Triage response

01 Dec - 02 Jan

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	191d 5h 33m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56489	24 Nov, 11:23	0h 03m	OpenCorporates	Migrate bot server and dependencies
56636	01 Dec, 08:33	0h 02m	Internal	CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal
56637	01 Dec, 08:38	0h 02m	DLS Plastics	dls-weberp2.dlsmedical.internal root volume filling up
56640	01 Dec, 12:54	0h 44m	Cirencester College	Adjustment to mail acceptance by server CCOLIVE
56641	01 Dec, 13:05	0h 29m	ATA Group	SBD System Issues
56642	01 Dec, 14:29	0h 10m	Advensys	Arpino Warehouse Move - Urgent
56644	01 Dec, 16:18	0h 03m	Entrepreneurs Circle	CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org
56678	02 Dec, 07:52	0	OpenCorporates	CRITICAL: RAID on backup1.opencorporates.internal
56679	02 Dec, 09:58	0h 11m	AskBio	Access issue on Mull
56681	02 Dec, 15:27	0h 04m	Tusk IC	CRITICAL: Networking: SSH on elephant.tusknet
56686	03 Dec, 12:14	0h 40m	TCV	Install a CPAN module
56689	03 Dec, 12:22	0h 16m	Sucden	Local Firewall rules
56691	03 Dec, 15:09	0h 02m	Advensys	DOWN: arpinodeb.clients.advensys.internal
56692	03 Dec, 16:54	1h 16m	Internal	Message - Ross Fraser \| Q A \| 07966 580627
56698	04 Dec, 15:44	0h 03m	JISC	OpenAthens server patching
56700	05 Dec, 10:32	0h 04m	JISC	WARNING: Cluster: ClusterCheck on ath-lin-prx-l02.int.openathens.net
56703	05 Dec, 11:25	0h 03m	OGT	WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com
56704	05 Dec, 15:01	0h 08m	Sucden	TCP connections issues on interstar07,08,09,10 - Urgent
56706	06 Dec, 12:17	0	None	Action required: Your vehicle tax expired, Sat, December 06, 2025 12:08 PM
56708	06 Dec, 20:58	0	Quickline	CRITICAL: Special: Zabbix Server on aql-svr-zabbix-app.quickline.co.uk
56711	07 Dec, 21:39	0h 34m	None	Application for Open Job Role
56714	08 Dec, 01:35	0h 31m	None	=?WIN-1252?Q?Vehicle_Tax_Expired_on_Mon,_December_08,_2025_=E2=80=93_Renewal_Required?=
56715	08 Dec, 09:39	0h 03m	Sucden	Power supply issues
56716	08 Dec, 10:16	0h 02m	Tusk IC	mammoth and elephant will be shutdown
56717	08 Dec, 10:30	0h 02m	OGT	rodney2.internal.ogtip.com predictive disk failure
56718	08 Dec, 10:42	0h 01m	OGT	ClusterCheck on cat1/2.internal.ogtip.com
56720	08 Dec, 15:13	0h 01m	Tusk IC	mammoth.tusknet systemd service failure
56721	08 Dec, 15:15	0h 03m	Imoves	Fwd: Your imoves invoice #189158
56722	08 Dec, 16:00	0h 09m	None	RE: Internal ref: Ticket #451731 - ASM - Linux Server Backup Agent
56723	08 Dec, 18:01	0	AskBio	CRITICAL: System Health: Systemd State on edb-iona.askbio.com
56727	09 Dec, 11:26	0h 00m	Rotastat	gallus.rotastat.com excessive load
56728	09 Dec, 11:38	0h 01m	OpenCorporates	Docker Registry
56731	09 Dec, 17:01	0h 01m	BD Group	CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal
56737	09 Dec, 19:21	0	Sucden	CRITICAL: System Health: Chrony on interstar09.sucden.co.uk
56741	10 Dec, 08:30	0h 01m	Tusk IC	Config files
56743	10 Dec, 11:30	0h 01m	Rotastat	CGram systemd service
56744	10 Dec, 13:12	0h 18m	Rotastat	fstab Entry
56745	10 Dec, 15:58	0h 05m	Tusk IC	Tusk IC access - 15 Dec
56751	11 Dec, 11:09	0h 02m	Gravytrain	wkhtmltopdf not available
56754	11 Dec, 12:14	0h 26m	Lantech	Request to secure public access to .git/ and 3 other files on moodle.ipa.ie
56755	11 Dec, 12:38	0h 09m	Sucden	IXN ILO
56756	11 Dec, 16:45	0h 14m	AskBio	Amendment to rebooting protocol
56758	12 Dec, 12:48	0h 31m	AskBio	New accounts
56760	12 Dec, 13:38	0h 22m	AskBio	New server
56762	12 Dec, 15:59	0h 04m	AskBio	Disk array on Talisker
56763	12 Dec, 20:20	0h 06m	None	Request for Direct Debit Information Confirmation
56765	14 Dec, 17:35	0h 06m	None	Application for Open Job Role
56770	15 Dec, 08:06	0h 02m	Reigate College	rc-mss.reigate.ac.uk disk filled up
56771	15 Dec, 08:34	0h 40m	OGT	rodney2.internal.ogtip.com predictive disk failure
56772	15 Dec, 08:36	0h 00m	Cirencester College	CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk
56773	15 Dec, 12:40	0h 18m	Sucden	SFL Old servers root access
56774	15 Dec, 12:42	0h 02m	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56775	15 Dec, 14:22	0h 06m	Lantech	Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025)
56783	16 Dec, 18:18	0	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
56786	17 Dec, 08:12	0h 02m	Trident Honda	smbfs1.trident.lan volume usage /srv
56787	17 Dec, 08:58	0h 12m	None	Ticket#520169/IPA/Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025) -- has been updated
56790	17 Dec, 14:59	0h 12m	Sucden	Linux estate patching - January 2026
56791	17 Dec, 18:00	0h 05m	Internal	Piesup broken
56794	18 Dec, 08:29	0h 01m	AskBio	talisker.synpromics.com duply backups taking long
56795	18 Dec, 08:33	0h 01m	OGT	manuel.internal.ogtip.com restic issues
56796	18 Dec, 08:37	0h 01m	Internal	wey.tiger-computing.co.uk SSL/TLS cert issue
56797	18 Dec, 17:21	0h 16m	AskBio	CRITICAL: HTTP: prompt-softdev.askbio.com HTTPS on edb-iona.askbio.com
56802	19 Dec, 12:02	0h 02m	OGT	WARNING: Storage: RAID on mickey.internal.ogtip.com
56803	19 Dec, 14:49	0h 20m	Sucden	STAR dteadmin user to be added to Interstar07-10
56806	22 Dec, 04:24	0	AskBio	Storage critical: /var/cache/duplicity on talisker.synpromics.com
56809	22 Dec, 12:17	0h 08m	OpenCorporates	CRITICAL: Load on zcluster2.opencorporates.internal
56812	23 Dec, 10:02	0h 01m	AskBio	CRITICAL: Disk: fstab mounts on macleod.synpromics.com
56813	23 Dec, 14:26	0h 02m	Novadata	leonis has been decommissioned
56819	24 Dec, 10:40	0h 01m	None	linux-survival.co.uk : Need a digital marketing strategy in 2025
56823	29 Dec, 09:27	0h 20m	DLS Plastics	dlskvm1.dls.internal disk issues
56824	29 Dec, 10:21	0h 01m	OGT	OGT Site down
56825	29 Dec, 10:53	0h 01m	OGT	sybil.internal.ogtip.com volume usage /Data
56828	30 Dec, 08:15	0h 00m	Internal	CRITICAL: Backups: Borgmatic on avon2.tcl.internal
56896	31 Dec, 05:12	0	OpenCorporates	CRITICAL: Load on backup1.opencorporates.internal
56899	01 Jan, 21:26	0h 04m	None	行星级净化即将开始，远离山海湖泊地震带 Planetary level purification is about to begin, away from mountains, seas, lakes, and earthquake zones support@tiger-computing.co.uk suppor

