Triage response

15 Jun - 19 Jun

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	189d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57549	04 Mar, 16:30	84d 1h 30m	None	Credentials
58501	13 Jun, 17:15	0h 09m	Sucden	Urgent LUKS Code Required
58505	15 Jun, 08:11	0h 04m	OGT	manuel.internal.ogtip.com backup issues
58508	15 Jun, 11:08	0h 01m	Internal	FluxResourceNotReady multiple if not all clusters for HelmRepository/sealed-secrets
58509	15 Jun, 12:05	15d 5h 54m	Crystal Units	Fw: accesss to database
58511	15 Jun, 15:54	0h 02m	Globecast	gcuksched*.globecastne.com proxy not working
58512	15 Jun, 16:09	0h 05m	AskBio	“relay not permitted”
58513	15 Jun, 16:12	0h 06m	Lantech	IPA M3 Disk Upgrade
58514	15 Jun, 18:11	0	AskBio	CRITICAL: NRPE Disk: All Disks on edb-lab-skye.askbio.com
58515	15 Jun, 23:15	0	None	Helping the right people find your website on Google
58518	16 Jun, 08:02	0h 05m	Advensys	DOWN: arpinodeb.clients.advensys.internal
58519	16 Jun, 08:39	0h 01m	JISC	OpenAthens server patching
58520	16 Jun, 09:43	0h 15m	Globecast	gcukscheddbdev.globecastne.com license check
58523	16 Jun, 12:21	0h 01m	TCV	WARNING: NRPE Disk: /boot on web4.tcv.org.uk
58525	17 Jun, 08:00	0h 09m	OGT	basil.internal.ogtip.com volume usage /data
58526	17 Jun, 08:23	0h 01m	Internal	tcl systems unmerged bird config
58527	17 Jun, 08:38	0h 01m	OGT	cassandra.internal.ogtip.com raid/jbod controller battery
58528	17 Jun, 10:24	0h 02m	Lantech	ipa-m3.private.ipa.ie unmerged config
58529	17 Jun, 11:18	0h 09m	BD Group	Change of Ownership
58530	17 Jun, 13:16	0h 01m	Cirencester College	CRITICAL: Disk: fstab mounts on ccolive.cirencester.local
58533	18 Jun, 01:09	0h 11m	Quickline	aql-svr-sf-radius01.quickline.co.uk systemd unit failure
58534	18 Jun, 01:15	0h 11m	Sucden	CRITICAL: Networking: *.sucden.co.uk
58535	18 Jun, 07:09	0h 12m	AskBio	All hosts down.synpromics.com
58536	18 Jun, 08:06	0h 01m	OGT	basil.internal.ogtip.com down
58537	18 Jun, 10:40	0h 01m	OGT	Failed sending HTTP2 data on sybil when using git clone on github repo
58538	18 Jun, 11:30	0h 01m	Sucden	strlb-gs2-p1l01/2.sucden.co.uk root volume usage
58541	19 Jun, 08:18	0h 01m	Internal	pre/backups conf issue?

