Triage response

10 Nov - 12 Dec

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	193d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56317	04 Nov, 10:49	1h 22m	ITC Compliance	ITC Wildcard certificate expiry
56371	10 Nov, 08:16	0h 01m	AskBio	macleod.synpromics.com backup to thames.tiger-computing.co.uk
56373	10 Nov, 08:35	0h 01m	AskBio	edb-coll.askbio.com configuration management
56376	10 Nov, 10:54	0h 03m	Entrepreneurs Circle	srv.entrepreneurscircle.org high load/timeouts
56378	10 Nov, 11:19	0h 14m	ITC Compliance	Apache
56382	10 Nov, 12:55	0h 06m	eTherapeutics	Expired SCIM token [Non-Urgent]
56383	10 Nov, 14:29	0h 02m	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56384	10 Nov, 16:36	0h 02m	AskBio	UNKNOWN: NRPE Disk: All Disks on edb-jura.askbio.com
56387	11 Nov, 08:22	0h 01m	Internal	CRITICAL: HTTP: BackupPC on mersey.tiger-computing.co.uk
56388	11 Nov, 08:23	0h 01m	OGT	manuel.internal.ogtip.com restic forget failure srv-restic-projects
56389	11 Nov, 09:55	0h 03m	DLS Plastics	Request of contract copy Direct Leisure Supplies Ltd
56390	11 Nov, 11:20	0h 00m	OGT	ant.internal.ogtip.com configuration issue
56393	11 Nov, 16:24	0h 01m	DLS Plastics	DLS Medical site down
56395	12 Nov, 08:21	0h 01m	BD Group	ef-v5-nodes.c.ef-platform.internal site timeouts
56396	12 Nov, 08:44	0h 00m	Tusk IC	CRITICAL: Networking: SSH on elephant.tusknet
56397	12 Nov, 12:30	0h 01m	Azura	WARNING: NRPE Disk: /home on ocado1.opentrk.com
56398	12 Nov, 14:27	0h 06m	Internal	Branded Advertising Campaign - £850 Flat Fee
56400	12 Nov, 15:20	0h 03m	Sucden	TECH-67051 VM to replace Star Build Servers
56402	12 Nov, 15:46	0h 01m	Internal	Message - Harvey Sakha \| Growth Agency \| 0161 912 0770
56405	13 Nov, 08:03	0h 01m	AskBio	edb-coll.askbio.com restic failure
56408	13 Nov, 13:31	0h 47m	AskBio	updates on servers
56409	13 Nov, 15:22	0h 41m	OGT	WARNING: Puppet: Checking-in on albert.internal.ogtip.com
56417	14 Nov, 14:58	0h 06m	Sucden	Sucden Weekend Work and Changes
56420	16 Nov, 12:00	0h 23m	Midnight Hax	SSL certificates on woodlands
56424	17 Nov, 00:12	0h 22m	OpenCorporates	[FIRING:1] Database connections [count sum] (RDS) Tiger Computing (oc-prod-openc DatabaseConnections)
56425	17 Nov, 08:36	0h 01m	Azura	status of ocado servers
56428	17 Nov, 10:27	0h 53m	Sucden	Server sending DNS to Pakistan
56431	17 Nov, 11:27	0h 02m	Internal	WARNING: System Health: Kitchen Sink on albert.internal.ogtip.com
56433	17 Nov, 12:39	0h 01m	Internal	rke2-etcd-defrag.service failed \| avon3.tcl.internal
56434	17 Nov, 12:47	0h 08m	Trident Honda	Storage alert: /srv on smbfs1.trident.lan
56435	17 Nov, 14:09	0h 36m	Global Brands	UNKNOWN: Storage: RAID on svr1.global-brands.internal
56436	17 Nov, 15:47	0h 00m	Sucden	Create Client Services accounts for Martin and Peter
56437	17 Nov, 16:20	2h 01m	Gravytrain	Emails from prod.gt1.grvytrn.co.uk
56440	18 Nov, 07:40	0	Global Brands	UNKNOWN: Storage: RAID on claycross.global-brands.internal
56441	18 Nov, 08:21	0h 03m	JISC	OpenAthens server patching
56443	18 Nov, 09:14	0h 00m	Novadata	WARNING: System Health: Kitchen Sink on arcturus.novadata.internal
56448	18 Nov, 11:03	0h 09m	Gravytrain	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
56449	18 Nov, 11:36	0h 02m	DLS Plastics	DOWN: dlskvm1.dls.internal
