Triage response

04 May - 05 Jun

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	189d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57549	04 Mar, 16:30	84d 1h 30m	None	Credentials
57611	10 Mar, 09:31	0h 01m	Crystal Units	crylonlis2024 RHEL renewal
58125	30 Apr, 10:07	0h 01m	Entrepreneurs Circle	Linux vulnerability: Copy fail (CVE-2026-31431)
58150	04 May, 10:26	0h 07m	AskBio	login to RTP server
58153	05 May, 08:18	0h 01m	Gravytrain	prod.gt1.grvytrn.co.uk certbot renew failure
58154	05 May, 08:21	0h 01m	Globecast	gcukscheddbdev and gcukscheddb01 insights client failure
58155	05 May, 08:31	0h 00m	Quickline	aql-svr-zabbix-db.quickline.co.uk Zabbix partitioning less than 10 days
58156	05 May, 08:39	0h 07m	Quickline	Zabbix DB
58157	05 May, 08:47	0h 00m	Crystal Units	crylonlis2024.crystal.local insights client failure
58158	05 May, 09:40	0h 08m	Sysdoc	Fw: Action recommended: Update automation that expects securityType to be null before 30 April 2026
58159	05 May, 10:50	43d 7h 09m	AskBio	login to RTP server
58161	05 May, 12:21	0h 03m	Crystal Units	FW:
58162	05 May, 15:15	0h 03m	Reigate College	Install cert
58163	05 May, 15:16	43d 2h 44m	Reigate College	Install cert
58165	05 May, 15:55	43d 2h 05m	Globecast	Linux vulnerability: Copy fail (CVE-2026-31431)
58167	06 May, 00:05	0	Crystal Units	Backy2 cleanup failed on crylonlis001.crystal.local
58169	06 May, 08:13	0h 05m	Crystal Units	crylonlis2024.crystal.local backups to thames duration
58170	06 May, 10:56	0h 04m	AskBio	New user
58171	06 May, 14:08	0h 02m	Sucden	Storage alert: / on strlb-gs2-p1l01.sucden.co.uk > 90%
58172	06 May, 15:10	0h 05m	Crystal Units	Fw: can't connect lisec server
58174	06 May, 16:08	42d 1h 51m	Crystal Units	Fw: can't connect lisec server
58175	06 May, 16:37	42d 1h 23m	Trident Honda	Linux vulnerability: Copy fail (CVE-2026-31431)
58176	06 May, 19:09	0	None	RE: Meat Shops Company Details
58178	06 May, 20:20	0	Troika	Re: Minima-SEGY QuickView Plotting Enhancements
58180	07 May, 00:06	0	Crystal Units	backy2 cleanup failure \| invalid database
58181	07 May, 03:08	0	Internal	Websites down on wey.tiger-computing.co.uk
58183	07 May, 07:55	42d 0h 00m	Troika	Re: Minima-SEGY QuickView Plotting Enhancements
58185	07 May, 11:41	0h 02m	OpenCorporates	Add Cloudwatch Agent to bot VM
58186	07 May, 12:18	0h 06m	None	RE: RE: Minima-SEGY QuickView Plotting Enhancements
58187	07 May, 14:29	0h 01m	BD Group	eFiling: File Access Error
58188	07 May, 14:56	0h 06m	Lantech	Fw: Incident# 224771 - Multiple Vulnerabilities in Apache HTTP Server
58190	07 May, 17:01	0h 01m	OpenCorporates	Snapshot of data in bot server to s3
58191	07 May, 17:46	0h 02m	DLS Plastics	DOWN: dls-zimbra2.dlsmedical.internal
58197	08 May, 10:37	0h 01m	TCV	web4.tcv.org.uk HTTP/S checks timing out
58198	08 May, 10:59	0h 01m	NFW	CRITICAL: System Health: Systemd State on nfwgs2.nfw.internal
58201	08 May, 12:48	0h 26m	Gravytrain	Certificate expiring: www.bedfordinsurance.co.uk
58204	08 May, 13:29	0h 04m	Lantech	Fw: Incident# 225033 - TLP GREEN Advisory: Dirty Frag - Universal Linux Local Privilege Escalation
58205	08 May, 14:56	0h 00m	AskBio	Storage alert: /home on talisker.synpromics.com
58206	08 May, 17:04	0h 02m	Troika	New Email for communication
58207	08 May, 18:37	0h 14m	Top To Toe	Examine / Potentially Block Outgoing URL Requests To A Particular Domain
58208	09 May, 08:51	0h 23m	None	Helping the right people find your website on Google
58209	09 May, 09:40	40d 0h 00m	Internal	CRITICAL: Backups: Backup to woodlands.midnighthax.com on mersey.tiger-computing.co.uk
58214	11 May, 08:37	0h 00m	Midnight Hax	fw.midnighthax.com volume usage /boot