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	177.344 msec
System CPU time	0.215 msec
Total CPU time	177.559 msec
Elapsed time	198.653 msec
Context switches	43 voluntary, 43 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-02&start=2025-12-01
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2026-01-02'
'start'	'2025-12-01'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7054, rt_number=56489, queue=Requests, subject=Migrate bot server and dependencies, ticket_status=closed, client=OpenCorporates, priority=0, created=2025-11-24 11:23:39, last_txn_id=0>, <Ticket(id=7168, rt_number=56636, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal, ticket_status=closed, client=Internal, priority=41, created=2025-12-01 08:33:42, last_txn_id=0>, <Ticket(id=7169, rt_number=56637, queue=Problems, subject=dls-weberp2.dlsmedical.internal root volume filling up, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-12-01 08:38:33, last_txn_id=0>, <Ticket(id=7172, rt_number=56640, queue=Incidents, subject=Adjustment to mail acceptance by server CCOLIVE, ticket_status=closed, client=Cirencester College, priority=2, created=2025-12-01 12:54:27, last_txn_id=0>, <Ticket(id=7173, rt_number=56641, queue=Incidents, subject=SBD System Issues, ticket_status=closed, client=ATA Group, priority=11, created=2025-12-01 13:05:51, last_txn_id=0>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - 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meta	{'end': datetime.date(2026, 1, 2), 'start': datetime.date(2025, 12, 1), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
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Triage response

01 Dec - 02 Jan

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triage_response_report_drilldown.html

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Configure Flask-SQLAlchemy:

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Level	Time	Message	Location
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DEBUG	2026-07-09 13:32:37.647005	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647015	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647023	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647029	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647035	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647041	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647046	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647052	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647058	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647063	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647069	xxx	./services/model.py:838
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DEBUG	2026-07-09 13:32:37.647080	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647085	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647090	xxx	./services/model.py:838
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DEBUG	2026-07-09 13:32:37.647110	xxx	./services/model.py:838
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DEBUG	2026-07-09 13:32:37.647168	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647174	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647180	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647185	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647190	xxx	./services/model.py:838
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DEBUG	2026-07-09 13:32:37.647200	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647205	xxx	./services/model.py:838
DEBUG	2026-07-09 13:32:37.647209	xxx	./services/model.py:838