Triage response

02 Jun

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	189d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57549	04 Mar, 16:30	84d 1h 30m	None	Credentials
58378	02 Jun, 00:05	0	None	Percy Pig surprise awaits you
58379	02 Jun, 00:06	0	None	Support Ticket Not Opened
58380	02 Jun, 00:07	0	None	Support Ticket Not Opened
58381	02 Jun, 00:08	0	None	Support Ticket Not Opened
58382	02 Jun, 00:09	0	None	Support Ticket Not Opened
58383	02 Jun, 00:09	0	None	Support Ticket Not Opened
58384	02 Jun, 00:10	0	None	Support Ticket Not Opened
58385	02 Jun, 00:11	0	None	Support Ticket Not Opened
58386	02 Jun, 00:12	0	None	Support Ticket Not Opened
58387	02 Jun, 00:13	0	None	Support Ticket Not Opened
58388	02 Jun, 00:16	0	None	Support Ticket Not Opened
58389	02 Jun, 00:19	0	None	Support Ticket Not Opened
58391	02 Jun, 05:08	0h 01m	None	Support Ticket Not Opened
58392	02 Jun, 05:18	0h 01m	None	Support Ticket Not Opened
58393	02 Jun, 05:40	0h 01m	None	Support Ticket Not Opened
58394	02 Jun, 05:41	0h 01m	None	Support Ticket Not Opened
58395	02 Jun, 05:42	0h 01m	None	Support Ticket Not Opened
58396	02 Jun, 05:43	0h 01m	None	Support Ticket Not Opened
58397	02 Jun, 05:44	0h 01m	None	Support Ticket Not Opened
58398	02 Jun, 05:44	0h 01m	None	Support Ticket Not Opened
58399	02 Jun, 05:46	0h 01m	None	Support Ticket Not Opened
58400	02 Jun, 05:48	0h 01m	None	Support Ticket Not Opened
58401	02 Jun, 05:58	0h 01m	None	Support Ticket Not Opened
58402	02 Jun, 05:59	0h 01m	None	Support Ticket Not Opened
58403	02 Jun, 06:02	0h 01m	None	Support Ticket Not Opened
58404	02 Jun, 06:12	0h 01m	None	Support Ticket Not Opened
58405	02 Jun, 08:15	0h 00m	Koinex	WARNING: System Health: Reboot Alert on koinexserver.home
58406	02 Jun, 08:18	0h 13m	None	Support Ticket Not Opened
58408	02 Jun, 10:59	0h 01m	Cirencester College	CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk
58409	02 Jun, 11:53	0h 01m	None	Support Ticket Not Opened
58410	02 Jun, 11:55	0h 07m	None	Support Ticket Not Opened
58411	02 Jun, 11:58	0h 04m	None	Support Ticket Not Opened
58412	02 Jun, 13:08	0h 01m	OGT	rodney: /srv/department and /srv/projects filling up
58413	02 Jun, 16:00	0h 06m	None	Support Ticket Not Opened
58414	02 Jun, 16:25	0h 02m	None	Support Ticket Not Opened
58415	02 Jun, 16:29	0h 02m	OpenCorporates	CloudWatch Agent support for per-run external bot log files
58416	02 Jun, 16:32	0h 05m	None	Support Ticket Not Opened
58417	02 Jun, 16:53	0h 02m	None	Support Ticket Not Opened
58418	02 Jun, 16:56	0h 00m	None	Support Ticket Not Opened
58419	02 Jun, 19:28	0	None	Helping the right people find your website on Google

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	15.540 msec
System CPU time	0.000 msec
Total CPU time	15.540 msec
Elapsed time	26.880 msec
Context switches	8 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-06-02&start=2026-06-02
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-06-02'
'start'	'2026-06-02'

