Triage response

23 Mar - 24 Apr

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	121d 3h 50m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57549	04 Mar, 16:30	16d 5h 19m	None	Credentials
57713	23 Mar, 08:05	0h 09m	OGT	rodney1.internal.ogtip.com failed disk
57714	23 Mar, 08:16	0h 02m	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk
57715	23 Mar, 08:20	0h 02m	Tangram	tangram/prod issues
57716	23 Mar, 08:36	0h 00m	OGT	sybil.internal.ogtip.com volume usage /Data
57717	23 Mar, 11:39	0h 02m	AskBio	edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com
57718	23 Mar, 11:42	0h 13m	Trident Honda	smbfs1.trident.lan volume usage /srv
57719	23 Mar, 12:15	0h 05m	Trident Honda	VM migration
57720	23 Mar, 14:29	0h 01m	Azura	UNKNOWN: Hardware: Dell OpenManage on ocado2.opentrk.com
57721	23 Mar, 16:09	0h 01m	Quickline	CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk
57722	23 Mar, 16:42	0h 06m	Sucden	iLO maintenance
57723	23 Mar, 17:02	0h 01m	OGT	OOM - blaney.internal.ogtip.com
57727	24 Mar, 07:59	0h 02m	Quickline	Zabbix Upgrade
57728	24 Mar, 09:33	0h 01m	Ingeus	CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal
57735	24 Mar, 17:23	0h 01m	Tangram	CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk
57739	25 Mar, 03:10	2d 3h 50m	BD Group	CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
57741	25 Mar, 11:51	0h 02m	None	Tailored Plywood Solutions for Tiger Computing
57745	25 Mar, 16:43	0h 11m	JISC	Access for new employee
57746	25 Mar, 18:00	0h 03m	Trident Honda	VM unifi
57747	25 Mar, 21:29	0h 10m	AskBio	PromPT Upgrades
57749	Yesterday, 10:59	0h 02m	Internal	Piesup - not getting signature field in 1st support Schedule
57750	Yesterday, 12:00	0h 19m	Sucden	Relocate interstar03/04 from IXN to GS2 -build out to Ubuntu
57752	Yesterday, 18:45	0h 11m	Geograph	Re: CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk
57754	Today, 08:45	0h 01m	Tangram	tangram/prod ThanosCompactIsDown
57755	Today, 09:11	0h 03m	Trident Honda	VM topaz
57756	Today, 09:44	0h 03m	Internal	Message - Jolyon Holdstock \| O G T \| 07973 900864

