Triage response

09 Mar - 13 Mar

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	117d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57529	02 Mar, 11:02	0h 40m	Rotastat	gallus.rotastat.com SSL/TLS certificate expiry
57549	04 Mar, 16:30	12d 1h 30m	None	Credentials
57566	09 Mar, 12:32	0h 04m	Tangram	[FIRING: 1 for tangram/stage] ThanosCompactIsDown
57567	09 Mar, 12:36	0h 03m	Sucden	Oracle Linux Patching - 60 day cycle
57568	09 Mar, 12:53	0h 02m	Ingeus	[FIRING: 1 for ingeus/iw-prd-aks] KubeNodeUnschedulable in tcl-monitoring
57569	09 Mar, 13:06	0h 01m	Geograph	[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring
57609	10 Mar, 08:04	0h 00m	Gravytrain	CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk
57610	10 Mar, 09:23	0h 02m	Tangram	[FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab
57614	10 Mar, 10:57	0h 03m	Globecast	CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com
57615	10 Mar, 11:14	0h 18m	AskBio	Network Outage 5-6pm today
57617	10 Mar, 14:41	1h 05m	Internal	Double-check anti-spam measures for Tiger (SPF/DKIM/etc...)
57618	10 Mar, 17:36	0h 02m	Tangram	CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk
57620	11 Mar, 08:02	0h 08m	Internal	WARNING: Security: WordPress Versions on wey.tiger-computing.co.uk
57621	11 Mar, 09:49	0h 05m	OpenCorporates	Help needed with us_dc_companies_fetcher deploy on aws-bot2
57622	11 Mar, 10:19	0h 02m	None	3/11/2026 6:19:13 a.m. Share Your Feedback & Receive a Free Gift from Boots (@bootsUK)Your opinion matters—claim your thank-you gift! \| Customer satisfaction survey E-mail:support@tiger-computing.c
57623	11 Mar, 12:04	0h 01m	Tangram	AWS Backup copy jobs failed
57624	11 Mar, 13:30	0h 11m	Gravytrain	CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk
57630	11 Mar, 18:05	0	Sucden	DOWN: interstar05.sucden.co.uk
57632	12 Mar, 08:24	0h 03m	Sucden	duffman.sucden.co.uk mount missing /data/dl/releases
57634	12 Mar, 14:55	0h 01m	None	Rapid Prototype
57635	12 Mar, 16:23	0h 08m	Sucden	WARNING: Storage: RAID on sly.sucden.co.uk
57638	13 Mar, 08:34	0h 02m	DLS Plastics	DLS Medical site down
57639	13 Mar, 12:42	0h 05m	Tangram	Gitlab and lost emails
57640	13 Mar, 15:21	0h 02m	Trident Honda	vmsvr2.trident.lan storage volume usage /var
57641	13 Mar, 15:52	0h 01m	BD Group	Storage alert: / on ef-v5-*