58215	11 May, 08:57	0h 10m	JISC	Re: Linux kernel security update (CVE-2026-43284)
58217	11 May, 09:30	0h 01m	OGT	DOWN: damien.internal.ogtip.com
58221	12 May, 11:45	0h 03m	TCV	TCV-CRM PHP Update
58223	12 May, 13:49	0h 10m	ITC Compliance	Proxy quote
58224	12 May, 16:49	0h 01m	AskBio	Cristina
58225	12 May, 23:12	0	AskBio	rtp-promptdv-01 is down
58227	13 May, 10:06	0h 05m	Gravytrain	MySQL queries: Best way to update large tables without locking them & MySQL 8.0 upgrade
58228	13 May, 10:12	0h 01m	Gravytrain	Certbot failed on app.prod.qs1.grvytrn.co.uk
58229	13 May, 10:12	0h 05m	Tangram	CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk
58230	13 May, 10:12	0h 06m	AskBio	Backup failure on macleod.synpromics.com
58231	13 May, 10:14	0h 07m	Tangram	Kubernetes instances and scaling policies
58232	13 May, 11:47	37d 6h 13m	None	Recall: Meeting Follow Up Information - Article Galaxy
58233	13 May, 11:48	0h 41m	None	Recall: Meeting Follow Up Information - Article Galaxy
58235	13 May, 13:42	0h 46m	None	You have a new pending file 05/13/2026
58237	13 May, 15:19	3h 09m	Internal	Message - Joe Peters \| Connectwise \| 020 8106 0814
58238	13 May, 15:36	2h 46m	Trident Honda	Remove Trident Honda servers from support
58244	14 May, 12:08	0h 01m	TCV	web4/mis.tcv.org.uk /boot volume filling up
58250	15 May, 00:49	0h 08m	None	Critical: Shared document requires attention 05/14/2026 (support@tiger-computing.co.uk)
58251	15 May, 08:19	0h 01m	OGT	basil.internal.ogtip.com volume usage /data
58253	15 May, 10:29	0h 01m	None	Voucher: May Payment Details
58255	15 May, 10:42	0h 02m	Lantech	ClamAV warnings this morning (15/05/2026)
58256	15 May, 13:00	0h 15m	None	tiger-computing Advice of Payment (GYBIGOHF23SUPDLT)/MT101=RECIPIENTS/NB=B7A707497B564FD-47061
58259	15 May, 15:21	0h 01m	Trident Honda	vmsvr1 VM win10
58261	15 May, 17:35	0h 08m	Internal	AWS - create new IAM role - read only access
58262	16 May, 02:01	0h 09m	None	Fresh Red Hat Users List – Q2 2026 Edition
58263	16 May, 06:45	0h 28m	Globecast	SchedDB servers
58266	16 May, 07:22	35d 0h 00m	Globecast	SchedDB servers
58267	17 May, 12:59	0	None	tiger-computing.co.uk--------------------------
58270	18 May, 08:28	0h 03m	Troika	tron.troika.lan volume usage /mnt/pve/troika_vm_v2
58271	18 May, 08:50	0h 02m	NFW	nfwgs2.nfw.internal volume usage /home
58272	18 May, 09:03	0h 01m	None	Important information regarding your vehicle tax status
58273	18 May, 10:26	0h 02m	OGT	Run updates failure on blaney.internal.ogtip.com
58275	18 May, 10:35	0h 00m	TCV	Storage alert: /var on web4.tcv.org.uk
58276	18 May, 10:37	0h 00m	OGT	Storage alert: /srv/illumina_data on rodney.internal.ogtip.com
58277	18 May, 10:40	0h 05m	JISC	Re: Firewall update required
58279	18 May, 11:47	0h 06m	Globecast	DB Issues
58280	18 May, 14:41	0h 01m	Azura	*.opentrk.com on ocado1,2 expiring
58281	18 May, 15:59	0h 03m	Cirencester College	Moodle Update on CCVLE01
58282	18 May, 16:17	0h 12m	OGT	Restart Docker service on Basil
58285	19 May, 11:00	0h 01m	Troika	Unmerged config file on tron.troika.lan
58286	19 May, 11:04	0h 00m	Lantech	Storage utilisation warning: / on ipa-m3.private.ipa.ie
58287	19 May, 11:06	0h 00m	Crystal Units	Storage utilisation warning: /backup on crylonlis2024.crystal.local
58289	19 May, 17:21	0h 08m	OpenCorporates	Add new user to bot2 server
58291	20 May, 02:28	0	AskBio	CRITICAL: Networking: SSH on rtp-promptdv-01.askbio.com
58292	20 May, 02:35	0h 31m	Internal	DOWN: trent.tiger-computing.co.uk
58293	20 May, 08:14	0h 01m	OGT	mickey/granddad.internal.ogtip.com configuration failure
58294	20 May, 08:54	0h 01m	Trident Honda	smbfs1.trident.lan host down
