Triage response

23 Mar

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	189d 4h 49m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57549	04 Mar, 16:30	84d 6h 19m	None	Credentials
57713	23 Mar, 08:05	0h 07m	OGT	rodney1.internal.ogtip.com failed disk
57714	23 Mar, 08:16	0h 02m	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk
57715	23 Mar, 08:20	0h 02m	Tangram	tangram/prod issues
57716	23 Mar, 08:36	0h 00m	OGT	sybil.internal.ogtip.com volume usage /Data
57717	23 Mar, 11:39	0h 02m	AskBio	edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com
57718	23 Mar, 11:42	0h 13m	Trident Honda	smbfs1.trident.lan volume usage /srv
57719	23 Mar, 12:15	0h 05m	Trident Honda	VM migration
57720	23 Mar, 14:29	0h 01m	Azura	UNKNOWN: Hardware: Dell OpenManage on ocado2.opentrk.com
57721	23 Mar, 16:09	0h 01m	Quickline	CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk
57722	23 Mar, 16:42	0h 06m	Sucden	iLO maintenance
57723	23 Mar, 17:02	0h 01m	OGT	OOM - blaney.internal.ogtip.com

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	19.090 msec
System CPU time	0.000 msec
Total CPU time	19.090 msec
Elapsed time	38.146 msec
Context switches	12 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-23&start=2026-03-23
REMOTE_ADDR	10.42.13.2
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-03-23'
'start'	'2026-03-23'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7962, rt_number=57549, queue=Triage, subject=Credentials, ticket_status=new, client=None, priority=0, created=2026-03-04 16:30:14, last_txn_id=0>, <Ticket(id=8126, rt_number=57713, queue=Requests, subject=rodney1.internal.ogtip.com failed disk, ticket_status=closed, client=OGT, priority=43, created=2026-03-23 08:05:19, last_txn_id=0>, <Ticket(id=8127, rt_number=57714, queue=Requests, subject=web.prod.bf2.bedfordinsurance.co.uk HTTP/HTTPS timeout for www.bedfordinsuranceforbusiness.co.uk, ticket_status=closed, client=Gravytrain, priority=42, created=2026-03-23 08:16:05, last_txn_id=0>, <Ticket(id=8128, rt_number=57715, queue=Incidents, subject=tangram/prod issues, ticket_status=closed, client=Tangram, priority=51, created=2026-03-23 08:20:17, last_txn_id=0>, <Ticket(id=8129, rt_number=57716, queue=Problems, subject=sybil.internal.ogtip.com volume usage /Data, ticket_status=closed, client=OGT, priority=43, created=2026-03-23 08:36:53, last_txn_id=0>, <Ticket(id=8130, rt_number=57717, queue=Incidents, subject= edb-iona.askbio.com HTTP status for prompt-softdev.askbio.com, ticket_status=closed, client=AskBio, priority=72, created=2026-03-23 11:39:03, last_txn_id=0>, <Ticket(id=8131, rt_number=57718, queue=Incidents, subject=smbfs1.trident.lan volume usage /srv, ticket_status=closed, client=Trident Honda, priority=52, created=2026-03-23 11:42:53, last_txn_id=0>, <Ticket(id=8132, rt_number=57719, queue=Requests, subject=VM migration, ticket_status=closed, client=Trident Honda, priority=42, created=2026-03-23 12:15:46, last_txn_id=0>, <Ticket(id=8133, rt_number=57720, queue=Problems, subject=UNKNOWN: Hardware: Dell OpenManage on ocado2.opentrk.com, ticket_status=open, client=Azura, priority=48, created=2026-03-23 14:29:34, last_txn_id=0>, <Ticket(id=8134, rt_number=57721, queue=Incidents, subject=CRITICAL: System Health: Systemd State on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=50, created=2026-03-23 16:09:50, last_txn_id=0>, <Ticket(id=8135, rt_number=57722, queue=Requests, subject=iLO maintenance , ticket_status=closed, client=Sucden, priority=42, created=2026-03-23 16:42:50, last_txn_id=0>, <Ticket(id=8136, rt_number=57723, queue=Incidents, subject=OOM - blaney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=1, created=2026-03-23 17:02:50, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 3, 23), 'start': datetime.date(2026, 3, 23), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-03-23&start=2026-03-23' [GET]>

Triage response

23 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 12:49:08.422349	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422399	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422411	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422418	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422423	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422428	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422434	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422439	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422444	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422449	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422453	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422458	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422463	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422469	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422473	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422478	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422483	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422489	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422493	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422498	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422504	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422510	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422515	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422520	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422525	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422530	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422535	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422542	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422547	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422554	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422559	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422564	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422569	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422574	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422580	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422585	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422590	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422595	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422600	xxx	./services/model.py:838
DEBUG	2026-07-07 12:49:08.422605	xxx	./services/model.py:838