Triage response

15 Dec - 16 Jan

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	74d 1h 52m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56229	21 Oct, 08:07	0h 04m	OGT	manuel.internal.ogtip.com predictive disk failure
56639	01 Dec, 11:19	0h 08m	ATA Group	Contract for 2026
56760	12 Dec, 13:38	0h 22m	AskBio	New server
56763	12 Dec, 20:20	0h 06m	None	Request for Direct Debit Information Confirmation
56765	14 Dec, 17:35	0h 06m	None	Application for Open Job Role
56770	15 Dec, 08:06	0h 02m	Reigate College	rc-mss.reigate.ac.uk disk filled up
56771	15 Dec, 08:34	0h 40m	OGT	rodney2.internal.ogtip.com predictive disk failure
56772	15 Dec, 08:36	0h 00m	Cirencester College	CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk
56773	15 Dec, 12:40	0h 18m	Sucden	SFL Old servers root access
56774	15 Dec, 12:42	0h 02m	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56775	15 Dec, 14:22	0h 06m	Lantech	Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025)
56783	16 Dec, 18:18	0	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
56786	17 Dec, 08:12	0h 02m	Trident Honda	smbfs1.trident.lan volume usage /srv
56787	17 Dec, 08:58	0h 12m	None	Ticket#520169/IPA/Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025) -- has been updated
56790	17 Dec, 14:59	0h 12m	Sucden	Linux estate patching - January 2026
56791	17 Dec, 18:00	0h 05m	Internal	Piesup broken
56794	18 Dec, 08:29	0h 01m	AskBio	talisker.synpromics.com duply backups taking long
56795	18 Dec, 08:33	0h 01m	OGT	manuel.internal.ogtip.com restic issues
56796	18 Dec, 08:37	0h 01m	Internal	wey.tiger-computing.co.uk SSL/TLS cert issue
56797	18 Dec, 17:21	0h 16m	AskBio	CRITICAL: HTTP: prompt-softdev.askbio.com HTTPS on edb-iona.askbio.com
56802	19 Dec, 12:02	0h 02m	OGT	WARNING: Storage: RAID on mickey.internal.ogtip.com
56803	19 Dec, 14:49	0h 20m	Sucden	STAR dteadmin user to be added to Interstar07-10
56806	22 Dec, 04:24	0	AskBio	Storage critical: /var/cache/duplicity on talisker.synpromics.com
56809	22 Dec, 12:17	0h 08m	OpenCorporates	CRITICAL: Load on zcluster2.opencorporates.internal
56812	23 Dec, 10:02	0h 01m	AskBio	CRITICAL: Disk: fstab mounts on macleod.synpromics.com
56813	23 Dec, 14:26	0h 02m	Novadata	leonis has been decommissioned
56819	24 Dec, 10:40	0h 01m	None	linux-survival.co.uk : Need a digital marketing strategy in 2025
56823	29 Dec, 09:27	0h 20m	DLS Plastics	dlskvm1.dls.internal disk issues
56824	29 Dec, 10:21	0h 01m	OGT	OGT Site down
56825	29 Dec, 10:53	0h 01m	OGT	sybil.internal.ogtip.com volume usage /Data
56828	30 Dec, 08:15	0h 00m	Internal	CRITICAL: Backups: Borgmatic on avon2.tcl.internal
56896	31 Dec, 05:12	0	OpenCorporates	CRITICAL: Load on backup1.opencorporates.internal
56899	01 Jan, 21:26	0h 04m	None	行星级净化即将开始，远离山海湖泊地震带 Planetary level purification is about to begin, away from mountains, seas, lakes, and earthquake zones support@tiger-computing.co.uk suppor
56900	04 Jan, 01:22	0h 19m	Sucden	interstar08/09/10.sucden.co.uk
56906	05 Jan, 08:07	0h 01m	Rotastat	gallus.rotastat.com storage volume usage
56908	05 Jan, 11:44	0h 06m	AskBio	Replace Duplicity with Restic
56910	05 Jan, 13:56	0h 01m	Cirencester College	OS Versions
56911	05 Jan, 14:01	0h 07m	Gravytrain	userauth_pubkey: key type ssh-rsa not in PubkeyAcceptedAlgorithms [preauth]
56912	05 Jan, 16:15	0h 02m	Ingeus	Client Ingeus termination
56918	06 Jan, 12:20	0h 04m	Gravytrain	WARNING: Security: WordPress Versions on web.prod.qs1.grvytrn.co.uk
56919	06 Jan, 12:58	0h 12m	Ingeus	Remove Ingeus systems from support
56921	06 Jan, 13:51	0h 06m	ATA Group	cron job to check disk usage
56922	06 Jan, 14:16	0h 11m	Novadata	AWS backups
56926	07 Jan, 08:11	0h 01m	Gravytrain	app.prod.qs1.grvytrn.co.uk certbot renew snap failure
56927	07 Jan, 08:51	0h 01m	ERF Electrical	Whitelist IP Address
56928	07 Jan, 09:51	0h 01m	Midnight Hax	woodlands.midnighthax.com voluem usage /var
56929	07 Jan, 10:15	0h 16m	NFW	Fwd: SPAM ISSUE
56931	07 Jan, 10:26	1h 08m	Sucden	duffman.sucden.co.uk volume usage /home
