Triage response

02 Mar - 06 Mar

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	117d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57440	20 Feb, 17:48	0h 18m	DLS Plastics	Zimbra question
57491	02 Mar, 04:48	0	None	tiger-computing Payment Remittance Notice (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=B7A707497B564FD-79783
57528	02 Mar, 10:49	0h 09m	Sucden	interstar10 - ssh
57531	02 Mar, 11:46	0h 01m	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts
57532	02 Mar, 12:34	0h 06m	AskBio	Skye, Talisker, DarkMatter & Macleod outage
57534	02 Mar, 14:43	0h 03m	Sucden	Server usage/performance statistics after move of all STAR services to Interstar07-10
57535	02 Mar, 16:16	0h 06m	Novadata	RE: Resolved: NovaData expiring VPN certs
57536	02 Mar, 16:41	0h 01m	OpenCorporates	CRITICAL: Networking: SSH on vm-host31.opencorporates.internal
57541	03 Mar, 01:13	0h 05m	AskBio	Hosts down
57543	03 Mar, 09:25	0h 00m	Quickline	WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk
57544	03 Mar, 15:02	0h 03m	Sucden	Visibility of Ticket Queue
57545	03 Mar, 17:29	0h 08m	Sucden	Rebuild interstar05/06
57546	03 Mar, 20:53	0	BD Group	CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
57549	04 Mar, 16:30	12d 1h 30m	None	Credentials
57551	04 Mar, 17:20	0h 09m	Sucden	Market Volatility causing re-requests and packet drops.
57553	05 Mar, 10:25	0h 01m	OGT	docker on mickey
57554	05 Mar, 11:44	0h 01m	Geograph	CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk
57555	05 Mar, 11:57	0h 01m	Cirencester College	Suspending Active Monitoring - March 30th
57558	06 Mar, 10:36	0h 02m	Tangram	Confirmation of Global Admin Access Requirement
57560	06 Mar, 15:16	0h 04m	None	High Quality GPU/AI Server Chassis & Server Cabinet Parts for Data Center

git hash: master (e3ab9751)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	32.498 msec
System CPU time	4.082 msec
Total CPU time	36.580 msec
Elapsed time	49.030 msec
Context switches	19 voluntary, 24 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-06&start=2026-03-02
REMOTE_ADDR	10.42.13.18
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-03-06'
'start'	'2026-03-02'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7882, rt_number=57440, queue=Requests, subject=Zimbra question, ticket_status=resolved, client=DLS Plastics, priority=24, created=2026-02-20 17:48:01, last_txn_id=0>, <Ticket(id=7936, rt_number=57491, queue=Triage, subject=tiger-computing Payment Remittance Notice (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=B7A707497B564FD-79783, ticket_status=rejected, client=None, priority=0, created=2026-03-02 04:48:17, last_txn_id=0>, <Ticket(id=7941, rt_number=57528, queue=Incidents, subject=interstar10 - ssh, ticket_status=resolved, client=Sucden, priority=62, created=2026-03-02 10:49:47, last_txn_id=0>, <Ticket(id=7944, rt_number=57531, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts, ticket_status=closed, client=Gravytrain, priority=61, created=2026-03-02 11:46:54, last_txn_id=0>, <Ticket(id=7945, rt_number=57532, queue=Requests, subject=Skye, Talisker, DarkMatter & Macleod outage, ticket_status=closed, client=AskBio, priority=61, created=2026-03-02 12:34:32, last_txn_id=0>, <Ticket(id=7947, rt_number=57534, queue=Incidents, subject=Server usage/performance statistics after move of all STAR services to Interstar07-10, ticket_status=closed, client=Sucden, priority=42, created=2026-03-02 14:43:57, last_txn_id=0>, <Ticket(id=7948, rt_number=57535, queue=Requests, subject=RE: Resolved: NovaData expiring VPN certs, ticket_status=closed, client=Novadata, priority=41, created=2026-03-02 16:16:03, last_txn_id=2462854>, <Ticket(id=7949, rt_number=57536, queue=Incidents, subject=CRITICAL: Networking: SSH on vm-host31.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=81, created=2026-03-02 16:41:59, last_txn_id=0>, <Ticket(id=7954, rt_number=57541, queue=Incidents, subject=Hosts down, ticket_status=closed, client=AskBio, priority=50, created=2026-03-03 01:13:48, last_txn_id=0>, <Ticket(id=7956, rt_number=57543, queue=Requests, subject=WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk, ticket_status=stalled, client=Quickline, priority=43, created=2026-03-03 09:25:16, last_txn_id=0>, <Ticket(id=7957, rt_number=57544, queue=Incidents, subject=Visibility of Ticket Queue, ticket_status=closed, client=Sucden, priority=1, created=2026-03-03 15:02:20, last_txn_id=0>, <Ticket(id=7958, rt_number=57545, queue=Requests, subject=Rebuild interstar05/06, ticket_status=resolved, client=Sucden, priority=3, created=2026-03-03 17:29:42, last_txn_id=0>, <Ticket(id=7959, rt_number=57546, queue=Incidents, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=1, created=2026-03-03 20:53:28, last_txn_id=0>, <Ticket(id=7962, rt_number=57549, queue=Triage, subject=Credentials, ticket_status=new, client=None, priority=0, created=2026-03-04 16:30:14, last_txn_id=0>, <Ticket(id=7964, rt_number=57551, queue=Problems, subject=Market Volatility causing re-requests and packet drops., ticket_status=stalled, client=Sucden, priority=63, created=2026-03-04 17:20:20, last_txn_id=0>, <Ticket(id=7966, rt_number=57553, queue=Incidents, subject=docker on mickey, ticket_status=closed, client=OGT, priority=41, created=2026-03-05 10:25:03, last_txn_id=0>, <Ticket(id=7967, rt_number=57554, queue=Incidents, subject=CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk, ticket_status=closed, client=Geograph, priority=41, created=2026-03-05 11:44:21, last_txn_id=0>, <Ticket(id=7968, rt_number=57555, queue=Requests, subject=Suspending Active Monitoring - March 30th, ticket_status=closed, client=Cirencester College, priority=41, created=2026-03-05 11:57:00, last_txn_id=0>, <Ticket(id=7971, rt_number=57558, queue=Requests, subject=Confirmation of Global Admin Access Requirement, ticket_status=stalled, client=Tangram, priority=43, created=2026-03-06 10:36:53, last_txn_id=0>, <Ticket(id=7973, rt_number=57560, queue=Triage, subject=High Quality GPU/AI Server Chassis & Server Cabinet Parts for Data Center, ticket_status=rejected, client=None, priority=0, created=2026-03-06 15:16:14, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 3, 6), 'start': datetime.date(2026, 3, 2), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-03-06&start=2026-03-02' [GET]>

Triage response

02 Mar - 06 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-21 22:08:21.581408	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581464	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581475	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581483	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581490	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581496	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581503	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581512	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581519	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581525	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581531	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581537	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581552	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581561	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581567	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581573	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581581	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581589	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581595	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581602	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581608	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581614	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581622	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581628	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581634	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581640	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581646	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581651	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581657	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581663	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581669	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581675	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581681	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581687	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581693	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581699	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581706	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581711	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581717	xxx	./services/model.py:838
DEBUG	2026-03-21 22:08:21.581726	xxx	./services/model.py:838