Triage response

26 Jan - 30 Jan

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	190d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57059	15 Jan, 12:16	1h 14m	None	AWS IAM role permission and access
57108	26 Jan, 10:15	0h 47m	AskBio	Passwordless login on Jura, Coll and Iona
57109	07 Jan, 10:26	0h 02m	Sucden	WARNING: NRPE Disk: All Disks on duffman.sucden.co.uk
57111	26 Jan, 12:02	0h 05m	Geograph	CRITICAL: HTTP: Geograph data HTTP on data.geograph.org.uk
57112	26 Jan, 14:02	4h 03m	OpenCorporates	Server shutdown
57118	27 Jan, 10:40	0h 03m	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
57119	27 Jan, 11:28	0h 05m	Crystal Units	cuin site 2 printer to be put onto server lisec if not already there please check
57121	27 Jan, 14:17	0h 03m	AskBio	RTP question
57122	27 Jan, 14:30	0h 01m	OGT	Site outage
57123	27 Jan, 15:11	0h 01m	Midnight Hax	APC UPS Status on fw.midnighthax.com
57124	27 Jan, 17:03	0h 07m	TCV	RT Single Sign on
57125	27 Jan, 18:00	0	OpenCorporates	DOWN: dc infra
57126	27 Jan, 23:17	0h 09m	None	tiger-computing Performance Bonus - Verify Now
57128	28 Jan, 10:52	0h 23m	OpenCorporates	Stop Data Sync on Jupyter
57129	28 Jan, 10:57	0h 22m	Global Brands	lines are going down
57130	28 Jan, 14:14	0h 01m	AskBio	DOWN: rtp-promptdv-01.askbio.com
57131	28 Jan, 17:47	0h 12m	Entrepreneurs Circle	Traffic Spike Expected – Sunday 8th February, 9pm
57134	29 Jan, 02:14	0h 03m	AskBio	CRITICAL: NRPE Disk: All Disks on talisker.synpromics.com
57135	29 Jan, 09:48	0h 06m	Sysdoc	Kuberetes logs
57136	29 Jan, 09:54	0h 05m	None	Іmрогtаnt: Wе соuld nоt ргосеss уоuг vеhісlе tах рауmеnt
57138	29 Jan, 11:44	0h 03m	Geograph	[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring
57140	29 Jan, 16:14	0h 04m	Cirencester College	20260129-DB server degraded - appears full
57141	29 Jan, 16:59	0h 04m	OpenCorporates	Jupyter server shutdown
57142	29 Jan, 18:18	0h 05m	BD Group	CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
57153	30 Jan, 14:15	0h 02m	Sucden	Current Load on Interstar04
57154	30 Jan, 15:29	0h 01m	DLS Plastics	dls-zimbra2.dlsmedical.internal volume usage /opt

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	30.197 msec
System CPU time	0.072 msec
Total CPU time	30.269 msec
Elapsed time	48.000 msec
Context switches	18 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-30&start=2026-01-26
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-01-30'
'start'	'2026-01-26'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7564, rt_number=57059, queue=Requests, subject=AWS IAM role permission and access, ticket_status=closed, client=None, priority=4, created=2026-01-15 12:16:02, last_txn_id=0>, <Ticket(id=7646, rt_number=57108, queue=Requests, subject=Passwordless login on Jura, Coll and Iona , ticket_status=closed, client=AskBio, priority=3, created=2026-01-26 10:15:50, last_txn_id=0>, <Ticket(id=7647, rt_number=57109, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2026-01-07 10:26:22, last_txn_id=2446621>, <Ticket(id=7649, rt_number=57111, queue=Incidents, subject=CRITICAL: HTTP: Geograph data HTTP on data.geograph.org.uk, ticket_status=closed, client=Geograph, priority=21, created=2026-01-26 12:02:39, last_txn_id=0>, <Ticket(id=7650, rt_number=57112, queue=Requests, subject=Server shutdown, ticket_status=closed, client=OpenCorporates, priority=62, created=2026-01-26 14:02:36, last_txn_id=0>, <Ticket(id=7656, rt_number=57118, queue=Incidents, subject=WARNING: NRPE Disk: / on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2026-01-27 10:40:33, last_txn_id=0>, <Ticket(id=7657, rt_number=57119, queue=Requests, subject=cuin site 2 printer to be put onto server lisec if not already there please check, ticket_status=closed, client=Crystal Units, priority=61, created=2026-01-27 11:28:14, last_txn_id=0>, <Ticket(id=7659, rt_number=57121, queue=Requests, subject=RTP question, ticket_status=closed, client=AskBio, priority=4, created=2026-01-27 14:17:52, last_txn_id=0>, <Ticket(id=7660, rt_number=57122, queue=Requests, subject=Site outage, ticket_status=closed, client=OGT, priority=42, created=2026-01-27 14:30:58, last_txn_id=0>, <Ticket(id=7661, rt_number=57123, queue=Problems, subject=APC UPS Status on fw.midnighthax.com, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-01-27 15:11:02, last_txn_id=0>, <Ticket(id=7662, rt_number=57124, queue=Sales, subject=RT Single Sign on , ticket_status=resolved, client=TCV, priority=45, created=2026-01-27 17:03:35, last_txn_id=0>, <Ticket(id=7663, rt_number=57125, queue=Incidents, subject=DOWN: dc infra, ticket_status=closed, client=OpenCorporates, priority=91, created=2026-01-27 18:00:58, last_txn_id=0>, <Ticket(id=7664, rt_number=57126, queue=Triage, subject=tiger-computing Performance Bonus - 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appears full, ticket_status=closed, client=Cirencester College, priority=71, created=2026-01-29 16:14:35, last_txn_id=2448320>, <Ticket(id=7679, rt_number=57141, queue=Requests, subject=Jupyter server shutdown, ticket_status=closed, client=OpenCorporates, priority=1, created=2026-01-29 16:59:54, last_txn_id=0>, <Ticket(id=7680, rt_number=57142, queue=Problems, subject=CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=61, created=2026-01-29 18:18:40, last_txn_id=0>, <Ticket(id=7691, rt_number=57153, queue=Requests, subject=Current Load on Interstar04, ticket_status=closed, client=Sucden, priority=61, created=2026-01-30 14:15:56, last_txn_id=0>, <Ticket(id=7692, rt_number=57154, queue=Problems, subject=dls-zimbra2.dlsmedical.internal volume usage /opt, ticket_status=closed, client=DLS Plastics, priority=22, created=2026-01-30 15:29:56, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 1, 30), 'start': datetime.date(2026, 1, 26), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-01-30&start=2026-01-26' [GET]>

Triage response

26 Jan - 30 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 22:36:18.831723	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831772	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831784	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831793	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831800	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831806	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831812	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831819	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831824	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831831	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831836	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831842	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831848	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831854	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831859	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831865	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831871	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831877	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831887	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831895	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831904	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831914	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831920	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831925	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831931	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831937	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831944	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831951	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831957	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831963	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831968	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831974	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831980	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831986	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831991	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.831996	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.832002	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.832008	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.832013	xxx	./services/model.py:838
DEBUG	2026-07-07 22:36:18.832018	xxx	./services/model.py:838