56934	07 Jan, 11:16	0h 01m	Tangram	Keycloak for AirFlow
56937	07 Jan, 14:03	0h 29m	ATA Group	SBP Hardware Review
56939	07 Jan, 15:45	0h 01m	Global Brands	Lines at clay cross
56942	08 Jan, 00:11	0	AskBio	CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com
56944	08 Jan, 08:26	0h 01m	Internal	Multiple systems puppet not puppeting
56949	08 Jan, 12:03	0h 08m	Global Brands	DOWN: svr1.global-brands.internal
56950	08 Jan, 14:42	0h 59m	Tangram	WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
56951	08 Jan, 15:43	0h 01m	OpenCorporates	New AWS Server Questions
56952	08 Jan, 20:59	0h 32m	Internal	STOP
56955	09 Jan, 10:10	0h 05m	Reigate College	CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk
56957	09 Jan, 12:27	0h 19m	AskBio	Password link for the server
56958	09 Jan, 13:06	0h 35m	Internal	Message - Mike Mazanetz \| Q A \| 07780 672509
56960	09 Jan, 15:01	0h 09m	OGT	Spare disks for Rodney
56961	09 Jan, 15:38	0h 01m	Internal	mersey.tiger-computing.co.uk failed DIMM
56967	12 Jan, 09:33	0h 07m	Internal	Server backups not allocated to a client
56974	12 Jan, 14:46	0h 00m	Koinex	CRITICAL: Networking: ping4 on koinexserver.home
56979	13 Jan, 08:36	0h 00m	Trident Honda	WARNING: System Health: Kitchen Sink on smbfs1.trident.lan
56980	13 Jan, 16:27	0h 06m	JISC	OpenAthens server patching
56982	14 Jan, 10:46	0h 07m	Lantech	IPA
57016	14 Jan, 21:03	0	Internal	CRITICAL: Special: IcingaDB State on towy1.tiger-computing.co.uk
57051	15 Jan, 06:00	0	AskBio	CRITICAL: System Health: Systemd State on rtp-promptdv-01.askbio.com
57054	15 Jan, 08:51	0h 06m	Rotastat	gallus.rotastat.com duply backups failure
57055	15 Jan, 09:39	0h 11m	Crystal Units	new printer to be installed on lisec server please
57059	15 Jan, 12:16	0h 03m	None	AWS IAM role permission and access
57060	14 Jan, 11:18	0h 00m	Cirencester College	CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk
57061	15 Jan, 15:26	0h 16m	OGT	WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com
57062	15 Jan, 16:03	0h 03m	ATA Group	Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project
57064	16 Jan, 00:07	0	Crystal Units	Logrotate failure on crylonlis2024.crystal.local
57066	16 Jan, 21:13	0	None	Reminder vehicle tax record needs updating - Action Required

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	59.691 msec
System CPU time	7.854 msec
Total CPU time	67.545 msec
Elapsed time	84.662 msec
Context switches	68 voluntary, 19 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-16&start=2025-12-15
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2026-01-16'
'start'	'2025-12-15'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=open, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=7171, rt_number=56639, queue=Requests, subject=Contract for 2026, ticket_status=open, client=ATA Group, priority=6, created=2025-12-01 11:19:13, last_txn_id=0>, <Ticket(id=7295, rt_number=56760, queue=Requests, subject=New server , ticket_status=stalled, client=AskBio, priority=0, created=2025-12-12 13:38:46, last_txn_id=2441745>, <Ticket(id=7298, rt_number=56763, queue=Triage, subject=Request for Direct Debit Information Confirmation, ticket_status=rejected, client=None, priority=0, created=2025-12-12 20:20:54, last_txn_id=0>, <Ticket(id=7300, rt_number=56765, queue=Triage, subject=Application for Open Job Role, ticket_status=rejected, client=None, priority=0, created=2025-12-14 17:35:06, last_txn_id=0>, <Ticket(id=7305, rt_number=56770, queue=Incidents, subject=rc-mss.reigate.ac.uk disk filled up, ticket_status=closed, client=Reigate College, priority=61, created=2025-12-15 08:06:45, last_txn_id=0>, <Ticket(id=7306, rt_number=56771, queue=Problems, subject=rodney2.