Triage response

24 Nov - 28 Nov

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	45d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56317	04 Nov, 10:49	1h 22m	ITC Compliance	ITC Wildcard certificate expiry
56408	13 Nov, 13:31	0h 47m	AskBio	updates on servers
56481	24 Nov, 00:27	0	Quickline	CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk
56482	24 Nov, 00:29	0	Quickline	CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk
56483	18 Nov, 10:03	0h 01m	Tangram	dgx2.internal.etherapeutics.co.uk root volume filling up
56484	24 Nov, 08:19	0h 00m	Internal	CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal
56485	24 Nov, 09:09	0h 00m	Tusk IC	mammoth.tusknet network mounts
56486	24 Nov, 10:11	0h 05m	Tusk IC	WARNING: Puppet: Checking-in on mammoth.tusknet
56488	24 Nov, 11:14	0h 19m	Azura	ford6.opentrk.com vpn certificate
56490	24 Nov, 11:51	0h 35m	OpenCorporates	Server Shutdown
56492	24 Nov, 15:12	0h 04m	ATA Group	Re: [-External-] SBD server Slowness and unavailability
56533	25 Nov, 10:15	0h 01m	Internal	WARNING: System Health: Kitchen Sink on nene1.ipa.tigr.uk
56535	25 Nov, 11:46	0h 01m	AskBio	macleod.synpromics.com storr monitoring
56537	25 Nov, 17:17	0h 03m	AskBio	Prompt Issues
56570	25 Nov, 21:45	0	AskBio	Network interruptions
56572	26 Nov, 09:55	0h 03m	AskBio	possible weka issue
56574	26 Nov, 10:22	0h 02m	None	St Michaels Golf Club Package
56575	26 Nov, 13:23	0h 01m	Tusk IC	upcoming network outage
56579	26 Nov, 15:22	0h 02m	Tusk IC	CRITICAL: NRPE Disk: /home on mammoth.tusknet
56581	27 Nov, 08:29	0h 01m	Gravytrain	app.prod.bf1.grvytrn.co.uk service failure
56617	27 Nov, 10:42	0h 24m	Internal	SSH keys for TPC
56619	27 Nov, 12:12	0h 02m	Internal	WARNING: Puppet: Environment on clyde.tiger-computing.co.uk
56620	27 Nov, 12:53	0h 08m	Sucden	WARNING: System Health: Chrony on martha.sucden.co.uk
56621	27 Nov, 13:24	0h 03m	ITC Compliance	Updated public key
56623	27 Nov, 17:35	0h 25m	JISC	VPN access for Jim Potter
56626	28 Nov, 11:24	0h 04m	Globecast	new VPN address for Globecast
56627	28 Nov, 12:31	0h 15m	Tusk IC	Remove Tusk servers from support
56629	28 Nov, 16:55	0h 05m	Global Brands	CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	28.261 msec
System CPU time	7.980 msec
Total CPU time	36.241 msec
Elapsed time	49.944 msec
Context switches	12 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-28&start=2025-11-24
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-28'
'start'	'2025-11-24'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=6883, rt_number=56317, queue=Requests, subject=ITC Wildcard certificate expiry, ticket_status=open, client=ITC Compliance, priority=64, created=2025-11-04 10:49:43, last_txn_id=0>, <Ticket(id=6972, rt_number=56408, queue=Requests, subject=updates on servers, ticket_status=resolved, client=AskBio, priority=63, created=2025-11-13 13:31:01, last_txn_id=0>, <Ticket(id=7046, rt_number=56481, queue=Incidents, subject=CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk, ticket_status=deleted, client=Quickline, priority=50, created=2025-11-24 00:27:19, last_txn_id=0>, <Ticket(id=7047, rt_number=56482, queue=Incidents, subject=CRITICAL: Database: MySQL Slave on az-svr-sfradius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=81, created=2025-11-24 00:29:22, last_txn_id=0>, <Ticket(id=7048, rt_number=56483, queue=Problems, subject=dgx2.internal.etherapeutics.co.uk root volume filling up, ticket_status=open, client=Tangram, priority=43, created=2025-11-18 10:03:48, last_txn_id=2424228>, <Ticket(id=7049, rt_number=56484, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on calder1.tcl.internal, ticket_status=resolved, client=Internal, priority=51, created=2025-11-24 08:19:48, last_txn_id=0>, <Ticket(id=7050, rt_number=56485, queue=Problems, subject=mammoth.tusknet network mounts, ticket_status=resolved, client=Tusk IC, priority=41, created=2025-11-24 09:09:44, last_txn_id=0>, <Ticket(id=7051, rt_number=56486, queue=Incidents, subject=WARNING: Puppet: Checking-in on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=1, created=2025-11-24 10:11:25, last_txn_id=0>, <Ticket(id=7053, rt_number=56488, queue=Requests, subject=ford6.opentrk.com vpn certificate, ticket_status=resolved, client=Azura, priority=2, created=2025-11-24 11:14:08, last_txn_id=0>, <Ticket(id=7055, rt_number=56490, queue=Requests, subject=Server Shutdown, ticket_status=open, client=OpenCorporates, priority=3, created=2025-11-24 11:51:21, last_txn_id=0>, <Ticket(id=7057, rt_number=56492, queue=Requests, subject=Re: [-External-] SBD server Slowness and unavailability, ticket_status=resolved, client=ATA Group, priority=2, created=2025-11-24 15:12:37, last_txn_id=0>, <Ticket(id=7098, rt_number=56533, queue=Incidents, subject=WARNING: System Health: Kitchen Sink on nene1.