Triage response

05 Jan - 09 Jan

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	190d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56229	21 Oct, 08:07	0h 04m	OGT	manuel.internal.ogtip.com predictive disk failure
56900	04 Jan, 01:22	0h 19m	Sucden	interstar08/09/10.sucden.co.uk
56906	05 Jan, 08:07	0h 01m	Rotastat	gallus.rotastat.com storage volume usage
56910	05 Jan, 13:56	0h 01m	Cirencester College	OS Versions
56911	05 Jan, 14:01	0h 07m	Gravytrain	userauth_pubkey: key type ssh-rsa not in PubkeyAcceptedAlgorithms [preauth]
56912	05 Jan, 16:15	0h 02m	Ingeus	Client Ingeus termination
56918	06 Jan, 12:20	0h 04m	Gravytrain	WARNING: Security: WordPress Versions on web.prod.qs1.grvytrn.co.uk
56919	06 Jan, 12:58	0h 12m	Ingeus	Remove Ingeus systems from support
56921	06 Jan, 13:51	0h 06m	ATA Group	cron job to check disk usage
56922	06 Jan, 14:16	0h 11m	Novadata	AWS backups
56926	07 Jan, 08:11	0h 01m	Gravytrain	app.prod.qs1.grvytrn.co.uk certbot renew snap failure
56927	07 Jan, 08:51	0h 01m	ERF Electrical	Whitelist IP Address
56928	07 Jan, 09:51	0h 01m	Midnight Hax	woodlands.midnighthax.com voluem usage /var
56929	07 Jan, 10:15	0h 16m	NFW	Fwd: SPAM ISSUE
56934	07 Jan, 11:16	0h 01m	Tangram	Keycloak for AirFlow
56937	07 Jan, 14:03	0h 29m	ATA Group	SBP Hardware Review
56939	07 Jan, 15:45	0h 01m	Global Brands	Lines at clay cross
56942	08 Jan, 00:11	0	AskBio	CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com
56944	08 Jan, 08:26	0h 01m	Internal	Multiple systems puppet not puppeting
56949	08 Jan, 12:03	0h 08m	Global Brands	DOWN: svr1.global-brands.internal
56950	08 Jan, 14:42	0h 59m	Tangram	WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
56951	08 Jan, 15:43	0h 01m	OpenCorporates	New AWS Server Questions
56952	08 Jan, 20:59	0h 32m	Internal	STOP
56955	09 Jan, 10:10	0h 05m	Reigate College	CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk
56957	09 Jan, 12:27	0h 19m	AskBio	Password link for the server
56958	09 Jan, 13:06	0h 35m	Internal	Message - Mike Mazanetz \| Q A \| 07780 672509
56961	09 Jan, 15:38	0h 01m	Internal	mersey.tiger-computing.co.uk failed DIMM

