Triage response

08 Jan

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	74d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56942	08 Jan, 00:11	0	AskBio	CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com
56944	08 Jan, 08:26	0h 01m	Internal	Multiple systems puppet not puppeting
56949	08 Jan, 12:03	0h 08m	Global Brands	DOWN: svr1.global-brands.internal
56950	08 Jan, 14:42	0h 59m	Tangram	WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
56951	08 Jan, 15:43	0h 01m	OpenCorporates	New AWS Server Questions
56952	08 Jan, 20:59	0	Internal	STOP

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	22.245 msec
System CPU time	0.000 msec
Total CPU time	22.245 msec
Elapsed time	33.959 msec
Context switches	9 voluntary, 25 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-08&start=2026-01-08
REMOTE_ADDR	10.42.13.14
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2026-01-08'
'start'	'2026-01-08'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7447, rt_number=56942, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2026-01-08 00:11:56, last_txn_id=2439878>, <Ticket(id=7449, rt_number=56944, queue=Incidents, subject=Multiple systems puppet not puppeting, ticket_status=closed, client=Internal, priority=61, created=2026-01-08 08:26:25, last_txn_id=0>, <Ticket(id=7454, rt_number=56949, queue=Incidents, subject=DOWN: svr1.global-brands.internal, ticket_status=resolved, client=Global Brands, priority=62, created=2026-01-08 12:03:48, last_txn_id=0>, <Ticket(id=7455, rt_number=56950, queue=Incidents, subject=WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk, ticket_status=closed, client=Tangram, priority=51, created=2026-01-08 14:42:18, last_txn_id=0>, <Ticket(id=7456, rt_number=56951, queue=Requests, subject=New AWS Server Questions, ticket_status=autoclose, client=OpenCorporates, priority=0, created=2026-01-08 15:43:21, last_txn_id=0>, <Ticket(id=7457, rt_number=56952, queue=Sales, subject=STOP, ticket_status=resolved, client=Internal, priority=0, created=2026-01-08 20:59:08, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2026, 1, 8), 'start': datetime.date(2026, 1, 8), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-01-08&start=2026-01-08' [GET]>
session	<SecureCookieSession {}>

Triage response

08 Jan

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-20 22:57:00.124138	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124180	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124190	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124196	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124201	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124206	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124249	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124254	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124258	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124270	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124274	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124279	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124284	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124289	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124305	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124310	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124315	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124320	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124324	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124328	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124333	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124337	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124341	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124346	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124351	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124356	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124361	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124365	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124371	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124376	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124380	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124384	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124389	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124393	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124397	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124401	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124449	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124454	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124459	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124464	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124468	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124473	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124477	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124484	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124488	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124495	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124501	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124506	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124511	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124515	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124520	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124524	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124528	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124533	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124538	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124543	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124547	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124552	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124558	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124563	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124567	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124572	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124576	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124581	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124586	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124590	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124595	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124599	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124644	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124651	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124657	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124661	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124677	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124683	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124690	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124695	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124700	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124705	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124709	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124714	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124718	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124722	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124727	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124732	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124736	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124741	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124745	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124750	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124760	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124765	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124769	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124774	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124779	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124784	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124788	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124793	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124797	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124802	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124807	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124811	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124815	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124820	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124824	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124830	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124835	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124839	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124844	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124848	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124852	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124857	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124861	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124866	xxx	./services/model.py:838
DEBUG	2026-01-20 22:57:00.124870	xxx	./services/model.py:838