56451	18 Nov, 11:43	0h 07m	BD Group	CRITICAL: HTTP: www.1stchoice-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56452	18 Nov, 11:49	0h 02m	BD Group	CRITICAL: HTTP: client.rapidformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
56453	18 Nov, 11:49	0h 06m	BD Group	CRITICAL: HTTP: www.yourcompanyformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56454	18 Nov, 11:57	0h 01m	Entrepreneurs Circle	Cloudflare outage
56455	18 Nov, 12:06	0h 00m	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56457	18 Nov, 12:38	0h 16m	Tangram	ETXAWS01
56458	18 Nov, 15:14	0h 17m	Internal	FW: Branded Advertising Campaign - £850 Flat Fee
56459	18 Nov, 17:38	0h 22m	ITC Compliance	Clocks changed
56462	19 Nov, 08:19	0h 02m	Gravytrain	app.prod.bf1.grvytrn.co.uk logrotate failure
56463	19 Nov, 11:01	0h 04m	AskBio	CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com
56464	19 Nov, 11:39	0h 02m	DLS Plastics	CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on dls-filestore1.dls.internal
56465	19 Nov, 13:39	0h 06m	AskBio	/weka performance on Macleod
56467	20 Nov, 09:50	0h 05m	ERF Electrical	FW: Remove AMEX Symbol from Payment Card Options
56472	20 Nov, 17:00	0h 03m	Tusk IC	Stop overwriting sssd.conf with puppet
56474	21 Nov, 09:10	0h 01m	AskBio	Re: PromPT email
56478	23 Nov, 02:34	0	Crystal Units	NTP on crylonlis2024.crystal.local
56481	24 Nov, 00:27	0	Quickline	CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk
56482	24 Nov, 00:29	0	Quickline	CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk
56483	18 Nov, 10:03	0h 01m	Tangram	dgx2.internal.etherapeutics.co.uk root volume filling up
56484	24 Nov, 08:19	0h 00m	Internal	CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal
56485	24 Nov, 09:09	0h 00m	Tusk IC	mammoth.tusknet network mounts
56486	24 Nov, 10:11	0h 05m	Tusk IC	WARNING: Puppet: Checking-in on mammoth.tusknet
56488	24 Nov, 11:14	0h 19m	Azura	ford6.opentrk.com vpn certificate
56489	24 Nov, 11:23	0h 03m	OpenCorporates	Migrate bot server and dependencies
56490	24 Nov, 11:51	0h 35m	OpenCorporates	Server Shutdown
56492	24 Nov, 15:12	0h 04m	ATA Group	Re: [-External-] SBD server Slowness and unavailability
56533	25 Nov, 10:15	0h 01m	Internal	WARNING: System Health: Kitchen Sink on nene1.ipa.tigr.uk
56535	25 Nov, 11:46	0h 01m	AskBio	macleod.synpromics.com storr monitoring
56537	25 Nov, 17:17	0h 03m	AskBio	Prompt Issues
56570	25 Nov, 21:45	0	AskBio	Network interruptions
56572	26 Nov, 09:55	0h 03m	AskBio	possible weka issue
56574	26 Nov, 10:22	0h 02m	None	St Michaels Golf Club Package
56575	26 Nov, 13:23	0h 01m	Tusk IC	upcoming network outage
56579	26 Nov, 15:22	0h 02m	Tusk IC	CRITICAL: NRPE Disk: /home on mammoth.tusknet
56581	27 Nov, 08:29	0h 01m	Gravytrain	app.prod.bf1.grvytrn.co.uk service failure
56617	27 Nov, 10:42	0h 24m	Internal	SSH keys for TPC
56619	27 Nov, 12:12	0h 02m	Internal	WARNING: Puppet: Environment on clyde.tiger-computing.co.uk
56620	27 Nov, 12:53	0h 08m	Sucden	WARNING: System Health: Chrony on martha.sucden.co.uk
56621	27 Nov, 13:24	0h 03m	ITC Compliance	Updated public key
56623	27 Nov, 17:35	0h 25m	JISC	VPN access for Jim Potter
56626	28 Nov, 11:24	0h 04m	Globecast	new VPN address for Globecast
56627	28 Nov, 12:31	0h 15m	Tusk IC	Remove Tusk servers from support
56629	28 Nov, 16:55	0h 05m	Global Brands	CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal
56630	30 Nov, 20:46	0	Internal	DOWN: thames.tiger-computing.co.uk
