Triage response

23 Feb - 27 Feb

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	117d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56447	18 Nov, 10:19	0h 02m	Troika	Troika Support
57352	11 Feb, 11:20	0h 32m	ATA Group	Configure mail relaying for cron script
57438	20 Feb, 11:39	0h 38m	BD Group	Amend eFiling apache logging config
57443	23 Feb, 08:02	0h 02m	Rotastat	gallus.rotastat.com backup issue
57444	23 Feb, 08:34	0h 02m	Internal	Error in backuppc config
57446	23 Feb, 10:09	0h 00m	DLS Plastics	WARNING: System Health: Kitchen Sink on dlskvm2.dlsmedical.internal
57447	23 Feb, 10:11	0h 06m	Sucden	Storage alert: /home on duffman.sucden.co.uk
57449	23 Feb, 13:03	0h 04m	OGT	Storage alert: /srv/home on rodney.internal.ogtip.com
57450	23 Feb, 14:50	0h 10m	AskBio	EDB Trip
57451	23 Feb, 14:56	0h 05m	Advensys	Arpino Warehouse Site Visit
57452	23 Feb, 21:54	0	OpenCorporates	san2 systemd service failure
57455	24 Feb, 07:53	0	AskBio	rtp-promptdv-01.askbio.com reboots
57456	24 Feb, 09:07	0h 07m	Tangram	K8s access
57457	24 Feb, 09:46	0h 22m	Geograph	Loki Slow and unreliable
57460	24 Feb, 10:37	0h 03m	JISC	WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net
57461	24 Feb, 15:51	0h 07m	Internal	Message - Halyna \| Entrepreneur Cirle \| 01600 483484
57467	25 Feb, 08:00	0h 00m	OGT	manuel.internal.ogtip.com restic scheduling
57468	25 Feb, 08:02	0h 03m	AskBio	edb-coll.askbio.com backup failure
57469	25 Feb, 08:25	0h 05m	None	Action Required: tiger-computing Bonus Verification
57474	25 Feb, 12:14	0h 02m	Koinex	DOWN: koinexserver.home
57475	25 Feb, 13:47	0h 06m	OGT	CRITICAL: Backups: Restic manuel-ngs on rodney1.internal.ogtip.com
57476	25 Feb, 14:02	0h 03m	ATA Group	Spike on data usage
57480	26 Feb, 08:04	0h 01m	Globecast	Systemd State on gcukscheddb01.globecastne.com
57481	26 Feb, 13:52	0h 00m	Rotastat	DOWN: gallus.rotastat.com
57482	26 Feb, 16:18	0h 02m	Globecast	DNS updates
57485	27 Feb, 16:38	0h 06m	None	tiger-computing Remittance Details (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=B7A707497B564FD-14757

git hash: master (e3ab9751)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	37.406 msec
System CPU time	0.000 msec
Total CPU time	37.406 msec
Elapsed time	50.997 msec
Context switches	18 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-27&start=2026-02-23
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-02-27'
'start'	'2026-02-23'

Variable	Value
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Halyna \| Entrepreneur Cirle \| 01600 483484, ticket_status=rejected, client=Internal, priority=0, created=2026-02-24 15:51:44, last_txn_id=0>, <Ticket(id=7912, rt_number=57467, queue=Problems, subject=manuel.internal.ogtip.com restic scheduling, ticket_status=closed, client=OGT, priority=42, created=2026-02-25 08:00:09, last_txn_id=0>, <Ticket(id=7913, rt_number=57468, queue=Incidents, subject=edb-coll.askbio.com backup failure, ticket_status=closed, client=AskBio, priority=71, created=2026-02-25 08:02:55, last_txn_id=0>, <Ticket(id=7914, rt_number=57469, queue=Triage, subject=Action Required: tiger-computing Bonus Verification, ticket_status=rejected, client=None, priority=0, created=2026-02-25 08:25:16, last_txn_id=0>, <Ticket(id=7919, rt_number=57474, queue=Incidents, subject=DOWN: koinexserver.home, ticket_status=closed, client=Koinex, priority=61, created=2026-02-25 12:14:59, last_txn_id=0>, <Ticket(id=7920, rt_number=57475, queue=Incidents, subject=CRITICAL: Backups: Restic manuel-ngs on rodney1.internal.ogtip.com, ticket_status=closed, client=OGT, priority=51, created=2026-02-25 13:47:30, last_txn_id=0>, <Ticket(id=7921, rt_number=57476, queue=Requests, subject=Spike on data usage, ticket_status=closed, client=ATA Group, priority=62, created=2026-02-25 14:02:42, last_txn_id=0>, <Ticket(id=7925, rt_number=57480, queue=Incidents, subject=Systemd State on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2026-02-26 08:04:09, last_txn_id=0>, <Ticket(id=7926, rt_number=57481, queue=Incidents, subject=DOWN: gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=61, created=2026-02-26 13:52:43, last_txn_id=0>, <Ticket(id=7927, rt_number=57482, queue=Requests, subject=DNS updates, ticket_status=closed, client=Globecast, priority=42, created=2026-02-26 16:18:37, last_txn_id=0>, <Ticket(id=7930, rt_number=57485, queue=Triage, subject=tiger-computing Remittance Details (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=B7A707497B564FD-14757, ticket_status=rejected, client=None, priority=0, created=2026-02-27 16:38:41, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 2, 27), 'start': datetime.date(2026, 2, 23), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-02-27&start=2026-02-23' [GET]>

Triage response

23 Feb - 27 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-21 23:37:33.709584	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709673	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709686	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709694	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709701	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709707	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709714	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709720	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709725	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709732	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709738	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709745	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709753	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709759	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709765	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709771	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709777	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709783	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709788	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709794	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709800	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709806	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709812	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709818	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709824	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709830	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709837	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709857	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709866	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709872	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709877	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709883	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709896	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709903	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709909	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709915	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709920	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709926	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709933	xxx	./services/model.py:838
DEBUG	2026-03-21 23:37:33.709938	xxx	./services/model.py:838