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=44, created=2025-12-15 08:34:43, last_txn_id=0>, <Ticket(id=7307, rt_number=56772, queue=Requests, subject=CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk, ticket_status=rejected, client=Cirencester College, priority=50, created=2025-12-15 08:36:02, last_txn_id=0>, <Ticket(id=7308, rt_number=56773, queue=Requests, subject=SFL Old servers root access, ticket_status=closed, client=Sucden, priority=1, created=2025-12-15 12:40:03, last_txn_id=0>, <Ticket(id=7309, rt_number=56774, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=51, created=2025-12-15 12:42:12, last_txn_id=0>, <Ticket(id=7310, rt_number=56775, queue=Requests, subject=Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025), ticket_status=closed, client=Lantech, priority=41, created=2025-12-15 14:22:01, last_txn_id=0>, <Ticket(id=7318, rt_number=56783, queue=Incidents, subject=CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2025-12-16 18:18:06, last_txn_id=0>, <Ticket(id=7321, rt_number=56786, queue=Problems, subject=smbfs1.trident.lan volume usage /srv, ticket_status=closed, client=Trident Honda, priority=41, created=2025-12-17 08:12:57, last_txn_id=0>, <Ticket(id=7322, rt_number=56787, queue=Triage, subject=Ticket#520169/IPA/Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025) -- has been updated, ticket_status=rejected, client=None, priority=0, created=2025-12-17 08:58:47, last_txn_id=2434815>, <Ticket(id=7325, rt_number=56790, queue=Requests, subject=Linux estate patching - January 2026, ticket_status=resolved, client=Sucden, priority=64, created=2025-12-17 14:59:24, last_txn_id=2439520>, <Ticket(id=7326, rt_number=56791, queue=Incidents, subject=Piesup broken, ticket_status=closed, client=Internal, priority=51, created=2025-12-17 18:00:31, last_txn_id=0>, <Ticket(id=7329, rt_number=56794, queue=Problems, subject=talisker.synpromics.com duply backups taking long, ticket_status=closed, client=AskBio, priority=61, created=2025-12-18 08:29:44, last_txn_id=0>, <Ticket(id=7330, rt_number=56795, queue=Incidents, subject=manuel.internal.ogtip.com restic issues, ticket_status=closed, client=OGT, priority=51, created=2025-12-18 08:33:16, last_txn_id=0>, <Ticket(id=7331, rt_number=56796, queue=Problems, subject=wey.tiger-computing.co.uk SSL/TLS cert issue, ticket_status=closed, client=Internal, priority=41, created=2025-12-18 08:37:21, last_txn_id=0>, <Ticket(id=7332, rt_number=56797, queue=Requests, subject=CRITICAL: HTTP: prompt-softdev.askbio.com HTTPS on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-12-18 17:21:28, last_txn_id=0>, <Ticket(id=7337, rt_number=56802, queue=Incidents, subject=WARNING: Storage: RAID on mickey.internal.ogtip.com, ticket_status=rejected, client=OGT, priority=41, created=2025-12-19 12:02:01, last_txn_id=0>, <Ticket(id=7338, rt_number=56803, queue=Requests, subject=STAR dteadmin user to be added to Interstar07-10, ticket_status=closed, client=Sucden, priority=41, created=2025-12-19 14:49:29, last_txn_id=0>, <Ticket(id=7341, rt_number=56806, queue=Problems, subject=Storage critical: /var/cache/duplicity on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=63, created=2025-12-22 04:24:20, last_txn_id=0>, <Ticket(id=7344, rt_number=56809, queue=Incidents, subject=CRITICAL: Load on zcluster2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=81, created=2025-12-22 12:17:27, last_txn_id=0>, <Ticket(id=7347, rt_number=56812, queue=Incidents, subject=CRITICAL: Disk: fstab mounts on macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-12-23 10:02:13, last_txn_id=0>, <Ticket(id=7348, rt_number=56813, queue=Sales, subject=leonis has been decommissioned , ticket_status=resolved, client=Novadata, priority=41, created=2025-12-23 14:26:37, last_txn_id=0>, <Ticket(id=7354, rt_number=56819, queue=Triage, subject=linux-survival.co.uk : Need a digital marketing strategy in 2025, ticket_status=rejected, client=None, priority=0, created=2025-12-24 10:40:45, last_txn_id=0>, <Ticket(id=7358, rt_number=56823, queue=Projects, subject=dlskvm1.dls.internal disk issues, ticket_status=resolved, client=DLS Plastics, priority=50, created=2025-12-29 09:27:23, last_txn_id=0>, <Ticket(id=7359, rt_number=56824, queue=Incidents, subject=OGT Site down, ticket_status=closed, client=OGT, priority=61, created=2025-12-29 10:21:05, last_txn_id=0>, <Ticket(id=7360, rt_number=56825, queue=Problems, subject=sybil.internal.ogtip.com volume usage /Data, ticket_status=resolved, client=OGT, priority=44, created=2025-12-29 10:53:41, last_txn_id=0>, <Ticket(id=7395, rt_number=56828, queue=Requests, subject=CRITICAL: Backups: Borgmatic on avon2.tcl.internal, ticket_status=closed, client=Internal, priority=41, created=2025-12-30 08:15:38, last_txn_id=0>, <Ticket(id=7400, rt_number=56896, queue=Problems, subject=CRITICAL: Load on backup1.