Triage response

16 Feb - 20 Feb

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	190d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56410	13 Nov, 17:12	0h 06m	Sucden	interstar07-10
56752	11 Dec, 11:36	0h 03m	OpenCorporates	OC - Quote to remove all hardware from Sysgroup
57377	16 Feb, 08:35	0h 01m	Lantech	ipa-m3.private.ipa.ie root storage volume usage
57378	16 Feb, 11:18	0h 01m	AskBio	talisker.synpromics.com volume usage /home
57380	16 Feb, 12:34	0h 00m	Rotastat	Service failed: munin-node.service on gallus.rotastat.com
57381	16 Feb, 15:36	0h 00m	Internal	[FIRING: 1 for tcl/avon] PrometheusJobMissing
57382	16 Feb, 16:05	0h 01m	Cirencester College	cirencester connectivity
57385	17 Feb, 00:05	0	Crystal Units	Logrotate failure \| crylonlis2024.crystal.local
57386	17 Feb, 08:03	0h 21m	JISC	OpenAthens server patching
57387	17 Feb, 09:12	0h 05m	AskBio	talisker.synpromics.com volume usage /tmp
57388	17 Feb, 10:17	0h 01m	Sucden	patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk
57390	17 Feb, 11:06	0h 01m	Tangram	AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
57424	18 Feb, 09:44	0h 06m	Cirencester College	Planned maintenance: 19/02/2026 @ 02:00h
57426	18 Feb, 10:25	0h 02m	OGT	sybil.internal.ogtip.com volume usage /Data
57428	18 Feb, 11:50	0h 01m	OpenCorporates	Request for S3 file cleanup and CSV upload (AWS Production)
57431	18 Feb, 14:51	0h 04m	JISC	Supporting Jisc’s sustainability goals – We value your input
57436	20 Feb, 07:57	0h 10m	Globecast	CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com
57437	20 Feb, 10:55	0h 02m	TCV	TCV - backup query
57439	20 Feb, 17:03	0h 01m	Tangram	DOWN: dgx2.internal.etherapeutics.co.uk
57440	20 Feb, 17:48	0h 12m	DLS Plastics	Zimbra question

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	21.322 msec
System CPU time	0.405 msec
Total CPU time	21.727 msec
Elapsed time	38.568 msec
Context switches	12 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-20&start=2026-02-16
REMOTE_ADDR	10.42.140.166
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-02-20'
'start'	'2026-02-16'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=6974, rt_number=56410, queue=Requests, subject=interstar07-10, ticket_status=closed, client=Sucden, priority=8, created=2025-11-13 17:12:06, last_txn_id=0>, <Ticket(id=7287, rt_number=56752, queue=Requests, subject=OC - Quote to remove all hardware from Sysgroup, ticket_status=closed, client=OpenCorporates, priority=7, created=2025-12-11 11:36:46, last_txn_id=0>, <Ticket(id=7819, rt_number=57377, queue=Problems, subject=ipa-m3.private.ipa.ie root storage volume usage, ticket_status=closed, client=Lantech, priority=22, created=2026-02-16 08:35:29, last_txn_id=0>, <Ticket(id=7820, rt_number=57378, queue=Incidents, subject=talisker.synpromics.com volume usage /home, ticket_status=closed, client=AskBio, priority=71, created=2026-02-16 11:18:53, last_txn_id=0>, <Ticket(id=7822, rt_number=57380, queue=Incidents, subject=Service failed: munin-node.service on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=41, created=2026-02-16 12:34:14, last_txn_id=0>, <Ticket(id=7823, rt_number=57381, queue=Incidents, subject=[FIRING: 1 for tcl/avon] PrometheusJobMissing, ticket_status=closed, client=Internal, priority=51, created=2026-02-16 15:36:29, last_txn_id=0>, <Ticket(id=7824, rt_number=57382, queue=Incidents, subject=cirencester connectivity, ticket_status=closed, client=Cirencester College, priority=61, created=2026-02-16 16:05:41, last_txn_id=0>, <Ticket(id=7827, rt_number=57385, queue=Problems, subject=Logrotate failure \| crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=63, created=2026-02-17 00:05:35, last_txn_id=0>, <Ticket(id=7828, rt_number=57386, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2026-02-17 08:03:19, last_txn_id=0>, <Ticket(id=7829, rt_number=57387, queue=Problems, subject=talisker.synpromics.com volume usage /tmp, ticket_status=closed, client=AskBio, priority=62, created=2026-02-17 09:12:49, last_txn_id=0>, <Ticket(id=7830, rt_number=57388, queue=Incidents, subject=patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk , ticket_status=closed, client=Sucden, priority=42, created=2026-02-17 10:17:34, last_txn_id=0>, <Ticket(id=7832, rt_number=57390, queue=Incidents, subject=AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=51, created=2026-02-17 11:06:03, last_txn_id=0>, <Ticket(id=7866, rt_number=57424, queue=Requests, subject=Planned maintenance: 19/02/2026 @ 02:00h, ticket_status=closed, client=Cirencester College, priority=41, created=2026-02-18 09:44:33, last_txn_id=0>, <Ticket(id=7868, rt_number=57426, queue=Problems, subject=sybil.internal.ogtip.com volume usage /Data, ticket_status=closed, client=OGT, priority=41, created=2026-02-18 10:25:41, last_txn_id=0>, <Ticket(id=7870, rt_number=57428, queue=Requests, subject=Request for S3 file cleanup and CSV upload (AWS Production), ticket_status=closed, client=OpenCorporates, priority=41, created=2026-02-18 11:50:30, last_txn_id=0>, <Ticket(id=7873, rt_number=57431, queue=Admin, subject=Supporting Jisc’s sustainability goals – We value your input, ticket_status=resolved, client=JISC, priority=0, created=2026-02-18 14:51:46, last_txn_id=0>, <Ticket(id=7878, rt_number=57436, queue=Incidents, subject=CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com, ticket_status=closed, client=Globecast, priority=51, created=2026-02-20 07:57:37, last_txn_id=0>, <Ticket(id=7879, rt_number=57437, queue=Sales, subject=TCV - backup query, ticket_status=resolved, client=TCV, priority=41, created=2026-02-20 10:55:51, last_txn_id=0>, <Ticket(id=7881, rt_number=57439, queue=Problems, subject=DOWN: dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=3, created=2026-02-20 17:03:39, last_txn_id=0>, <Ticket(id=7882, rt_number=57440, queue=Requests, subject=Zimbra question, ticket_status=closed, client=DLS Plastics, priority=24, created=2026-02-20 17:48:01, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 2, 20), 'start': datetime.date(2026, 2, 16), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-02-20&start=2026-02-16' [GET]>

Triage response

16 Feb - 20 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 18:53:41.004508	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004554	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004566	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004573	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004578	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004584	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004589	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004594	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004600	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004605	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004610	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004616	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004622	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004627	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004632	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004637	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004643	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004648	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004653	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004659	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004664	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004669	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004674	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004679	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004684	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004690	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004695	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004700	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004706	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004711	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004723	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004730	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004735	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004740	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004745	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004750	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004755	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004760	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004765	xxx	./services/model.py:838
DEBUG	2026-07-07 18:53:41.004770	xxx	./services/model.py:838