Triage response

28 Nov

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	45d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56317	04 Nov, 10:49	1h 22m	ITC Compliance	ITC Wildcard certificate expiry
56623	27 Nov, 17:35	0h 25m	JISC	VPN access for Jim Potter
56626	28 Nov, 11:24	0h 04m	Globecast	new VPN address for Globecast
56627	28 Nov, 12:31	0h 15m	Tusk IC	Remove Tusk servers from support
56629	28 Nov, 16:55	0h 05m	Global Brands	CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	26.181 msec
System CPU time	0.000 msec
Total CPU time	26.181 msec
Elapsed time	39.085 msec
Context switches	10 voluntary, 19 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-28&start=2025-11-28
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-28'
'start'	'2025-11-28'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=6883, rt_number=56317, queue=Requests, subject=ITC Wildcard certificate expiry, ticket_status=open, client=ITC Compliance, priority=64, created=2025-11-04 10:49:43, last_txn_id=0>, <Ticket(id=7155, rt_number=56623, queue=Requests, subject=VPN access for Jim Potter, ticket_status=resolved, client=JISC, priority=62, created=2025-11-27 17:35:02, last_txn_id=0>, <Ticket(id=7158, rt_number=56626, queue=Requests, subject=new VPN address for Globecast, ticket_status=resolved, client=Globecast, priority=1, created=2025-11-28 11:24:27, last_txn_id=0>, <Ticket(id=7159, rt_number=56627, queue=Requests, subject=Remove Tusk servers from support, ticket_status=stalled, client=Tusk IC, priority=42, created=2025-11-28 12:31:51, last_txn_id=0>, <Ticket(id=7161, rt_number=56629, queue=Incidents, subject=CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal, ticket_status=resolved, client=Global Brands, priority=11, created=2025-11-28 16:55:02, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 11, 28), 'start': datetime.date(2025, 11, 28), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-11-28&start=2025-11-28' [GET]>
session	<SecureCookieSession {}>

Triage response

28 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 05:14:33.964031	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964084	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964095	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964103	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964109	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964115	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964121	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964126	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964132	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964138	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964143	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964148	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964153	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964174	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964180	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964185	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964190	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964195	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964200	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964205	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964210	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964215	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964219	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964224	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964230	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964236	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964241	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964246	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964251	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964256	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964261	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964266	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964271	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964277	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964284	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964289	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964294	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964299	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964332	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964338	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964344	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964349	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964355	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964360	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964365	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964371	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964377	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964382	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964388	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964394	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964399	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964404	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964409	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964415	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964420	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964426	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964431	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964437	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964442	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964447	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964453	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964459	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964465	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964470	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964476	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964482	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964487	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964493	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964498	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964504	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964510	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964516	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964521	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964528	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964534	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964540	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964545	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964552	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964558	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964570	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964577	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964583	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964588	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964594	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964599	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964605	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964611	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964617	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964623	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964629	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964634	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964640	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964645	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964653	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964658	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964664	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964669	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964674	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964680	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964686	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964691	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964703	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964709	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964715	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964721	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964726	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964732	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964737	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964743	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964749	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964754	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964760	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964765	xxx	./services/model.py:838
DEBUG	2025-12-06 05:14:33.964771	xxx	./services/model.py:838