Triage response

01 Dec - 02 Jan

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	121d 5h 27m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56489	24 Nov, 11:23	0h 03m	OpenCorporates	Migrate bot server and dependencies
56636	01 Dec, 08:33	0h 02m	Internal	CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal
56637	01 Dec, 08:38	0h 02m	DLS Plastics	dls-weberp2.dlsmedical.internal root volume filling up
56640	01 Dec, 12:54	0h 44m	Cirencester College	Adjustment to mail acceptance by server CCOLIVE
56641	01 Dec, 13:05	0h 29m	ATA Group	SBD System Issues
56642	01 Dec, 14:29	0h 10m	Advensys	Arpino Warehouse Move - Urgent
56644	01 Dec, 16:18	0h 03m	Entrepreneurs Circle	CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org
56678	02 Dec, 07:52	0	OpenCorporates	CRITICAL: RAID on backup1.opencorporates.internal
56679	02 Dec, 09:58	0h 11m	AskBio	Access issue on Mull
56681	02 Dec, 15:27	0h 04m	Tusk IC	CRITICAL: Networking: SSH on elephant.tusknet
56686	03 Dec, 12:14	0h 40m	TCV	Install a CPAN module
56689	03 Dec, 12:22	0h 16m	Sucden	Local Firewall rules
56691	03 Dec, 15:09	0h 02m	Advensys	DOWN: arpinodeb.clients.advensys.internal
56692	03 Dec, 16:54	1h 16m	Internal	Message - Ross Fraser \| Q A \| 07966 580627
56698	04 Dec, 15:44	0h 03m	JISC	OpenAthens server patching
56700	05 Dec, 10:32	0h 04m	JISC	WARNING: Cluster: ClusterCheck on ath-lin-prx-l02.int.openathens.net
56703	05 Dec, 11:25	0h 03m	OGT	WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com
56704	05 Dec, 15:01	0h 08m	Sucden	TCP connections issues on interstar07,08,09,10 - Urgent
56706	06 Dec, 12:17	0	None	Action required: Your vehicle tax expired, Sat, December 06, 2025 12:08 PM
56708	06 Dec, 20:58	0	Quickline	CRITICAL: Special: Zabbix Server on aql-svr-zabbix-app.quickline.co.uk
56711	07 Dec, 21:39	0h 34m	None	Application for Open Job Role
56714	08 Dec, 01:35	0h 31m	None	=?WIN-1252?Q?Vehicle_Tax_Expired_on_Mon,_December_08,_2025_=E2=80=93_Renewal_Required?=
56715	08 Dec, 09:39	0h 03m	Sucden	Power supply issues
56716	08 Dec, 10:16	0h 02m	Tusk IC	mammoth and elephant will be shutdown
56717	08 Dec, 10:30	0h 02m	OGT	rodney2.internal.ogtip.com predictive disk failure
56718	08 Dec, 10:42	0h 01m	OGT	ClusterCheck on cat1/2.internal.ogtip.com
56720	08 Dec, 15:13	0h 01m	Tusk IC	mammoth.tusknet systemd service failure
56721	08 Dec, 15:15	0h 03m	Imoves	Fwd: Your imoves invoice #189158
56722	08 Dec, 16:00	0h 09m	None	RE: Internal ref: Ticket #451731 - ASM - Linux Server Backup Agent
56723	08 Dec, 18:01	0	AskBio	CRITICAL: System Health: Systemd State on edb-iona.askbio.com
56727	09 Dec, 11:26	0h 00m	Rotastat	gallus.rotastat.com excessive load
56728	09 Dec, 11:38	0h 01m	OpenCorporates	Docker Registry
56731	09 Dec, 17:01	0h 01m	BD Group	CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal
56737	09 Dec, 19:21	0	Sucden	CRITICAL: System Health: Chrony on interstar09.sucden.co.uk
56741	10 Dec, 08:30	0h 01m	Tusk IC	Config files
56743	10 Dec, 11:30	0h 01m	Rotastat	CGram systemd service
56744	10 Dec, 13:12	0h 18m	Rotastat	fstab Entry
