Triage response

25 May - 26 Jun

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	191d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57549	04 Mar, 16:30	86d 1h 30m	None	Credentials
58125	30 Apr, 10:07	0h 01m	Entrepreneurs Circle	Linux vulnerability: Copy fail (CVE-2026-31431)
58156	05 May, 08:39	0h 07m	Quickline	Zabbix DB
58201	08 May, 12:48	0h 26m	Gravytrain	Certificate expiring: www.bedfordinsurance.co.uk
58312	21 May, 15:26	0h 19m	Tangram	DGX Server Decommissioning Options
58322	23 May, 17:30	0h 08m	Sucden	*.sucden.co.uk chrony high stratum
58327	25 May, 19:58	0h 08m	None	Update regarding your automated vehicle tax payment
58329	26 May, 08:16	0h 01m	AskBio	backups issue
58330	26 May, 08:25	0h 00m	OGT	manuel.internal.ogtip.com backup repo check failed (/srv/projects)
58331	26 May, 11:32	0h 01m	AskBio	Nikita Password
58332	26 May, 13:34	0h 01m	Cirencester College	Moodle Upgrade Complete
58333	26 May, 16:21	0h 00m	Internal	[FIRING: 1 for tcl/avon] KubePodCrashLooping in rt
58335	27 May, 14:16	0h 01m	OGT	rodney.internal.ogtip.com volume usage /srv/department
58336	27 May, 16:13	0h 03m	OpenCorporates	New SSH user for aws-bot2 server
58338	28 May, 08:23	0h 01m	Internal	nene1/2.ipa.tigr.uk unmerged config
58340	28 May, 13:08	29d 4h 52m	TCV	TCV-CRM PHP Update
58342	28 May, 13:40	0h 06m	None
58344	29 May, 08:43	0h 01m	AskBio	edb-coll.askbio.com backup failure
58345	29 May, 08:51	28d 9h 08m	Lantech	Storage utilisation warning: / on ipa-m3.private.ipa.ie
58346	29 May, 10:49	0h 01m	Sucden	equistar03/04 megastar03/04 NTP offset
58347	29 May, 10:55	0h 03m	TCV	Mail forwarding for new RT queue
58348	29 May, 12:49	0h 03m	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
58349	29 May, 14:20	0h 00m	Advensys	CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal
58350	29 May, 15:28	0h 01m	Lantech	ipa-m3.private.ipa.ie moodle.ipa.ie HTTP/S timeouts
58359	01 Jun, 08:05	0h 04m	Koinex	WARNING: System Health: Reboot Alert on koinexserver.home
58360	01 Jun, 08:11	0h 00m	Novadata	WARNING: System Health: Kitchen Sink on arcturus.novadata.internal
58361	01 Jun, 08:17	0h 01m	TCV	WARNING: System Health: Kitchen Sink on tcv-crm.tcv.org.uk
58368	01 Jun, 12:27	27d 5h 32m	Geograph	[FIRING: 1 for geograph/prod] KubernetesVersionNearingEndOfLife
58369	01 Jun, 12:28	1h 01m	Geograph	[FIRING: 1 for geograph/prod] KubernetesVersionNearingEndOfLife
58370	01 Jun, 14:06	0h 33m	Internal	[FIRING: 1 for tcl/avon] NodeMemoryMajorPagesFaults in tcl-monitoring
58372	01 Jun, 16:58	0h 01m	Sysdoc	Kubernetes upgrade for EOL
58373	01 Jun, 16:58	0h 01m	Geograph	Kubernetes upgrade for EOL
58374	01 Jun, 18:15	0	AskBio	CRITICAL: System Health: Systemd State on edb-mull.askbio.com
58378	02 Jun, 00:05	0	None	Percy Pig surprise awaits you
58379	02 Jun, 00:06	0	None	Support Ticket Not Opened
58380	02 Jun, 00:07	0	None	Support Ticket Not Opened
58381	02 Jun, 00:08	0	None	Support Ticket Not Opened
58382	02 Jun, 00:09	0	None	Support Ticket Not Opened
58383	02 Jun, 00:09	0	None	Support Ticket Not Opened
58384	02 Jun, 00:10	0	None	Support Ticket Not Opened
58385	02 Jun, 00:11	0	None	Support Ticket Not Opened
58386	02 Jun, 00:12	0	None	Support Ticket Not Opened
58387	02 Jun, 00:13	0	None	Support Ticket Not Opened
58388	02 Jun, 00:16	0	None	Support Ticket Not Opened
58389	02 Jun, 00:19	0	None	Support Ticket Not Opened
58391	02 Jun, 05:08	0h 01m	None	Support Ticket Not Opened
