Triage response

08 Dec - 12 Dec

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	74d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56489	24 Nov, 11:23	0h 03m	OpenCorporates	Migrate bot server and dependencies
56711	07 Dec, 21:39	0h 34m	None	Application for Open Job Role
56714	08 Dec, 01:35	0h 31m	None	=?WIN-1252?Q?Vehicle_Tax_Expired_on_Mon,_December_08,_2025_=E2=80=93_Renewal_Required?=
56715	08 Dec, 09:39	0h 03m	Sucden	Power supply issues
56716	08 Dec, 10:16	0h 02m	Tusk IC	mammoth and elephant will be shutdown
56717	08 Dec, 10:30	0h 02m	OGT	rodney2.internal.ogtip.com predictive disk failure
56718	08 Dec, 10:42	0h 01m	OGT	ClusterCheck on cat1/2.internal.ogtip.com
56720	08 Dec, 15:13	0h 01m	Tusk IC	mammoth.tusknet systemd service failure
56721	08 Dec, 15:15	0h 03m	Imoves	Fwd: Your imoves invoice #189158
56722	08 Dec, 16:00	0h 09m	None	RE: Internal ref: Ticket #451731 - ASM - Linux Server Backup Agent
56723	08 Dec, 18:01	0	AskBio	CRITICAL: System Health: Systemd State on edb-iona.askbio.com
56727	09 Dec, 11:26	0h 00m	Rotastat	gallus.rotastat.com excessive load
56728	09 Dec, 11:38	0h 01m	OpenCorporates	Docker Registry
56731	09 Dec, 17:01	0h 01m	BD Group	CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal
56737	09 Dec, 19:21	0	Sucden	CRITICAL: System Health: Chrony on interstar09.sucden.co.uk
56741	10 Dec, 08:30	0h 01m	Tusk IC	Config files
56743	10 Dec, 11:30	0h 01m	Rotastat	CGram systemd service
56744	10 Dec, 13:12	0h 18m	Rotastat	fstab Entry
56745	10 Dec, 15:58	0h 05m	Tusk IC	Tusk IC access - 15 Dec
56751	11 Dec, 11:09	0h 02m	Gravytrain	wkhtmltopdf not available
56754	11 Dec, 12:14	0h 26m	Lantech	Request to secure public access to .git/ and 3 other files on moodle.ipa.ie
56755	11 Dec, 12:38	0h 09m	Sucden	IXN ILO
56756	11 Dec, 16:45	0h 14m	AskBio	Amendment to rebooting protocol
56758	12 Dec, 12:48	0h 31m	AskBio	New accounts
56760	12 Dec, 13:38	0h 05m	AskBio	New server
56762	12 Dec, 15:59	0h 04m	AskBio	Disk array on Talisker
56763	12 Dec, 20:20	0	None	Request for Direct Debit Information Confirmation