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=1, created=2025-11-25 10:15:05, last_txn_id=2425213>, <Ticket(id=7099, rt_number=56535, queue=Requests, subject=macleod.synpromics.com storr monitoring, ticket_status=closed, client=AskBio, priority=41, created=2025-11-25 11:46:29, last_txn_id=0>, <Ticket(id=7101, rt_number=56537, queue=Incidents, subject=Prompt Issues, ticket_status=autoclose, client=AskBio, priority=82, created=2025-11-25 17:17:16, last_txn_id=0>, <Ticket(id=7134, rt_number=56570, queue=Incidents, subject=Network interruptions, ticket_status=closed, client=AskBio, priority=81, created=2025-11-25 21:45:23, last_txn_id=0>, <Ticket(id=7136, rt_number=56572, queue=Incidents, subject=possible weka issue, ticket_status=resolved, client=AskBio, priority=81, created=2025-11-26 09:55:32, last_txn_id=0>, <Ticket(id=7138, rt_number=56574, queue=Triage, subject=St Michaels Golf Club Package, ticket_status=rejected, client=None, priority=0, created=2025-11-26 10:22:26, last_txn_id=0>, <Ticket(id=7139, rt_number=56575, queue=Requests, subject=upcoming network outage, ticket_status=resolved, client=Tusk IC, priority=41, created=2025-11-26 13:23:08, last_txn_id=0>, <Ticket(id=7143, rt_number=56579, queue=Incidents, subject=CRITICAL: NRPE Disk: /home on mammoth.tusknet, ticket_status=resolved, client=Tusk IC, priority=52, created=2025-11-26 15:22:38, last_txn_id=0>, <Ticket(id=7145, rt_number=56581, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk service failure, ticket_status=resolved, client=Gravytrain, priority=52, created=2025-11-27 08:29:11, last_txn_id=0>, <Ticket(id=7149, rt_number=56617, queue=Requests, subject=SSH keys for TPC, ticket_status=open, client=Internal, priority=2, created=2025-11-27 10:42:56, last_txn_id=0>, <Ticket(id=7151, rt_number=56619, queue=Incidents, subject=WARNING: Puppet: Environment on clyde.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=1, created=2025-11-27 12:12:59, last_txn_id=0>, <Ticket(id=7152, rt_number=56620, queue=Triage, subject=WARNING: System Health: Chrony on martha.sucden.co.uk, ticket_status=closed, client=Sucden, priority=50, created=2025-11-27 12:53:07, last_txn_id=0>, <Ticket(id=7153, rt_number=56621, queue=Requests, subject=Updated public key, ticket_status=autoclose, client=ITC Compliance, priority=2, created=2025-11-27 13:24:13, last_txn_id=0>, <Ticket(id=7155, rt_number=56623, queue=Requests, subject=VPN access for Jim Potter, ticket_status=resolved, client=JISC, priority=62, created=2025-11-27 17:35:02, last_txn_id=0>, <Ticket(id=7158, rt_number=56626, queue=Requests, subject=new VPN address for Globecast, ticket_status=resolved, client=Globecast, priority=1, created=2025-11-28 11:24:27, last_txn_id=0>, <Ticket(id=7159, rt_number=56627, queue=Requests, subject=Remove Tusk servers from support, ticket_status=stalled, client=Tusk IC, priority=42, created=2025-11-28 12:31:51, last_txn_id=0>, <Ticket(id=7161, rt_number=56629, queue=Incidents, subject=CRITICAL: Claycross VPN: from claycross on claycross.global-brands.internal, ticket_status=resolved, client=Global Brands, priority=11, created=2025-11-28 16:55:02, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 11, 28), 'start': datetime.date(2025, 11, 24), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-11-28&start=2025-11-24' [GET]>
session	<SecureCookieSession {}>

Triage response

24 Nov - 28 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 04:30:14.760129	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760181	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760191	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760199	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760206	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760212	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760218	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760223	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760229	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760235	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760241	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760247	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760252	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760258	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760263	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760269	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760275	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760282	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760288	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760293	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760298	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760302	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760308	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760313	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760319	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760324	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760330	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760337	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760343	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760350	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760355	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760361	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760366	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760371	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760376	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760382	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760387	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760395	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760400	xxx	./services/model.py:838
DEBUG	2025-12-06 04:30:14.760405	xxx	./services/model.py:838