Triage response

09 Mar - 10 Apr

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	117d 9h 02m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57232	09 Feb, 10:55	0h 05m	Gravytrain	Setup SecurityGroups for Gravytrain
57529	02 Mar, 11:02	0h 40m	Rotastat	gallus.rotastat.com SSL/TLS certificate expiry
57549	04 Mar, 16:30	13d 0h 32m	None	Credentials
57566	09 Mar, 12:32	0h 04m	Tangram	[FIRING: 1 for tangram/stage] ThanosCompactIsDown
57567	09 Mar, 12:36	0h 03m	Sucden	Oracle Linux Patching - 60 day cycle
57568	09 Mar, 12:53	0h 02m	Ingeus	[FIRING: 1 for ingeus/iw-prd-aks] KubeNodeUnschedulable in tcl-monitoring
57569	09 Mar, 13:06	0h 01m	Geograph	[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring
57609	10 Mar, 08:04	0h 00m	Gravytrain	CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk
57610	10 Mar, 09:23	0h 02m	Tangram	[FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab
57614	10 Mar, 10:57	0h 03m	Globecast	CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com
57615	10 Mar, 11:14	0h 18m	AskBio	Network Outage 5-6pm today
57617	10 Mar, 14:41	1h 05m	Internal	Double-check anti-spam measures for Tiger (SPF/DKIM/etc...)
57618	10 Mar, 17:36	0h 02m	Tangram	CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk
57620	11 Mar, 08:02	0h 08m	Internal	WARNING: Security: WordPress Versions on wey.tiger-computing.co.uk
57621	11 Mar, 09:49	0h 05m	OpenCorporates	Help needed with us_dc_companies_fetcher deploy on aws-bot2
57622	11 Mar, 10:19	0h 02m	None	3/11/2026 6:19:13 a.m. Share Your Feedback & Receive a Free Gift from Boots (@bootsUK)Your opinion matters—claim your thank-you gift! \| Customer satisfaction survey E-mail:support@tiger-computing.c
57623	11 Mar, 12:04	0h 01m	Tangram	AWS Backup copy jobs failed
57624	11 Mar, 13:30	0h 11m	Gravytrain	CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk
57630	11 Mar, 18:05	0	Sucden	DOWN: interstar05.sucden.co.uk
57632	12 Mar, 08:24	0h 03m	Sucden	duffman.sucden.co.uk mount missing /data/dl/releases
57634	12 Mar, 14:55	0h 01m	None	Rapid Prototype
57635	12 Mar, 16:23	0h 08m	Sucden	WARNING: Storage: RAID on sly.sucden.co.uk
57638	13 Mar, 08:34	0h 02m	DLS Plastics	DLS Medical site down
57639	13 Mar, 12:42	0h 05m	Tangram	Gitlab and lost emails
57640	13 Mar, 15:21	0h 02m	Trident Honda	vmsvr2.trident.lan storage volume usage /var
57641	13 Mar, 15:52	0h 01m	BD Group	Storage alert: / on ef-v5-*
57646	16 Mar, 08:26	0h 02m	OGT	rodney.internal.ogtip.com volume usage /srv/illumina_data
57647	16 Mar, 09:17	0h 01m	OGT	granddad/damien winbind failure
57648	16 Mar, 09:23	0h 01m	Global Brands	CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal
57649	16 Mar, 09:52	0h 12m	None	Premium Luxury Watches From $250 - Discover Your Perfect Timepiece
57654	16 Mar, 12:31	0h 01m	Tangram	tangram/prod backup job failure
57660	16 Mar, 16:13	0h 02m	OpenCorporates	Secrets in iac-puppet
57664	17 Mar, 08:04	0h 02m	JISC	OpenAthens server patching
57665	17 Mar, 08:12	0h 02m	Azura	ford1/2 SSL/TLS certificate expiry (customgeophev.com)
57666	17 Mar, 09:20	0h 01m	Midnight Hax	CRITICAL: HTTP: Midnighthax Site on woodlands.midnighthax.com
57667	17 Mar, 11:24	0h 01m	Rotastat	gallus.rotastat.com heavy load/timeouts
57668	17 Mar, 11:38	0h 03m	None	Trying out a merge with new IAM role for external collaborator data transfer
57669	17 Mar, 12:43	0h 02m	Quickline	RADIUS
57688	18 Mar, 08:05	0h 01m	Reigate College	rc-mss.reigate.ac.uk /mnt/network/SharedArea/Staff not mounted
57689	18 Mar, 08:36	0h 01m	Midnight Hax	CRITICAL: Environment: APC UPS Status on woodlands.midnighthax.com
57691	18 Mar, 11:46	0h 02m	Top To Toe	CRITICAL: HTTP: staging.toptotoe-gait.com on gait-prod.toptotoe.com
57693	18 Mar, 12:35	0h 01m	Rotastat	CRITICAL: System Health: Systemd State on gallus.rotastat.com
57694	18 Mar, 16:02	0h 06m	Tangram	GItLab error "The source branch X does not exist."
