Triage response

03 Nov - Yesterday

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	45d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56299	01 Nov, 11:56	0h 05m	None	tiger-computing
56307	03 Nov, 08:27	0h 02m	Sucden	duffman.sucden.co.uk configuration stuck
56308	03 Nov, 08:35	0h 01m	Internal	nene{1,2}.ipa.tigr.uk LDAPS/FreeIPA certs expiry
56309	03 Nov, 09:30	0h 03m	Internal	Server with excess backups and no quota
56313	04 Nov, 00:30	0h 08m	None	This is for you!
56314	04 Nov, 08:48	0h 07m	Sucden	SNMP Uptime Warnings
56317	04 Nov, 10:49	1h 22m	ITC Compliance	ITC Wildcard certificate expiry
56322	04 Nov, 11:48	0h 02m	Internal	Backups to Thames from Mersey
56324	04 Nov, 12:39	0h 03m	Tusk IC	saltd.service failed on mammoth.tusknet
56325	04 Nov, 12:44	0h 06m	Tusk IC	Storage alert: /srv/software on mammoth.tusknet
56326	04 Nov, 12:47	0h 03m	Rotastat	Storage alert: /home on gallus.rotastat.com
56327	04 Nov, 13:02	0h 06m	Novadata	Your AWS CloudShell data is scheduled for deletion on November 14, 2025
56331	05 Nov, 08:05	0h 01m	Trident Honda	vmsvr1.trident.lan pacemaker warning
56332	05 Nov, 08:07	0h 17m	Internal	CRITICAL: Backups: Restic tcl-thames on bann1.tcl.internal
56333	05 Nov, 09:05	0h 02m	Tusk IC	mammoth.tusknet storage volume usage /srv/technology
56334	05 Nov, 09:36	0h 02m	Tusk IC	mammoth.tusknet storage volume usage /home
56339	05 Nov, 15:27	0h 00m	AskBio	UNKNOWN: Disk: fstab mounts on edb-coll.askbio.com
56341	05 Nov, 19:31	0	Quickline	AQL servers offline
56345	06 Nov, 09:39	0h 18m	OGT	WARNING: NRPE Disk: All Disks on manuel.internal.ogtip.com
56346	06 Nov, 10:28	0h 07m	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
56347	06 Nov, 10:42	0h 19m	ITC Compliance	Additional support and SSH access
56349	06 Nov, 13:44	0h 01m	Internal	severn1/2/3.tiger-computing.co.uk ceph issue - large object
56351	06 Nov, 16:04	0h 08m	Sysdoc	Monitoring and security
56355	07 Nov, 08:35	0h 01m	AskBio	edb-coll.askbio.com restic backups
56356	07 Nov, 09:24	0h 41m	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
56357	07 Nov, 09:46	0h 11m	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56365	08 Nov, 12:19	0	Sucden	CRITICAL: Systemd State on multiple Sucden systems
56371	10 Nov, 08:16	0h 01m	AskBio	macleod.synpromics.com backup to thames.tiger-computing.co.uk
56373	10 Nov, 08:35	0h 01m	AskBio	edb-coll.askbio.com configuration management
56376	10 Nov, 10:54	0h 03m	Entrepreneurs Circle	srv.entrepreneurscircle.org high load/timeouts
56378	10 Nov, 11:19	0h 14m	ITC Compliance	Apache
56382	10 Nov, 12:55	0h 06m	eTherapeutics	Expired SCIM token [Non-Urgent]
56383	10 Nov, 14:29	0h 02m	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56384	10 Nov, 16:36	0h 02m	AskBio	UNKNOWN: NRPE Disk: All Disks on edb-jura.askbio.com
56387	11 Nov, 08:22	0h 01m	Internal	CRITICAL: HTTP: BackupPC on mersey.tiger-computing.co.uk
56388	11 Nov, 08:23	0h 01m	OGT	manuel.internal.ogtip.com restic forget failure srv-restic-projects