56745	10 Dec, 15:58	0h 05m	Tusk IC	Tusk IC access - 15 Dec
56751	11 Dec, 11:09	0h 02m	Gravytrain	wkhtmltopdf not available
56754	11 Dec, 12:14	0h 26m	Lantech	Request to secure public access to .git/ and 3 other files on moodle.ipa.ie
56755	11 Dec, 12:38	0h 09m	Sucden	IXN ILO
56756	11 Dec, 16:45	0h 14m	AskBio	Amendment to rebooting protocol
56758	12 Dec, 12:48	0h 31m	AskBio	New accounts
56760	12 Dec, 13:38	0h 22m	AskBio	New server
56762	12 Dec, 15:59	0h 04m	AskBio	Disk array on Talisker
56763	12 Dec, 20:20	0h 06m	None	Request for Direct Debit Information Confirmation
56765	14 Dec, 17:35	0h 06m	None	Application for Open Job Role
56770	15 Dec, 08:06	0h 02m	Reigate College	rc-mss.reigate.ac.uk disk filled up
56771	15 Dec, 08:34	0h 40m	OGT	rodney2.internal.ogtip.com predictive disk failure
56772	15 Dec, 08:36	0h 00m	Cirencester College	CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk
56773	15 Dec, 12:40	0h 18m	Sucden	SFL Old servers root access
56774	15 Dec, 12:42	0h 02m	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56775	15 Dec, 14:22	0h 06m	Lantech	Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025)
56783	16 Dec, 18:18	0	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
56786	17 Dec, 08:12	0h 02m	Trident Honda	smbfs1.trident.lan volume usage /srv
56787	17 Dec, 08:58	0h 12m	None	Ticket#520169/IPA/Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025) -- has been updated
56790	17 Dec, 14:59	0h 12m	Sucden	Linux estate patching - January 2026
56791	17 Dec, 18:00	0h 05m	Internal	Piesup broken
56794	18 Dec, 08:29	0h 01m	AskBio	talisker.synpromics.com duply backups taking long
56795	18 Dec, 08:33	0h 01m	OGT	manuel.internal.ogtip.com restic issues
56796	18 Dec, 08:37	0h 01m	Internal	wey.tiger-computing.co.uk SSL/TLS cert issue
56797	18 Dec, 17:21	0h 16m	AskBio	CRITICAL: HTTP: prompt-softdev.askbio.com HTTPS on edb-iona.askbio.com
56802	19 Dec, 12:02	0h 02m	OGT	WARNING: Storage: RAID on mickey.internal.ogtip.com
56803	19 Dec, 14:49	0h 20m	Sucden	STAR dteadmin user to be added to Interstar07-10
56806	22 Dec, 04:24	0	AskBio	Storage critical: /var/cache/duplicity on talisker.synpromics.com
56809	22 Dec, 12:17	0h 08m	OpenCorporates	CRITICAL: Load on zcluster2.opencorporates.internal
56812	23 Dec, 10:02	0h 01m	AskBio	CRITICAL: Disk: fstab mounts on macleod.synpromics.com
56813	23 Dec, 14:26	0h 02m	Novadata	leonis has been decommissioned
56819	24 Dec, 10:40	0h 01m	None	linux-survival.co.uk : Need a digital marketing strategy in 2025
56823	29 Dec, 09:27	0h 20m	DLS Plastics	dlskvm1.dls.internal disk issues
56824	29 Dec, 10:21	0h 01m	OGT	OGT Site down
56825	29 Dec, 10:53	0h 01m	OGT	sybil.internal.ogtip.com volume usage /Data
56828	30 Dec, 08:15	0h 00m	Internal	CRITICAL: Backups: Borgmatic on avon2.tcl.internal
56896	31 Dec, 05:12	0	OpenCorporates	CRITICAL: Load on backup1.opencorporates.internal
56899	01 Jan, 21:26	0h 04m	None	行星级净化即将开始，远离山海湖泊地震带 Planetary level purification is about to begin, away from mountains, seas, lakes, and earthquake zones support@tiger-computing.co.uk suppor

