Triage response

02 Mar - 06 Mar

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	189d 8h 36m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57440	20 Feb, 17:48	0h 18m	DLS Plastics	Zimbra question
57491	02 Mar, 04:48	0	None	tiger-computing Payment Remittance Notice (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=B7A707497B564FD-79783
57528	02 Mar, 10:49	0h 09m	Sucden	interstar10 - ssh
57531	02 Mar, 11:46	0h 01m	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts
57532	02 Mar, 12:34	0h 06m	AskBio	Skye, Talisker, DarkMatter & Macleod outage
57534	02 Mar, 14:43	0h 03m	Sucden	Server usage/performance statistics after move of all STAR services to Interstar07-10
57535	02 Mar, 16:16	0h 06m	Novadata	RE: Resolved: NovaData expiring VPN certs
57536	02 Mar, 16:41	0h 01m	OpenCorporates	CRITICAL: Networking: SSH on vm-host31.opencorporates.internal
57541	03 Mar, 01:13	0h 05m	AskBio	Hosts down
57543	03 Mar, 09:25	0h 00m	Quickline	WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk
57544	03 Mar, 15:02	0h 03m	Sucden	Visibility of Ticket Queue
57545	03 Mar, 17:29	0h 08m	Sucden	Rebuild interstar05/06
57546	03 Mar, 20:53	0	BD Group	CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
57549	04 Mar, 16:30	85d 0h 06m	None	Credentials
57551	04 Mar, 17:20	0h 09m	Sucden	Market Volatility causing re-requests and packet drops.
57553	05 Mar, 10:25	0h 01m	OGT	docker on mickey
57554	05 Mar, 11:44	0h 01m	Geograph	CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk
57555	05 Mar, 11:57	0h 01m	Cirencester College	Suspending Active Monitoring - March 30th
57558	06 Mar, 10:36	0h 02m	Tangram	Confirmation of Global Admin Access Requirement
57560	06 Mar, 15:16	0h 04m	None	High Quality GPU/AI Server Chassis & Server Cabinet Parts for Data Center

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	23.668 msec
System CPU time	0.315 msec
Total CPU time	23.983 msec
Elapsed time	40.930 msec
Context switches	16 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-03-06&start=2026-03-02
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-03-06'
'start'	'2026-03-02'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7882, rt_number=57440, queue=Requests, subject=Zimbra question, ticket_status=closed, client=DLS Plastics, priority=24, created=2026-02-20 17:48:01, last_txn_id=0>, <Ticket(id=7936, rt_number=57491, queue=Triage, subject=tiger-computing Payment Remittance Notice (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=B7A707497B564FD-79783, ticket_status=rejected, client=None, priority=0, created=2026-03-02 04:48:17, last_txn_id=0>, <Ticket(id=7941, rt_number=57528, queue=Incidents, subject=interstar10 - ssh, ticket_status=closed, client=Sucden, priority=62, created=2026-03-02 10:49:47, last_txn_id=0>, <Ticket(id=7944, rt_number=57531, queue=Incidents, subject=web.prod.bf2.bedfordinsurance.co.uk Multiple HTTP/HTTPS timeouts, ticket_status=closed, client=Gravytrain, priority=61, created=2026-03-02 11:46:54, last_txn_id=0>, <Ticket(id=7945, rt_number=57532, queue=Requests, subject=Skye, Talisker, DarkMatter & Macleod outage, ticket_status=closed, client=AskBio, priority=61, created=2026-03-02 12:34:32, last_txn_id=0>, <Ticket(id=7947, rt_number=57534, queue=Incidents, subject=Server usage/performance statistics after move of all STAR services to Interstar07-10, ticket_status=closed, client=Sucden, priority=42, created=2026-03-02 14:43:57, last_txn_id=0>, <Ticket(id=7948, rt_number=57535, queue=Requests, subject=RE: Resolved: NovaData expiring VPN certs, ticket_status=closed, client=Novadata, priority=41, created=2026-03-02 16:16:03, last_txn_id=2462854>, <Ticket(id=7949, rt_number=57536, queue=Incidents, subject=CRITICAL: Networking: SSH on vm-host31.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=81, created=2026-03-02 16:41:59, last_txn_id=0>, <Ticket(id=7954, rt_number=57541, queue=Incidents, subject=Hosts down, ticket_status=closed, client=AskBio, priority=50, created=2026-03-03 01:13:48, last_txn_id=0>, <Ticket(id=7956, rt_number=57543, queue=Requests, subject=WARNING: HTTP: Zabbix HTTPS Cert on aql-svr-zabbix-app.quickline.co.uk, ticket_status=closed, client=Quickline, priority=44, created=2026-03-03 09:25:16, last_txn_id=0>, <Ticket(id=7957, rt_number=57544, queue=Incidents, subject=Visibility of Ticket Queue, ticket_status=closed, client=Sucden, priority=1, created=2026-03-03 15:02:20, last_txn_id=0>, <Ticket(id=7958, rt_number=57545, queue=Requests, subject=Rebuild interstar05/06, ticket_status=closed, client=Sucden, priority=3, created=2026-03-03 17:29:42, last_txn_id=0>, <Ticket(id=7959, rt_number=57546, queue=Incidents, subject=CRITICAL: HTTP: www.1stformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=1, created=2026-03-03 20:53:28, last_txn_id=0>, <Ticket(id=7962, rt_number=57549, queue=Triage, subject=Credentials, ticket_status=new, client=None, priority=0, created=2026-03-04 16:30:14, last_txn_id=0>, <Ticket(id=7964, rt_number=57551, queue=Problems, subject=Market Volatility causing re-requests and packet drops., ticket_status=closed, client=Sucden, priority=68, created=2026-03-04 17:20:20, last_txn_id=0>, <Ticket(id=7966, rt_number=57553, queue=Incidents, subject=docker on mickey, ticket_status=closed, client=OGT, priority=41, created=2026-03-05 10:25:03, last_txn_id=0>, <Ticket(id=7967, rt_number=57554, queue=Incidents, subject=CRITICAL: HTTP: Geograph staging HTTPS on staging.geograph.org.uk, ticket_status=closed, client=Geograph, priority=41, created=2026-03-05 11:44:21, last_txn_id=0>, <Ticket(id=7968, rt_number=57555, queue=Requests, subject=Suspending Active Monitoring - March 30th, ticket_status=closed, client=Cirencester College, priority=41, created=2026-03-05 11:57:00, last_txn_id=0>, <Ticket(id=7971, rt_number=57558, queue=Requests, subject=Confirmation of Global Admin Access Requirement, ticket_status=closed, client=Tangram, priority=45, created=2026-03-06 10:36:53, last_txn_id=0>, <Ticket(id=7973, rt_number=57560, queue=Triage, subject=High Quality GPU/AI Server Chassis & Server Cabinet Parts for Data Center, ticket_status=rejected, client=None, priority=0, created=2026-03-06 15:16:14, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 3, 6), 'start': datetime.date(2026, 3, 2), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-03-06&start=2026-03-02' [GET]>

Triage response

02 Mar - 06 Mar

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 16:36:14.880379	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880441	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880451	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880458	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880464	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880469	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880474	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880479	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880484	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880490	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880495	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880500	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880504	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880509	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880514	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880519	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880524	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880531	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880536	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880541	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880546	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880551	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880556	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880561	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880566	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880571	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880576	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880581	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880586	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880591	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880596	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880600	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880605	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880609	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880614	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880619	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880623	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880628	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880633	xxx	./services/model.py:838
DEBUG	2026-07-07 16:36:14.880638	xxx	./services/model.py:838