58392	02 Jun, 05:18	0h 01m	None	Support Ticket Not Opened
58393	02 Jun, 05:40	0h 01m	None	Support Ticket Not Opened
58394	02 Jun, 05:41	0h 01m	None	Support Ticket Not Opened
58395	02 Jun, 05:42	0h 01m	None	Support Ticket Not Opened
58396	02 Jun, 05:43	0h 01m	None	Support Ticket Not Opened
58397	02 Jun, 05:44	0h 01m	None	Support Ticket Not Opened
58398	02 Jun, 05:44	0h 01m	None	Support Ticket Not Opened
58399	02 Jun, 05:46	0h 01m	None	Support Ticket Not Opened
58400	02 Jun, 05:48	0h 01m	None	Support Ticket Not Opened
58401	02 Jun, 05:58	0h 01m	None	Support Ticket Not Opened
58402	02 Jun, 05:59	0h 01m	None	Support Ticket Not Opened
58403	02 Jun, 06:02	0h 01m	None	Support Ticket Not Opened
58404	02 Jun, 06:12	0h 01m	None	Support Ticket Not Opened
58405	02 Jun, 08:15	0h 00m	Koinex	WARNING: System Health: Reboot Alert on koinexserver.home
58406	02 Jun, 08:18	0h 13m	None	Support Ticket Not Opened
58408	02 Jun, 10:59	0h 01m	Cirencester College	CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk
58409	02 Jun, 11:53	0h 01m	None	Support Ticket Not Opened
58410	02 Jun, 11:55	0h 07m	None	Support Ticket Not Opened
58411	02 Jun, 11:58	0h 04m	None	Support Ticket Not Opened
58412	02 Jun, 13:08	0h 01m	OGT	rodney: /srv/department and /srv/projects filling up
58413	02 Jun, 16:00	0h 06m	None	Support Ticket Not Opened
58414	02 Jun, 16:25	0h 02m	None	Support Ticket Not Opened
58415	02 Jun, 16:29	0h 02m	OpenCorporates	CloudWatch Agent support for per-run external bot log files
58416	02 Jun, 16:32	0h 05m	None	Support Ticket Not Opened
58417	02 Jun, 16:53	0h 02m	None	Support Ticket Not Opened
58418	02 Jun, 16:56	0h 00m	None	Support Ticket Not Opened
58419	02 Jun, 19:28	0h 10m	None	Helping the right people find your website on Google
58421	03 Jun, 08:42	0h 02m	AskBio	CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com
58422	03 Jun, 08:54	0h 02m	Novadata	WARNING: NRPE Disk: All Disks on arcturus.novadata.internal
58423	03 Jun, 09:17	0h 08m	Internal	Replacement Laptop setup
58424	03 Jun, 09:22	0h 03m	AskBio	ADE drive
58425	03 Jun, 09:25	0h 02m	Cirencester College	Mount volume script ccolive
58427	03 Jun, 13:42	0h 07m	JISC	Using the failover
58428	03 Jun, 15:02	0h 03m	TCV	tcv.org.uk - Fonts folder permissions
58429	03 Jun, 15:30	0h 01m	AskBio	Fw: FAO All Tenants: Easter Bush Buildings Network Outage 18th June 2026 07:00-08:30 AM
58430	03 Jun, 21:02	0h 10m	Reigate College	rc-mss.reigate.ac.uk root volume expansion
58432	04 Jun, 08:58	0h 01m	OGT	CRITICAL: NRPE Disk: All Disks on manuel.internal.ogtip.com
58433	04 Jun, 09:51	0h 01m	BD Group	CRITICAL: HTTP: my.eacbs.com HTTP on ef-v5-nodes.c.ef-platform.internal
58437	04 Jun, 13:31	0h 05m	AskBio	Pyenv issue
58439	04 Jun, 14:36	0h 15m	Rotastat	Server Connection
58440	04 Jun, 14:59	0h 01m	Sucden	Upgrade Uyuni
58441	04 Jun, 15:15	0h 01m	OGT	CRITICAL: NRPE Disk: All Disks on basil.internal.ogtip.com
58443	05 Jun, 08:12	0h 02m	Troika	DOWN: tricky.troika.lan
58444	05 Jun, 09:09	0h 04m	Reigate College	rc-mss.reigate.ac.uk volume expansion
58446	05 Jun, 14:45	0h 02m	Troika	CRITICAL: System Health: Systemd State on tricky.troika.lan
58449	08 Jun, 07:46	0h 07m	None	Alcohol Relief Beverage Co., Ltd.
58450	08 Jun, 09:35	0h 02m	Internal	Server with excess backups and no quota
58451	08 Jun, 09:54	0h 00m	Internal	WARNING: System Health: Kitchen Sink on crylonlis2024.crystal.local
