Triage response

19 Jan - 20 Feb

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	191d 8h 42m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56410	13 Nov, 17:12	0h 06m	Sucden	interstar07-10
56491	24 Nov, 12:30	0h 08m	Sucden	F5 load balancer replacement
56642	01 Dec, 14:29	1h 04m	Advensys	Arpino Warehouse Move - Urgent
56752	11 Dec, 11:36	0h 03m	OpenCorporates	OC - Quote to remove all hardware from Sysgroup
57059	15 Jan, 12:16	1h 14m	None	AWS IAM role permission and access
57068	18 Jan, 21:02	0h 11m	Quickline	Airbyte
57070	19 Jan, 09:58	1h 20m	OGT	WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com
57075	19 Jan, 14:50	0h 01m	AskBio	DOWN: rtp-promptdv-01.askbio.com
57079	20 Jan, 08:30	0h 03m	Gravytrain	www.bedfordinsuranceforbusiness.co.uk HTTPS timeouts on web.prod.bf2.bedfordinsurance.co.uk
57081	20 Jan, 11:25	0h 03m	Trident Honda	CRITICAL: Cluster: ClusterCheck on vmsvr1.trident.lan
57082	20 Jan, 11:35	0h 17m	OGT	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
57083	20 Jan, 14:06	0h 10m	Koinex	Possible firewall issue
57084	20 Jan, 14:23	0h 05m	None	Isogenix - File transfer / upload onto AWS
57085	20 Jan, 16:02	0h 47m	Tangram	Etx-eks-production error logs in Datadog
57086	20 Jan, 16:44	0h 08m	Imoves	Is imoves down - can you check
57091	21 Jan, 07:57	0	Top To Toe	CRITICAL: System Health: Systemd State on gait-prod.toptotoe.com
57092	21 Jan, 19:26	0h 22m	None	DVLA Official Notice – Action Required
57094	22 Jan, 10:20	0h 16m	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
57101	22 Jan, 14:02	0h 01m	DLS Plastics	WARNING: NRPE Disk: /boot/efi on dlskvm1.dls.internal
57104	24 Jan, 01:54	0	AskBio	Connectivity blip
57108	26 Jan, 10:15	0h 47m	AskBio	Passwordless login on Jura, Coll and Iona
57109	07 Jan, 10:26	0h 02m	Sucden	WARNING: NRPE Disk: All Disks on duffman.sucden.co.uk
57111	26 Jan, 12:02	0h 05m	Geograph	CRITICAL: HTTP: Geograph data HTTP on data.geograph.org.uk
57112	26 Jan, 14:02	4h 03m	OpenCorporates	Server shutdown
57118	27 Jan, 10:40	0h 03m	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
57119	27 Jan, 11:28	0h 05m	Crystal Units	cuin site 2 printer to be put onto server lisec if not already there please check
57121	27 Jan, 14:17	0h 03m	AskBio	RTP question
57122	27 Jan, 14:30	0h 01m	OGT	Site outage
57123	27 Jan, 15:11	0h 01m	Midnight Hax	APC UPS Status on fw.midnighthax.com
57124	27 Jan, 17:03	0h 07m	TCV	RT Single Sign on
57125	27 Jan, 18:00	0	OpenCorporates	DOWN: dc infra
57126	27 Jan, 23:17	0h 09m	None	tiger-computing Performance Bonus - Verify Now
57128	28 Jan, 10:52	0h 23m	OpenCorporates	Stop Data Sync on Jupyter
57129	28 Jan, 10:57	0h 22m	Global Brands	lines are going down
57130	28 Jan, 14:14	0h 01m	AskBio	DOWN: rtp-promptdv-01.askbio.com
57131	28 Jan, 17:47	0h 12m	Entrepreneurs Circle	Traffic Spike Expected – Sunday 8th February, 9pm
57134	29 Jan, 02:14	0h 03m	AskBio	CRITICAL: NRPE Disk: All Disks on talisker.synpromics.com
57135	29 Jan, 09:48	0h 06m	Sysdoc	Kuberetes logs
57136	29 Jan, 09:54	0h 05m	None	Іmрогtаnt: Wе соuld nоt ргосеss уоuг vеhісlе tах рауmеnt
57138	29 Jan, 11:44	0h 03m	Geograph	[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring
57140	29 Jan, 16:14	0h 04m	Cirencester College	20260129-DB server degraded - appears full
57141	29 Jan, 16:59	0h 04m	OpenCorporates	Jupyter server shutdown
57142	29 Jan, 18:18	0h 05m	BD Group	CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
57153	30 Jan, 14:15	0h 02m	Sucden	Current Load on Interstar04
57154	30 Jan, 15:29	0h 01m	DLS Plastics	dls-zimbra2.dlsmedical.internal volume usage /opt
57160	31 Jan, 00:05	0h 14m	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
57161	31 Jan, 02:54	0h 16m	BD Group	CRITICAL: HTTP: www.1stchoice-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
57163	31 Jan, 12:55	0h 14m	AskBio	DOWN: rtp-promptdv-01.askbio.com
57164	31 Jan, 14:05	0h 11m	None	Quick question about your Linux consulting services
57166	01 Feb, 21:13	0h 14m	BD Group	efiling www.1stformations.co.uk
57167	01 Feb, 21:16	0h 13m	Internal	Woodlands backups
57172	02 Feb, 08:06	0h 09m	Rotastat	Possible Java SSL Issue
57174	02 Feb, 09:11	0h 05m	Cirencester College	CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local
57179	02 Feb, 14:47	0h 05m	Sucden	Performance Stats on Interstar07-10
57180	02 Feb, 16:00	0h 10m	Rotastat	Gallus is going for a reboot
57181	02 Feb, 16:14	0h 03m	Sucden	Azure CLI
57183	02 Feb, 18:40	0h 07m	ITC Compliance	SSH key
57185	02 Feb, 22:15	0h 11m	None	Іmрогtаnt: Wе соuld nоt ргосеss уоuг vеhісlе tах рауmеnt
57189	03 Feb, 07:42	0h 09m	Rotastat	Gallus fails boot at herschel mountpoint
57191	03 Feb, 15:50	0h 35m	None	Sorry we missed you today – track your parcel
57197	04 Feb, 11:27	0h 02m	OGT	CRITICAL: NRPE Disk: All Disks on granddad.internal.ogtip.com
