Triage response

12 Jan - 16 Jan

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	117d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56639	01 Dec, 11:19	0h 08m	ATA Group	Contract for 2026
56908	05 Jan, 11:44	0h 06m	AskBio	Replace Duplicity with Restic
56960	09 Jan, 15:01	0h 09m	OGT	Spare disks for Rodney
56967	12 Jan, 09:33	0h 07m	Internal	Server backups not allocated to a client
56974	12 Jan, 14:46	0h 00m	Koinex	CRITICAL: Networking: ping4 on koinexserver.home
56979	13 Jan, 08:36	0h 00m	Trident Honda	WARNING: System Health: Kitchen Sink on smbfs1.trident.lan
56980	13 Jan, 16:27	0h 06m	JISC	OpenAthens server patching
56982	14 Jan, 10:46	0h 07m	Lantech	IPA
57016	14 Jan, 21:03	0	Internal	CRITICAL: Special: IcingaDB State on towy1.tiger-computing.co.uk
57051	15 Jan, 06:00	0	AskBio	CRITICAL: System Health: Systemd State on rtp-promptdv-01.askbio.com
57054	15 Jan, 08:51	0h 06m	Rotastat	gallus.rotastat.com duply backups failure
57055	15 Jan, 09:39	0h 11m	Crystal Units	new printer to be installed on lisec server please
57059	15 Jan, 12:16	0h 03m	None	AWS IAM role permission and access
57060	14 Jan, 11:18	0h 00m	Cirencester College	CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk
57061	15 Jan, 15:26	0h 16m	OGT	WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com
57062	15 Jan, 16:03	0h 03m	ATA Group	Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project
57064	16 Jan, 00:07	0	Crystal Units	Logrotate failure on crylonlis2024.crystal.local
57066	16 Jan, 21:13	0	None	Reminder vehicle tax record needs updating - Action Required

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	36.195 msec
System CPU time	0.029 msec
Total CPU time	36.224 msec
Elapsed time	55.036 msec
Context switches	11 voluntary, 26 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-16&start=2026-01-12
REMOTE_ADDR	10.42.13.18
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2026-01-16'
'start'	'2026-01-12'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7171, rt_number=56639, queue=Requests, subject=Contract for 2026, ticket_status=closed, client=ATA Group, priority=7, created=2025-12-01 11:19:13, last_txn_id=0>, <Ticket(id=7413, rt_number=56908, queue=Requests, subject=Replace Duplicity with Restic, ticket_status=closed, client=AskBio, priority=64, created=2026-01-05 11:44:04, last_txn_id=0>, <Ticket(id=7465, rt_number=56960, queue=Requests, subject=Spare disks for Rodney, ticket_status=closed, client=OGT, priority=3, created=2026-01-09 15:01:10, last_txn_id=0>, <Ticket(id=7472, rt_number=56967, queue=Incidents, subject=Server backups not allocated to a client, ticket_status=closed, client=Internal, priority=41, created=2026-01-12 09:33:12, last_txn_id=0>, <Ticket(id=7479, rt_number=56974, queue=Incidents, subject=CRITICAL: Networking: ping4 on koinexserver.home, ticket_status=closed, client=Koinex, priority=53, created=2026-01-12 14:46:06, last_txn_id=0>, <Ticket(id=7484, rt_number=56979, queue=Requests, subject=WARNING: System Health: Kitchen Sink on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2026-01-13 08:36:15, last_txn_id=0>, <Ticket(id=7485, rt_number=56980, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2026-01-13 16:27:45, last_txn_id=0>, <Ticket(id=7487, rt_number=56982, queue=Requests, subject=IPA, ticket_status=closed, client=Lantech, priority=24, created=2026-01-14 10:46:05, last_txn_id=2451233>, <Ticket(id=7521, rt_number=57016, queue=Incidents, subject=CRITICAL: Special: IcingaDB State on towy1.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=71, created=2026-01-14 21:03:53, last_txn_id=0>, <Ticket(id=7524, rt_number=57051, queue=Incidents, subject=CRITICAL: System Health: Systemd State on rtp-promptdv-01.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2026-01-15 06:00:00, last_txn_id=0>, <Ticket(id=7527, rt_number=57054, queue=Incidents, subject=gallus.rotastat.com duply backups failure, ticket_status=closed, client=Rotastat, priority=51, created=2026-01-15 08:51:49, last_txn_id=0>, <Ticket(id=7560, rt_number=57055, queue=Requests, subject=new printer to be installed on lisec server please, ticket_status=closed, client=Crystal Units, priority=42, created=2026-01-15 09:39:15, last_txn_id=2442835>, <Ticket(id=7564, rt_number=57059, queue=Requests, subject=AWS IAM role permission and access, ticket_status=closed, client=None, priority=4, created=2026-01-15 12:16:02, last_txn_id=0>, <Ticket(id=7597, rt_number=57060, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk, ticket_status=closed, client=Cirencester College, priority=61, created=2026-01-14 11:18:10, last_txn_id=2443308>, <Ticket(id=7598, rt_number=57061, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2026-01-15 15:26:07, last_txn_id=0>, <Ticket(id=7599, rt_number=57062, queue=Requests, subject=Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project, ticket_status=closed, client=ATA Group, priority=41, created=2026-01-15 16:03:01, last_txn_id=0>, <Ticket(id=7601, rt_number=57064, queue=Incidents, subject=Logrotate failure on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2026-01-16 00:07:45, last_txn_id=0>, <Ticket(id=7603, rt_number=57066, queue=Triage, subject=Reminder vehicle tax record needs updating - Action Required, ticket_status=rejected, client=None, priority=0, created=2026-01-16 21:13:38, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 1, 16), 'start': datetime.date(2026, 1, 12), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-01-16&start=2026-01-12' [GET]>

Triage response

12 Jan - 16 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-22 09:08:21.442329	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442380	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442390	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442397	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442403	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442409	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442416	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442421	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442427	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442434	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442440	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442445	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442452	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442458	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442462	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442467	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442477	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442483	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442830	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442847	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442853	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442859	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442864	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442923	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442930	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442939	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442987	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.442994	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.443000	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.443005	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.443010	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.443015	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.443021	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.443026	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.443031	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.443036	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.443041	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.443046	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.443050	xxx	./services/model.py:838
DEBUG	2026-03-22 09:08:21.443055	xxx	./services/model.py:838