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	35.009 msec
System CPU time	0.213 msec
Total CPU time	35.222 msec
Elapsed time	53.313 msec
Context switches	15 voluntary, 81 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-24&start=2026-03-23
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2026-04-24'
'start'	'2026-03-23'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7962, rt_number=57549, queue=Triage, subject=Credentials, ticket_status=new, client=None, priority=0, created=2026-03-04 16:30:14, last_txn_id=0>, <Ticket(id=8126, rt_number=57713, queue=Requests, subject=rodney1.internal.ogtip.com failed disk, ticket_status=open, client=OGT, priority=42, created=2026-03-23 08:05:19, last_txn_id=0>, <Ticket(id=8127, rt_number=57714, queue=Problems, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk, ticket_status=open, client=Gravytrain, priority=42, created=2026-03-23 08:16:05, last_txn_id=0>, <Ticket(id=8128, rt_number=57715, queue=Incidents, subject=tangram/prod issues, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-23 08:20:17, last_txn_id=0>, <Ticket(id=8129, rt_number=57716, queue=Problems, subject=sybil.internal.ogtip.com volume usage /Data, ticket_status=stalled, client=OGT, priority=42, created=2026-03-23 08:36:53, last_txn_id=0>, <Ticket(id=8130, rt_number=57717, queue=Incidents, subject= edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com, ticket_status=resolved, client=AskBio, priority=72, created=2026-03-23 11:39:03, last_txn_id=0>, <Ticket(id=8131, rt_number=57718, queue=Incidents, subject=smbfs1.trident.lan volume usage /srv, ticket_status=resolved, client=Trident Honda, priority=52, created=2026-03-23 11:42:53, last_txn_id=0>, <Ticket(id=8132, rt_number=57719, queue=Requests, subject=VM migration, ticket_status=open, client=Trident Honda, priority=42, created=2026-03-23 12:15:46, last_txn_id=0>, <Ticket(id=8133, rt_number=57720, queue=Problems, subject=UNKNOWN: Hardware: Dell OpenManage on ocado2.opentrk.com, ticket_status=open, client=Azura, priority=42, created=2026-03-23 14:29:34, last_txn_id=0>, <Ticket(id=8134, rt_number=57721, queue=Incidents, subject=CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk, ticket_status=resolved, client=Quickline, priority=50, created=2026-03-23 16:09:50, last_txn_id=0>, <Ticket(id=8135, rt_number=57722, queue=Requests, subject=iLO maintenance , ticket_status=autoclose, client=Sucden, priority=42, created=2026-03-23 16:42:50, last_txn_id=0>, <Ticket(id=8136, rt_number=57723, queue=Incidents, subject=OOM - blaney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=1, created=2026-03-23 17:02:50, last_txn_id=0>, <Ticket(id=8140, rt_number=57727, queue=Requests, subject=Zabbix Upgrade, ticket_status=open, client=Quickline, priority=62, created=2026-03-24 07:59:20, last_txn_id=0>, <Ticket(id=8141, rt_number=57728, queue=Incidents, subject=CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal, ticket_status=resolved, client=Ingeus, priority=41, created=2026-03-24 09:33:53, last_txn_id=0>, <Ticket(id=8148, rt_number=57735, queue=Incidents, subject=CRITICAL: AWS Site-to-Site VPN: Tunnel2 on dgx1.internal.etherapeutics.co.uk, ticket_status=resolved, client=Tangram, priority=1, created=2026-03-24 17:23:27, last_txn_id=0>, <Ticket(id=8152, rt_number=57739, queue=Problems, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=merged, client=BD Group, priority=63, created=2026-03-25 03:10:15, last_txn_id=0>, <Ticket(id=8154, rt_number=57741, queue=Triage, subject=Tailored Plywood Solutions for Tiger Computing, ticket_status=rejected, client=None, priority=0, created=2026-03-25 11:51:10, last_txn_id=0>, <Ticket(id=8158, rt_number=57745, queue=Requests, subject=Access for new employee, ticket_status=stalled, client=JISC, priority=61, created=2026-03-25 16:43:44, last_txn_id=0>, <Ticket(id=8159, rt_number=57746, queue=Requests, subject=VM unifi, ticket_status=resolved, client=Trident Honda, priority=41, created=2026-03-25 18:00:15, last_txn_id=0>, <Ticket(id=8160, rt_number=57747, queue=Requests, subject=PromPT Upgrades, ticket_status=resolved, client=AskBio, priority=41, created=2026-03-25 21:29:03, last_txn_id=0>, <Ticket(id=8162, rt_number=57749, queue=Problems, subject=Piesup - not getting signature field in 1st support Schedule, ticket_status=open, client=Internal, priority=41, created=2026-03-26 10:59:00, last_txn_id=0>, <Ticket(id=8163, rt_number=57750, queue=Requests, subject=Relocate interstar03/04 from IXN to GS2 -build out to Ubuntu, ticket_status=new, client=Sucden, priority=1, created=2026-03-26 12:00:48, last_txn_id=0>, <Ticket(id=8165, rt_number=57752, queue=Incidents, subject=Re: CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk, ticket_status=resolved, client=Geograph, priority=51, created=2026-03-26 18:45:42, last_txn_id=0>, <Ticket(id=8167, rt_number=57754, queue=Incidents, subject=tangram/prod ThanosCompactIsDown, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-27 08:45:56, last_txn_id=0>, <Ticket(id=8168, rt_number=57755, queue=Sales, subject=VM topaz, ticket_status=open, client=Trident Honda, priority=41, created=2026-03-27 09:11:17, last_txn_id=0>, <Ticket(id=8169, rt_number=57756, queue=Requests, subject=Message - Jolyon Holdstock \| O G T \| 07973 900864, ticket_status=resolved, client=Internal, priority=41, created=2026-03-27 09:44:50, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 4, 24), 'start': datetime.date(2026, 3, 23), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-04-24&start=2026-03-23' [GET]>

Triage response

23 Mar - 24 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-27 11:49:33.523653	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.523808	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.523824	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.523832	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.523847	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.523854	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.523946	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.523963	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.523973	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.523981	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.523987	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.523993	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.523999	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524024	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524038	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524044	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524050	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524055	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524062	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524067	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524073	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524079	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524096	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524103	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524110	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524115	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524121	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524126	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524131	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524147	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524154	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524170	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524177	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524183	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524190	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524195	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524200	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524206	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524211	xxx	./services/model.py:838
DEBUG	2026-03-27 11:49:33.524217	xxx	./services/model.py:838