58454	08 Jun, 14:01	0h 00m	OGT	CRITICAL: NRPE Disk: All Disks on mickey.internal.ogtip.com
58461	09 Jun, 09:17	0h 01m	Crystal Units	Message - Vin Halai \| Chrystal Units \| 07824 818571
58463	09 Jun, 12:29	0h 01m	Tangram	Tangram Support Agreements
58464	09 Jun, 12:48	0h 09m	ATA Group	vulnerabilities
58465	09 Jun, 14:37	0h 09m	OGT	WARNING: NRPE Disk: /srv on blaney.internal.ogtip.com
58468	10 Jun, 05:04	0	AskBio	/ade mount unavailable
58469	10 Jun, 08:57	0h 10m	TCV	TCV-CRM PHP Version
58470	10 Jun, 09:11	0h 03m	Internal	Add latest Proxmox kernel to monitoring
58471	10 Jun, 09:11	0h 04m	AskBio	Storage alert: / on edb-lab-skye.askbio.com
58472	10 Jun, 09:11	0h 07m	Internal	Service failed on Thames: restic-forget
58473	10 Jun, 09:12	0h 02m	AskBio	CRITICAL: Disk: fstab mounts on macleod.synpromics.com
58474	10 Jun, 09:13	0h 07m	Quickline	IT-61357 CRITICAL: Backups: Backup to mersey.tiger-computing.co.uk on aql-svr-zabbix-app.quickline.co.uk
58475	10 Jun, 09:21	0h 10m	Sucden	RE: Market Volatility causing re-requests and packet drops.
58476	10 Jun, 10:30	20d 7h 29m	Sucden	RE: Market Volatility causing re-requests and packet drops.
58477	10 Jun, 10:53	0h 06m	None	Helping the right people find your website on Google
58481	10 Jun, 14:03	0h 07m	Crystal Units	Fw: Invoice email copy - not sending email
58482	10 Jun, 14:25	20d 3h 34m	Crystal Units	Fw: Invoice email copy - not sending email
58486	11 Jun, 08:45	0h 03m	Sucden	CRITICAL: System Health: Systemd State on strlb-gs2-p1l01.sucden.co.uk
58487	11 Jun, 10:37	0h 00m	TCV	WARNING: Puppet: Checking-in on it.tcv.org.uk
58488	11 Jun, 10:38	0h 05m	TCV	Cyber Essential Plus Audit
58491	12 Jun, 05:21	0h 08m	Crystal Units	Fw: accesss to database
58492	12 Jun, 08:20	0h 06m	Sucden	WARNING: NRPE Disk: All Disks on ubjen-gs2-p1l01.sucden.co.uk
58493	12 Jun, 08:33	0h 02m	OGT	WARNING: NRPE Disk: /srv on blaney.internal.ogtip.com
58494	12 Jun, 08:44	0h 01m	Internal	CRITICAL: Backups: Restic tcl-thames on avon1.tcl.internal
58495	12 Jun, 08:47	0h 01m	AskBio	CRITICAL: Backups: Restic s3.askbio.backup on edb-jura.askbio.com
58496	12 Jun, 10:12	0h 16m	Lantech	SSH Access Notifiaction IPA moodle.ipa.ie
58497	12 Jun, 11:39	18d 6h 21m	OGT	Linux vulnerability: Copy fail (CVE-2026-31431)
58498	12 Jun, 14:38	0h 02m	OGT	Storage alert: /srv/projects on rodney.internal.ogtip.com @ 95%
58499	12 Jun, 16:27	0h 07m	Internal	Message - Siman Akhtar \| 07572 943071
58500	12 Jun, 17:06	0h 00m	AskBio	CRITICAL: Backups: Backup to thames.tiger-computing.co.uk on rtp-promptdv-01.askbio.com
58501	13 Jun, 17:15	0h 09m	Sucden	Urgent LUKS Code Required
58505	15 Jun, 08:11	0h 04m	OGT	manuel.internal.ogtip.com backup issues
58508	15 Jun, 11:08	0h 01m	Internal	FluxResourceNotReady multiple if not all clusters for HelmRepository/sealed-secrets
58509	15 Jun, 12:05	17d 5h 54m	Crystal Units	Fw: accesss to database
58511	15 Jun, 15:54	0h 02m	Globecast	gcuksched*.globecastne.com proxy not working
58512	15 Jun, 16:09	0h 05m	AskBio	“relay not permitted”
58513	15 Jun, 16:12	0h 06m	Lantech	IPA M3 Disk Upgrade
58514	15 Jun, 18:11	0	AskBio	CRITICAL: NRPE Disk: All Disks on edb-lab-skye.askbio.com
58515	15 Jun, 23:15	0	None	Helping the right people find your website on Google
58518	16 Jun, 08:02	0h 05m	Advensys	DOWN: arpinodeb.clients.advensys.internal
58519	16 Jun, 08:39	0h 01m	JISC	OpenAthens server patching
58520	16 Jun, 09:43	0h 15m	Globecast	gcukscheddbdev.globecastne.com license check