57697	19 Mar, 09:40	0h 14m	Azura	ocado1/2.opentrk.com storage volume usage /usr
57700	19 Mar, 10:33	0h 01m	Sucden	declan and duffman decom
57703	19 Mar, 12:18	0h 01m	OGT	Storage alert: /srv/ngs on rodney.internal.ogtip.com
57706	20 Mar, 09:25	0h 01m	Tangram	Tangram/prod/data-management logical backup failure
57707	20 Mar, 11:17	0h 02m	Azura	Azura - Ocado vpn certificates
57710	21 Mar, 00:44	0	AskBio	CRITICAL: Networking: ping4 on macleod.synpromics.com
57713	Today, 08:05	0h 07m	OGT	rodney1.internal.ogtip.com failed disk
57714	Today, 08:16	0h 02m	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk
57715	Today, 08:20	0h 02m	Tangram	tangram/prod issues
57716	Today, 08:36	0h 00m	OGT	sybil.internal.ogtip.com volume usage /Data
57717	Today, 11:39	0h 02m	AskBio	edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com
57718	Today, 11:42	0h 13m	Trident Honda	smbfs1.trident.lan volume usage /srv
57719	Today, 12:15	0h 05m	Trident Honda	VM migration
57720	Today, 14:29	0h 01m	Azura	UNKNOWN: Hardware: Dell OpenManage on ocado2.opentrk.com
57721	Today, 16:09	0h 01m	Quickline	CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk
57722	Today, 16:42	0h 06m	Sucden	iLO maintenance

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	55.096 msec
System CPU time	4.276 msec
Total CPU time	59.372 msec
Elapsed time	76.051 msec
Context switches	34 voluntary, 8 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-04-10&start=2026-03-09
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-04-10'
'start'	'2026-03-09'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7770, rt_number=57232, queue=Requests, subject=Setup SecurityGroups for Gravytrain, ticket_status=open, client=Gravytrain, priority=45, created=2026-02-09 10:55:02, last_txn_id=0>, <Ticket(id=7942, rt_number=57529, queue=Requests, subject=gallus.rotastat.com SSL/TLS certificate expiry, ticket_status=open, client=Rotastat, priority=44, created=2026-03-02 11:02:49, last_txn_id=0>, <Ticket(id=7962, rt_number=57549, queue=Triage, subject=Credentials, ticket_status=new, client=None, priority=0, created=2026-03-04 16:30:14, last_txn_id=0>, <Ticket(id=7979, rt_number=57566, queue=Incidents, subject=[FIRING: 1 for tangram/stage] ThanosCompactIsDown, ticket_status=closed, client=Tangram, priority=51, created=2026-03-09 12:32:43, last_txn_id=0>, <Ticket(id=7980, rt_number=57567, queue=Requests, subject=Oracle Linux Patching - 60 day cycle, ticket_status=open, client=Sucden, priority=63, created=2026-03-09 12:36:41, last_txn_id=0>, <Ticket(id=7981, rt_number=57568, queue=Incidents, subject=[FIRING: 1 for ingeus/iw-prd-aks] KubeNodeUnschedulable in tcl-monitoring, ticket_status=closed, client=Ingeus, priority=51, created=2026-03-09 12:53:51, last_txn_id=0>, <Ticket(id=7982, rt_number=57569, queue=Incidents, subject=[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring, ticket_status=closed, client=Geograph, priority=51, created=2026-03-09 13:06:21, last_txn_id=0>, <Ticket(id=8022, rt_number=57609, queue=Incidents, subject=CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2026-03-10 08:04:15, last_txn_id=0>, <Ticket(id=8023, rt_number=57610, queue=Incidents, subject=[FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab, ticket_status=closed, client=Tangram, priority=51, created=2026-03-10 09:23:27, last_txn_id=0>, <Ticket(id=8027, rt_number=57614, queue=Incidents, subject=CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2026-03-10 10:57:40, last_txn_id=0>, <Ticket(id=8028, rt_number=57615, queue=Requests, subject=Network Outage 5-6pm today, ticket_status=closed, client=AskBio, priority=61, created=2026-03-10 11:14:13, last_txn_id=0>, <Ticket(id=8030, rt_number=57617, queue=Requests, subject=Double-check anti-spam measures for Tiger (SPF/DKIM/etc...), ticket_status=resolved, client=Internal, priority=42, created=2026-03-10 14:41:23, last_txn_id=0>, <Ticket(id=8031, rt_number=57618, queue=Incidents, subject=CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=1, created=2026-03-10 