Triage response

29 Jan

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	117d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
57134	29 Jan, 02:14	0h 03m	AskBio	CRITICAL: NRPE Disk: All Disks on talisker.synpromics.com
57135	29 Jan, 09:48	0h 06m	Sysdoc	Kuberetes logs
57136	29 Jan, 09:54	0h 05m	None	Іmрогtаnt: Wе соuld nоt ргосеss уоuг vеhісlе tах рауmеnt
57138	29 Jan, 11:44	0h 03m	Geograph	[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring
57140	29 Jan, 16:14	0h 04m	Cirencester College	20260129-DB server degraded - appears full
57141	29 Jan, 16:59	0h 04m	OpenCorporates	Jupyter server shutdown
57142	29 Jan, 18:18	0	BD Group	CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal

git hash: master (e3ab9751)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	26.037 msec
System CPU time	0.122 msec
Total CPU time	26.159 msec
Elapsed time	41.332 msec
Context switches	10 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-29&start=2026-01-29
REMOTE_ADDR	10.42.140.159
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-01-29'
'start'	'2026-01-29'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7672, rt_number=57134, queue=Problems, subject=CRITICAL: NRPE Disk: All Disks on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=61, created=2026-01-29 02:14:17, last_txn_id=0>, <Ticket(id=7673, rt_number=57135, queue=Requests, subject=Kuberetes logs, ticket_status=closed, client=Sysdoc, priority=43, created=2026-01-29 09:48:25, last_txn_id=0>, <Ticket(id=7674, rt_number=57136, queue=Admin, subject=Іmрогtаnt: Wе соuld nоt ргосеss уоuг vеhісlе tах рауmеnt, ticket_status=rejected, client=None, priority=0, created=2026-01-29 09:54:12, last_txn_id=0>, <Ticket(id=7676, rt_number=57138, queue=Incidents, subject=[FIRING: 1 for geograph/prod] NodeFilesystemSpaceFillingUp in tcl-monitoring, ticket_status=closed, client=Geograph, priority=41, created=2026-01-29 11:44:20, last_txn_id=0>, <Ticket(id=7678, rt_number=57140, queue=Incidents, subject=20260129-DB server degraded - appears full, ticket_status=closed, client=Cirencester College, priority=71, created=2026-01-29 16:14:35, last_txn_id=2448320>, <Ticket(id=7679, rt_number=57141, queue=Requests, subject=Jupyter server shutdown, ticket_status=closed, client=OpenCorporates, priority=1, created=2026-01-29 16:59:54, last_txn_id=0>, <Ticket(id=7680, rt_number=57142, queue=Problems, subject=CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=61, created=2026-01-29 18:18:40, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 1, 29), 'start': datetime.date(2026, 1, 29), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-01-29&start=2026-01-29' [GET]>

Triage response

29 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-22 05:49:54.497786	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497852	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497864	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497872	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497879	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497885	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497890	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497895	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497900	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497905	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497913	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497918	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497924	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497928	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497934	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497939	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497944	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497950	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497956	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497961	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497967	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497972	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497977	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497983	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497988	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.497995	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498001	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498006	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498011	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498016	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498022	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498027	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498032	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498037	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498042	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498047	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498052	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498057	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498063	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498068	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498074	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498080	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498084	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498090	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498100	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498105	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498110	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498115	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498120	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498126	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498131	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498136	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498142	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498149	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498156	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498161	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498168	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498173	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498178	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498183	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498188	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498194	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498199	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498203	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498208	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498213	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498218	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498223	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498228	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498235	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498242	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498247	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498252	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498257	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498262	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498268	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498273	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498279	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498284	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498289	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498294	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498299	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498304	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498309	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498314	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498320	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498325	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498330	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498336	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498341	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498346	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498351	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498356	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498362	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498367	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498374	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498379	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498384	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498389	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498394	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498400	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498406	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498411	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498417	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498422	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498427	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498433	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498438	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498443	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498448	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498454	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498459	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498464	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498469	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498474	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498479	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498486	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498491	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498497	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498501	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498509	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498514	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498519	xxx	./services/model.py:838
DEBUG	2026-03-22 05:49:54.498524	xxx	./services/model.py:838