Triage response

12 Jan - 13 Feb

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	74d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56639	01 Dec, 11:19	0h 08m	ATA Group	Contract for 2026
56642	01 Dec, 14:29	1h 04m	Advensys	Arpino Warehouse Move - Urgent
56908	05 Jan, 11:44	0h 06m	AskBio	Replace Duplicity with Restic
56960	09 Jan, 15:01	0h 09m	OGT	Spare disks for Rodney
56967	12 Jan, 09:33	0h 07m	Internal	Server backups not allocated to a client
56974	12 Jan, 14:46	0h 00m	Koinex	CRITICAL: Networking: ping4 on koinexserver.home
56979	13 Jan, 08:36	0h 00m	Trident Honda	WARNING: System Health: Kitchen Sink on smbfs1.trident.lan
56980	13 Jan, 16:27	0h 06m	JISC	OpenAthens server patching
56982	14 Jan, 10:46	0h 07m	Lantech	IPA
57016	14 Jan, 21:03	0	Internal	CRITICAL: Special: IcingaDB State on towy1.tiger-computing.co.uk
57051	15 Jan, 06:00	0	AskBio	CRITICAL: System Health: Systemd State on rtp-promptdv-01.askbio.com
57054	15 Jan, 08:51	0h 06m	Rotastat	gallus.rotastat.com duply backups failure
57055	15 Jan, 09:39	0h 11m	Crystal Units	new printer to be installed on lisec server please
57059	15 Jan, 12:16	0h 03m	None	AWS IAM role permission and access
57060	14 Jan, 11:18	0h 00m	Cirencester College	CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk
57061	15 Jan, 15:26	0h 16m	OGT	WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com
57062	15 Jan, 16:03	0h 03m	ATA Group	Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project
57064	16 Jan, 00:07	0	Crystal Units	Logrotate failure on crylonlis2024.crystal.local
57066	16 Jan, 21:13	0	None	Reminder vehicle tax record needs updating - Action Required
57067	17 Jan, 10:39	0	Sucden	ptp4l service failing on interstar01,02
57068	18 Jan, 21:02	0h 11m	Quickline	Airbyte
57070	19 Jan, 09:58	1h 20m	OGT	WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com
57075	19 Jan, 14:50	0h 01m	AskBio	DOWN: rtp-promptdv-01.askbio.com
57079	Yesterday, 08:30	0h 03m	Gravytrain	www.bedfordinsuranceforbusiness.co.uk HTTPS timeouts on web.prod.bf2.bedfordinsurance.co.uk
57081	Yesterday, 11:25	0h 03m	Trident Honda	CRITICAL: Cluster: ClusterCheck on vmsvr1.trident.lan
57082	Yesterday, 11:35	0h 17m	OGT	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
57083	Yesterday, 14:06	0h 10m	Koinex	Possible firewall issue
57084	Yesterday, 14:23	0h 05m	Internal	Isogenix - File transfer / upload onto AWS
57085	Yesterday, 16:02	0h 47m	Tangram	Etx-eks-production error logs in Datadog
57086	Yesterday, 16:44	0h 08m	Imoves	Is imoves down - can you check