17:36:04, last_txn_id=0>, <Ticket(id=8033, rt_number=57620, queue=Requests, subject=WARNING: Security: WordPress Versions on wey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2026-03-11 08:02:13, last_txn_id=0>, <Ticket(id=8034, rt_number=57621, queue=Incidents, subject=Help needed with us_dc_companies_fetcher deploy on aws-bot2, ticket_status=closed, client=OpenCorporates, priority=71, created=2026-03-11 09:49:39, last_txn_id=0>, <Ticket(id=8035, rt_number=57622, queue=Triage, subject=3/11/2026 6:19:13 a.m. Share Your Feedback & Receive a Free Gift from Boots (@bootsUK)Your opinion matters—claim your thank-you gift! \| Customer satisfaction survey E-mail:support@tiger-computing.c, ticket_status=rejected, client=None, priority=0, created=2026-03-11 10:19:19, last_txn_id=0>, <Ticket(id=8036, rt_number=57623, queue=Incidents, subject=AWS Backup copy jobs failed, ticket_status=closed, client=Tangram, priority=41, created=2026-03-11 12:04:12, last_txn_id=0>, <Ticket(id=8037, rt_number=57624, queue=Incidents, subject=CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2026-03-11 13:30:21, last_txn_id=0>, <Ticket(id=8043, rt_number=57630, queue=Incidents, subject=DOWN: interstar05.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2026-03-11 18:05:13, last_txn_id=0>, <Ticket(id=8045, rt_number=57632, queue=Incidents, subject=duffman.sucden.co.uk mount missing /data/dl/releases, ticket_status=closed, client=Sucden, priority=51, created=2026-03-12 08:24:54, last_txn_id=0>, <Ticket(id=8047, rt_number=57634, queue=Triage, subject=Rapid Prototype, ticket_status=rejected, client=None, priority=0, created=2026-03-12 14:55:28, last_txn_id=0>, <Ticket(id=8048, rt_number=57635, queue=Incidents, subject=WARNING: Storage: RAID on sly.sucden.co.uk, ticket_status=resolved, client=Sucden, priority=62, created=2026-03-12 16:23:30, last_txn_id=0>, <Ticket(id=8051, rt_number=57638, queue=Incidents, subject=DLS Medical site down, ticket_status=closed, client=DLS Plastics, priority=61, created=2026-03-13 08:34:32, last_txn_id=0>, <Ticket(id=8052, rt_number=57639, queue=Incidents, subject=Gitlab and lost emails, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-13 12:42:55, last_txn_id=0>, <Ticket(id=8053, rt_number=57640, queue=Incidents, subject=vmsvr2.trident.lan storage volume usage /var, ticket_status=resolved, client=Trident Honda, priority=41, created=2026-03-13 15:21:06, last_txn_id=0>, <Ticket(id=8054, rt_number=57641, queue=Incidents, subject=Storage alert: / on ef-v5-*, ticket_status=resolved, client=BD Group, priority=72, created=2026-03-13 15:52:35, last_txn_id=0>, <Ticket(id=8059, rt_number=57646, queue=Incidents, subject=rodney.internal.ogtip.com volume usage /srv/illumina_data, ticket_status=resolved, client=OGT, priority=41, created=2026-03-16 08:26:19, last_txn_id=0>, <Ticket(id=8060, rt_number=57647, queue=Incidents, subject=granddad/damien winbind failure, ticket_status=resolved, client=OGT, priority=31, created=2026-03-16 09:17:58, last_txn_id=0>, <Ticket(id=8061, rt_number=57648, queue=Incidents, subject=CRITICAL: Ontech/Vision IPsec VPN from claycross on claycross.global-brands.internal, ticket_status=resolved, client=Global Brands, priority=51, created=2026-03-16 09:23:54, last_txn_id=0>, <Ticket(id=8062, rt_number=57649, queue=Triage, subject=Premium Luxury Watches From $250 - Discover Your Perfect Timepiece, ticket_status=rejected, client=None, priority=0, created=2026-03-16 09:52:23, last_txn_id=0>, <Ticket(id=8067, rt_number=57654, queue=Incidents, subject=tangram/prod backup job failure, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-16 12:31:57, last_txn_id=0>, <Ticket(id=8073, rt_number=57660, queue=Requests, subject=Secrets in iac-puppet, ticket_status=resolved, client=OpenCorporates, priority=42, created=2026-03-16 16:13:37, last_txn_id=0>, <Ticket(id=8077, rt_number=57664, queue=Requests, subject=OpenAthens server