Triage response

19 Jan - 23 Jan

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	190d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56642	01 Dec, 14:29	1h 04m	Advensys	Arpino Warehouse Move - Urgent
57068	18 Jan, 21:02	0h 11m	Quickline	Airbyte
57070	19 Jan, 09:58	1h 20m	OGT	WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com
57075	19 Jan, 14:50	0h 01m	AskBio	DOWN: rtp-promptdv-01.askbio.com
57079	20 Jan, 08:30	0h 03m	Gravytrain	www.bedfordinsuranceforbusiness.co.uk HTTPS timeouts on web.prod.bf2.bedfordinsurance.co.uk
57081	20 Jan, 11:25	0h 03m	Trident Honda	CRITICAL: Cluster: ClusterCheck on vmsvr1.trident.lan
57082	20 Jan, 11:35	0h 17m	OGT	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
57083	20 Jan, 14:06	0h 10m	Koinex	Possible firewall issue
57084	20 Jan, 14:23	0h 05m	None	Isogenix - File transfer / upload onto AWS
57085	20 Jan, 16:02	0h 47m	Tangram	Etx-eks-production error logs in Datadog
57086	20 Jan, 16:44	0h 08m	Imoves	Is imoves down - can you check
57091	21 Jan, 07:57	0	Top To Toe	CRITICAL: System Health: Systemd State on gait-prod.toptotoe.com
57092	21 Jan, 19:26	0h 22m	None	DVLA Official Notice – Action Required
57094	22 Jan, 10:20	0h 16m	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
57101	22 Jan, 14:02	0h 01m	DLS Plastics	WARNING: NRPE Disk: /boot/efi on dlskvm1.dls.internal

git hash: master (f521b466)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	20.273 msec
System CPU time	0.000 msec
Total CPU time	20.273 msec
Elapsed time	38.809 msec
Context switches	13 voluntary, 41 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-23&start=2026-01-19
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-01-23'
'start'	'2026-01-19'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=closed, client=Advensys, priority=48, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7605, rt_number=57068, queue=Sales, subject=Airbyte, ticket_status=resolved, client=Quickline, priority=1, created=2026-01-18 21:02:31, last_txn_id=0>, <Ticket(id=7607, rt_number=57070, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=52, created=2026-01-19 09:58:34, last_txn_id=0>, <Ticket(id=7612, rt_number=57075, queue=Incidents, subject=DOWN: rtp-promptdv-01.askbio.com, ticket_status=closed, client=AskBio, priority=81, created=2026-01-19 14:50:01, last_txn_id=0>, <Ticket(id=7616, rt_number=57079, queue=Requests, subject=www.bedfordinsuranceforbusiness.co.uk HTTPS timeouts on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=42, created=2026-01-20 08:30:50, last_txn_id=0>, <Ticket(id=7618, rt_number=57081, queue=Triage, subject=CRITICAL: Cluster: ClusterCheck on vmsvr1.trident.lan, ticket_status=rejected, client=Trident Honda, priority=50, created=2026-01-20 11:25:16, last_txn_id=0>, <Ticket(id=7619, rt_number=57082, queue=Incidents, subject=WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=32, created=2026-01-20 11:35:50, last_txn_id=0>, <Ticket(id=7620, rt_number=57083, queue=Requests, subject=Possible firewall issue, ticket_status=closed, client=Koinex, priority=44, created=2026-01-20 14:06:13, last_txn_id=0>, <Ticket(id=7621, rt_number=57084, queue=Requests, subject=Isogenix - File transfer / upload onto AWS, ticket_status=closed, client=None, priority=2, created=2026-01-20 14:23:59, last_txn_id=0>, <Ticket(id=7622, rt_number=57085, queue=Requests, subject=Etx-eks-production error logs in Datadog, ticket_status=closed, client=Tangram, priority=3, created=2026-01-20 16:02:44, last_txn_id=0>, <Ticket(id=7623, rt_number=57086, queue=Incidents, subject=Is imoves down - can you check, ticket_status=closed, client=Imoves, priority=12, created=2026-01-20 16:44:39, last_txn_id=0>, <Ticket(id=7629, rt_number=57091, queue=Incidents, subject=CRITICAL: System Health: Systemd State on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=71, created=2026-01-21 07:57:49, last_txn_id=0>, <Ticket(id=7630, rt_number=57092, queue=Triage, subject=DVLA Official Notice – Action Required, ticket_status=rejected, client=None, priority=0, created=2026-01-21 19:26:32, last_txn_id=0>, <Ticket(id=7632, rt_number=57094, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=1, created=2026-01-22 10:20:24, last_txn_id=0>, <Ticket(id=7639, rt_number=57101, queue=Incidents, subject=WARNING: NRPE Disk: /boot/efi on dlskvm1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=1, created=2026-01-22 14:02:41, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 1, 23), 'start': datetime.date(2026, 1, 19), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-01-23&start=2026-01-19' [GET]>

Triage response

19 Jan - 23 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-07 23:54:01.156042	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156086	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156096	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156103	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156109	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156116	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156121	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156126	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156131	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156137	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156142	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156147	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156152	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156158	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156163	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156171	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156176	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156182	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156187	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156192	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156197	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156202	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156207	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156213	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156218	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156223	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156228	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156234	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156239	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156245	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156250	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156255	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156260	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156265	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156270	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156275	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156280	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156285	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156290	xxx	./services/model.py:838
DEBUG	2026-07-07 23:54:01.156296	xxx	./services/model.py:838