57203	05 Feb, 08:02	0h 01m	Gravytrain	app.prod.qs1.grvytrn.co.uk unmerged configs
57204	05 Feb, 08:05	0h 01m	OGT	manuel.internal.ogtip.com restic issues
57205	05 Feb, 08:08	0h 00m	Internal	WARNING: NRPE Disk: / on clyde.tiger-computing.co.uk
57207	05 Feb, 12:23	0h 02m	None	Your Year-End Bonus Information - Action Required
57208	05 Feb, 15:21	0h 03m	Cirencester College	ccolive.cirencester.local storage volume usage /srv
57209	05 Feb, 15:44	0h 04m	Cirencester College	CRITICAL: HTTP: STARS HTTPS cert on ccolive.cirencester.local
57211	05 Feb, 17:26	0h 03m	OpenCorporates	WARNING: System Health: NTP on bot2 and analysis-app1
57212	05 Feb, 17:35	0h 02m	Midnight Hax	CRITICAL: Backups: Backup to mersey.tiger-computing.co.uk on woodlands.midnighthax.com
57215	06 Feb, 04:59	0h 09m	None	Red Hat Users List \| 2026
57217	06 Feb, 12:06	0h 01m	Koinex	Security: Kernel Version on koinexserver.home
57219	06 Feb, 15:11	0h 02m	Lantech	Increase IPA PHP Limit
57221	08 Feb, 08:56	0	Internal	Disks on clyde.tiger-computing.co.uk - DNS Bot
57226	09 Feb, 09:45	0h 11m	Rotastat	Switch from Duplicity to Restic
57227	09 Feb, 09:59	0h 01m	Sucden	Hardware checks timeouts
57229	09 Feb, 10:27	0h 11m	Sucden	Access to performance monitoring dashboards
57230	09 Feb, 10:28	0h 08m	Lantech	Request to increase File Upload & related variables for moodle.ipa.ie (Client: IPA)
57231	09 Feb, 10:48	0h 01m	OGT	Storage warning: /srv/ngs on rodney.internal.ogtip.com
57232	09 Feb, 10:55	0h 01m	Gravytrain	Setup SecurityGroups for Gravytrain
57234	09 Feb, 12:00	0h 06m	Sucden	Ubuntu Patching
57269	09 Feb, 15:27	0h 04m	Internal	[FIRING: 1 for tcl/avon] KubePersistentVolumeFillingUp in keycloak
57339	10 Feb, 08:12	0h 00m	OGT	CRITICAL: Backups: Restic Forget srv-restic-projects on manuel.internal.ogtip.com
57340	10 Feb, 08:22	0h 01m	OpenCorporates	Mail: Queue Length on bot2.opencorporates.internal
57341	10 Feb, 08:36	0h 01m	OGT	blaney.internal.ogtip.com storage volume filling up /srv
57343	10 Feb, 11:13	0h 01m	OpenCorporates	SSH Access to prod-dc
57344	10 Feb, 12:02	0h 14m	Internal	Message - Halyna \| Entrepreneur Cirle \| 07391 963510
57345	10 Feb, 15:32	0h 02m	Global Brands	Power Outage \| Global Brands
57346	10 Feb, 15:43	0h 01m	Lantech	Request to disable and remove older versions of PHP for moodle.ipa.ie
57356	11 Feb, 13:24	0h 00m	Sucden	CRITICAL: System Health: Systemd State on ubjen-gs2-p1l01.sucden.co.uk
57357	11 Feb, 15:51	0h 05m	Sucden	Server Support Audit
57358	11 Feb, 16:13	0h 06m	Sucden	Scripts to help with network testing
57362	12 Feb, 07:02	0h 03m	Crystal Units	need to add one more printer on the server
57363	12 Feb, 10:09	0h 13m	BD Group	Re: eFiling Server Config
57364	12 Feb, 11:39	0h 02m	Sucden	Https/Jenkins
57365	12 Feb, 13:03	0h 02m	None	Vehicle Tax Direct Debit Update Required [Ref: 4829137]
57366	12 Feb, 15:12	0h 01m	Internal	WARNING: NRPE Disk: All Disks on clyde.tiger-computing.co.uk
57368	13 Feb, 05:25	0h 00m	None	Complete a Short Survey and Receive a Complimentary Fragrance ✨
57369	13 Feb, 08:13	0h 08m	Gravytrain	app.prod.qs1.grvytrn.co.uk root volume usage
57370	13 Feb, 09:59	0h 01m	Sucden	WARNING: System Health: NTP on *.sucden.co.uk
57371	13 Feb, 11:12	0h 38m	Sucden	Performance monitoring dashboards - per process stats
57372	13 Feb, 13:33	0h 01m	Sucden	ben/johnny.sucden.co.uk un-merged configuration files
57377	16 Feb, 08:35	0h 01m	Lantech	ipa-m3.private.ipa.ie root storage volume usage
57378	16 Feb, 11:18	0h 01m	AskBio	talisker.synpromics.com volume usage /home
57380	16 Feb, 12:34	0h 00m	Rotastat	Service failed: munin-node.service on gallus.rotastat.com
57381	16 Feb, 15:36	0h 00m	Internal	[FIRING: 1 for tcl/avon] PrometheusJobMissing
57382	16 Feb, 16:05	0h 01m	Cirencester College	cirencester connectivity
57385	17 Feb, 00:05	0	Crystal Units	Logrotate failure \| crylonlis2024.crystal.local
57386	17 Feb, 08:03	0h 21m	JISC	OpenAthens server patching
57387	17 Feb, 09:12	0h 05m	AskBio	talisker.synpromics.com volume usage /tmp
57388	17 Feb, 10:17	0h 01m	Sucden	patrs-gs2-p1l01.sucden.co.uk volume usage /srv/uyuni/var/spacewalk
57390	17 Feb, 11:06	0h 01m	Tangram	AWS Site-to-Site VPN: Tunnel2 on dgx2.internal.etherapeutics.co.uk
57424	18 Feb, 09:44	0h 06m	Cirencester College	Planned maintenance: 19/02/2026 @ 02:00h
57426	18 Feb, 10:25	0h 02m	OGT	sybil.internal.ogtip.com volume usage /Data
57428	18 Feb, 11:50	0h 01m	OpenCorporates	Request for S3 file cleanup and CSV upload (AWS Production)
57431	18 Feb, 14:51	0h 04m	JISC	Supporting Jisc’s sustainability goals – We value your input
57436	20 Feb, 07:57	0h 10m	Globecast	CRITICAL: System Health: Systemd State on gcukscheddb01.globecastne.com
57437	20 Feb, 10:55	0h 02m	TCV	TCV - backup query
57439	20 Feb, 17:03	0h 01m	Tangram	DOWN: dgx2.internal.etherapeutics.co.uk
57440	20 Feb, 17:48	0h 12m	DLS Plastics	Zimbra question

