Triage response

08 Dec - 12 Dec

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	117d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56489	24 Nov, 11:23	0h 03m	OpenCorporates	Migrate bot server and dependencies
56711	07 Dec, 21:39	0h 34m	None	Application for Open Job Role
56714	08 Dec, 01:35	0h 31m	None	=?WIN-1252?Q?Vehicle_Tax_Expired_on_Mon,_December_08,_2025_=E2=80=93_Renewal_Required?=
56715	08 Dec, 09:39	0h 03m	Sucden	Power supply issues
56716	08 Dec, 10:16	0h 02m	Tusk IC	mammoth and elephant will be shutdown
56717	08 Dec, 10:30	0h 02m	OGT	rodney2.internal.ogtip.com predictive disk failure
56718	08 Dec, 10:42	0h 01m	OGT	ClusterCheck on cat1/2.internal.ogtip.com
56720	08 Dec, 15:13	0h 01m	Tusk IC	mammoth.tusknet systemd service failure
56721	08 Dec, 15:15	0h 03m	Imoves	Fwd: Your imoves invoice #189158
56722	08 Dec, 16:00	0h 09m	None	RE: Internal ref: Ticket #451731 - ASM - Linux Server Backup Agent
56723	08 Dec, 18:01	0	AskBio	CRITICAL: System Health: Systemd State on edb-iona.askbio.com
56727	09 Dec, 11:26	0h 00m	Rotastat	gallus.rotastat.com excessive load
56728	09 Dec, 11:38	0h 01m	OpenCorporates	Docker Registry
56731	09 Dec, 17:01	0h 01m	BD Group	CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal
56737	09 Dec, 19:21	0	Sucden	CRITICAL: System Health: Chrony on interstar09.sucden.co.uk
56741	10 Dec, 08:30	0h 01m	Tusk IC	Config files
56743	10 Dec, 11:30	0h 01m	Rotastat	CGram systemd service
56744	10 Dec, 13:12	0h 18m	Rotastat	fstab Entry
56745	10 Dec, 15:58	0h 05m	Tusk IC	Tusk IC access - 15 Dec
56751	11 Dec, 11:09	0h 02m	Gravytrain	wkhtmltopdf not available
56754	11 Dec, 12:14	0h 26m	Lantech	Request to secure public access to .git/ and 3 other files on moodle.ipa.ie
56755	11 Dec, 12:38	0h 09m	Sucden	IXN ILO
56756	11 Dec, 16:45	0h 14m	AskBio	Amendment to rebooting protocol
56758	12 Dec, 12:48	0h 31m	AskBio	New accounts
56760	12 Dec, 13:38	0h 05m	AskBio	New server
56762	12 Dec, 15:59	0h 04m	AskBio	Disk array on Talisker
56763	12 Dec, 20:20	0	None	Request for Direct Debit Information Confirmation

git hash: master (b637c68b)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.1.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	21.946 msec
System CPU time	2.337 msec
Total CPU time	24.283 msec
Elapsed time	46.263 msec
Context switches	15 voluntary, 49 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-12&start=2025-12-08
REMOTE_ADDR	10.42.13.18
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.1.0