git hash: master (45d950f7)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	34.167 msec
System CPU time	0.138 msec
Total CPU time	34.305 msec
Elapsed time	52.101 msec
Context switches	15 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-19&start=2026-06-15
REMOTE_ADDR	10.42.13.2
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-19'
'start'	'2026-06-15'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7962, rt_number=57549, queue=Triage, subject=Credentials, ticket_status=new, client=None, priority=0, created=2026-03-04 16:30:14, last_txn_id=0>, <Ticket(id=8947, rt_number=58501, queue=Incidents, subject=Urgent LUKS Code Required, ticket_status=closed, client=Sucden, priority=61, created=2026-06-13 17:15:03, last_txn_id=0>, <Ticket(id=8951, rt_number=58505, queue=Problems, subject=manuel.internal.ogtip.com backup issues, ticket_status=open, client=OGT, priority=43, created=2026-06-15 08:11:33, last_txn_id=0>, <Ticket(id=8954, rt_number=58508, queue=Incidents, subject=FluxResourceNotReady multiple if not all clusters for HelmRepository/sealed-secrets, ticket_status=closed, client=Internal, priority=41, created=2026-06-15 11:08:35, last_txn_id=0>, <Ticket(id=8955, rt_number=58509, queue=Requests, subject=Fw: accesss to database, ticket_status=merged, client=Crystal Units, priority=41, created=2026-06-15 12:05:52, last_txn_id=0>, <Ticket(id=8957, rt_number=58511, queue=Incidents, subject=gcuksched.globecastne.com proxy not working, ticket_status=closed, client=Globecast, priority=31, created=2026-06-15 15:54:50, last_txn_id=0>, <Ticket(id=8958, rt_number=58512, queue=Incidents, subject=“relay not permitted”, ticket_status=closed, client=AskBio, priority=51, created=2026-06-15 16:09:36, last_txn_id=0>, <Ticket(id=8959, rt_number=58513, queue=Requests, subject=IPA M3 Disk Upgrade, ticket_status=stalled, client=Lantech, priority=23, created=2026-06-15 16:12:58, last_txn_id=0>, <Ticket(id=8960, rt_number=58514, queue=Incidents, subject=CRITICAL: NRPE Disk: All Disks on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2026-06-15 18:11:24, last_txn_id=0>, <Ticket(id=8961, rt_number=58515, queue=Triage, subject=Helping the right people find your website on Google, ticket_status=rejected, client=None, priority=0, created=2026-06-15 23:15:23, last_txn_id=0>, <Ticket(id=8964, rt_number=58518, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=31, created=2026-06-16 08:02:05, last_txn_id=0>, <Ticket(id=8965, rt_number=58519, queue=Requests, subject=OpenAthens server patching, ticket_status=resolved, client=JISC, priority=62, created=2026-06-16 08:39:49, last_txn_id=0>, <Ticket(id=8966, rt_number=58520, queue=Incidents, subject=gcukscheddbdev.globecastne.com license check, ticket_status=resolved, client=Globecast, priority=52, created=2026-06-16 09:43:45, last_txn_id=0>, <Ticket(id=8969, rt_number=58523, queue=Incidents, subject=WARNING: NRPE Disk: /boot on web4.tcv.org.uk, ticket_status=closed, client=TCV, priority=41, created=2026-06-16 12:21:37, last_txn_id=0>, <Ticket(id=8971, rt_number=58525, queue=Incidents, subject=basil.internal.ogtip.com volume usage /data, ticket_status=closed, client=OGT, priority=31, created=2026-06-17 08:00:07, last_txn_id=0>, <Ticket(id=8972, rt_number=58526, queue=Incidents, subject=tcl systems unmerged bird config, ticket_status=closed, client=Internal, priority=41, created=2026-06-17 08:23:01, last_txn_id=0>, <Ticket(id=8973, rt_number=58527, queue=Incidents, subject=cassandra.internal.ogtip.com raid/jbod controller battery, ticket_status=closed, client=OGT, priority=31, created=2026-06-17 08:38:04, last_txn_id=0>, <Ticket(id=8974, rt_number=58528, queue=Incidents, subject=ipa-m3.private.ipa.ie unmerged config, ticket_status=closed, client=Lantech, priority=21, created=2026-06-17 10:24:31, last_txn_id=0>, <Ticket(id=8975, rt_number=58529, queue=Admin, subject=Change of Ownership, ticket_status=resolved, client=BD Group, priority=0, created=2026-06-17 11:18:45, last_txn_id=0>, <Ticket(id=8976, rt_number=58530, queue=Incidents, subject=CRITICAL: Disk: fstab mounts on ccolive.cirencester.local, ticket_status=closed, client=Cirencester College, priority=41, created=2026-06-17 13:16:26, last_txn_id=0>, <Ticket(id=8979, rt_number=58533, queue=Incidents, subject=aql-svr-sf-radius01.quickline.co.uk systemd unit failure, ticket_status=closed, client=Quickline, priority=61, created=2026-06-18 01:09:41, last_txn_id=0>, <Ticket(id=8980, rt_number=58534, queue=Incidents, subject=CRITICAL: Networking: .sucden.co.uk, ticket_status=resolved, client=Sucden, priority=91, created=2026-06-18 01:15:17, last_txn_id=0>, <Ticket(id=8981, rt_number=58535, queue=Incidents, subject=All hosts down.synpromics.com, ticket_status=closed, client=AskBio, priority=91, created=2026-06-18 07:09:35, last_txn_id=0>, <Ticket(id=8982, rt_number=58536, queue=Incidents, subject=basil.internal.ogtip.com down, ticket_status=resolved, client=OGT, priority=41, created=2026-06-18 08:06:41, last_txn_id=0>, <Ticket(id=8983, rt_number=58537, queue=Incidents, subject=Failed sending HTTP2 data on sybil when using git clone on github repo, ticket_status=closed, client=OGT, priority=41, created=2026-06-18 10:40:25, last_txn_id=0>, <Ticket(id=8984, rt_number=58538, queue=Incidents, subject=strlb-gs2-p1l01/2.sucden.co.uk root volume usage , ticket_status=closed, client=Sucden, priority=61, created=2026-06-18 11:30:14, last_txn_id=0>, <Ticket(id=8988, rt_number=58541, queue=Incidents, subject=pre/backups conf issue?, ticket_status=closed, client=Internal, priority=51, created=2026-06-19 08:18:42, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 6, 19), 'start': datetime.date(2026, 6, 15), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-06-19&start=2026-06-15' [GET]>

Triage response

15 Jun - 19 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-06 20:21:50.401065	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401116	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401125	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401132	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401137	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401143	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401148	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401153	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401158	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401164	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401169	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401174	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401179	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401184	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401189	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401194	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401199	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401205	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401210	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401216	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401222	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401227	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401232	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401237	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401243	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401248	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401253	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401258	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401264	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401269	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401274	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401279	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401285	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401290	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401294	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401299	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401305	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401310	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401315	xxx	./services/model.py:838
DEBUG	2026-07-06 20:21:50.401331	xxx	./services/model.py:838