58523	16 Jun, 12:21	0h 01m	TCV	WARNING: NRPE Disk: /boot on web4.tcv.org.uk
58525	17 Jun, 08:00	0h 09m	OGT	basil.internal.ogtip.com volume usage /data
58526	17 Jun, 08:23	0h 01m	Internal	tcl systems unmerged bird config
58527	17 Jun, 08:38	0h 01m	OGT	cassandra.internal.ogtip.com raid/jbod controller battery
58528	17 Jun, 10:24	0h 02m	Lantech	ipa-m3.private.ipa.ie unmerged config
58529	17 Jun, 11:18	0h 09m	BD Group	Change of Ownership
58530	17 Jun, 13:16	0h 01m	Cirencester College	CRITICAL: Disk: fstab mounts on ccolive.cirencester.local
58533	18 Jun, 01:09	0h 11m	Quickline	aql-svr-sf-radius01.quickline.co.uk systemd unit failure
58534	18 Jun, 01:15	0h 11m	Sucden	CRITICAL: Networking: *.sucden.co.uk
58535	18 Jun, 07:09	0h 12m	AskBio	All hosts down.synpromics.com
58536	18 Jun, 08:06	0h 01m	OGT	basil.internal.ogtip.com down
58537	18 Jun, 10:40	0h 01m	OGT	Failed sending HTTP2 data on sybil when using git clone on github repo
58538	18 Jun, 11:30	0h 01m	Sucden	strlb-gs2-p1l01/2.sucden.co.uk root volume usage
58541	19 Jun, 08:18	0h 01m	Internal	pre/backups conf issue?
58542	20 Jun, 11:26	0h 11m	None	Helping the right people find your website on Google
58543	20 Jun, 12:15	0h 12m	Sucden	CRITICAL: Networking: *.sucden.co.uk
58544	21 Jun, 02:14	0h 12m	Crystal Units	crylonlis001/002 ntp timeout
58545	21 Jun, 15:55	0h 12m	Sucden	interstar05/09.sucden.co.uk ntp timeout
58548	22 Jun, 08:03	0h 02m	Troika	tricky/tron.troika.lan down
58549	22 Jun, 08:56	0h 02m	TCV	web4.tcv.org.uk volume usage /home
58550	22 Jun, 09:03	0h 06m	OGT	Storage warning: /srv/ngs on rodney.internal.ogtip.com
58551	22 Jun, 09:09	0h 00m	AskBio	WARNING: Storage: RAID on talisker.synpromics.com
58553	22 Jun, 11:19	0h 00m	AskBio	exim4 failed on edb-mull.askbio.com
58554	22 Jun, 14:10	0h 01m	AskBio	exim4 failure on darkmatter.synpromics.com
58556	22 Jun, 14:27	0h 00m	Midnight Hax	WARNING: Mail: Queue Length on woodlands.midnighthax.com
58558	22 Jun, 15:43	0h 01m	Tangram	DGX Health Report Request
58563	23 Jun, 08:18	0h 01m	BD Group	api.bdgroup.co.uk HTTP/HTTPS status code
58565	23 Jun, 10:58	0h 19m	OGT	basil.internal.ogtip.com hard disk errors
58567	23 Jun, 12:46	0h 02m	OGT	Temperature
58572	23 Jun, 16:05	0h 06m	OGT	Basil access issues?
58575	24 Jun, 09:01	0h 01m	Internal	WARNING: Cluster: Csync2 on ouse1/2.tiger-computing.co.uk
58576	24 Jun, 09:04	0h 01m	OGT	mickey.internal.ogtip.com volume usage /var
58578	24 Jun, 12:57	0h 02m	OGT	Storage alert: /var on mickey.internal.ogtip.com
58579	24 Jun, 12:57	0h 01m	OGT	Storage alert: /srv on blaney.internal.ogtip.com
58580	24 Jun, 13:06	0h 05m	Internal	Message - Elaine Campling \| Private \| 07503 570739
58584	25 Jun, 08:16	0h 01m	Rotastat	gallus.rotastat.com unmerged configuration
58588	25 Jun, 08:45	0h 01m	Cirencester College	Quotation for work
58589	25 Jun, 10:18	0h 01m	Internal	WARNING: NRPE Disk: All Disks on avon2.tcl.internal
58593	25 Jun, 18:07	0	AskBio	Storage critical: /var on rtp-promptdv-01.askbio.com
58595	26 Jun, 00:56	0h 19m	None	[Limited Time Offer] Luxury Timepieces Starting at $250
58596	26 Jun, 11:27	0h 01m	ATA Group	SAP Services Dropped
58597	26 Jun, 11:57	0h 08m	Cirencester College	Updating Moodle on CCVLE01
58598	26 Jun, 13:25	0h 01m	Internal	[FIRING: 1 for tcl/calder] KubePersistentVolumeFillingUp in puppet
58600	26 Jun, 19:08	0	Crystal Units	Fw: Shapes drawing with spacer cutting size

