Triage response

18 May - 22 May

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	189d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57549	04 Mar, 16:30	84d 1h 30m	None	Credentials
57611	10 Mar, 09:31	0h 01m	Crystal Units	crylonlis2024 RHEL renewal
58262	16 May, 02:01	0h 09m	None	Fresh Red Hat Users List – Q2 2026 Edition
58263	16 May, 06:45	0h 28m	Globecast	SchedDB servers
58266	16 May, 07:22	35d 0h 00m	Globecast	SchedDB servers
58267	17 May, 12:59	0	None	tiger-computing.co.uk--------------------------
58270	18 May, 08:28	0h 03m	Troika	tron.troika.lan volume usage /mnt/pve/troika_vm_v2
58271	18 May, 08:50	0h 02m	NFW	nfwgs2.nfw.internal volume usage /home
58272	18 May, 09:03	0h 01m	None	Important information regarding your vehicle tax status
58273	18 May, 10:26	0h 02m	OGT	Run updates failure on blaney.internal.ogtip.com
58275	18 May, 10:35	0h 00m	TCV	Storage alert: /var on web4.tcv.org.uk
58276	18 May, 10:37	0h 00m	OGT	Storage alert: /srv/illumina_data on rodney.internal.ogtip.com
58277	18 May, 10:40	0h 05m	JISC	Re: Firewall update required
58279	18 May, 11:47	0h 06m	Globecast	DB Issues
58280	18 May, 14:41	0h 01m	Azura	*.opentrk.com on ocado1,2 expiring
58281	18 May, 15:59	0h 03m	Cirencester College	Moodle Update on CCVLE01
58282	18 May, 16:17	0h 12m	OGT	Restart Docker service on Basil
58285	19 May, 11:00	0h 01m	Troika	Unmerged config file on tron.troika.lan
58286	19 May, 11:04	0h 00m	Lantech	Storage utilisation warning: / on ipa-m3.private.ipa.ie
58287	19 May, 11:06	0h 00m	Crystal Units	Storage utilisation warning: /backup on crylonlis2024.crystal.local
58289	19 May, 17:21	0h 08m	OpenCorporates	Add new user to bot2 server
58291	20 May, 02:28	0	AskBio	CRITICAL: Networking: SSH on rtp-promptdv-01.askbio.com
58292	20 May, 02:35	0h 31m	Internal	DOWN: trent.tiger-computing.co.uk
58293	20 May, 08:14	0h 01m	OGT	mickey/granddad.internal.ogtip.com configuration failure
58294	20 May, 08:54	0h 01m	Trident Honda	smbfs1.trident.lan host down
58295	20 May, 08:56	32d 9h 04m	Trident Honda	smbfs1.trident.lan host down
58296	20 May, 09:24	0h 00m	Internal	WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
58298	20 May, 10:46	0h 02m	Tangram	DGX Support Contract Cost Enquiry
58301	20 May, 15:34	0h 26m	Sucden	Access to Tigers Grafana monitoring for Sucden Financial
58302	20 May, 15:42	0h 29m	Sucden	New accounts on all supported Linux servers
58303	20 May, 15:46	0h 09m	Top To Toe	RE: Re: STILL DOWN: toptotoe-staging.net is still offline ([28] Timeout was reached (Operation timed out after 30001 milliseconds with 0 bytes received))
58304	20 May, 15:58	0h 13m	Sucden	Transition the Tiger//Sucden Monthly Progress Meeting from Google Meet to Teams
58306	21 May, 04:56	0h 03m	None	We could not process your road tax payment!
58307	21 May, 09:18	0h 01m	Cirencester College	ccolive.cirencester.local stars HTTP/HTTPS timeouts
58308	21 May, 10:21	0h 01m	Geograph	geograph/prod node not ready
58312	21 May, 15:26	0h 15m	Tangram	DGX Server Decommissioning Options
58313	21 May, 15:29	0h 02m	OGT	basil.internal.ogtip.com volume usage /data
58316	22 May, 08:06	0h 02m	Troika	DOWN: tron/tricky.troika.lan
58317	22 May, 08:15	0h 01m	OGT	manuel.internal.ogtip.com restic issues
58318	22 May, 09:06	0h 17m	AskBio	Re: RTP Server Setup and Access
58319	22 May, 09:35	0h 01m	OGT	blaney.internal.ogtip.com storage volume filling up /srv
58321	22 May, 14:57	0h 02m	NFW	DOWN: nfwgs2.nfw.internal

