Triage response

25 May - 29 May

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	189d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57549	04 Mar, 16:30	84d 1h 30m	None	Credentials
58156	05 May, 08:39	0h 07m	Quickline	Zabbix DB
58312	21 May, 15:26	0h 19m	Tangram	DGX Server Decommissioning Options
58322	23 May, 17:30	0h 08m	Sucden	*.sucden.co.uk chrony high stratum
58327	25 May, 19:58	0h 08m	None	Update regarding your automated vehicle tax payment
58329	26 May, 08:16	0h 01m	AskBio	backups issue
58330	26 May, 08:25	0h 00m	OGT	manuel.internal.ogtip.com backup repo check failed (/srv/projects)
58331	26 May, 11:32	0h 01m	AskBio	Nikita Password
58332	26 May, 13:34	0h 01m	Cirencester College	Moodle Upgrade Complete
58333	26 May, 16:21	0h 00m	Internal	[FIRING: 1 for tcl/avon] KubePodCrashLooping in rt
58335	27 May, 14:16	0h 01m	OGT	rodney.internal.ogtip.com volume usage /srv/department
58336	27 May, 16:13	0h 03m	OpenCorporates	New SSH user for aws-bot2 server
58338	28 May, 08:23	0h 01m	Internal	nene1/2.ipa.tigr.uk unmerged config
58340	28 May, 13:08	27d 4h 52m	TCV	TCV-CRM PHP Update
58342	28 May, 13:40	0h 06m	None
58344	29 May, 08:43	0h 01m	AskBio	edb-coll.askbio.com backup failure
58345	29 May, 08:51	26d 9h 08m	Lantech	Storage utilisation warning: / on ipa-m3.private.ipa.ie
58346	29 May, 10:49	0h 01m	Sucden	equistar03/04 megastar03/04 NTP offset
58347	29 May, 10:55	0h 03m	TCV	Mail forwarding for new RT queue
58348	29 May, 12:49	0h 03m	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
58349	29 May, 14:20	0h 00m	Advensys	CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal
58350	29 May, 15:28	0h 01m	Lantech	ipa-m3.private.ipa.ie moodle.ipa.ie HTTP/S timeouts

