Triage response

15 Dec - 19 Dec

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	74d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56760	12 Dec, 13:38	0h 22m	AskBio	New server
56763	12 Dec, 20:20	0h 06m	None	Request for Direct Debit Information Confirmation
56765	14 Dec, 17:35	0h 06m	None	Application for Open Job Role
56770	15 Dec, 08:06	0h 02m	Reigate College	rc-mss.reigate.ac.uk disk filled up
56771	15 Dec, 08:34	0h 40m	OGT	rodney2.internal.ogtip.com predictive disk failure
56772	15 Dec, 08:36	0h 00m	Cirencester College	CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk
56773	15 Dec, 12:40	0h 18m	Sucden	SFL Old servers root access
56774	15 Dec, 12:42	0h 02m	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56775	15 Dec, 14:22	0h 06m	Lantech	Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025)
56783	16 Dec, 18:18	0	Crystal Units	CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local
56786	17 Dec, 08:12	0h 02m	Trident Honda	smbfs1.trident.lan volume usage /srv
56787	17 Dec, 08:58	0h 12m	None	Ticket#520169/IPA/Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025) -- has been updated
56790	17 Dec, 14:59	0h 12m	Sucden	Linux estate patching - January 2026
56791	17 Dec, 18:00	0h 05m	Internal	Piesup broken
56794	18 Dec, 08:29	0h 01m	AskBio	talisker.synpromics.com duply backups taking long
56795	18 Dec, 08:33	0h 01m	OGT	manuel.internal.ogtip.com restic issues
56796	18 Dec, 08:37	0h 01m	Internal	wey.tiger-computing.co.uk SSL/TLS cert issue
56797	18 Dec, 17:21	0h 16m	AskBio	CRITICAL: HTTP: prompt-softdev.askbio.com HTTPS on edb-iona.askbio.com
56802	19 Dec, 12:02	0h 02m	OGT	WARNING: Storage: RAID on mickey.internal.ogtip.com
56803	19 Dec, 14:49	0h 20m	Sucden	STAR dteadmin user to be added to Interstar07-10

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	23.063 msec
System CPU time	0.128 msec
Total CPU time	23.191 msec
Elapsed time	33.333 msec
Context switches	14 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-19&start=2025-12-15
REMOTE_ADDR	10.42.58.165
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-12-19'
'start'	'2025-12-15'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7295, rt_number=56760, queue=Requests, subject=New server , ticket_status=stalled, client=AskBio, priority=0, created=2025-12-12 13:38:46, last_txn_id=2441745>, <Ticket(id=7298, rt_number=56763, queue=Triage, subject=Request for Direct Debit Information Confirmation, ticket_status=rejected, client=None, priority=0, created=2025-12-12 20:20:54, last_txn_id=0>, <Ticket(id=7300, rt_number=56765, queue=Triage, subject=Application for Open Job Role, ticket_status=rejected, client=None, priority=0, created=2025-12-14 17:35:06, last_txn_id=0>, <Ticket(id=7305, rt_number=56770, queue=Incidents, subject=rc-mss.reigate.ac.uk disk filled up, ticket_status=closed, client=Reigate College, priority=61, created=2025-12-15 08:06:45, last_txn_id=0>, <Ticket(id=7306, rt_number=56771, queue=Problems, subject=rodney2.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=44, created=2025-12-15 08:34:43, last_txn_id=0>, <Ticket(id=7307, rt_number=56772, queue=Requests, subject=CRITICAL: HTTP: Moodle HTTPS on ccvle01.cirencester.ac.uk, ticket_status=rejected, client=Cirencester College, priority=50, created=2025-12-15 08:36:02, last_txn_id=0>, <Ticket(id=7308, rt_number=56773, queue=Requests, subject=SFL Old servers root access, ticket_status=closed, client=Sucden, priority=1, created=2025-12-15 12:40:03, last_txn_id=0>, <Ticket(id=7309, rt_number=56774, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=51, created=2025-12-15 12:42:12, last_txn_id=0>, <Ticket(id=7310, rt_number=56775, queue=Requests, subject=Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025), ticket_status=closed, client=Lantech, priority=41, created=2025-12-15 14:22:01, last_txn_id=0>, <Ticket(id=7318, rt_number=56783, queue=Incidents, subject=CRITICAL: System Health: Systemd State on crylonlis2024.crystal.local, ticket_status=closed, client=Crystal Units, priority=61, created=2025-12-16 18:18:06, last_txn_id=0>, <Ticket(id=7321, rt_number=56786, queue=Problems, subject=smbfs1.trident.lan volume usage /srv, ticket_status=closed, client=Trident Honda, priority=41, created=2025-12-17 08:12:57, last_txn_id=0>, <Ticket(id=7322, rt_number=56787, queue=Triage, subject=Ticket#520169/IPA/Re: Point Update for Moodle (to Moodle 4.5.7 - released on Oct 6th 2025) -- has been updated, ticket_status=rejected, client=None, priority=0, created=2025-12-17 08:58:47, last_txn_id=2434815>, <Ticket(id=7325, rt_number=56790, queue=Requests, subject=Linux estate patching - January 2026, ticket_status=resolved, client=Sucden, priority=64, created=2025-12-17 14:59:24, last_txn_id=2439520>, <Ticket(id=7326, rt_number=56791, queue=Incidents, subject=Piesup broken, ticket_status=closed, client=Internal, priority=51, created=2025-12-17 18:00:31, last_txn_id=0>, <Ticket(id=7329, rt_number=56794, queue=Problems, subject=talisker.synpromics.com duply backups taking long, ticket_status=closed, client=AskBio, priority=61, created=2025-12-18 08:29:44, last_txn_id=0>, <Ticket(id=7330, rt_number=56795, queue=Incidents, subject=manuel.internal.ogtip.com restic issues, ticket_status=closed, client=OGT, priority=51, created=2025-12-18 08:33:16, last_txn_id=0>, <Ticket(id=7331, rt_number=56796, queue=Problems, subject=wey.tiger-computing.co.uk SSL/TLS cert issue, ticket_status=closed, client=Internal, priority=41, created=2025-12-18 08:37:21, last_txn_id=0>, <Ticket(id=7332, rt_number=56797, queue=Requests, subject=CRITICAL: HTTP: prompt-softdev.askbio.com HTTPS on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-12-18 17:21:28, last_txn_id=0>, <Ticket(id=7337, rt_number=56802, queue=Incidents, subject=WARNING: Storage: RAID on mickey.internal.ogtip.com, ticket_status=rejected, client=OGT, priority=41, created=2025-12-19 12:02:01, last_txn_id=0>, <Ticket(id=7338, rt_number=56803, queue=Requests, subject=STAR dteadmin user to be added to Interstar07-10, ticket_status=closed, client=Sucden, priority=41, created=2025-12-19 14:49:29, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 12, 19), 'start': datetime.date(2025, 12, 15), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-12-19&start=2025-12-15' [GET]>
session	<SecureCookieSession {}>

Triage response

15 Dec - 19 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-20 21:01:49.823916	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.823972	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.823983	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.823991	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.823998	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824006	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824012	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824019	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824025	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824032	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824038	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824044	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824050	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824056	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824062	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824069	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824075	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824081	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824086	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824093	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824099	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824112	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824120	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824125	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824131	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824137	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824143	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824149	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824155	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824161	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824167	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824173	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824180	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824186	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824193	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824199	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824206	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824214	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824222	xxx	./services/model.py:838
DEBUG	2026-01-20 21:01:49.824228	xxx	./services/model.py:838