Triage response

06 Apr - 10 Apr

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	189d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57549	04 Mar, 16:30	84d 1h 30m	None	Credentials
57731	24 Mar, 14:27	0h 11m	Troika	Rebuild Tron with Proxmox
57788	03 Apr, 02:37	0h 02m	None	Helping the right people find your website on Google
57794	06 Apr, 12:47	0h 02m	None	Following Up on My Previous Email
57795	06 Apr, 16:41	0h 05m	ATA Group	FW: [-External-] Qualys: Live in 1 hour - How CrackArmor leads to root access
57799	07 Apr, 09:54	0h 04m	None	リーガルエージェント株式会社にお問い合わせ頂きありがとうございます
57800	07 Apr, 09:55	0h 03m	None	support@tiger-computing.co.uk
57801	07 Apr, 10:01	0h 02m	None	【魚為 \| 一休とんち寿司】お問い合わせありがとうございます
57802	07 Apr, 10:03	0h 01m	Sucden	emails to support@tiger-computing.co.uk
57803	07 Apr, 10:04	0h 01m	None	ライター募集申し込み完了のお知らせ
57804	07 Apr, 10:04	0h 01m	None	お問い合わせありがとうございました【インソールの株式会社ファーストワン】
57805	07 Apr, 10:27	0h 01m	None	お問い合わせ頂きましてありがとうございます。\|astage
57807	07 Apr, 11:06	0h 01m	None	リミタス掲載希望確認メール
57809	07 Apr, 12:03	0h 02m	None	【お問合せ】の受付をいたしました。
57811	07 Apr, 12:48	0h 01m	Sucden	DOWN: globalstar{01,02}.sucden.co.uk
57812	07 Apr, 13:04	0h 05m	None	Thank you for contacting TWB
57813	07 Apr, 14:58	0h 17m	None	vve5f2
57814	07 Apr, 17:00	0h 24m	None	【株式会社LOGUE】お問い合わせありがとうございます
57816	07 Apr, 18:49	0h 08m	None	西日本エネルギー "その他のお問合せについて"
57851	08 Apr, 08:08	0h 01m	NFW	nfwgs2.nfw.internal unmerged configuration
57852	08 Apr, 09:30	0h 22m	Sucden	Server Decommission & replacements
57856	08 Apr, 20:52	0h 05m	None	Helping the right people find your website on Google
57858	09 Apr, 08:13	0h 01m	Troika	tricky.troika.lan monitoring enhancements
57863	09 Apr, 09:22	0h 00m	Tangram	[FIRING: 5 for tangram/prod] AWSBackupCopyJobFailedToComplete
57864	09 Apr, 09:27	0h 23m	Sucden	Interstar01/02 rebuild to ubuntu
57865	09 Apr, 10:44	0h 07m	Quickline	Disk critically full on aql-svr-zabbix-db
57866	09 Apr, 10:51	0h 01m	JISC	WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net
57867	09 Apr, 14:03	0h 15m	ITC Compliance	Urgent - SSL Root Cert
57869	10 Apr, 09:58	0h 05m	Trident Honda	VM hera /tmp filesystem
57870	10 Apr, 11:35	0h 01m	Cirencester College	All systems down
57876	10 Apr, 15:39	0h 02m	OGT	Storage alert: /srv/department on rodney.internal.ogtip.com