git hash: master (45d950f7)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	19.601 msec
System CPU time	4.098 msec
Total CPU time	23.699 msec
Elapsed time	53.064 msec
Context switches	13 voluntary, 4 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-05-29&start=2026-05-25
REMOTE_ADDR	10.42.13.2
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-05-29'
'start'	'2026-05-25'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7962, rt_number=57549, queue=Triage, subject=Credentials, ticket_status=new, client=None, priority=0, created=2026-03-04 16:30:14, last_txn_id=0>, <Ticket(id=8538, rt_number=58156, queue=Requests, subject=Zabbix DB, ticket_status=open, client=Quickline, priority=65, created=2026-05-05 08:39:09, last_txn_id=0>, <Ticket(id=8726, rt_number=58312, queue=Requests, subject=DGX Server Decommissioning Options, ticket_status=resolved, client=Tangram, priority=44, created=2026-05-21 15:26:23, last_txn_id=0>, <Ticket(id=8736, rt_number=58322, queue=Problems, subject=*.sucden.co.uk chrony high stratum, ticket_status=closed, client=Sucden, priority=61, created=2026-05-23 17:30:01, last_txn_id=0>, <Ticket(id=8741, rt_number=58327, queue=Triage, subject=Update regarding your automated vehicle tax payment, ticket_status=rejected, client=None, priority=0, created=2026-05-25 19:58:20, last_txn_id=0>, <Ticket(id=8743, rt_number=58329, queue=Incidents, subject=backups issue, ticket_status=closed, client=AskBio, priority=51, created=2026-05-26 08:16:14, last_txn_id=0>, <Ticket(id=8744, rt_number=58330, queue=Incidents, subject=manuel.internal.ogtip.com backup repo check failed (/srv/projects), ticket_status=closed, client=OGT, priority=51, created=2026-05-26 08:25:34, last_txn_id=0>, <Ticket(id=8745, rt_number=58331, queue=Requests, subject=Nikita Password, ticket_status=closed, client=AskBio, priority=61, created=2026-05-26 11:32:12, last_txn_id=0>, <Ticket(id=8746, rt_number=58332, queue=Requests, subject=Moodle Upgrade Complete, ticket_status=closed, client=Cirencester College, priority=0, created=2026-05-26 13:34:09, last_txn_id=0>, <Ticket(id=8747, rt_number=58333, queue=Incidents, subject=[FIRING: 1 for tcl/avon] KubePodCrashLooping in rt, ticket_status=closed, client=Internal, priority=51, created=2026-05-26 16:21:07, last_txn_id=0>, <Ticket(id=8749, rt_number=58335, queue=Incidents, subject=rodney.internal.ogtip.com volume usage /srv/department, ticket_status=closed, client=OGT, priority=51, created=2026-05-27 14:16:43, last_txn_id=0>, <Ticket(id=8750, rt_number=58336, queue=Requests, subject=New SSH user for aws-bot2 server, ticket_status=closed, client=OpenCorporates, priority=41, created=2026-05-27 16:13:33, last_txn_id=0>, <Ticket(id=8752, rt_number=58338, queue=Incidents, subject=nene1/2.ipa.tigr.uk unmerged config, ticket_status=closed, client=Internal, priority=41, created=2026-05-28 08:23:16, last_txn_id=0>, <Ticket(id=8754, rt_number=58340, queue=Requests, subject=TCV-CRM PHP Update , ticket_status=merged, client=TCV, priority=43, created=2026-05-28 13:08:10, last_txn_id=0>, <Ticket(id=8756, rt_number=58342, queue=Sales, subject=, ticket_status=resolved, client=None, priority=0, created=2026-05-28 13:40:22, last_txn_id=0>, <Ticket(id=8758, rt_number=58344, queue=Incidents, subject=edb-coll.askbio.com backup failure, ticket_status=closed, client=AskBio, priority=71, created=2026-05-29 08:43:17, last_txn_id=0>, <Ticket(id=8759, rt_number=58345, queue=Incidents, subject=Storage utilisation warning: / on ipa-m3.private.ipa.ie, ticket_status=merged, client=Lantech, priority=22, created=2026-05-29 08:51:50, last_txn_id=0>, <Ticket(id=8760, rt_number=58346, queue=Incidents, subject=equistar03/04 megastar03/04 NTP offset, ticket_status=closed, client=Sucden, priority=71, created=2026-05-29 10:49:47, last_txn_id=0>, <Ticket(id=8761, rt_number=58347, queue=Requests, subject=Mail forwarding for new RT queue, ticket_status=closed, client=TCV, priority=42, created=2026-05-29 10:55:20, last_txn_id=0>, <Ticket(id=8762, rt_number=58348, queue=Incidents, subject=WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-05-29 12:49:04, last_txn_id=0>, <Ticket(id=8763, rt_number=58349, queue=Incidents, subject=CRITICAL: Networking: SSH on arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=51, created=2026-05-29 14:20:16, last_txn_id=0>, <Ticket(id=8764, rt_number=58350, queue=Incidents, subject=ipa-m3.private.ipa.ie moodle.ipa.ie HTTP/S timeouts, ticket_status=closed, client=Lantech, priority=21, created=2026-05-29 15:28:06, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 5, 29), 'start': datetime.date(2026, 5, 25), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-05-29&start=2026-05-25' [GET]>

Triage response

25 May - 29 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-06 21:28:51.464836	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464889	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464900	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464909	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464916	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464921	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464927	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464933	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464939	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464944	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464951	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464957	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464962	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464968	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464974	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464980	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464985	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464991	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.464997	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465003	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465009	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465014	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465020	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465026	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465031	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465037	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465043	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465048	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465054	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465059	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465065	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465070	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465076	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465082	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465087	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465093	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465099	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465104	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465110	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.465116	xxx	./services/model.py:838