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-12-31 05:12:59, last_txn_id=0>, <Ticket(id=7403, rt_number=56899, queue=Triage, subject=行星级净化即将开始，远离山海湖泊地震带 Planetary level purification is about to begin, away from mountains, seas, lakes, and earthquake zones support@tiger-computing.co.uk suppor, ticket_status=rejected, client=None, priority=0, created=2026-01-01 21:26:33, last_txn_id=0>, <Ticket(id=7405, rt_number=56900, queue=Incidents, subject=interstar08/09/10.sucden.co.uk, ticket_status=closed, client=Sucden, priority=50, created=2026-01-04 01:22:33, last_txn_id=0>, <Ticket(id=7411, rt_number=56906, queue=Problems, subject=gallus.rotastat.com storage volume usage, ticket_status=closed, client=Rotastat, priority=41, created=2026-01-05 08:07:05, last_txn_id=0>, <Ticket(id=7413, rt_number=56908, queue=Requests, subject=Replace Duplicity with Restic, ticket_status=open, client=AskBio, priority=63, created=2026-01-05 11:44:04, last_txn_id=0>, <Ticket(id=7415, rt_number=56910, queue=Requests, subject=OS Versions , ticket_status=closed, client=Cirencester College, priority=41, created=2026-01-05 13:56:58, last_txn_id=0>, <Ticket(id=7416, rt_number=56911, queue=Requests, subject=userauth_pubkey: key type ssh-rsa not in PubkeyAcceptedAlgorithms [preauth], ticket_status=closed, client=Gravytrain, priority=42, created=2026-01-05 14:01:10, last_txn_id=0>, <Ticket(id=7417, rt_number=56912, queue=Admin, subject=Client Ingeus termination, ticket_status=stalled, client=Ingeus, priority=0, created=2026-01-05 16:15:34, last_txn_id=0>, <Ticket(id=7423, rt_number=56918, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=42, created=2026-01-06 12:20:23, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=stalled, client=Ingeus, priority=43, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=open, client=ATA Group, priority=3, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=7427, rt_number=56922, queue=Requests, subject=AWS backups, ticket_status=closed, client=Novadata, priority=1, created=2026-01-06 14:16:12, last_txn_id=0>, <Ticket(id=7431, rt_number=56926, queue=Incidents, subject=app.prod.qs1.grvytrn.co.uk certbot renew snap failure, ticket_status=resolved, client=Gravytrain, priority=52, created=2026-01-07 08:11:22, last_txn_id=0>, <Ticket(id=7432, rt_number=56927, queue=Requests, subject=Whitelist IP Address, ticket_status=closed, client=ERF Electrical, priority=41, created=2026-01-07 08:51:15, last_txn_id=0>, <Ticket(id=7433, rt_number=56928, queue=Problems, subject=woodlands.midnighthax.com voluem usage /var, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-01-07 09:51:54, last_txn_id=0>, <Ticket(id=7434, rt_number=56929, queue=Requests, subject=Fwd: SPAM ISSUE, ticket_status=open, client=NFW, priority=43, created=2026-01-07 10:15:36, last_txn_id=0>, <Ticket(id=7436, rt_number=56931, queue=Problems, subject=duffman.sucden.co.uk volume usage /home, ticket_status=stalled, client=Sucden, priority=43, created=2026-01-07 10:26:22, last_txn_id=0>, <Ticket(id=7439, rt_number=56934, queue=Requests, subject=Keycloak for AirFlow, ticket_status=stalled, client=Tangram, priority=43, created=2026-01-07 11:16:45, last_txn_id=0>, <Ticket(id=7442, rt_number=56937, queue=Incidents, subject=SBP Hardware Review, ticket_status=closed, client=ATA Group, priority=61, created=2026-01-07 14:03:05, last_txn_id=0>, <Ticket(id=7444, rt_number=56939, queue=Requests, subject=Lines