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	50.621 msec
System CPU time	0.366 msec
Total CPU time	50.987 msec
Elapsed time	70.760 msec
Context switches	60 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2026-01-02&start=2025-12-01
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2026-01-02'
'start'	'2025-12-01'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7054, rt_number=56489, queue=Requests, subject=Migrate bot server and dependencies, ticket_status=resolved, client=OpenCorporates, priority=0, created=2025-11-24 11:23:39, last_txn_id=0>, <Ticket(id=7168, rt_number=56636, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal, ticket_status=closed, client=Internal, priority=41, created=2025-12-01 08:33:42, last_txn_id=0>, <Ticket(id=7169, rt_number=56637, queue=Problems, subject=dls-weberp2.dlsmedical.internal root volume filling up, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-12-01 08:38:33, last_txn_id=0>, <Ticket(id=7172, rt_number=56640, queue=Incidents, subject=Adjustment to mail acceptance by server CCOLIVE, ticket_status=closed, client=Cirencester College, priority=2, created=2025-12-01 12:54:27, last_txn_id=0>, <Ticket(id=7173, rt_number=56641, queue=Incidents, subject=SBD System Issues, ticket_status=closed, client=ATA Group, priority=11, created=2025-12-01 13:05:51, last_txn_id=0>, <Ticket(id=7174, rt_number=56642, queue=Requests, subject=Arpino Warehouse Move - Urgent, ticket_status=closed, client=Advensys, priority=48, created=2025-12-01 14:29:19, last_txn_id=0>, <Ticket(id=7176, rt_number=56644, queue=Requests, subject=CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=65, created=2025-12-01 16:18:31, last_txn_id=0>, <Ticket(id=7180, rt_number=56678, queue=Sales, subject=CRITICAL: RAID on backup1.opencorporates.internal, ticket_status=resolved, client=OpenCorporates, priority=81, created=2025-12-02 07:52:47, last_txn_id=0>, <Ticket(id=7181, rt_number=56679, queue=Requests, subject=Access issue on Mull, ticket_status=closed, client=AskBio, priority=62, created=2025-12-02 09:58:03, last_txn_id=0>, <Ticket(id=7184, rt_number=56681, queue=Incidents, subject=CRITICAL: Networking: SSH on elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-12-02 15:27:22, last_txn_id=0>, <Ticket(id=7221, rt_number=56686, queue=Requests, subject=Install a CPAN module, ticket_status=closed, client=TCV, priority=41, created=2025-12-03 12:14:24, last_txn_id=0>, <Ticket(id=7224, rt_number=56689, queue=Requests, subject=Local Firewall rules, ticket_status=closed, client=Sucden, priority=62, created=2025-12-03 12:22:47, last_txn_id=0>, <Ticket(id=7226, rt_number=56691, queue=Incidents, subject=DOWN: arpinodeb.clients.advensys.internal, ticket_status=closed, client=Advensys, priority=31, created=2025-12-03 15:09:13, last_txn_id=0>, <Ticket(id=7227, rt_number=56692, queue=Triage, subject=Message - 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meta	{'end': datetime.date(2026, 1, 2), 'start': datetime.date(2025, 12, 1), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2026-01-02&start=2025-12-01' [GET]>

Triage response

01 Dec - 02 Jan

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triage_response_report_drilldown.html

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Level	Time	Message	Location
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DEBUG	2026-03-27 13:27:25.392872	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392884	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392891	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392898	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392905	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392910	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392917	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392923	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392928	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392933	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392939	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392944	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392950	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392955	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392961	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392967	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392972	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392977	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392982	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.392988	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393003	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393010	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393016	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393022	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393027	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393033	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393038	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393044	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393049	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393054	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393059	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393065	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393071	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393076	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393082	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393087	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393092	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393097	xxx	./services/model.py:838
DEBUG	2026-03-27 13:27:25.393103	xxx	./services/model.py:838