56636	01 Dec, 08:33	0h 02m	Internal	CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal
56637	01 Dec, 08:38	0h 02m	DLS Plastics	dls-weberp2.dlsmedical.internal root volume filling up
56640	01 Dec, 12:54	0h 44m	Cirencester College	Adjustment to mail acceptance by server CCOLIVE
56641	01 Dec, 13:05	0h 29m	ATA Group	SBD System Issues
56642	01 Dec, 14:29	0h 10m	Advensys	Arpino Warehouse Move - Urgent
56644	01 Dec, 16:18	0h 03m	Entrepreneurs Circle	CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org
56678	02 Dec, 07:52	0	OpenCorporates	CRITICAL: RAID on backup1.opencorporates.internal
56679	02 Dec, 09:58	0h 11m	AskBio	Access issue on Mull
56681	02 Dec, 15:27	0h 04m	Tusk IC	CRITICAL: Networking: SSH on elephant.tusknet
56686	03 Dec, 12:14	0h 40m	TCV	Install a CPAN module
56689	03 Dec, 12:22	0h 16m	Sucden	Local Firewall rules
56691	03 Dec, 15:09	0h 02m	Advensys	DOWN: arpinodeb.clients.advensys.internal
56692	03 Dec, 16:54	1h 16m	Internal	Message - Ross Fraser \| Q A \| 07966 580627
56698	04 Dec, 15:44	0h 03m	JISC	OpenAthens server patching
56700	05 Dec, 10:32	0h 04m	JISC	WARNING: Cluster: ClusterCheck on ath-lin-prx-l02.int.openathens.net
56703	05 Dec, 11:25	0h 03m	OGT	WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com
56704	05 Dec, 15:01	0h 08m	Sucden	TCP connections issues on interstar07,08,09,10 - Urgent
56706	06 Dec, 12:17	0	None	Action required: Your vehicle tax expired, Sat, December 06, 2025 12:08 PM
56708	06 Dec, 20:58	0	Quickline	CRITICAL: Special: Zabbix Server on aql-svr-zabbix-app.quickline.co.uk
56711	07 Dec, 21:39	0h 34m	None	Application for Open Job Role
56714	08 Dec, 01:35	0h 31m	None	=?WIN-1252?Q?Vehicle_Tax_Expired_on_Mon,_December_08,_2025_=E2=80=93_Renewal_Required?=
56715	08 Dec, 09:39	0h 03m	Sucden	Power supply issues
56716	08 Dec, 10:16	0h 02m	Tusk IC	mammoth and elephant will be shutdown
56717	08 Dec, 10:30	0h 02m	OGT	rodney2.internal.ogtip.com predictive disk failure
56718	08 Dec, 10:42	0h 01m	OGT	ClusterCheck on cat1/2.internal.ogtip.com
56720	08 Dec, 15:13	0h 01m	Tusk IC	mammoth.tusknet systemd service failure
56721	08 Dec, 15:15	0h 03m	Imoves	Fwd: Your imoves invoice #189158
56722	08 Dec, 16:00	0h 09m	None	RE: Internal ref: Ticket #451731 - ASM - Linux Server Backup Agent
56723	08 Dec, 18:01	0	AskBio	CRITICAL: System Health: Systemd State on edb-iona.askbio.com
56727	09 Dec, 11:26	0h 00m	Rotastat	gallus.rotastat.com excessive load
56728	09 Dec, 11:38	0h 01m	OpenCorporates	Docker Registry
56731	09 Dec, 17:01	0h 01m	BD Group	CRITICAL: HTTP: portal.bdgroup.co.uk HTTP on env.bridget.bdg.internal
56737	09 Dec, 19:21	0	Sucden	CRITICAL: System Health: Chrony on interstar09.sucden.co.uk
56741	10 Dec, 08:30	0h 01m	Tusk IC	Config files
56743	10 Dec, 11:30	0h 01m	Rotastat	CGram systemd service
56744	10 Dec, 13:12	0h 18m	Rotastat	fstab Entry
56745	10 Dec, 15:58	0h 05m	Tusk IC	Tusk IC access - 15 Dec
56751	11 Dec, 11:09	0h 02m	Gravytrain	wkhtmltopdf not available
56754	11 Dec, 12:14	0h 26m	Lantech	Request to secure public access to .git/ and 3 other files on moodle.ipa.ie
56755	11 Dec, 12:38	0h 09m	Sucden	IXN ILO
56756	11 Dec, 16:45	0h 14m	AskBio	Amendment to rebooting protocol
56758	12 Dec, 12:48	0h 31m	AskBio	New accounts
56760	12 Dec, 13:38	0h 05m	AskBio	New server
56762	12 Dec, 15:59	0h 04m	AskBio	Disk array on Talisker
56763	12 Dec, 20:20	0	None	Request for Direct Debit Information Confirmation