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	23.155 msec
System CPU time	0.000 msec
Total CPU time	23.155 msec
Elapsed time	32.596 msec
Context switches	15 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-02-13&start=2026-01-12
REMOTE_ADDR	10.42.13.14
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2026-02-13'
'start'	'2026-01-12'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7171, rt_number=56639, queue=Requests, subject=Contract for 2026, ticket_status=open, client=ATA Group, priority=6, created=2025-12-01 11:19:13, last_txn_id=0>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=open, client=Advensys, priority=46, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7413, rt_number=56908, queue=Requests, subject=Replace Duplicity with Restic, ticket_status=open, client=AskBio, priority=63, created=2026-01-05 11:44:04, last_txn_id=0>, <Ticket(id=7465, rt_number=56960, queue=Requests, subject=Spare disks for Rodney, ticket_status=open, client=OGT, priority=2, created=2026-01-09 15:01:10, last_txn_id=0>, <Ticket(id=7472, rt_number=56967, queue=Incidents, subject=Server backups not allocated to a client, ticket_status=closed, client=Internal, priority=41, created=2026-01-12 09:33:12, last_txn_id=0>, <Ticket(id=7479, rt_number=56974, queue=Incidents, subject=CRITICAL: Networking: ping4 on koinexserver.home, ticket_status=open, client=Koinex, priority=52, created=2026-01-12 14:46:06, last_txn_id=0>, <Ticket(id=7484, rt_number=56979, queue=Requests, subject=WARNING: System Health: Kitchen Sink on smbfs1.trident.lan, ticket_status=resolved, client=Trident Honda, priority=41, created=2026-01-13 08:36:15, last_txn_id=0>, <Ticket(id=7485, rt_number=56980, queue=Requests, subject=OpenAthens server patching, ticket_status=open, client=JISC, priority=62, created=2026-01-13 16:27:45, last_txn_id=0>, <Ticket(id=7487, rt_number=56982, queue=Requests, subject=IPA, ticket_status=open, client=Lantech, priority=22, created=2026-01-14 10:46:05, last_txn_id=0>, <Ticket(id=7521, rt_number=57016, queue=Incidents, subject=CRITICAL: Special: IcingaDB State on towy1.tiger-computing.co.uk, ticket_status=resolved, client=Internal, priority=71, created=2026-01-14 21:03:53, last_txn_id=0>, <Ticket(id=7524, rt_number=57051, queue=Incidents, subject=CRITICAL: System Health: Systemd State on rtp-promptdv-01.askbio.com, ticket_status=resolved, client=AskBio, priority=61, created=2026-01-15 06:00:00, last_txn_id=0>, <Ticket(id=7527, rt_number=57054, queue=Incidents, subject=gallus.rotastat.com duply backups failure, ticket_status=resolved, client=Rotastat, priority=51, created=2026-01-15 08:51:49, last_txn_id=0>, <Ticket(id=7560, rt_number=57055, queue=Requests, subject=new printer to be installed on lisec server please, ticket_status=stalled, client=Crystal Units, priority=42, created=2026-01-15 09:39:15, last_txn_id=2442835>, <Ticket(id=7564, rt_number=57059, queue=Requests, subject=AWS IAM role permission and access, ticket_status=stalled, client=None, priority=2, created=2026-01-15 12:16:02, last_txn_id=0>, <Ticket(id=7597, rt_number=57060, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk, ticket_status=resolved, client=Cirencester College, priority=61, created=2026-01-14 11:18:10, last_txn_id=2443308>, <Ticket(id=7598, rt_number=57061, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-01-15 15:26:07, last_txn_id=0>, <Ticket(id=7599, rt_number=57062, queue=Requests, subject=Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project, ticket_status=resolved, client=ATA Group, priority=41, created=2026-01-15 16:03:01, last_txn_id=0>, <Ticket(id=7601, rt_number=57064, queue=Incidents, subject=Logrotate failure on crylonlis2024.crystal.local, ticket_status=resolved, client=Crystal Units, priority=61, created=2026-01-16 00:07:45, last_txn_id=0>, <Ticket(id=7603, rt_number=57066, queue=Triage, subject=Reminder vehicle tax record needs updating - Action Required, ticket_status=rejected, client=None, priority=0, created=2026-01-16 21:13:38, last_txn_id=0>, <Ticket(id=7604, rt_number=57067, queue=Incidents, subject=ptp4l service failing on interstar01,02, ticket_status=resolved, client=Sucden, priority=71, created=2026-01-17 10:39:12, last_txn_id=0>, <Ticket(id=7605, rt_number=57068, queue=Sales, subject=Airbyte, ticket_status=stalled, client=Quickline, priority=1, created=2026-01-18 21:02:31, last_txn_id=0>, <Ticket(id=7607, rt_number=57070, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com, ticket_status=open, client=OGT, priority=51, created=2026-01-19 09:58:34, last_txn_id=0>, <Ticket(id=7612, rt_number=57075, queue=Incidents, subject=DOWN: rtp-promptdv-01.askbio.com, ticket_status=resolved, client=AskBio, priority=81, created=2026-01-19 14:50:01, last_txn_id=0>, <Ticket(id=7616, rt_number=57079, queue=Incidents, subject=www.bedfordinsuranceforbusiness.co.uk HTTPS timeouts on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=open, client=Gravytrain, priority=51, created=2026-01-20 08:30:50, last_txn_id=0>, <Ticket(id=7618, rt_number=57081, queue=Triage, subject=CRITICAL: Cluster: ClusterCheck on vmsvr1.trident.lan, ticket_status=rejected, client=Trident Honda, priority=50, created=2026-01-20 11:25:16, last_txn_id=0>, <Ticket(id=7619, rt_number=57082, queue=Incidents, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=open, client=OGT, priority=31, created=2026-01-20 11:35:50, last_txn_id=0>, <Ticket(id=7620, rt_number=57083, queue=Requests, subject=Possible firewall issue, ticket_status=open, client=Koinex, priority=41, created=2026-01-20 14:06:13, last_txn_id=0>, <Ticket(id=7621, rt_number=57084, queue=Requests, subject=Isogenix - File transfer / upload onto AWS, ticket_status=stalled, client=Internal, priority=1, created=2026-01-20 14:23:59, last_txn_id=0>, <Ticket(id=7622, rt_number=57085, queue=Requests, subject=Etx-eks-production error logs in Datadog, ticket_status=new, client=Tangram, priority=1, created=2026-01-20 16:02:44, last_txn_id=0>, <Ticket(id=7623, rt_number=57086, queue=Incidents, subject=Is imoves down - can you check, ticket_status=open, client=Imoves, priority=11, created=2026-01-20 16:44:39, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 2, 13), 'start': datetime.date(2026, 1, 12), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-02-13&start=2026-01-12' [GET]>
session	<SecureCookieSession {}>

Triage response

12 Jan - 13 Feb

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-21 05:11:55.105991	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106046	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106056	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106063	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106069	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106075	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106081	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106086	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106091	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106097	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106102	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106107	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106112	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106118	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106123	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106128	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106133	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106138	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106143	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106148	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106153	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106158	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106163	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106168	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106173	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106179	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106184	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106189	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106194	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106199	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106204	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106210	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106215	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106220	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106226	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106231	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106236	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106241	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106248	xxx	./services/model.py:838
DEBUG	2026-01-21 05:11:55.106254	xxx	./services/model.py:838