Triage response

10 Mar

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	117d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57549	04 Mar, 16:30	12d 1h 30m	None	Credentials
57609	10 Mar, 08:04	0h 00m	Gravytrain	CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk
57610	10 Mar, 09:23	0h 02m	Tangram	[FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab
57614	10 Mar, 10:57	0h 03m	Globecast	CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com
57615	10 Mar, 11:14	0h 18m	AskBio	Network Outage 5-6pm today
57617	10 Mar, 14:41	1h 05m	Internal	Double-check anti-spam measures for Tiger (SPF/DKIM/etc...)
57618	10 Mar, 17:36	0h 02m	Tangram	CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk

git hash: master (7e8c6c25)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	13.509 msec
System CPU time	0.091 msec
Total CPU time	13.600 msec
Elapsed time	24.185 msec
Context switches	11 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-10&start=2026-03-10
REMOTE_ADDR	10.42.58.148
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-03-10'
'start'	'2026-03-10'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7962, rt_number=57549, queue=Triage, subject=Credentials, ticket_status=new, client=None, priority=0, created=2026-03-04 16:30:14, last_txn_id=0>, <Ticket(id=8022, rt_number=57609, queue=Incidents, subject=CRITICAL: System Health: Systemd State on app.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2026-03-10 08:04:15, last_txn_id=0>, <Ticket(id=8023, rt_number=57610, queue=Incidents, subject=[FIRING: 1 for tangram/prod] KubePodCrashLooping in gitlab, ticket_status=closed, client=Tangram, priority=51, created=2026-03-10 09:23:27, last_txn_id=0>, <Ticket(id=8027, rt_number=57614, queue=Incidents, subject=CRITICAL: Disk: multipath on gcukscheddb02.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2026-03-10 10:57:40, last_txn_id=0>, <Ticket(id=8028, rt_number=57615, queue=Requests, subject=Network Outage 5-6pm today, ticket_status=closed, client=AskBio, priority=61, created=2026-03-10 11:14:13, last_txn_id=0>, <Ticket(id=8030, rt_number=57617, queue=Requests, subject=Double-check anti-spam measures for Tiger (SPF/DKIM/etc...), ticket_status=resolved, client=Internal, priority=42, created=2026-03-10 14:41:23, last_txn_id=0>, <Ticket(id=8031, rt_number=57618, queue=Incidents, subject=CRITICAL: System Health: Systemd State on dgx1.internal.etherapeutics.co.uk, ticket_status=resolved, client=Tangram, priority=1, created=2026-03-10 17:36:04, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 3, 10), 'start': datetime.date(2026, 3, 10), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-03-10&start=2026-03-10' [GET]>

Triage response

10 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-21 20:30:39.178235	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178302	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178314	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178322	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178329	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178337	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178343	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178349	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178356	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178362	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178368	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178374	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178381	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178387	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178393	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178399	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178405	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178411	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178417	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178424	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178429	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178436	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178442	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178448	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178454	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178461	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178467	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178473	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178478	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178485	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178491	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178498	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178504	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178511	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178518	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178524	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178530	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178537	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178543	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178550	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178555	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178563	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178571	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178578	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178584	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178591	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178597	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178603	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178610	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178617	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178623	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178629	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178637	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178643	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178650	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178657	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178663	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178669	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178676	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178682	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178689	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178695	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178702	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178708	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178714	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178721	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178728	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178734	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178741	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178747	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178757	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178775	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178784	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178793	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178803	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178813	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178823	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178835	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178842	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178848	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178854	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178860	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178867	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178873	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178880	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178887	xxx	./services/model.py:838
DEBUG	2026-03-21 20:30:39.178893	xxx	./services/model.py:838