56389	11 Nov, 09:55	0h 03m	DLS Plastics	Request of contract copy Direct Leisure Supplies Ltd
56390	11 Nov, 11:20	0h 00m	OGT	ant.internal.ogtip.com configuration issue
56393	11 Nov, 16:24	0h 01m	DLS Plastics	DLS Medical site down
56395	12 Nov, 08:21	0h 01m	BD Group	ef-v5-nodes.c.ef-platform.internal site timeouts
56396	12 Nov, 08:44	0h 00m	Tusk IC	CRITICAL: Networking: SSH on elephant.tusknet
56397	12 Nov, 12:30	0h 01m	Azura	WARNING: NRPE Disk: /home on ocado1.opentrk.com
56398	12 Nov, 14:27	0h 06m	Internal	Branded Advertising Campaign - £850 Flat Fee
56400	12 Nov, 15:20	0h 03m	Sucden	TECH-67051 VM to replace Star Build Servers
56402	12 Nov, 15:46	0h 01m	Internal	Message - Harvey Sakha \| Growth Agency \| 0161 912 0770
56405	13 Nov, 08:03	0h 01m	AskBio	edb-coll.askbio.com restic failure
56408	13 Nov, 13:31	0h 47m	AskBio	updates on servers
56409	13 Nov, 15:22	0h 41m	OGT	WARNING: Puppet: Checking-in on albert.internal.ogtip.com
56417	14 Nov, 14:58	0h 06m	Sucden	Sucden Weekend Work and Changes
56420	16 Nov, 12:00	0h 23m	Midnight Hax	SSL certificates on woodlands
56424	17 Nov, 00:12	0h 22m	OpenCorporates	[FIRING:1] Database connections [count sum] (RDS) Tiger Computing (oc-prod-openc DatabaseConnections)
56425	17 Nov, 08:36	0h 01m	Azura	status of ocado servers
56428	17 Nov, 10:27	0h 53m	Sucden	Server sending DNS to Pakistan
56431	17 Nov, 11:27	0h 02m	Internal	WARNING: System Health: Kitchen Sink on albert.internal.ogtip.com
56433	17 Nov, 12:39	0h 01m	Internal	rke2-etcd-defrag.service failed \| avon3.tcl.internal
56434	17 Nov, 12:47	0h 08m	Trident Honda	Storage alert: /srv on smbfs1.trident.lan
56435	17 Nov, 14:09	0h 36m	Global Brands	UNKNOWN: Storage: RAID on svr1.global-brands.internal
56436	17 Nov, 15:47	0h 00m	Sucden	Create Client Services accounts for Martin and Peter
56437	17 Nov, 16:20	2h 01m	Gravytrain	Emails from prod.gt1.grvytrn.co.uk
56440	18 Nov, 07:40	0	Global Brands	UNKNOWN: Storage: RAID on claycross.global-brands.internal
56441	18 Nov, 08:21	0h 03m	JISC	OpenAthens server patching
56443	18 Nov, 09:14	0h 00m	Novadata	WARNING: System Health: Kitchen Sink on arcturus.novadata.internal
56448	18 Nov, 11:03	0h 09m	Gravytrain	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
56449	18 Nov, 11:36	0h 02m	DLS Plastics	DOWN: dlskvm1.dls.internal
56451	18 Nov, 11:43	0h 07m	BD Group	CRITICAL: HTTP: www.1stchoice-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56452	18 Nov, 11:49	0h 02m	BD Group	CRITICAL: HTTP: client.rapidformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
56453	18 Nov, 11:49	0h 06m	BD Group	CRITICAL: HTTP: www.yourcompanyformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56454	18 Nov, 11:57	0h 01m	Entrepreneurs Circle	Cloudflare outage
56455	18 Nov, 12:06	0h 00m	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56457	18 Nov, 12:38	0h 16m	Tangram	ETXAWS01
56458	18 Nov, 15:14	0h 17m	Internal	FW: Branded Advertising Campaign - £850 Flat Fee
56459	18 Nov, 17:38	0h 22m	ITC Compliance	Clocks changed