patching, ticket_status=open, client=JISC, priority=62, created=2026-03-17 08:04:05, last_txn_id=0>, <Ticket(id=8078, rt_number=57665, queue=Requests, subject=ford1/2 SSL/TLS certificate expiry (customgeophev.com), ticket_status=open, client=Azura, priority=42, created=2026-03-17 08:12:26, last_txn_id=0>, <Ticket(id=8079, rt_number=57666, queue=Incidents, subject=CRITICAL: HTTP: Midnighthax Site on woodlands.midnighthax.com, ticket_status=resolved, client=Midnight Hax, priority=50, created=2026-03-17 09:20:57, last_txn_id=0>, <Ticket(id=8080, rt_number=57667, queue=Incidents, subject=gallus.rotastat.com heavy load/timeouts, ticket_status=autoclose, client=Rotastat, priority=61, created=2026-03-17 11:24:43, last_txn_id=0>, <Ticket(id=8081, rt_number=57668, queue=Requests, subject=Trying out a merge with new IAM role for external collaborator data transfer, ticket_status=resolved, client=None, priority=2, created=2026-03-17 11:38:32, last_txn_id=0>, <Ticket(id=8082, rt_number=57669, queue=Incidents, subject=RADIUS, ticket_status=resolved, client=Quickline, priority=71, created=2026-03-17 12:43:30, last_txn_id=0>, <Ticket(id=8101, rt_number=57688, queue=Incidents, subject=rc-mss.reigate.ac.uk /mnt/network/SharedArea/Staff not mounted, ticket_status=resolved, client=Reigate College, priority=51, created=2026-03-18 08:05:21, last_txn_id=0>, <Ticket(id=8102, rt_number=57689, queue=Incidents, subject=CRITICAL: Environment: APC UPS Status on woodlands.midnighthax.com, ticket_status=resolved, client=Midnight Hax, priority=51, created=2026-03-18 08:36:44, last_txn_id=0>, <Ticket(id=8104, rt_number=57691, queue=Incidents, subject=CRITICAL: HTTP: staging.toptotoe-gait.com on gait-prod.toptotoe.com, ticket_status=resolved, client=Top To Toe, priority=41, created=2026-03-18 11:46:12, last_txn_id=0>, <Ticket(id=8106, rt_number=57693, queue=Problems, subject=CRITICAL: System Health: Systemd State on gallus.rotastat.com, ticket_status=autoclose, client=Rotastat, priority=42, created=2026-03-18 12:35:25, last_txn_id=0>, <Ticket(id=8107, rt_number=57694, queue=Incidents, subject=GItLab error "The source branch X does not exist.", ticket_status=open, client=Tangram, priority=42, created=2026-03-18 16:02:06, last_txn_id=0>, <Ticket(id=8110, rt_number=57697, queue=Incidents, subject=ocado1/2.opentrk.com storage volume usage /usr, ticket_status=resolved, client=Azura, priority=51, created=2026-03-19 09:40:57, last_txn_id=0>, <Ticket(id=8113, rt_number=57700, queue=Requests, subject=declan and duffman decom, ticket_status=open, client=Sucden, priority=41, created=2026-03-19 10:33:36, last_txn_id=0>, <Ticket(id=8116, rt_number=57703, queue=Incidents, subject=Storage alert: /srv/ngs on rodney.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-03-19 12:18:33, last_txn_id=0>, <Ticket(id=8119, rt_number=57706, queue=Incidents, subject=Tangram/prod/data-management logical backup failure, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-20 09:25:45, last_txn_id=0>, <Ticket(id=8120, rt_number=57707, queue=Requests, subject=Azura - Ocado vpn certificates, ticket_status=open, client=Azura, priority=41, created=2026-03-20 11:17:03, last_txn_id=0>, <Ticket(id=8123, rt_number=57710, queue=Incidents, subject=CRITICAL: Networking: ping4 on macleod.synpromics.com, ticket_status=resolved, client=AskBio, priority=61, created=2026-03-21 00:44:19, last_txn_id=0>, <Ticket(id=8126, rt_number=57713, queue=Incidents, subject=rodney1.internal.ogtip.com failed disk, ticket_status=stalled, client=OGT, priority=51, created=2026-03-23 08:05:19, last_txn_id=0>, <Ticket(id=8127, rt_number=57714, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk, ticket_status=open, client=Gravytrain, priority=51, created=2026-03-23 08:16:05, last_txn_id=0>, <Ticket(id=8128, rt_number=57715, queue=Incidents, subject=tangram/prod issues, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-23 08:20:17, last_txn_id=0>, <Ticket(id=8129, rt_number=57716, queue=Incidents, subject=sybil.internal.ogtip.com