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	67.993 msec
System CPU time	0.000 msec
Total CPU time	67.993 msec
Elapsed time	83.106 msec
Context switches	23 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-12&start=2025-12-08
REMOTE_ADDR	10.42.58.165
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-12-12'
'start'	'2025-12-08'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7054, rt_number=56489, queue=Requests, subject=Migrate bot server and dependencies, ticket_status=open, client=OpenCorporates, priority=0, created=2025-11-24 11:23:39, last_txn_id=0>, <Ticket(id=7246, rt_number=56711, queue=Triage, subject=Application for Open Job Role, ticket_status=rejected, client=None, priority=0, created=2025-12-07 21:39:15, last_txn_id=0>, <Ticket(id=7249, rt_number=56714, queue=Triage, subject==?WIN-1252?Q?Vehicle_Tax_Expired_on_Mon,_December_08,_2025_=E2=80=93_Renewal_Required?=, ticket_status=rejected, client=None, priority=0, created=2025-12-08 01:35:31, last_txn_id=0>, <Ticket(id=7250, rt_number=56715, queue=Incidents, subject=Power supply issues, ticket_status=closed, client=Sucden, priority=52, created=2025-12-08 09:39:37, last_txn_id=0>, <Ticket(id=7251, rt_number=56716, queue=Requests, subject=mammoth and elephant will be shutdown, ticket_status=closed, client=Tusk IC, priority=41, created=2025-12-08 10:16:59, last_txn_id=0>, <Ticket(id=7252, rt_number=56717, queue=Requests, subject=rodney2.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=42, created=2025-12-08 10:30:42, last_txn_id=0>, <Ticket(id=7253, rt_number=56718, queue=Problems, subject=ClusterCheck on cat1/2.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2025-12-08 10:42:41, last_txn_id=0>, <Ticket(id=7255, rt_number=56720, queue=Incidents, subject=mammoth.tusknet systemd service failure, ticket_status=closed, client=Tusk IC, priority=51, created=2025-12-08 15:13:39, last_txn_id=0>, <Ticket(id=7256, rt_number=56721, queue=Requests, subject=Fwd: Your imoves invoice #189158, ticket_status=closed, client=Imoves, priority=42, created=2025-12-08 15:15:19, last_txn_id=0>, <Ticket(id=7257, rt_number=56722, queue=Sales, subject=RE: Internal ref: Ticket #451731 - ASM - Linux Server Backup Agent, ticket_status=stalled, client=None, priority=0, created=2025-12-08 16:00:28, last_txn_id=0>, <Ticket(id=7258, rt_number=56723, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=50, created=2025-12-08 18:01:01, last_txn_id=0>, <Ticket(id=7262, rt_number=56727, queue=Incidents, subject=gallus.rotastat.com excessive load, ticket_status=closed, client=Rotastat, priority=52, created=2025-12-09 11:26:32, last_txn_id=0>, <Ticket(id=7263, rt_number=56728, queue=Requests, subject=Docker Registry, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-12-09 11:38:27, last_txn_id=0>, <Ticket(id=7266, rt_number=56731, queue=Incidents, subject=CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=61, created=2025-12-09 17:01:29, last_txn_id=0>, <Ticket(id=7272, rt_number=56737, queue=Incidents, subject=CRITICAL: System Health: Chrony on interstar09.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2025-12-09 19:21:38, last_txn_id=0>, <Ticket(id=7275, rt_number=56741, queue=Requests, subject=Config files, ticket_status=closed, client=Tusk IC, priority=41, created=2025-12-10 08:30:59, last_txn_id=0>, <Ticket(id=7277, rt_number=56743, queue=Requests, subject=CGram systemd service, ticket_status=closed, client=Rotastat, priority=41, created=2025-12-10 11:30:14, last_txn_id=0>, <Ticket(id=7278, rt_number=56744, queue=Requests, subject=fstab Entry, ticket_status=closed, client=Rotastat, priority=41, created=2025-12-10 13:12:46, last_txn_id=0>, <Ticket(id=7279, rt_number=56745, queue=Requests, subject=Tusk IC access - 15 Dec , ticket_status=closed, client=Tusk IC, priority=0, created=2025-12-10 15:58:07, last_txn_id=0>, <Ticket(id=7286, rt_number=56751, queue=Requests, subject=wkhtmltopdf not available, ticket_status=closed, client=Gravytrain, priority=41, created=2025-12-11 11:09:01, last_txn_id=0>, <Ticket(id=7289, rt_number=56754, queue=Requests, subject=Request to secure public access to .git/ and 3 other files on moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=42, created=2025-12-11 12:14:55, last_txn_id=0>, <Ticket(id=7290, rt_number=56755, queue=Requests, subject=IXN ILO, ticket_status=closed, client=Sucden, priority=42, created=2025-12-11 12:38:52, last_txn_id=0>, <Ticket(id=7291, rt_number=56756, queue=Requests, subject=Amendment to rebooting protocol, ticket_status=closed, client=AskBio, priority=41, created=2025-12-11 16:45:44, last_txn_id=0>, <Ticket(id=7293, rt_number=56758, queue=Requests, subject=New accounts, ticket_status=resolved, client=AskBio, priority=64, created=2025-12-12 12:48:27, last_txn_id=2433375>, <Ticket(id=7295, rt_number=56760, queue=Requests, subject=New server , ticket_status=stalled, client=AskBio, priority=0, created=2025-12-12 13:38:46, last_txn_id=2441745>, <Ticket(id=7297, rt_number=56762, queue=Requests, subject=Disk array on Talisker, ticket_status=closed, client=AskBio, priority=42, created=2025-12-12 15:59:02, last_txn_id=0>, <Ticket(id=7298, rt_number=56763, queue=Triage, subject=Request for Direct Debit Information Confirmation, ticket_status=rejected, client=None, priority=0, created=2025-12-12 20:20:54, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 12, 12), 'start': datetime.date(2025, 12, 8), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-12-12&start=2025-12-08' [GET]>
session	<SecureCookieSession {}>

Triage response

08 Dec - 12 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-20 21:04:24.166072	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166132	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166142	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166150	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166155	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166161	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166166	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166172	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166177	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166183	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166188	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166193	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166198	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166203	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166208	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166213	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166219	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166224	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166229	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166235	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166240	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166245	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166250	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166256	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166261	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166267	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166272	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166278	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166285	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166291	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166298	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166303	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166309	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166314	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166319	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166324	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166329	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166334	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166339	xxx	./services/model.py:838
DEBUG	2026-01-20 21:04:24.166345	xxx	./services/model.py:838