56462	19 Nov, 08:19	0h 02m	Gravytrain	app.prod.bf1.grvytrn.co.uk logrotate failure
56463	19 Nov, 11:01	0h 04m	AskBio	CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com
56464	19 Nov, 11:39	0h 02m	DLS Plastics	CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on dls-filestore1.dls.internal
56465	19 Nov, 13:39	0h 06m	AskBio	/weka performance on Macleod
56467	20 Nov, 09:50	0h 05m	ERF Electrical	FW: Remove AMEX Symbol from Payment Card Options
56472	20 Nov, 17:00	0h 03m	Tusk IC	Stop overwriting sssd.conf with puppet
56474	21 Nov, 09:10	0h 01m	AskBio	Re: PromPT email
56478	23 Nov, 02:34	0	Crystal Units	NTP on crylonlis2024.crystal.local
56481	24 Nov, 00:27	0	Quickline	CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk
56482	24 Nov, 00:29	0	Quickline	CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk
56483	18 Nov, 10:03	0h 01m	Tangram	dgx2.internal.etherapeutics.co.uk root volume filling up
56484	24 Nov, 08:19	0h 00m	Internal	CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal
56485	24 Nov, 09:09	0h 00m	Tusk IC	mammoth.tusknet network mounts
56486	24 Nov, 10:11	0h 05m	Tusk IC	WARNING: Puppet: Checking-in on mammoth.tusknet
56488	24 Nov, 11:14	0h 19m	Azura	ford6.opentrk.com vpn certificate
56490	24 Nov, 11:51	0h 35m	OpenCorporates	Server Shutdown
56492	24 Nov, 15:12	0h 04m	ATA Group	Re: [-External-] SBD server Slowness and unavailability
56533	25 Nov, 10:15	0h 01m	Internal	WARNING: System Health: Kitchen Sink on nene1.ipa.tigr.uk
56535	25 Nov, 11:46	0h 01m	AskBio	macleod.synpromics.com storr monitoring
56537	25 Nov, 17:17	0h 03m	AskBio	Prompt Issues
56570	25 Nov, 21:45	0	AskBio	Network interruptions
56572	26 Nov, 09:55	0h 03m	AskBio	possible weka issue
56574	26 Nov, 10:22	0h 02m	None	St Michaels Golf Club Package
56575	26 Nov, 13:23	0h 01m	Tusk IC	upcoming network outage
56579	26 Nov, 15:22	0h 02m	Tusk IC	CRITICAL: NRPE Disk: /home on mammoth.tusknet
56581	27 Nov, 08:29	0h 01m	Gravytrain	app.prod.bf1.grvytrn.co.uk service failure
56617	27 Nov, 10:42	0h 24m	Internal	SSH keys for TPC
56619	27 Nov, 12:12	0h 02m	Internal	WARNING: Puppet: Environment on clyde.tiger-computing.co.uk
56620	27 Nov, 12:53	0h 08m	Sucden	WARNING: System Health: Chrony on martha.sucden.co.uk
56621	27 Nov, 13:24	0h 03m	ITC Compliance	Updated public key
56623	27 Nov, 17:35	0h 25m	JISC	VPN access for Jim Potter
56626	28 Nov, 11:24	0h 04m	Globecast	new VPN address for Globecast
56627	28 Nov, 12:31	0h 15m	Tusk IC	Remove Tusk servers from support
56629	28 Nov, 16:55	0h 05m	Global Brands	CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal
56630	30 Nov, 20:46	0	Internal	DOWN: thames.tiger-computing.co.uk
56636	01 Dec, 08:33	0h 02m	Internal	CRITICAL: Backups: Restic tcl-thames on calder3.tcl.internal
56637	01 Dec, 08:38	0h 02m	DLS Plastics	dls-weberp2.dlsmedical.internal root volume filling up
56640	01 Dec, 12:54	0h 44m	Cirencester College	Adjustment to mail acceptance by server CCOLIVE
56641	01 Dec, 13:05	0h 29m	ATA Group	SBD System Issues