Variable	Value
'end'	'2025-12-12'
'start'	'2025-12-08'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=7054, rt_number=56489, queue=Requests, subject=Migrate bot server and dependencies, ticket_status=resolved, client=OpenCorporates, priority=0, created=2025-11-24 11:23:39, last_txn_id=0>, <Ticket(id=7246, rt_number=56711, queue=Triage, subject=Application for Open Job Role, ticket_status=rejected, client=None, priority=0, created=2025-12-07 21:39:15, last_txn_id=0>, <Ticket(id=7249, rt_number=56714, queue=Triage, subject==?WIN-1252?Q?Vehicle_Tax_Expired_on_Mon,_December_08,_2025_=E2=80=93_Renewal_Required?=, ticket_status=rejected, client=None, priority=0, created=2025-12-08 01:35:31, last_txn_id=0>, <Ticket(id=7250, rt_number=56715, queue=Incidents, subject=Power supply issues, ticket_status=closed, client=Sucden, priority=52, created=2025-12-08 09:39:37, last_txn_id=0>, <Ticket(id=7251, rt_number=56716, queue=Requests, subject=mammoth and elephant will be shutdown, ticket_status=closed, client=Tusk IC, priority=41, created=2025-12-08 10:16:59, last_txn_id=0>, <Ticket(id=7252, rt_number=56717, queue=Requests, subject=rodney2.internal.ogtip.com predictive disk failure, ticket_status=closed, client=OGT, priority=42, created=2025-12-08 10:30:42, last_txn_id=0>, <Ticket(id=7253, rt_number=56718, queue=Problems, subject=ClusterCheck on cat1/2.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2025-12-08 10:42:41, last_txn_id=0>, <Ticket(id=7255, rt_number=56720, queue=Incidents, subject=mammoth.tusknet systemd service failure, ticket_status=closed, client=Tusk IC, priority=51, created=2025-12-08 15:13:39, last_txn_id=0>, <Ticket(id=7256, rt_number=56721, queue=Requests, subject=Fwd: Your imoves invoice #189158, ticket_status=closed, client=Imoves, priority=42, created=2025-12-08 15:15:19, last_txn_id=0>, <Ticket(id=7257, rt_number=56722, queue=Sales, subject=RE: Internal ref: Ticket #451731 - ASM - Linux Server Backup Agent, ticket_status=resolved, client=None, priority=0, created=2025-12-08 16:00:28, last_txn_id=0>, <Ticket(id=7258, rt_number=56723, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=50, created=2025-12-08 18:01:01, last_txn_id=0>, <Ticket(id=7262, rt_number=56727, queue=Incidents, subject=gallus.rotastat.com excessive load, ticket_status=closed, client=Rotastat, priority=52, created=2025-12-09 11:26:32, last_txn_id=0>, <Ticket(id=7263, rt_number=56728, queue=Requests, subject=Docker Registry, ticket_status=closed, client=OpenCorporates, priority=41, created=2025-12-09 11:38:27, last_txn_id=0>, <Ticket(id=7266, rt_number=56731, queue=Incidents, subject=CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal, ticket_status=closed, client=BD Group, priority=61, created=2025-12-09 17:01:29, last_txn_id=0>, <Ticket(id=7272, rt_number=56737, queue=Incidents, subject=CRITICAL: System Health: Chrony on interstar09.sucden.co.uk, ticket_status=closed, client=Sucden, priority=61, created=2025-12-09 19:21:38, last_txn_id=0>, <Ticket(id=7275, rt_number=56741, queue=Requests, subject=Config files, ticket_status=closed, client=Tusk IC, priority=41, created=2025-12-10 08:30:59, last_txn_id=0>, <Ticket(id=7277, rt_number=56743, queue=Requests, subject=CGram systemd service, ticket_status=closed, client=Rotastat, priority=41, created=2025-12-10 11:30:14, last_txn_id=0>, <Ticket(id=7278, rt_number=56744, queue=Requests, subject=fstab Entry, ticket_status=closed, client=Rotastat, priority=41, created=2025-12-10 13:12:46, last_txn_id=0>, <Ticket(id=7279, rt_number=56745, queue=Requests, subject=Tusk IC access - 15 Dec , ticket_status=closed, client=Tusk IC, priority=0, created=2025-12-10 15:58:07, last_txn_id=0>, <Ticket(id=7286, rt_number=56751, queue=Requests, subject=wkhtmltopdf not available, ticket_status=closed, client=Gravytrain, priority=41, created=2025-12-11 11:09:01, last_txn_id=0>, <Ticket(id=7289, rt_number=56754, queue=Requests, subject=Request to secure public access to .git/ and 3 other files on moodle.ipa.ie, ticket_status=closed, client=Lantech, priority=42, created=2025-12-11 12:14:55, last_txn_id=0>, <Ticket(id=7290, rt_number=56755, queue=Requests, subject=IXN ILO, ticket_status=closed, client=Sucden, priority=42, created=2025-12-11 12:38:52, last_txn_id=0>, <Ticket(id=7291, rt_number=56756, queue=Requests, subject=Amendment to rebooting protocol, ticket_status=closed, client=AskBio, priority=41, created=2025-12-11 16:45:44, last_txn_id=0>, <Ticket(id=7293, rt_number=56758, queue=Requests, subject=New accounts, ticket_status=closed, client=AskBio, priority=64, created=2025-12-12 12:48:27, last_txn_id=2433375>, <Ticket(id=7295, rt_number=56760, queue=Requests, subject=New server , ticket_status=closed, client=AskBio, priority=0, created=2025-12-12 13:38:46, last_txn_id=2441745>, <Ticket(id=7297, rt_number=56762, queue=Requests, subject=Disk array on Talisker, ticket_status=closed, client=AskBio, priority=42, created=2025-12-12 15:59:02, last_txn_id=0>, <Ticket(id=7298, rt_number=56763, queue=Triage, subject=Request for Direct Debit Information Confirmation, ticket_status=rejected, client=None, priority=0, created=2025-12-12 20:20:54, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 12, 12), 'start': datetime.date(2025, 12, 8), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-12-12&start=2025-12-08' [GET]>

Triage response

08 Dec - 12 Dec

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-22 15:54:21.455508	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455554	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455563	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455569	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455574	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455580	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455585	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455590	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455595	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455600	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455605	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455609	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455615	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455619	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455624	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455629	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455634	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455639	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455644	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455648	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455653	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455657	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455662	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455667	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455672	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455677	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455681	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455685	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455690	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455695	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455700	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455704	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455709	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455714	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455719	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455723	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455728	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455732	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455737	xxx	./services/model.py:838
DEBUG	2026-03-22 15:54:21.455741	xxx	./services/model.py:838