Triage response

09 Feb - 13 Feb

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	117d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56491	24 Nov, 12:30	0h 08m	Sucden	F5 load balancer replacement
57226	09 Feb, 09:45	0h 11m	Rotastat	Switch from Duplicity to Restic
57227	09 Feb, 09:59	0h 01m	Sucden	Hardware checks timeouts
57229	09 Feb, 10:27	0h 11m	Sucden	Access to performance monitoring dashboards
57230	09 Feb, 10:28	0h 08m	Lantech	Request to increase File Upload & related variables for moodle.ipa.ie (Client: IPA)
57231	09 Feb, 10:48	0h 01m	OGT	Storage warning: /srv/ngs on rodney.internal.ogtip.com
57232	09 Feb, 10:55	0h 01m	Gravytrain	Setup SecurityGroups for Gravytrain
57234	09 Feb, 12:00	0h 06m	Sucden	Ubuntu Patching
57269	09 Feb, 15:27	0h 04m	Internal	[FIRING: 1 for tcl/avon] KubePersistentVolumeFillingUp in keycloak
57339	10 Feb, 08:12	0h 00m	OGT	CRITICAL: Backups: Restic Forget srv-restic-projects on manuel.internal.ogtip.com
57340	10 Feb, 08:22	0h 01m	OpenCorporates	Mail: Queue Length on bot2.opencorporates.internal
57341	10 Feb, 08:36	0h 01m	OGT	blaney.internal.ogtip.com storage volume filling up /srv
57343	10 Feb, 11:13	0h 01m	OpenCorporates	SSH Access to prod-dc
57344	10 Feb, 12:02	0h 14m	Internal	Message - Halyna \| Entrepreneur Cirle \| 07391 963510
57345	10 Feb, 15:32	0h 02m	Global Brands	Power Outage \| Global Brands
57346	10 Feb, 15:43	0h 01m	Lantech	Request to disable and remove older versions of PHP for moodle.ipa.ie
57356	11 Feb, 13:24	0h 00m	Sucden	CRITICAL: System Health: Systemd State on ubjen-gs2-p1l01.sucden.co.uk
57357	11 Feb, 15:51	0h 05m	Sucden	Server Support Audit
57358	11 Feb, 16:13	0h 06m	Sucden	Scripts to help with network testing
57362	12 Feb, 07:02	0h 03m	Crystal Units	need to add one more printer on the server
57363	12 Feb, 10:09	0h 13m	BD Group	Re: eFiling Server Config
57364	12 Feb, 11:39	0h 02m	Sucden	Https/Jenkins
57365	12 Feb, 13:03	0h 02m	None	Vehicle Tax Direct Debit Update Required [Ref: 4829137]
57366	12 Feb, 15:12	0h 01m	Internal	WARNING: NRPE Disk: All Disks on clyde.tiger-computing.co.uk
57368	13 Feb, 05:25	0h 00m	None	Complete a Short Survey and Receive a Complimentary Fragrance ✨
57369	13 Feb, 08:13	0h 08m	Gravytrain	app.prod.qs1.grvytrn.co.uk root volume usage
57370	13 Feb, 09:59	0h 01m	Sucden	WARNING: System Health: NTP on *.sucden.co.uk
57371	13 Feb, 11:12	0h 38m	Sucden	Performance monitoring dashboards - per process stats
57372	13 Feb, 13:33	0h 01m	Sucden	ben/johnny.sucden.co.uk un-merged configuration files

git hash: master (e3ab9751)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	36.554 msec
System CPU time	3.794 msec
Total CPU time	40.348 msec
Elapsed time	53.410 msec
Context switches	14 voluntary, 6 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-13&start=2026-02-09
REMOTE_ADDR	10.42.13.18
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-02-13'
'start'	'2026-02-09'