58295	20 May, 08:56	32d 9h 04m	Trident Honda	smbfs1.trident.lan host down
58296	20 May, 09:24	0h 00m	Internal	WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
58298	20 May, 10:46	0h 02m	Tangram	DGX Support Contract Cost Enquiry
58301	20 May, 15:34	0h 26m	Sucden	Access to Tigers Grafana monitoring for Sucden Financial
58302	20 May, 15:42	0h 29m	Sucden	New accounts on all supported Linux servers
58303	20 May, 15:46	0h 09m	Top To Toe	RE: Re: STILL DOWN: toptotoe-staging.net is still offline ([28] Timeout was reached (Operation timed out after 30001 milliseconds with 0 bytes received))
58304	20 May, 15:58	0h 13m	Sucden	Transition the Tiger//Sucden Monthly Progress Meeting from Google Meet to Teams
58306	21 May, 04:56	0h 03m	None	We could not process your road tax payment!
58307	21 May, 09:18	0h 01m	Cirencester College	ccolive.cirencester.local stars HTTP/HTTPS timeouts
58308	21 May, 10:21	0h 01m	Geograph	geograph/prod node not ready
58312	21 May, 15:26	0h 19m	Tangram	DGX Server Decommissioning Options
58313	21 May, 15:29	0h 02m	OGT	basil.internal.ogtip.com volume usage /data
58316	22 May, 08:06	0h 02m	Troika	DOWN: tron/tricky.troika.lan
58317	22 May, 08:15	0h 01m	OGT	manuel.internal.ogtip.com restic issues
58318	22 May, 09:06	0h 17m	AskBio	Re: RTP Server Setup and Access
58319	22 May, 09:35	0h 01m	OGT	blaney.internal.ogtip.com storage volume filling up /srv
58321	22 May, 14:57	0h 02m	NFW	DOWN: nfwgs2.nfw.internal
58322	23 May, 17:30	0h 08m	Sucden	*.sucden.co.uk chrony high stratum
58327	25 May, 19:58	0h 08m	None	Update regarding your automated vehicle tax payment
58329	26 May, 08:16	0h 01m	AskBio	backups issue
58330	26 May, 08:25	0h 00m	OGT	manuel.internal.ogtip.com backup repo check failed (/srv/projects)
58331	26 May, 11:32	0h 01m	AskBio	Nikita Password
58332	26 May, 13:34	0h 01m	Cirencester College	Moodle Upgrade Complete
58333	26 May, 16:21	0h 00m	Internal	[FIRING: 1 for tcl/avon] KubePodCrashLooping in rt
58335	27 May, 14:16	0h 01m	OGT	rodney.internal.ogtip.com volume usage /srv/department
58336	27 May, 16:13	0h 03m	OpenCorporates	New SSH user for aws-bot2 server
58338	28 May, 08:23	0h 01m	Internal	nene1/2.ipa.tigr.uk unmerged config
58340	28 May, 13:08	27d 4h 52m	TCV	TCV-CRM PHP Update
58342	28 May, 13:40	0h 06m	None
58344	29 May, 08:43	0h 01m	AskBio	edb-coll.askbio.com backup failure
58345	29 May, 08:51	26d 9h 08m	Lantech	Storage utilisation warning: / on ipa-m3.private.ipa.ie
58346	29 May, 10:49	0h 01m	Sucden	equistar03/04 megastar03/04 NTP offset
58347	29 May, 10:55	0h 03m	TCV	Mail forwarding for new RT queue
58348	29 May, 12:49	0h 03m	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
58349	29 May, 14:20	0h 00m	Advensys	CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal
58350	29 May, 15:28	0h 01m	Lantech	ipa-m3.private.ipa.ie moodle.ipa.ie HTTP/S timeouts
58359	01 Jun, 08:05	0h 04m	Koinex	WARNING: System Health: Reboot Alert on koinexserver.home
58360	01 Jun, 08:11	0h 00m	Novadata	WARNING: System Health: Kitchen Sink on arcturus.novadata.internal
58361	01 Jun, 08:17	0h 01m	TCV	WARNING: System Health: Kitchen Sink on tcv-crm.tcv.org.uk
58368	01 Jun, 12:27	25d 5h 32m	Geograph	[FIRING: 1 for geograph/prod] KubernetesVersionNearingEndOfLife
58369	01 Jun, 12:28	1h 01m	Geograph	[FIRING: 1 for geograph/prod] KubernetesVersionNearingEndOfLife
58370	01 Jun, 14:06	0h 33m	Internal	[FIRING: 1 for tcl/avon] NodeMemoryMajorPagesFaults in tcl-monitoring
58372	01 Jun, 16:58	0h 01m	Sysdoc	Kubernetes upgrade for EOL
58373	01 Jun, 16:58	0h 01m	Geograph	Kubernetes upgrade for EOL