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	44.750 msec
System CPU time	0.000 msec
Total CPU time	44.750 msec
Elapsed time	67.632 msec
Context switches	16 voluntary, 138 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-10&start=2026-04-06
REMOTE_ADDR	10.42.13.2
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-04-10'
'start'	'2026-04-06'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7962, rt_number=57549, queue=Triage, subject=Credentials, ticket_status=new, client=None, priority=0, created=2026-03-04 16:30:14, last_txn_id=0>, <Ticket(id=8144, rt_number=57731, queue=Requests, subject=Rebuild Tron with Proxmox, ticket_status=closed, client=Troika, priority=9, created=2026-03-24 14:27:16, last_txn_id=0>, <Ticket(id=8201, rt_number=57788, queue=Triage, subject=Helping the right people find your website on Google, ticket_status=rejected, client=None, priority=0, created=2026-04-03 02:37:02, last_txn_id=0>, <Ticket(id=8207, rt_number=57794, queue=Triage, subject=Following Up on My Previous Email, ticket_status=rejected, client=None, priority=0, created=2026-04-06 12:47:04, last_txn_id=0>, <Ticket(id=8208, rt_number=57795, queue=Triage, subject=FW: [-External-] Qualys: Live in 1 hour - How CrackArmor leads to root access, ticket_status=closed, client=ATA Group, priority=0, created=2026-04-06 16:41:25, last_txn_id=0>, <Ticket(id=8212, rt_number=57799, queue=Triage, subject=リーガルエージェント株式会社にお問い合わせ頂きありがとうございます, ticket_status=rejected, client=None, priority=0, created=2026-04-07 09:54:55, last_txn_id=0>, <Ticket(id=8213, rt_number=57800, queue=Triage, subject=support@tiger-computing.co.uk, ticket_status=rejected, client=None, priority=0, created=2026-04-07 09:55:54, last_txn_id=0>, <Ticket(id=8214, rt_number=57801, queue=Triage, subject=【魚為 \| 一休とんち寿司】お問い合わせありがとうございます, ticket_status=rejected, client=None, priority=0, created=2026-04-07 10:01:40, last_txn_id=0>, <Ticket(id=8215, rt_number=57802, queue=Requests, subject=emails to support@tiger-computing.co.uk, ticket_status=closed, client=Sucden, priority=62, created=2026-04-07 10:03:11, last_txn_id=0>, <Ticket(id=8216, rt_number=57803, queue=Triage, subject=ライター募集申し込み完了のお知らせ, ticket_status=rejected, client=None, priority=0, created=2026-04-07 10:04:36, last_txn_id=0>, <Ticket(id=8217, rt_number=57804, queue=Triage, subject=お問い合わせありがとうございました【インソールの株式会社ファーストワン】, ticket_status=rejected, client=None, priority=0, created=2026-04-07 10:04:42, last_txn_id=0>, <Ticket(id=8218, rt_number=57805, queue=Triage, subject=お問い合わせ頂きましてありがとうございます。\|astage, ticket_status=rejected, client=None, priority=0, created=2026-04-07 10:27:26, last_txn_id=0>, <Ticket(id=8220, rt_number=57807, queue=Triage, subject=リミタス掲載希望確認メール, ticket_status=rejected, client=None, priority=0, created=2026-04-07 11:06:30, last_txn_id=0>, <Ticket(id=8222, rt_number=57809, queue=Triage, subject=【お問合せ】の受付をいたしました。, ticket_status=rejected, client=None, priority=0, created=2026-04-07 12:03:22, last_txn_id=0>, <Ticket(id=8224, rt_number=57811, queue=Incidents, subject=DOWN: globalstar{01,02}.sucden.co.uk, ticket_status=closed, client=Sucden, priority=81, created=2026-04-07 12:48:42, last_txn_id=0>, <Ticket(id=8225, rt_number=57812, queue=Triage, subject=Thank you for contacting TWB, ticket_status=rejected, client=None, priority=0, created=2026-04-07 13:04:24, last_txn_id=0>, <Ticket(id=8226, rt_number=57813, queue=Triage, subject=vve5f2, ticket_status=rejected, client=None, priority=0, created=2026-04-07 14:58:36, last_txn_id=0>, <Ticket(id=8227, rt_number=57814, queue=Triage, subject=【株式会社LOGUE】お問い合わせありがとうございます, ticket_status=rejected, client=None, priority=0, created=2026-04-07 17:00:56, last_txn_id=0>, <Ticket(id=8229, rt_number=57816, queue=Triage, subject=西日本エネルギー "その他のお問合せについて", ticket_status=rejected, client=None, priority=0, created=2026-04-07 18:49:37, last_txn_id=0>, <Ticket(id=8232, rt_number=57851, queue=Incidents, subject=nfwgs2.nfw.internal unmerged configuration, ticket_status=closed, client=NFW, priority=41, created=2026-04-08 08:08:47, last_txn_id=0>, <Ticket(id=8233, rt_number=57852, queue=Requests, subject=Server Decommission & replacements, ticket_status=closed, client=Sucden, priority=63, created=2026-04-08 09:30:16, last_txn_id=0>, <Ticket(id=8237, rt_number=57856, queue=Triage, subject=Helping the right people find your website on Google, ticket_status=rejected, client=None, priority=0, created=2026-04-08 20:52:15, last_txn_id=0>, <Ticket(id=8239, rt_number=57858, queue=Problems, subject=tricky.troika.lan monitoring enhancements , ticket_status=closed, client=Troika, priority=21, created=2026-04-09 08:13:56, last_txn_id=0>, <Ticket(id=8244, rt_number=57863, queue=Incidents, subject=[FIRING: 5 for tangram/prod] AWSBackupCopyJobFailedToComplete, ticket_status=closed, client=Tangram, priority=41, created=2026-04-09 09:22:11, last_txn_id=0>, <Ticket(id=8245, rt_number=57864, queue=Requests, subject=Interstar01/02 rebuild to ubuntu, ticket_status=closed, client=Sucden, priority=62, created=2026-04-09 09:27:55, last_txn_id=0>, <Ticket(id=8246, rt_number=57865, queue=Incidents, subject=Disk critically full on aql-svr-zabbix-db, ticket_status=merged, client=Quickline, priority=21, created=2026-04-09 10:44:47, last_txn_id=0>, <Ticket(id=8247, rt_number=57866, queue=Incidents, subject=WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net, ticket_status=closed, client=JISC, priority=61, created=2026-04-09 10:51:55, last_txn_id=0>, <Ticket(id=8248, rt_number=57867, queue=Incidents, subject=Urgent - SSL Root Cert, ticket_status=closed, client=ITC Compliance, priority=81, created=2026-04-09 14:03:55, last_txn_id=0>, <Ticket(id=8250, rt_number=57869, queue=Sales, subject=VM hera /tmp filesystem, ticket_status=resolved, client=Trident Honda, priority=0, created=2026-04-10 09:58:29, last_txn_id=0>, <Ticket(id=8251, rt_number=57870, queue=Incidents, subject=All systems down, ticket_status=closed, client=Cirencester College, priority=71, created=2026-04-10 11:35:39, last_txn_id=0>, <Ticket(id=8257, rt_number=57876, queue=Incidents, subject=Storage alert: /srv/department on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-04-10 15:39:04, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 4, 10), 'start': datetime.date(2026, 4, 6), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-04-10&start=2026-04-06' [GET]>

Triage response

06 Apr - 10 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-06 22:46:21.099058	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099108	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099119	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099127	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099133	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099140	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099146	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099152	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099158	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099163	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099170	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099178	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099184	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099190	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099196	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099202	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099207	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099214	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099220	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099226	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099231	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099238	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099247	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099254	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099259	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099266	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099273	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099279	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099284	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099290	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099296	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099302	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099308	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099314	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099319	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099325	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099331	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099337	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099343	xxx	./services/model.py:838
DEBUG	2026-07-06 22:46:21.099349	xxx	./services/model.py:838