Variable	Value
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Halyna \| Entrepreneur Cirle \| 07391 963510, ticket_status=closed, client=Internal, priority=0, created=2026-02-10 12:02:22, last_txn_id=0>, <Ticket(id=7787, rt_number=57345, queue=Incidents, subject=Power Outage \| Global Brands, ticket_status=closed, client=Global Brands, priority=51, created=2026-02-10 15:32:18, last_txn_id=0>, <Ticket(id=7788, rt_number=57346, queue=Requests, subject=Request to disable and remove older versions of PHP for moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=22, created=2026-02-10 15:43:21, last_txn_id=0>, <Ticket(id=7798, rt_number=57356, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ubjen-gs2-p1l01.sucden.co.uk, ticket_status=closed, client=Sucden, priority=72, created=2026-02-11 13:24:46, last_txn_id=0>, <Ticket(id=7799, rt_number=57357, queue=Admin, subject=Server Support Audit, ticket_status=resolved, client=Sucden, priority=0, created=2026-02-11 15:51:42, last_txn_id=0>, <Ticket(id=7800, rt_number=57358, queue=Requests, subject=Scripts to help with network testing, ticket_status=closed, client=Sucden, priority=64, created=2026-02-11 16:13:30, last_txn_id=0>, <Ticket(id=7804, rt_number=57362, queue=Requests, subject=need to add one more printer on the server, ticket_status=closed, client=Crystal Units, priority=61, created=2026-02-12 07:02:17, last_txn_id=0>, <Ticket(id=7805, rt_number=57363, queue=Requests, subject=Re: eFiling Server Config, ticket_status=closed, client=BD Group, priority=3, created=2026-02-12 10:09:38, last_txn_id=0>, <Ticket(id=7806, rt_number=57364, queue=Requests, subject=Https/Jenkins, ticket_status=closed, client=Sucden, priority=2, created=2026-02-12 11:39:49, last_txn_id=0>, <Ticket(id=7807, rt_number=57365, queue=Triage, subject=Vehicle Tax Direct Debit Update Required [Ref: 4829137], ticket_status=rejected, client=None, priority=0, created=2026-02-12 13:03:52, last_txn_id=0>, <Ticket(id=7808, rt_number=57366, queue=Problems, subject=WARNING: NRPE Disk: All Disks on clyde.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=41, created=2026-02-12 15:12:22, last_txn_id=2456169>, <Ticket(id=7810, rt_number=57368, queue=Triage, subject=Complete a Short Survey and Receive a Complimentary Fragrance ✨, ticket_status=rejected, client=None, priority=0, created=2026-02-13 05:25:54, last_txn_id=0>, <Ticket(id=7811, rt_number=57369, queue=Problems, subject=app.prod.qs1.grvytrn.co.uk root volume usage, ticket_status=closed, client=Gravytrain, priority=41, created=2026-02-13 08:13:18, last_txn_id=0>, <Ticket(id=7812, rt_number=57370, queue=Incidents, subject=WARNING: System Health: NTP on *.sucden.co.uk, ticket_status=closed, client=Sucden, priority=71, created=2026-02-13 09:59:09, last_txn_id=0>, <Ticket(id=7813, rt_number=57371, queue=Requests, subject=Performance monitoring dashboards - per process stats, ticket_status=closed, client=Sucden, priority=63, created=2026-02-13 11:12:20, last_txn_id=0>, <Ticket(id=7814, rt_number=57372, queue=Incidents, subject=ben/johnny.sucden.co.uk un-merged configuration files, ticket_status=closed, client=Sucden, priority=41, created=2026-02-13 13:33:44, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 2, 13), 'start': datetime.date(2026, 2, 9), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-02-13&start=2026-02-09' [GET]>

Triage response

09 Feb - 13 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-22 02:42:59.869850	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.869911	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.869925	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.869934	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.869941	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.869948	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.869955	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.869961	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.869970	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.869980	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.869989	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.869997	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870004	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870010	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870017	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870023	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870028	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870035	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870040	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870046	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870052	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870058	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870063	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870069	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870075	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870081	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870086	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870092	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870097	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870103	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870109	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870115	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870120	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870126	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870132	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870139	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870146	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870152	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870157	xxx	./services/model.py:838
DEBUG	2026-03-22 02:42:59.870162	xxx	./services/model.py:838