git hash: master (6ec19c2a)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.1.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	28.625 msec
System CPU time	2.122 msec
Total CPU time	30.747 msec
Elapsed time	53.454 msec
Context switches	12 voluntary, 23 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-09&start=2026-01-05
REMOTE_ADDR	10.42.13.2
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-01-09'
'start'	'2026-01-05'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=6795, rt_number=56229, queue=Requests, subject=manuel.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=48, created=2025-10-21 08:07:35, last_txn_id=0>, <Ticket(id=7405, rt_number=56900, queue=Incidents, subject=interstar08/09/10.sucden.co.uk, ticket_status=closed, client=Sucden, priority=50, created=2026-01-04 01:22:33, last_txn_id=0>, <Ticket(id=7411, rt_number=56906, queue=Problems, subject=gallus.rotastat.com storage volume usage, ticket_status=closed, client=Rotastat, priority=41, created=2026-01-05 08:07:05, last_txn_id=0>, <Ticket(id=7415, rt_number=56910, queue=Requests, subject=OS Versions , ticket_status=closed, client=Cirencester College, priority=41, created=2026-01-05 13:56:58, last_txn_id=0>, <Ticket(id=7416, rt_number=56911, queue=Requests, subject=userauth_pubkey: key type ssh-rsa not in PubkeyAcceptedAlgorithms [preauth], ticket_status=closed, client=Gravytrain, priority=42, created=2026-01-05 14:01:10, last_txn_id=0>, <Ticket(id=7417, rt_number=56912, queue=Admin, subject=Client Ingeus termination, ticket_status=resolved, client=Ingeus, priority=0, created=2026-01-05 16:15:34, last_txn_id=0>, <Ticket(id=7423, rt_number=56918, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.qs1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=42, created=2026-01-06 12:20:23, last_txn_id=0>, <Ticket(id=7424, rt_number=56919, queue=Requests, subject=Remove Ingeus systems from support, ticket_status=closed, client=Ingeus, priority=47, created=2026-01-06 12:58:19, last_txn_id=0>, <Ticket(id=7426, rt_number=56921, queue=Requests, subject=cron job to check disk usage, ticket_status=closed, client=ATA Group, priority=10, created=2026-01-06 13:51:37, last_txn_id=0>, <Ticket(id=7427, rt_number=56922, queue=Requests, subject=AWS backups, ticket_status=closed, client=Novadata, priority=1, created=2026-01-06 14:16:12, last_txn_id=0>, <Ticket(id=7431, rt_number=56926, queue=Incidents, subject=app.prod.qs1.grvytrn.co.uk certbot renew snap failure, ticket_status=closed, client=Gravytrain, priority=52, created=2026-01-07 08:11:22, last_txn_id=0>, <Ticket(id=7432, rt_number=56927, queue=Requests, subject=Whitelist IP Address, ticket_status=closed, client=ERF Electrical, priority=41, created=2026-01-07 08:51:15, last_txn_id=0>, <Ticket(id=7433, rt_number=56928, queue=Problems, subject=woodlands.midnighthax.com voluem usage /var, ticket_status=closed, client=Midnight Hax, priority=41, created=2026-01-07 09:51:54, last_txn_id=0>, <Ticket(id=7434, rt_number=56929, queue=Sales, subject=Fwd: SPAM ISSUE, ticket_status=resolved, client=NFW, priority=45, created=2026-01-07 10:15:36, last_txn_id=0>, <Ticket(id=7439, rt_number=56934, queue=Requests, subject=Keycloak for AirFlow, ticket_status=closed, client=Tangram, priority=43, created=2026-01-07 11:16:45, last_txn_id=0>, <Ticket(id=7442, rt_number=56937, queue=Incidents, subject=SBP Hardware Review, ticket_status=closed, client=ATA Group, priority=61, created=2026-01-07 14:03:05, last_txn_id=0>, <Ticket(id=7444, rt_number=56939, queue=Requests, subject=Lines at clay cross, ticket_status=closed, client=Global Brands, priority=41, created=2026-01-07 15:45:41, last_txn_id=0>, <Ticket(id=7447, rt_number=56942, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2026-01-08 00:11:56, last_txn_id=2439878>, <Ticket(id=7449, rt_number=56944, queue=Incidents, subject=Multiple systems puppet not puppeting, ticket_status=closed, client=Internal, priority=61, created=2026-01-08 08:26:25, last_txn_id=0>, <Ticket(id=7454, rt_number=56949, queue=Incidents, subject=DOWN: svr1.global-brands.internal, ticket_status=closed, client=Global Brands, priority=62, created=2026-01-08 12:03:48, last_txn_id=0>, <Ticket(id=7455, rt_number=56950, queue=Incidents, subject=WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=51, created=2026-01-08 14:42:18, last_txn_id=0>, <Ticket(id=7456, rt_number=56951, queue=Requests, subject=New AWS Server Questions, ticket_status=closed, client=OpenCorporates, priority=0, created=2026-01-08 15:43:21, last_txn_id=0>, <Ticket(id=7457, rt_number=56952, queue=Sales, subject=STOP, ticket_status=resolved, client=Internal, priority=0, created=2026-01-08 20:59:08, last_txn_id=0>, <Ticket(id=7460, rt_number=56955, queue=Incidents, subject=CRITICAL: Networking: SSH on rc-mss.reigate.ac.uk, ticket_status=closed, client=Reigate College, priority=41, created=2026-01-09 10:10:43, last_txn_id=0>, <Ticket(id=7462, rt_number=56957, queue=Requests, subject=Password link for the server, ticket_status=closed, client=AskBio, priority=42, created=2026-01-09 12:27:53, last_txn_id=0>, <Ticket(id=7463, rt_number=56958, queue=Triage, subject=Message - Mike Mazanetz \| Q A \| 07780 672509, ticket_status=rejected, client=Internal, priority=0, created=2026-01-09 13:06:30, last_txn_id=0>, <Ticket(id=7466, rt_number=56961, queue=Requests, subject=mersey.tiger-computing.co.uk failed DIMM , ticket_status=closed, client=Internal, priority=43, created=2026-01-09 15:38:00, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 1, 9), 'start': datetime.date(2026, 1, 5), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-01-09&start=2026-01-05' [GET]>

Triage response

05 Jan - 09 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-08 02:30:41.487923	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.487989	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488002	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488010	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488017	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488023	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488030	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488035	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488040	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488046	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488052	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488058	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488063	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488069	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488074	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488079	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488085	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488090	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488096	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488101	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488107	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488113	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488118	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488124	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488129	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488135	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488140	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488146	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488152	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488157	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488163	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488168	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488174	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488180	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488186	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488190	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488196	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488201	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488207	xxx	./services/model.py:838
DEBUG	2026-07-08 02:30:41.488212	xxx	./services/model.py:838