git hash: master (45d950f7)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	39.554 msec
System CPU time	0.000 msec
Total CPU time	39.554 msec
Elapsed time	53.451 msec
Context switches	43 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-05-22&start=2026-05-18
REMOTE_ADDR	10.42.13.2
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-05-22'
'start'	'2026-05-18'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7962, rt_number=57549, queue=Triage, subject=Credentials, ticket_status=new, client=None, priority=0, created=2026-03-04 16:30:14, last_txn_id=0>, <Ticket(id=8024, rt_number=57611, queue=Requests, subject=crylonlis2024 RHEL renewal , ticket_status=closed, client=Crystal Units, priority=67, created=2026-03-10 09:31:56, last_txn_id=0>, <Ticket(id=8644, rt_number=58262, queue=Triage, subject=Fresh Red Hat Users List – Q2 2026 Edition, ticket_status=rejected, client=None, priority=0, created=2026-05-16 02:01:54, last_txn_id=0>, <Ticket(id=8645, rt_number=58263, queue=Triage, subject=SchedDB servers, ticket_status=closed, client=Globecast, priority=0, created=2026-05-16 06:45:59, last_txn_id=2501670>, <Ticket(id=8648, rt_number=58266, queue=Triage, subject=SchedDB servers, ticket_status=merged, client=Globecast, priority=0, created=2026-05-16 07:22:01, last_txn_id=0>, <Ticket(id=8649, rt_number=58267, queue=Triage, subject=tiger-computing.co.uk--------------------------, ticket_status=rejected, client=None, priority=0, created=2026-05-17 12:59:46, last_txn_id=0>, <Ticket(id=8652, rt_number=58270, queue=Incidents, subject=tron.troika.lan volume usage /mnt/pve/troika_vm_v2, ticket_status=closed, client=Troika, priority=41, created=2026-05-18 08:28:41, last_txn_id=0>, <Ticket(id=8653, rt_number=58271, queue=Incidents, subject=nfwgs2.nfw.internal volume usage /home, ticket_status=closed, client=NFW, priority=51, created=2026-05-18 08:50:51, last_txn_id=0>, <Ticket(id=8654, rt_number=58272, queue=Triage, subject=Important information regarding your vehicle tax status, ticket_status=rejected, client=None, priority=0, created=2026-05-18 09:03:37, last_txn_id=0>, <Ticket(id=8655, rt_number=58273, queue=Incidents, subject=Run updates 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ticket_status=closed, client=Azura, priority=43, created=2026-05-18 14:41:08, last_txn_id=0>, <Ticket(id=8663, rt_number=58281, queue=Requests, subject=Moodle Update on CCVLE01, ticket_status=closed, client=Cirencester College, priority=41, created=2026-05-18 15:59:43, last_txn_id=0>, <Ticket(id=8664, rt_number=58282, queue=Incidents, subject=Restart Docker service on Basil, ticket_status=closed, client=OGT, priority=51, created=2026-05-18 16:17:16, last_txn_id=0>, <Ticket(id=8667, rt_number=58285, queue=Incidents, subject=Unmerged config file on tron.troika.lan, ticket_status=closed, client=Troika, priority=21, created=2026-05-19 11:00:40, last_txn_id=0>, <Ticket(id=8668, rt_number=58286, queue=Incidents, subject=Storage utilisation warning: / on ipa-m3.private.ipa.ie, ticket_status=closed, client=Lantech, priority=22, created=2026-05-19 11:04:21, last_txn_id=2507477>, <Ticket(id=8669, rt_number=58287, queue=Incidents, subject=Storage utilisation warning: /backup on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2026-05-19 11:06:09, last_txn_id=0>, <Ticket(id=8671, rt_number=58289, queue=Requests, subject=Add new user to bot2 server, ticket_status=closed, client=OpenCorporates, priority=41, created=2026-05-19 17:21:25, last_txn_id=0>, <Ticket(id=8673, rt_number=58291, queue=Incidents, subject=CRITICAL: Networking: SSH on rtp-promptdv-01.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2026-05-20 02:28:24, last_txn_id=0>, <Ticket(id=8674, rt_number=58292, queue=Incidents, subject=DOWN: trent.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=61, created=2026-05-20 02:35:34, last_txn_id=0>, <Ticket(id=8675, rt_number=58293, queue=Incidents, subject=mickey/granddad.internal.ogtip.com configuration failure, ticket_status=closed, client=OGT, priority=41, created=2026-05-20 08:14:07, last_txn_id=0>, <Ticket(id=8676, rt_number=58294, queue=Requests, subject=smbfs1.trident.lan host down, ticket_status=closed, client=Trident Honda, priority=62, created=2026-05-20 08:54:47, last_txn_id=2503892>, <Ticket(id=8677, rt_number=58295, queue=Incidents, subject=smbfs1.trident.lan host down, ticket_status=merged, client=Trident Honda, priority=81, created=2026-05-20 08:56:11, last_txn_id=0>, <Ticket(id=8678, rt_number=58296, queue=Incidents, subject=WARNING: Backups: BackupPC directories (NRPE) on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2026-05-20 09:24:38, last_txn_id=0>, <Ticket(id=8680, rt_number=58298, queue=Sales, subject=DGX Support Contract Cost Enquiry, ticket_status=resolved, client=Tangram, priority=0, created=2026-05-20 10:46:18, last_txn_id=0>, <Ticket(id=8715, rt_number=58301, queue=Requests, subject=Access to Tigers Grafana monitoring for Sucden Financial , ticket_status=closed, client=Sucden, priority=64, created=2026-05-20 15:34:25, last_txn_id=0>, <Ticket(id=8716, rt_number=58302, queue=Requests, subject=New accounts on all supported Linux servers, ticket_status=stalled, client=Sucden, priority=65, created=2026-05-20 15:42:54, last_txn_id=0>, <Ticket(id=8717, rt_number=58303, queue=Problems, subject=RE: Re: STILL DOWN: toptotoe-staging.net is still offline ([28] Timeout was reached (Operation timed out after 30001 milliseconds with 0 bytes received)), ticket_status=closed, client=Top To Toe, priority=44, created=2026-05-20 15:46:57, last_txn_id=0>, <Ticket(id=8718, rt_number=58304, queue=Requests, subject=Transition the Tiger//Sucden Monthly Progress Meeting from Google Meet to Teams, ticket_status=closed, client=Sucden, priority=61, created=2026-05-20 15:58:16, last_txn_id=0>, <Ticket(id=8720, rt_number=58306, queue=Triage, subject=We could not process your road tax payment!, ticket_status=rejected, client=None, priority=0, created=2026-05-21 04:56:25, last_txn_id=0>, <Ticket(id=8721, rt_number=58307, queue=Incidents, subject=ccolive.cirencester.local stars HTTP/HTTPS timeouts, ticket_status=closed, client=Cirencester College, priority=61, created=2026-05-21 09:18:45, last_txn_id=0>, <Ticket(id=8722, rt_number=58308, queue=Incidents, subject=geograph/prod node not ready, ticket_status=closed, client=Geograph, priority=51, created=2026-05-21 10:21:28, last_txn_id=0>, <Ticket(id=8726, rt_number=58312, queue=Requests, subject=DGX Server Decommissioning Options, ticket_status=resolved, client=Tangram, priority=44, created=2026-05-21 15:26:23, last_txn_id=0>, <Ticket(id=8727, rt_number=58313, queue=Problems, subject=basil.internal.ogtip.com volume usage /data, ticket_status=closed, client=OGT, priority=21, created=2026-05-21 15:29:19, last_txn_id=0>, <Ticket(id=8730, rt_number=58316, queue=Problems, subject=DOWN: tron/tricky.troika.lan, ticket_status=closed, client=Troika, priority=22, created=2026-05-22 08:06:50, last_txn_id=0>, <Ticket(id=8731, rt_number=58317, queue=Incidents, subject=manuel.internal.ogtip.com restic issues, ticket_status=closed, client=OGT, priority=51, created=2026-05-22 08:15:11, last_txn_id=0>, <Ticket(id=8732, rt_number=58318, queue=Problems, subject=Re: RTP Server Setup and Access, ticket_status=closed, client=AskBio, priority=41, created=2026-05-22 09:06:28, last_txn_id=0>, <Ticket(id=8733, rt_number=58319, queue=Problems, subject=blaney.internal.ogtip.com storage volume filling up /srv, ticket_status=closed, client=OGT, priority=42, created=2026-05-22 09:35:43, last_txn_id=0>, <Ticket(id=8735, rt_number=58321, queue=Incidents, subject=DOWN: nfwgs2.nfw.internal, ticket_status=closed, client=NFW, priority=61, created=2026-05-22 14:57:50, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 5, 22), 'start': datetime.date(2026, 5, 18), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-05-22&start=2026-05-18' [GET]>

Triage response

18 May - 22 May

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-06 21:28:51.306205	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306259	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306269	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306277	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306283	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306289	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306295	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306300	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306306	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306313	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306320	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306325	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306330	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306335	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306340	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306345	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306350	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306356	xxx	./services/model.py:838
DEBUG	2026-07-06 21:28:51.306370	xxx	./services/model.py:838
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