06-26 13:25:36, last_txn_id=0>, <Ticket(id=9048, rt_number=58600, queue=Requests, subject=Fw: Shapes drawing with spacer cutting size, ticket_status=stalled, client=Crystal Units, priority=61, created=2026-06-26 19:08:06, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 6, 26), 'start': datetime.date(2026, 6, 22), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-06-26&start=2026-06-22' [GET]>

Triage response

22 Jun - 26 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-06 20:21:50.914421	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914479	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914491	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914501	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914510	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914518	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914526	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914533	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914541	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914549	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914557	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914564	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914572	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914579	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914587	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914595	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914602	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914610	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914618	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914626	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914634	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914643	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914651	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914660	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914670	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914678	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914687	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914695	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914703	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914710	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914717	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914725	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914733	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914742	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914749	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914756	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914766	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914775	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914783	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.914792	xxx	./services/model.py:838