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	101.292 msec
System CPU time	0.000 msec
Total CPU time	101.292 msec
Elapsed time	118.091 msec
Context switches	146 voluntary, 6 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-26&start=2026-05-25
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-26'
'start'	'2026-05-25'

Variable	Value
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Group, priority=61, created=2026-06-26 11:27:44, last_txn_id=0>, <Ticket(id=9045, rt_number=58597, queue=Requests, subject=Updating Moodle on CCVLE01, ticket_status=resolved, client=Cirencester College, priority=41, created=2026-06-26 11:57:00, last_txn_id=0>, <Ticket(id=9046, rt_number=58598, queue=Incidents, subject=[FIRING: 1 for tcl/calder] KubePersistentVolumeFillingUp in puppet, ticket_status=resolved, client=Internal, priority=51, created=2026-06-26 13:25:36, last_txn_id=0>, <Ticket(id=9048, rt_number=58600, queue=Requests, subject=Fw: Shapes drawing with spacer cutting size, ticket_status=stalled, client=Crystal Units, priority=61, created=2026-06-26 19:08:06, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 6, 26), 'start': datetime.date(2026, 5, 25), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-06-26&start=2026-05-25' [GET]>

Triage response

25 May - 26 Jun

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triage_response_report_drilldown.html

SQLAlchemy queries

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Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 07:53:20.274784	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274845	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274854	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274861	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274867	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274872	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274876	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274881	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274886	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274891	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274896	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274901	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274906	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274911	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274917	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274921	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274927	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274932	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274938	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274943	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274948	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274953	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274958	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274962	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274967	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274972	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274977	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274984	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.274991	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.275000	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.275008	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.275015	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.275022	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.275029	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.275037	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.275042	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.275137	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.275145	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.275150	xxx	./services/model.py:838
DEBUG	2026-07-09 07:53:20.275155	xxx	./services/model.py:838