Triage response

23 Feb - 27 Feb

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	189d 9h 50m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56447	18 Nov, 10:19	0h 02m	Troika	Troika Support
57352	11 Feb, 11:20	0h 32m	ATA Group	Configure mail relaying for cron script
57438	20 Feb, 11:39	0h 38m	BD Group	Amend eFiling apache logging config
57443	23 Feb, 08:02	0h 02m	Rotastat	gallus.rotastat.com backup issue
57444	23 Feb, 08:34	0h 02m	Internal	Error in backuppc config
57446	23 Feb, 10:09	0h 00m	DLS Plastics	WARNING: System Health: Kitchen Sink on dlskvm2.dlsmedical.internal
57447	23 Feb, 10:11	0h 06m	Sucden	Storage alert: /home on duffman.sucden.co.uk
57449	23 Feb, 13:03	0h 04m	OGT	Storage alert: /srv/home on rodney.internal.ogtip.com
57450	23 Feb, 14:50	0h 10m	AskBio	EDB Trip
57451	23 Feb, 14:56	0h 05m	Advensys	Arpino Warehouse Site Visit
57452	23 Feb, 21:54	0	OpenCorporates	san2 systemd service failure
57455	24 Feb, 07:53	0	AskBio	rtp-promptdv-01.askbio.com reboots
57456	24 Feb, 09:07	0h 07m	Tangram	K8s access
57457	24 Feb, 09:46	0h 22m	Geograph	Loki Slow and unreliable
57460	24 Feb, 10:37	0h 03m	JISC	WARNING: Cluster: ClusterCheck on ath-lin-prx-l01.int.openathens.net
57461	24 Feb, 15:51	0h 07m	Internal	Message - Halyna \| Entrepreneur Cirle \| 01600 483484
57467	25 Feb, 08:00	0h 00m	OGT	manuel.internal.ogtip.com restic scheduling
57468	25 Feb, 08:02	0h 03m	AskBio	edb-coll.askbio.com backup failure
57469	25 Feb, 08:25	0h 05m	None	Action Required: tiger-computing Bonus Verification
57474	25 Feb, 12:14	0h 02m	Koinex	DOWN: koinexserver.home
57475	25 Feb, 13:47	0h 06m	OGT	CRITICAL: Backups: Restic manuel-ngs on rodney1.internal.ogtip.com
57476	25 Feb, 14:02	0h 03m	ATA Group	Spike on data usage
57480	26 Feb, 08:04	0h 01m	Globecast	Systemd State on gcukscheddb01.globecastne.com
57481	26 Feb, 13:52	0h 00m	Rotastat	DOWN: gallus.rotastat.com
57482	26 Feb, 16:18	0h 02m	Globecast	DNS updates
57485	27 Feb, 16:38	0h 06m	None	tiger-computing Remittance Details (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=B7A707497B564FD-14757

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	48.053 msec
System CPU time	3.699 msec
Total CPU time	51.752 msec
Elapsed time	86.292 msec
Context switches	11 voluntary, 151 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-27&start=2026-02-23
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-02-27'
'start'	'2026-02-23'

Variable	Value
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Halyna \| Entrepreneur Cirle \| 01600 483484, ticket_status=rejected, client=Internal, priority=0, created=2026-02-24 15:51:44, last_txn_id=0>, <Ticket(id=7912, rt_number=57467, queue=Problems, subject=manuel.internal.ogtip.com restic scheduling, ticket_status=closed, client=OGT, priority=42, created=2026-02-25 08:00:09, last_txn_id=0>, <Ticket(id=7913, rt_number=57468, queue=Incidents, subject=edb-coll.askbio.com backup failure, ticket_status=closed, client=AskBio, priority=71, created=2026-02-25 08:02:55, last_txn_id=0>, <Ticket(id=7914, rt_number=57469, queue=Triage, subject=Action Required: tiger-computing Bonus Verification, ticket_status=rejected, client=None, priority=0, created=2026-02-25 08:25:16, last_txn_id=0>, <Ticket(id=7919, rt_number=57474, queue=Incidents, subject=DOWN: koinexserver.home, ticket_status=closed, client=Koinex, priority=61, created=2026-02-25 12:14:59, last_txn_id=0>, <Ticket(id=7920, rt_number=57475, queue=Incidents, subject=CRITICAL: Backups: Restic manuel-ngs on rodney1.internal.ogtip.com, ticket_status=closed, client=OGT, priority=51, created=2026-02-25 13:47:30, last_txn_id=0>, <Ticket(id=7921, rt_number=57476, queue=Requests, subject=Spike on data usage, ticket_status=closed, client=ATA Group, priority=62, created=2026-02-25 14:02:42, last_txn_id=0>, <Ticket(id=7925, rt_number=57480, queue=Incidents, subject=Systemd State on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=41, created=2026-02-26 08:04:09, last_txn_id=0>, <Ticket(id=7926, rt_number=57481, queue=Incidents, subject=DOWN: gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=61, created=2026-02-26 13:52:43, last_txn_id=0>, <Ticket(id=7927, rt_number=57482, queue=Requests, subject=DNS updates, ticket_status=closed, client=Globecast, priority=42, created=2026-02-26 16:18:37, last_txn_id=0>, <Ticket(id=7930, rt_number=57485, queue=Triage, subject=tiger-computing Remittance Details (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=B7A707497B564FD-14757, ticket_status=rejected, client=None, priority=0, created=2026-02-27 16:38:41, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 2, 27), 'start': datetime.date(2026, 2, 23), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-02-27&start=2026-02-23' [GET]>

Triage response

23 Feb - 27 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 17:50:02.511310	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511743	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511765	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511775	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511783	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511791	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511798	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511804	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511811	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511817	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511824	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511830	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511836	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511846	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511856	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511865	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511875	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511884	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511894	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511904	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511914	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511924	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511950	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511963	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511973	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511983	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.511992	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.512000	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.512009	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.512017	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.512026	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.512035	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.512044	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.512054	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.512064	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.512092	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.512104	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.512113	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.512122	xxx	./services/model.py:838
DEBUG	2026-07-07 17:50:02.512130	xxx	./services/model.py:838