volume usage /Data, ticket_status=open, client=OGT, priority=51, created=2026-03-23 08:36:53, last_txn_id=0>, <Ticket(id=8130, rt_number=57717, queue=Incidents, subject= edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com, ticket_status=open, client=AskBio, priority=71, created=2026-03-23 11:39:03, last_txn_id=0>, <Ticket(id=8131, rt_number=57718, queue=Incidents, subject=smbfs1.trident.lan volume usage /srv, ticket_status=stalled, client=Trident Honda, priority=51, created=2026-03-23 11:42:53, last_txn_id=0>, <Ticket(id=8132, rt_number=57719, queue=Requests, subject=VM migration, ticket_status=open, client=Trident Honda, priority=41, created=2026-03-23 12:15:46, last_txn_id=0>, <Ticket(id=8133, rt_number=57720, queue=Problems, subject=UNKNOWN: Hardware: Dell OpenManage on ocado2.opentrk.com, ticket_status=open, client=Azura, priority=41, created=2026-03-23 14:29:34, last_txn_id=0>, <Ticket(id=8134, rt_number=57721, queue=Incidents, subject=CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk, ticket_status=resolved, client=Quickline, priority=50, created=2026-03-23 16:09:50, last_txn_id=0>, <Ticket(id=8135, rt_number=57722, queue=Requests, subject=iLO maintenance , ticket_status=stalled, client=Sucden, priority=1, created=2026-03-23 16:42:50, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 4, 10), 'start': datetime.date(2026, 3, 9), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-04-10&start=2026-03-09' [GET]>

Triage response

09 Mar - 10 Apr

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-23 17:01:56.211463	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211533	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211549	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211558	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211566	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211574	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211581	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211590	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211600	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211610	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211624	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211631	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211637	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211643	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211649	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211655	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211661	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211668	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211673	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211680	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211687	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211693	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211699	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211706	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211715	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211722	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211728	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211737	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211745	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211754	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211761	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211767	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211773	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211779	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211786	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211792	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211798	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211804	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211810	xxx	./services/model.py:838
DEBUG	2026-03-23 17:01:56.211818	xxx	./services/model.py:838