at clay cross, ticket_status=closed, client=Global Brands, priority=41, created=2026-01-07 15:45:41, last_txn_id=0>, <Ticket(id=7447, rt_number=56942, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2026-01-08 00:11:56, last_txn_id=2439878>, <Ticket(id=7449, rt_number=56944, queue=Incidents, subject=Multiple systems puppet not puppeting, ticket_status=closed, client=Internal, priority=61, created=2026-01-08 08:26:25, last_txn_id=0>, <Ticket(id=7454, rt_number=56949, queue=Incidents, subject=DOWN: svr1.global-brands.internal, ticket_status=resolved, client=Global Brands, priority=62, created=2026-01-08 12:03:48, last_txn_id=0>, <Ticket(id=7455, rt_number=56950, queue=Incidents, subject=WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=51, created=2026-01-08 14:42:18, last_txn_id=0>, <Ticket(id=7456, rt_number=56951, queue=Requests, subject=New AWS Server Questions, ticket_status=autoclose, client=OpenCorporates, priority=0, created=2026-01-08 15:43:21, last_txn_id=0>, <Ticket(id=7457, rt_number=56952, queue=Sales, subject=STOP, ticket_status=resolved, client=Internal, priority=0, created=2026-01-08 20:59:08, last_txn_id=0>, <Ticket(id=7460, rt_number=56955, queue=Incidents, subject=CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk, ticket_status=resolved, client=Reigate College, priority=41, created=2026-01-09 10:10:43, last_txn_id=0>, <Ticket(id=7462, rt_number=56957, queue=Requests, subject=Password link for the server, ticket_status=resolved, client=AskBio, priority=42, created=2026-01-09 12:27:53, last_txn_id=0>, <Ticket(id=7463, rt_number=56958, queue=Triage, subject=Message - Mike Mazanetz \| Q A \| 07780 672509, ticket_status=rejected, client=Internal, priority=0, created=2026-01-09 13:06:30, last_txn_id=0>, <Ticket(id=7465, rt_number=56960, queue=Requests, subject=Spare disks for Rodney, ticket_status=open, client=OGT, priority=3, created=2026-01-09 15:01:10, last_txn_id=0>, <Ticket(id=7466, rt_number=56961, queue=Requests, subject=mersey.tiger-computing.co.uk failed DIMM , ticket_status=stalled, client=Internal, priority=43, created=2026-01-09 15:38:00, last_txn_id=0>, <Ticket(id=7472, rt_number=56967, queue=Incidents, subject=Server backups not allocated to a client, ticket_status=closed, client=Internal, priority=41, created=2026-01-12 09:33:12, last_txn_id=0>, <Ticket(id=7479, rt_number=56974, queue=Incidents, subject=CRITICAL: Networking: ping4 on koinexserver.home, ticket_status=open, client=Koinex, priority=52, created=2026-01-12 14:46:06, last_txn_id=0>, <Ticket(id=7484, rt_number=56979, queue=Requests, subject=WARNING: System Health: Kitchen Sink on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=41, created=2026-01-13 08:36:15, last_txn_id=0>, <Ticket(id=7485, rt_number=56980, queue=Requests, subject=OpenAthens server patching, ticket_status=resolved, client=JISC, priority=62, created=2026-01-13 16:27:45, last_txn_id=0>, <Ticket(id=7487, rt_number=56982, queue=Requests, subject=IPA, ticket_status=open, client=Lantech, priority=22, created=2026-01-14 10:46:05, last_txn_id=0>, <Ticket(id=7521, rt_number=57016, queue=Incidents, subject=CRITICAL: Special: IcingaDB State on towy1.tiger-computing.co.uk, ticket_status=resolved, client=Internal, priority=71, created=2026-01-14 21:03:53, last_txn_id=0>, <Ticket(id=7524, rt_number=57051, queue=Incidents, subject=CRITICAL: System Health: Systemd State on rtp-promptdv-01.askbio.com, ticket_status=resolved, client=AskBio, priority=61, created=2026-01-15 06:00:00, last_txn_id=0>, <Ticket(id=7527, rt_number=57054, queue=Incidents, subject=gallus.rotastat.com duply backups failure, ticket_status=resolved, client=Rotastat, priority=51, created=2026-01-15 08:51:49, last_txn_id=0>, <Ticket(id=7560, rt_number=57055, queue=Requests, subject=new printer to be installed on lisec server please, ticket_status=resolved, client=Crystal Units, priority=42, created=2026-01-15 