56642	01 Dec, 14:29	0h 10m	Advensys	Arpino Warehouse Move - Urgent
56644	01 Dec, 16:18	0h 03m	Entrepreneurs Circle	CRITICAL: HTTP: ecmasterplan.co.uk HTTPS cert on srv.entrepreneurscircle.org
56678	02 Dec, 07:52	0	OpenCorporates	CRITICAL: RAID on backup1.opencorporates.internal
56679	02 Dec, 09:58	0h 11m	AskBio	Access issue on Mull
56681	02 Dec, 15:27	0h 04m	Tusk IC	CRITICAL: Networking: SSH on elephant.tusknet
56686	03 Dec, 12:14	0h 40m	TCV	Install a CPAN module
56689	03 Dec, 12:22	0h 16m	Sucden	Local Firewall rules
56691	03 Dec, 15:09	0h 02m	Advensys	DOWN: arpinodeb.clients.advensys.internal
56692	03 Dec, 16:54	1h 16m	Internal	Message - Ross Fraser \| Q A \| 07966 580627
56698	04 Dec, 15:44	0h 03m	JISC	OpenAthens server patching
56700	Yesterday, 10:32	0h 04m	JISC	WARNING: Cluster: ClusterCheck on ath-lin-prx-l02.int.openathens.net
56703	Yesterday, 11:25	0h 03m	OGT	WARNING: Disk: Cluster Disks on rodney.internal.ogtip.com
56704	Yesterday, 15:01	0h 08m	Sucden	TCP connections issues on interstar07,08,09,10 - Urgent

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	65.945 msec
System CPU time	16.112 msec
Total CPU time	82.057 msec
Elapsed time	101.983 msec
Context switches	50 voluntary, 4 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-12-05&start=2025-11-03
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-12-05'
'start'	'2025-11-03'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=6865, rt_number=56299, queue=Triage, subject=tiger-computing, ticket_status=rejected, client=None, priority=0, created=2025-11-01 11:56:46, last_txn_id=0>, <Ticket(id=6873, rt_number=56307, queue=Incidents, subject=duffman.sucden.co.uk configuration stuck, ticket_status=closed, client=Sucden, priority=51, created=2025-11-03 08:27:28, last_txn_id=0>, <Ticket(id=6874, rt_number=56308, queue=Requests, subject=nene{1,2}.ipa.tigr.uk LDAPS/FreeIPA certs expiry, ticket_status=closed, client=Internal, priority=41, created=2025-11-03 08:35:20, last_txn_id=0>, <Ticket(id=6875, rt_number=56309, queue=Requests, subject=Server with excess backups and no quota, ticket_status=closed, client=Internal, priority=44, created=2025-11-03 09:30:39, last_txn_id=0>, 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Triage response

03 Nov - Yesterday

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Level	Time	Message	Location
DEBUG	2025-12-06 04:28:52.703391	xxx	./services/model.py:838
DEBUG	2025-12-06 04:28:52.703438	xxx	./services/model.py:838
DEBUG	2025-12-06 04:28:52.703447	xxx	./services/model.py:838
DEBUG	2025-12-06 04:28:52.703452	xxx	./services/model.py:838
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DEBUG	2025-12-06 04:28:52.703595	xxx	./services/model.py:838
DEBUG	2025-12-06 04:28:52.703601	xxx	./services/model.py:838
DEBUG	2025-12-06 04:28:52.703608	xxx	./services/model.py:838
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DEBUG	2025-12-06 04:28:52.703659	xxx	./services/model.py:838