Variable	Value
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Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 00:08:18, last_txn_id=0>, <Ticket(id=8796, rt_number=58382, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 00:09:06, last_txn_id=0>, <Ticket(id=8797, rt_number=58383, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 00:09:53, last_txn_id=0>, <Ticket(id=8798, rt_number=58384, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 00:10:40, last_txn_id=0>, <Ticket(id=8799, rt_number=58385, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 00:11:27, last_txn_id=0>, <Ticket(id=8800, rt_number=58386, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 00:12:29, last_txn_id=0>, <Ticket(id=8801, rt_number=58387, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 00:13:58, last_txn_id=0>, <Ticket(id=8802, rt_number=58388, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 00:16:26, last_txn_id=0>, <Ticket(id=8803, rt_number=58389, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 00:19:09, last_txn_id=0>, <Ticket(id=8805, rt_number=58391, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 05:08:23, last_txn_id=0>, <Ticket(id=8806, rt_number=58392, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 05:18:55, last_txn_id=0>, <Ticket(id=8807, rt_number=58393, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 05:40:43, last_txn_id=0>, <Ticket(id=8808, rt_number=58394, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 05:41:39, last_txn_id=0>, <Ticket(id=8809, rt_number=58395, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 05:42:27, last_txn_id=0>, <Ticket(id=8810, rt_number=58396, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 05:43:14, last_txn_id=0>, <Ticket(id=8811, rt_number=58397, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 05:44:05, last_txn_id=0>, <Ticket(id=8812, rt_number=58398, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 05:44:52, last_txn_id=0>, <Ticket(id=8813, rt_number=58399, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 05:46:32, last_txn_id=0>, <Ticket(id=8814, rt_number=58400, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 05:48:19, last_txn_id=0>, <Ticket(id=8815, rt_number=58401, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 05:58:07, last_txn_id=0>, <Ticket(id=8816, rt_number=58402, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 05:59:41, last_txn_id=0>, <Ticket(id=8817, rt_number=58403, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 06:02:31, last_txn_id=0>, <Ticket(id=8818, rt_number=58404, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 06:12:07, last_txn_id=0>, <Ticket(id=8819, rt_number=58405, queue=Problems, subject=WARNING: System Health: Reboot Alert on koinexserver.home, ticket_status=closed, client=Koinex, priority=41, created=2026-06-02 08:15:26, last_txn_id=0>, <Ticket(id=8820, rt_number=58406, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 08:18:13, last_txn_id=0>, <Ticket(id=8822, rt_number=58408, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk, ticket_status=closed, client=Cirencester College, priority=41, created=2026-06-02 10:59:49, last_txn_id=0>, <Ticket(id=8823, rt_number=58409, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 11:53:12, last_txn_id=0>, <Ticket(id=8824, rt_number=58410, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 11:55:51, last_txn_id=0>, <Ticket(id=8825, rt_number=58411, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 11:58:29, last_txn_id=0>, <Ticket(id=8826, rt_number=58412, queue=Incidents, subject=rodney: /srv/department and /srv/projects filling up, ticket_status=closed, client=OGT, priority=42, created=2026-06-02 13:08:28, last_txn_id=0>, <Ticket(id=8827, rt_number=58413, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 16:00:34, last_txn_id=0>, <Ticket(id=8828, rt_number=58414, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 16:25:07, last_txn_id=0>, <Ticket(id=8829, rt_number=58415, queue=Requests, subject=CloudWatch Agent support for per-run external bot log files, ticket_status=closed, client=OpenCorporates, priority=1, created=2026-06-02 16:29:37, last_txn_id=0>, <Ticket(id=8830, rt_number=58416, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 16:32:12, last_txn_id=0>, <Ticket(id=8831, rt_number=58417, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 16:53:57, last_txn_id=0>, <Ticket(id=8832, rt_number=58418, queue=Triage, subject=Support Ticket Not Opened, ticket_status=rejected, client=None, priority=0, created=2026-06-02 16:56:33, last_txn_id=0>, <Ticket(id=8833, rt_number=58419, queue=Triage, subject=Helping the right people find your website on Google, ticket_status=rejected, client=None, priority=0, created=2026-06-02 19:28:39, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 6, 2), 'start': datetime.date(2026, 6, 2), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-06-02&start=2026-06-02' [GET]>

Triage response

02 Jun

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 01:57:12.441760	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441802	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441810	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441816	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441821	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441826	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441830	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441835	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441840	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441844	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441849	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441854	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441858	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441863	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441868	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441873	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441877	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441882	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441886	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441890	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441895	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441899	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441904	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441908	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441913	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441917	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441922	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441927	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441931	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441935	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441940	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441944	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441948	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441952	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441957	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441961	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441965	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441970	xxx	./services/model.py:838
DEBUG	2026-07-07 01:57:12.441975	xxx	./services/model.py:838
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