58374	01 Jun, 18:15	0	AskBio	CRITICAL: System Health: Systemd State on edb-mull.askbio.com
58378	02 Jun, 00:05	0	None	Percy Pig surprise awaits you
58379	02 Jun, 00:06	0	None	Support Ticket Not Opened
58380	02 Jun, 00:07	0	None	Support Ticket Not Opened
58381	02 Jun, 00:08	0	None	Support Ticket Not Opened
58382	02 Jun, 00:09	0	None	Support Ticket Not Opened
58383	02 Jun, 00:09	0	None	Support Ticket Not Opened
58384	02 Jun, 00:10	0	None	Support Ticket Not Opened
58385	02 Jun, 00:11	0	None	Support Ticket Not Opened
58386	02 Jun, 00:12	0	None	Support Ticket Not Opened
58387	02 Jun, 00:13	0	None	Support Ticket Not Opened
58388	02 Jun, 00:16	0	None	Support Ticket Not Opened
58389	02 Jun, 00:19	0	None	Support Ticket Not Opened
58391	02 Jun, 05:08	0h 01m	None	Support Ticket Not Opened
58392	02 Jun, 05:18	0h 01m	None	Support Ticket Not Opened
58393	02 Jun, 05:40	0h 01m	None	Support Ticket Not Opened
58394	02 Jun, 05:41	0h 01m	None	Support Ticket Not Opened
58395	02 Jun, 05:42	0h 01m	None	Support Ticket Not Opened
58396	02 Jun, 05:43	0h 01m	None	Support Ticket Not Opened
58397	02 Jun, 05:44	0h 01m	None	Support Ticket Not Opened
58398	02 Jun, 05:44	0h 01m	None	Support Ticket Not Opened
58399	02 Jun, 05:46	0h 01m	None	Support Ticket Not Opened
58400	02 Jun, 05:48	0h 01m	None	Support Ticket Not Opened
58401	02 Jun, 05:58	0h 01m	None	Support Ticket Not Opened
58402	02 Jun, 05:59	0h 01m	None	Support Ticket Not Opened
58403	02 Jun, 06:02	0h 01m	None	Support Ticket Not Opened
58404	02 Jun, 06:12	0h 01m	None	Support Ticket Not Opened
58405	02 Jun, 08:15	0h 00m	Koinex	WARNING: System Health: Reboot Alert on koinexserver.home
58406	02 Jun, 08:18	0h 13m	None	Support Ticket Not Opened
58408	02 Jun, 10:59	0h 01m	Cirencester College	CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk
58409	02 Jun, 11:53	0h 01m	None	Support Ticket Not Opened
58410	02 Jun, 11:55	0h 07m	None	Support Ticket Not Opened
58411	02 Jun, 11:58	0h 04m	None	Support Ticket Not Opened
58412	02 Jun, 13:08	0h 01m	OGT	rodney: /srv/department and /srv/projects filling up
58413	02 Jun, 16:00	0h 06m	None	Support Ticket Not Opened
58414	02 Jun, 16:25	0h 02m	None	Support Ticket Not Opened
58415	02 Jun, 16:29	0h 02m	OpenCorporates	CloudWatch Agent support for per-run external bot log files
58416	02 Jun, 16:32	0h 05m	None	Support Ticket Not Opened
58417	02 Jun, 16:53	0h 02m	None	Support Ticket Not Opened
58418	02 Jun, 16:56	0h 00m	None	Support Ticket Not Opened
58419	02 Jun, 19:28	0h 10m	None	Helping the right people find your website on Google
58421	03 Jun, 08:42	0h 02m	AskBio	CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com
58422	03 Jun, 08:54	0h 02m	Novadata	WARNING: NRPE Disk: All Disks on arcturus.novadata.internal
58423	03 Jun, 09:17	0h 08m	Internal	Replacement Laptop setup
58424	03 Jun, 09:22	0h 03m	AskBio	ADE drive
58425	03 Jun, 09:25	0h 02m	Cirencester College	Mount volume script ccolive
58427	03 Jun, 13:42	0h 07m	JISC	Using the failover
58428	03 Jun, 15:02	0h 03m	TCV	tcv.org.uk - Fonts folder permissions
58429	03 Jun, 15:30	0h 01m	AskBio	Fw: FAO All Tenants: Easter Bush Buildings Network Outage 18th June 2026 07:00-08:30 AM
58430	03 Jun, 21:02	0h 10m	Reigate College	rc-mss.reigate.ac.uk root volume expansion
58432	04 Jun, 08:58	0h 01m	OGT	CRITICAL: NRPE Disk: All Disks on manuel.internal.ogtip.com
58433	04 Jun, 09:51	0h 01m	BD Group	CRITICAL: HTTP: my.eacbs.com HTTP on ef-v5-nodes.c.ef-platform.internal
58437	04 Jun, 13:31	0h 05m	AskBio	Pyenv issue
58439	04 Jun, 14:36	0h 15m	Rotastat	Server Connection
58440	04 Jun, 14:59	0h 01m	Sucden	Upgrade Uyuni
58441	04 Jun, 15:15	0h 01m	OGT	CRITICAL: NRPE Disk: All Disks on basil.internal.ogtip.com