git hash: master (7e8c6c25)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	25.786 msec
System CPU time	0.000 msec
Total CPU time	25.786 msec
Elapsed time	38.186 msec
Context switches	13 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-13&start=2026-03-09
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-03-13'
'start'	'2026-03-09'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7942, rt_number=57529, queue=Requests, subject=gallus.rotastat.com SSL/TLS certificate expiry, ticket_status=open, client=Rotastat, priority=43, created=2026-03-02 11:02:49, last_txn_id=0>, <Ticket(id=7962, rt_number=57549, queue=Triage, subject=Credentials, ticket_status=new, client=None, priority=0, created=2026-03-04 16:30:14, last_txn_id=0>, <Ticket(id=7979, rt_number=57566, queue=Incidents, subject=[FIRING: 1 for tangram/stage] ThanosCompactIsDown, ticket_status=closed, client=Tangram, priority=51, created=2026-03-09 12:32:43, last_txn_id=0>, <Ticket(id=7980, rt_number=57567, queue=Requests, subject=Oracle Linux Patching - 60 day cycle, ticket_status=open, client=Sucden, priority=63, created=2026-03-09 12:36:41, last_txn_id=0>, <Ticket(id=7981, rt_number=57568, queue=Incidents, subject=[FIRING: 1 for ingeus/iw-prd-aks] KubeNodeUnschedulable in tcl-monitoring, ticket_status=closed, client=Ingeus, priority=51, created=2026-03-09 12:53:51, last_txn_id=0>, <Ticket(id=7982, rt_number=57569, queue=Incidents, subject=[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring, ticket_status=closed, client=Geograph, priority=51, created=2026-03-09 13:06:21, last_txn_id=0>, <Ticket(id=8022, rt_number=57609, queue=Incidents, subject=CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2026-03-10 08:04:15, last_txn_id=0>, <Ticket(id=8023, rt_number=57610, queue=Incidents, subject=[FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab, ticket_status=closed, client=Tangram, priority=51, created=2026-03-10 09:23:27, last_txn_id=0>, <Ticket(id=8027, rt_number=57614, queue=Incidents, subject=CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2026-03-10 10:57:40, last_txn_id=0>, <Ticket(id=8028, rt_number=57615, queue=Requests, subject=Network Outage 5-6pm today, ticket_status=closed, client=AskBio, priority=61, created=2026-03-10 11:14:13, last_txn_id=0>, <Ticket(id=8030, rt_number=57617, queue=Requests, subject=Double-check anti-spam measures for Tiger (SPF/DKIM/etc...), ticket_status=resolved, client=Internal, priority=42, created=2026-03-10 14:41:23, last_txn_id=0>, <Ticket(id=8031, rt_number=57618, queue=Incidents, subject=CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk, ticket_status=resolved, client=Tangram, priority=1, created=2026-03-10 17:36:04, last_txn_id=0>, <Ticket(id=8033, rt_number=57620, queue=Requests, subject=WARNING: Security: WordPress Versions on wey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2026-03-11 08:02:13, last_txn_id=0>, <Ticket(id=8034, rt_number=57621, queue=Incidents, subject=Help needed with us_dc_companies_fetcher deploy on aws-bot2, ticket_status=closed, client=OpenCorporates, priority=71, created=2026-03-11 09:49:39, last_txn_id=0>, <Ticket(id=8035, rt_number=57622, queue=Triage, subject=3/11/2026 6:19:13 a.m. Share Your Feedback & Receive a Free Gift from Boots (@bootsUK)Your opinion matters—claim your thank-you gift! \| Customer satisfaction survey E-mail:support@tiger-computing.c, ticket_status=rejected, client=None, priority=0, created=2026-03-11 10:19:19, last_txn_id=0>, <Ticket(id=8036, rt_number=57623, queue=Incidents, subject=AWS Backup copy jobs failed, ticket_status=closed, client=Tangram, priority=41, created=2026-03-11 12:04:12, last_txn_id=0>, <Ticket(id=8037, rt_number=57624, queue=Incidents, subject=CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=41, created=2026-03-11 13:30:21, last_txn_id=0>, <Ticket(id=8043, rt_number=57630, queue=Incidents, subject=DOWN: interstar05.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2026-03-11 18:05:13, last_txn_id=0>, <Ticket(id=8045, rt_number=57632, queue=Incidents, subject=duffman.sucden.co.uk mount missing /data/dl/releases, ticket_status=closed, client=Sucden, priority=51, created=2026-03-12 08:24:54, last_txn_id=0>, <Ticket(id=8047, rt_number=57634, queue=Triage, subject=Rapid Prototype, ticket_status=rejected, client=None, priority=0, created=2026-03-12 14:55:28, last_txn_id=0>, <Ticket(id=8048, rt_number=57635, queue=Incidents, subject=WARNING: Storage: RAID on sly.sucden.co.uk, ticket_status=resolved, client=Sucden, priority=62, created=2026-03-12 16:23:30, last_txn_id=0>, <Ticket(id=8051, rt_number=57638, queue=Incidents, subject=DLS Medical site down, ticket_status=resolved, client=DLS Plastics, priority=61, created=2026-03-13 08:34:32, last_txn_id=0>, <Ticket(id=8052, rt_number=57639, queue=Incidents, subject=Gitlab and lost emails, ticket_status=resolved, client=Tangram, priority=51, created=2026-03-13 12:42:55, last_txn_id=0>, <Ticket(id=8053, rt_number=57640, queue=Incidents, subject=vmsvr2.trident.lan storage volume usage /var, ticket_status=resolved, client=Trident Honda, priority=41, created=2026-03-13 15:21:06, last_txn_id=0>, <Ticket(id=8054, rt_number=57641, queue=Incidents, subject=Storage alert: / on ef-v5-*, ticket_status=resolved, client=BD Group, priority=72, created=2026-03-13 15:52:35, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 3, 13), 'start': datetime.date(2026, 3, 9), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-03-13&start=2026-03-09' [GET]>

Triage response

09 Mar - 13 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-21 20:30:54.335472	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335525	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335535	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335542	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335548	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335554	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335560	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335566	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335572	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335578	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335583	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335589	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335595	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335601	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335606	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335612	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335618	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335624	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335629	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335635	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335641	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335647	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335653	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335658	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335664	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335670	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335675	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335681	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335687	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335693	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335705	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335713	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335719	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335725	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335731	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335736	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335742	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335747	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335752	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:54.335757	xxx	./services/model.py:838