Triage response

16 Feb - 20 Feb

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	117d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56410	13 Nov, 17:12	0h 06m	Sucden	interstar07-10
56752	11 Dec, 11:36	0h 03m	OpenCorporates	OC - Quote to remove all hardware from Sysgroup
57377	16 Feb, 08:35	0h 01m	Lantech	ipa-m3.private.ipa.ie root storage volume usage
57378	16 Feb, 11:18	0h 01m	AskBio	talisker.synpromics.com volume usage /home
57380	16 Feb, 12:34	0h 00m	Rotastat	Service failed: munin-node.service on gallus.rotastat.com
57381	16 Feb, 15:36	0h 00m	Internal	[FIRING: 1 for tcl/avon] PrometheusJobMissing
57382	16 Feb, 16:05	0h 01m	Cirencester College	cirencester connectivity
57385	17 Feb, 00:05	0	Crystal Units	Logrotate failure \| crylonlis2024.crystal.local
57386	17 Feb, 08:03	0h 21m	JISC	OpenAthens server patching
57387	17 Feb, 09:12	0h 05m	AskBio	talisker.synpromics.com volume usage /tmp
57388	17 Feb, 10:17	0h 01m	Sucden	patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk
57390	17 Feb, 11:06	0h 01m	Tangram	AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
57424	18 Feb, 09:44	0h 06m	Cirencester College	Planned maintenance: 19/02/2026 @ 02:00h
57426	18 Feb, 10:25	0h 02m	OGT	sybil.internal.ogtip.com volume usage /Data
57428	18 Feb, 11:50	0h 01m	OpenCorporates	Request for S3 file cleanup and CSV upload (AWS Production)
57431	18 Feb, 14:51	0h 04m	JISC	Supporting Jisc’s sustainability goals – We value your input
57436	20 Feb, 07:57	0h 10m	Globecast	CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com
57437	20 Feb, 10:55	0h 02m	TCV	TCV - backup query
57439	20 Feb, 17:03	0h 01m	Tangram	DOWN: dgx2.internal.etherapeutics.co.uk
57440	20 Feb, 17:48	0h 12m	DLS Plastics	Zimbra question

git hash: master (e3ab9751)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	67.041 msec
System CPU time	3.656 msec
Total CPU time	70.697 msec
Elapsed time	88.374 msec
Context switches	12 voluntary, 14 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-20&start=2026-02-16
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-02-20'
'start'	'2026-02-16'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=6974, rt_number=56410, queue=Requests, subject=interstar07-10, ticket_status=closed, client=Sucden, priority=8, created=2025-11-13 17:12:06, last_txn_id=0>, <Ticket(id=7287, rt_number=56752, queue=Requests, subject=OC - Quote to remove all hardware from Sysgroup, ticket_status=closed, client=OpenCorporates, priority=7, created=2025-12-11 11:36:46, last_txn_id=0>, <Ticket(id=7819, rt_number=57377, queue=Problems, subject=ipa-m3.private.ipa.ie root storage volume usage, ticket_status=closed, client=Lantech, priority=22, created=2026-02-16 08:35:29, last_txn_id=0>, <Ticket(id=7820, rt_number=57378, queue=Incidents, subject=talisker.synpromics.com volume usage /home, ticket_status=closed, client=AskBio, priority=71, created=2026-02-16 11:18:53, last_txn_id=0>, <Ticket(id=7822, rt_number=57380, queue=Incidents, subject=Service failed: munin-node.service on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=41, created=2026-02-16 12:34:14, last_txn_id=0>, <Ticket(id=7823, rt_number=57381, queue=Incidents, subject=[FIRING: 1 for tcl/avon] PrometheusJobMissing, ticket_status=closed, client=Internal, priority=51, created=2026-02-16 15:36:29, last_txn_id=0>, <Ticket(id=7824, rt_number=57382, queue=Incidents, subject=cirencester connectivity, ticket_status=closed, client=Cirencester College, priority=61, created=2026-02-16 16:05:41, last_txn_id=0>, <Ticket(id=7827, rt_number=57385, queue=Problems, subject=Logrotate failure \| crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=63, created=2026-02-17 00:05:35, last_txn_id=0>, <Ticket(id=7828, rt_number=57386, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2026-02-17 08:03:19, last_txn_id=0>, <Ticket(id=7829, rt_number=57387, queue=Problems, subject=talisker.synpromics.com volume usage /tmp, ticket_status=closed, client=AskBio, priority=62, created=2026-02-17 09:12:49, last_txn_id=0>, <Ticket(id=7830, rt_number=57388, queue=Incidents, subject=patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk , ticket_status=closed, client=Sucden, priority=42, created=2026-02-17 10:17:34, last_txn_id=0>, <Ticket(id=7832, rt_number=57390, queue=Incidents, subject=AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=51, created=2026-02-17 11:06:03, last_txn_id=0>, <Ticket(id=7866, rt_number=57424, queue=Requests, subject=Planned maintenance: 19/02/2026 @ 02:00h, ticket_status=closed, client=Cirencester College, priority=41, created=2026-02-18 09:44:33, last_txn_id=0>, <Ticket(id=7868, rt_number=57426, queue=Problems, subject=sybil.internal.ogtip.com volume usage /Data, ticket_status=closed, client=OGT, priority=41, created=2026-02-18 10:25:41, last_txn_id=0>, <Ticket(id=7870, rt_number=57428, queue=Requests, subject=Request for S3 file cleanup and CSV upload (AWS Production), ticket_status=closed, client=OpenCorporates, priority=41, created=2026-02-18 11:50:30, last_txn_id=0>, <Ticket(id=7873, rt_number=57431, queue=Admin, subject=Supporting Jisc’s sustainability goals – We value your input, ticket_status=resolved, client=JISC, priority=0, created=2026-02-18 14:51:46, last_txn_id=0>, <Ticket(id=7878, rt_number=57436, queue=Incidents, subject=CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=51, created=2026-02-20 07:57:37, last_txn_id=0>, <Ticket(id=7879, rt_number=57437, queue=Sales, subject=TCV - backup query, ticket_status=resolved, client=TCV, priority=41, created=2026-02-20 10:55:51, last_txn_id=0>, <Ticket(id=7881, rt_number=57439, queue=Problems, subject=DOWN: dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=3, created=2026-02-20 17:03:39, last_txn_id=0>, <Ticket(id=7882, rt_number=57440, queue=Requests, subject=Zimbra question, ticket_status=resolved, client=DLS Plastics, priority=24, created=2026-02-20 17:48:01, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 2, 20), 'start': datetime.date(2026, 2, 16), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-02-20&start=2026-02-16' [GET]>

Triage response

16 Feb - 20 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-22 01:16:02.992063	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992117	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992127	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992134	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992140	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992145	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992151	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992157	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992162	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992167	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992172	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992178	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992183	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992189	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992195	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992200	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992206	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992211	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992216	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992221	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992227	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992233	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992239	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992244	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992249	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992254	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992260	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992265	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992270	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992275	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992280	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992285	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992290	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992295	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992300	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992305	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992311	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992316	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992321	xxx	./services/model.py:838
DEBUG	2026-03-22 01:16:02.992326	xxx	./services/model.py:838