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	245.273 msec
System CPU time	7.056 msec
Total CPU time	252.329 msec
Elapsed time	319.911 msec
Context switches	105 voluntary, 608 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-12&start=2025-11-10
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-12-12'
'start'	'2025-11-10'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=6883, rt_number=56317, queue=Requests, subject=ITC Wildcard certificate expiry, ticket_status=closed, client=ITC Compliance, priority=65, created=2025-11-04 10:49:43, last_txn_id=0>, <Ticket(id=6936, rt_number=56371, queue=Incidents, subject=macleod.synpromics.com backup to thames.tiger-computing.co.uk, ticket_status=closed, client=AskBio, priority=51, created=2025-11-10 08:16:23, last_txn_id=0>, <Ticket(id=6938, rt_number=56373, queue=Incidents, subject=edb-coll.askbio.com configuration management, ticket_status=closed, client=AskBio, priority=61, created=2025-11-10 08:35:48, last_txn_id=0>, <Ticket(id=6941, rt_number=56376, queue=Incidents, subject=srv.entrepreneurscircle.org high load/timeouts, ticket_status=closed, client=Entrepreneurs 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g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 12, 12), 'start': datetime.date(2025, 11, 10), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-12-12&start=2025-11-10' [GET]>

Triage response

10 Nov - 12 Dec

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triage_response_report_drilldown.html

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Level	Time	Message	Location
DEBUG	2026-07-10 20:12:03.597046	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:03.597112	xxx	./services/model.py:838
DEBUG	2026-07-10 20:12:03.597124	xxx	./services/model.py:838
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DEBUG	2026-07-10 20:12:03.597156	xxx	./services/model.py:838
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DEBUG	2026-07-10 20:12:03.597378	xxx	./services/model.py:838