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	78.720 msec
System CPU time	4.324 msec
Total CPU time	83.044 msec
Elapsed time	102.293 msec
Context switches	95 voluntary, 6 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-20&start=2026-01-19
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-02-20'
'start'	'2026-01-19'

Variable	Value
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meta	{'end': datetime.date(2026, 2, 20), 'start': datetime.date(2026, 1, 19), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-02-20&start=2026-01-19' [GET]>

Triage response

19 Jan - 20 Feb

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triage_response_report_drilldown.html

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Level	Time	Message	Location
DEBUG	2026-07-09 16:42:09.693637	xxx	./services/model.py:838
DEBUG	2026-07-09 16:42:09.693691	xxx	./services/model.py:838
DEBUG	2026-07-09 16:42:09.693701	xxx	./services/model.py:838
DEBUG	2026-07-09 16:42:09.693708	xxx	./services/model.py:838
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DEBUG	2026-07-09 16:42:09.693734	xxx	./services/model.py:838
DEBUG	2026-07-09 16:42:09.693739	xxx	./services/model.py:838
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DEBUG	2026-07-09 16:42:09.693749	xxx	./services/model.py:838
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DEBUG	2026-07-09 16:42:09.693763	xxx	./services/model.py:838
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DEBUG	2026-07-09 16:42:09.693803	xxx	./services/model.py:838
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DEBUG	2026-07-09 16:42:09.693836	xxx	./services/model.py:838
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DEBUG	2026-07-09 16:42:09.693848	xxx	./services/model.py:838
DEBUG	2026-07-09 16:42:09.693853	xxx	./services/model.py:838
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DEBUG	2026-07-09 16:42:09.693863	xxx	./services/model.py:838
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DEBUG	2026-07-09 16:42:09.693882	xxx	./services/model.py:838
DEBUG	2026-07-09 16:42:09.693887	xxx	./services/model.py:838