09:39:15, last_txn_id=2442835>, <Ticket(id=7564, rt_number=57059, queue=Requests, subject=AWS IAM role permission and access, ticket_status=stalled, client=None, priority=2, created=2026-01-15 12:16:02, last_txn_id=0>, <Ticket(id=7597, rt_number=57060, queue=Incidents, subject=CRITICAL: System Health: Systemd State on ccwebdb01.cirencester.ac.uk, ticket_status=resolved, client=Cirencester College, priority=61, created=2026-01-14 11:18:10, last_txn_id=2443308>, <Ticket(id=7598, rt_number=57061, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on basil.internal.ogtip.com, ticket_status=resolved, client=OGT, priority=41, created=2026-01-15 15:26:07, last_txn_id=0>, <Ticket(id=7599, rt_number=57062, queue=Requests, subject=Birchman / ATA - OS and DB Upgrade - SAP S/4HANA Upgrade Project, ticket_status=resolved, client=ATA Group, priority=41, created=2026-01-15 16:03:01, last_txn_id=0>, <Ticket(id=7601, rt_number=57064, queue=Incidents, subject=Logrotate failure on crylonlis2024.crystal.local, ticket_status=resolved, client=Crystal Units, priority=61, created=2026-01-16 00:07:45, last_txn_id=0>, <Ticket(id=7603, rt_number=57066, queue=Triage, subject=Reminder vehicle tax record needs updating - Action Required, ticket_status=rejected, client=None, priority=0, created=2026-01-16 21:13:38, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 1, 16), 'start': datetime.date(2025, 12, 15), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-01-16&start=2025-12-15' [GET]>
session	<SecureCookieSession {}>

Triage response

15 Dec - 16 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-21 09:51:31.481602	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481662	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481673	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481681	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481688	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481695	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481702	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481708	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481714	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481721	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481727	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481733	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481739	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481744	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481751	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481757	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481763	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481769	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481775	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481781	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481787	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481794	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481801	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481807	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481814	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481822	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481828	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481834	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481840	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481847	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481853	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481859	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481865	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481872	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481878	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481884	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481889	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481896	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481902	xxx	./services/model.py:838
DEBUG	2026-01-21 09:51:31.481908	xxx	./services/model.py:838