58443	05 Jun, 08:12	0h 02m	Troika	DOWN: tricky.troika.lan
58444	05 Jun, 09:09	0h 04m	Reigate College	rc-mss.reigate.ac.uk volume expansion
58446	05 Jun, 14:45	0h 02m	Troika	CRITICAL: System Health: Systemd State on tricky.troika.lan

git hash: master (45d950f7)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	106.967 msec
System CPU time	0.000 msec
Total CPU time	106.967 msec
Elapsed time	131.561 msec
Context switches	112 voluntary, 4 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-05&start=2026-05-04
REMOTE_ADDR	10.42.13.2
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-05'
'start'	'2026-05-04'

Variable	Value
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queue=Incidents, subject=rc-mss.reigate.ac.uk volume expansion, ticket_status=closed, client=Reigate College, priority=41, created=2026-06-05 09:09:41, last_txn_id=0>, <Ticket(id=8860, rt_number=58446, queue=Incidents, subject=CRITICAL: System Health: Systemd State on tricky.troika.lan, ticket_status=closed, client=Troika, priority=41, created=2026-06-05 14:45:02, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 6, 5), 'start': datetime.date(2026, 5, 4), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-06-05&start=2026-05-04' [GET]>

Triage response

04 May - 05 Jun

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triage_response_report_drilldown.html

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Level	Time	Message	Location
DEBUG	2026-07-06 21:28:12.900792	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900843	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900853	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900860	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900866	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900872	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900877	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900883	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900888	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900893	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900898	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900904	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900909	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900914	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900919	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900924	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900929	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900934	xxx	./services/model.py:838
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DEBUG	2026-07-06 21:28:12.900945	xxx	./services/model.py:838
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DEBUG	2026-07-06 21:28:12.900955	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900960	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900965	xxx	./services/model.py:838
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DEBUG	2026-07-06 21:28:12.900987	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.900994	xxx	./services/model.py:838
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DEBUG	2026-07-06 21:28:12.901004	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.901009	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.901015	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.901020	xxx	./services/model.py:838
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DEBUG	2026-07-06 21:28:12.901042	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.901048	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:12.901053	xxx	./services/model.py:838