Triage response

17 Nov - 21 Nov

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	190d 2h 45m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56420	16 Nov, 12:00	0h 23m	Midnight Hax	SSL certificates on woodlands
56424	17 Nov, 00:12	0h 22m	OpenCorporates	[FIRING:1] Database connections [count sum] (RDS) Tiger Computing (oc-prod-openc DatabaseConnections)
56425	17 Nov, 08:36	0h 01m	Azura	status of ocado servers
56428	17 Nov, 10:27	0h 53m	Sucden	Server sending DNS to Pakistan
56431	17 Nov, 11:27	0h 02m	Internal	WARNING: System Health: Kitchen Sink on albert.internal.ogtip.com
56433	17 Nov, 12:39	0h 01m	Internal	rke2-etcd-defrag.service failed \| avon3.tcl.internal
56434	17 Nov, 12:47	0h 08m	Trident Honda	Storage alert: /srv on smbfs1.trident.lan
56435	17 Nov, 14:09	0h 36m	Global Brands	UNKNOWN: Storage: RAID on svr1.global-brands.internal
56436	17 Nov, 15:47	0h 00m	Sucden	Create Client Services accounts for Martin and Peter
56437	17 Nov, 16:20	2h 01m	Gravytrain	Emails from prod.gt1.grvytrn.co.uk
56440	18 Nov, 07:40	0	Global Brands	UNKNOWN: Storage: RAID on claycross.global-brands.internal
56441	18 Nov, 08:21	0h 03m	JISC	OpenAthens server patching
56443	18 Nov, 09:14	0h 00m	Novadata	WARNING: System Health: Kitchen Sink on arcturus.novadata.internal
56448	18 Nov, 11:03	0h 09m	Gravytrain	WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk
56449	18 Nov, 11:36	0h 02m	DLS Plastics	DOWN: dlskvm1.dls.internal
56451	18 Nov, 11:43	0h 07m	BD Group	CRITICAL: HTTP: www.1stchoice-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56452	18 Nov, 11:49	0h 02m	BD Group	CRITICAL: HTTP: client.rapidformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal
56453	18 Nov, 11:49	0h 06m	BD Group	CRITICAL: HTTP: www.yourcompanyformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56454	18 Nov, 11:57	0h 01m	Entrepreneurs Circle	Cloudflare outage
56455	18 Nov, 12:06	0h 00m	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56457	18 Nov, 12:38	0h 16m	Tangram	ETXAWS01
56458	18 Nov, 15:14	0h 17m	Internal	FW: Branded Advertising Campaign - £850 Flat Fee
56459	18 Nov, 17:38	0h 22m	ITC Compliance	Clocks changed
56462	19 Nov, 08:19	0h 02m	Gravytrain	app.prod.bf1.grvytrn.co.uk logrotate failure
56463	19 Nov, 11:01	0h 04m	AskBio	CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com
56464	19 Nov, 11:39	0h 02m	DLS Plastics	CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on dls-filestore1.dls.internal
56465	19 Nov, 13:39	0h 06m	AskBio	/weka performance on Macleod
56467	20 Nov, 09:50	0h 05m	ERF Electrical	FW: Remove AMEX Symbol from Payment Card Options
56472	20 Nov, 17:00	0h 03m	Tusk IC	Stop overwriting sssd.conf with puppet
56474	21 Nov, 09:10	0h 01m	AskBio	Re: PromPT email

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	25.634 msec
System CPU time	0.000 msec
Total CPU time	25.634 msec
Elapsed time	44.551 msec
Context switches	17 voluntary, 9 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-21&start=2025-11-17
REMOTE_ADDR	10.42.58.188
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-11-21'
'start'	'2025-11-17'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=6984, rt_number=56420, queue=Requests, subject=SSL certificates on woodlands, ticket_status=closed, client=Midnight Hax, priority=42, created=2025-11-16 12:00:16, last_txn_id=0>, <Ticket(id=6988, rt_number=56424, queue=Requests, subject=[FIRING:1] Database connections [count sum] (RDS) Tiger Computing (oc-prod-openc DatabaseConnections), ticket_status=closed, client=OpenCorporates, priority=61, created=2025-11-17 00:12:41, last_txn_id=0>, <Ticket(id=6989, rt_number=56425, queue=Requests, subject=status of ocado servers, ticket_status=closed, client=Azura, priority=41, created=2025-11-17 08:36:55, last_txn_id=0>, <Ticket(id=6992, rt_number=56428, queue=Incidents, subject=Server sending DNS to Pakistan , ticket_status=closed, client=Sucden, priority=51, created=2025-11-17 10:27:05, last_txn_id=0>, <Ticket(id=6995, rt_number=56431, queue=Incidents, subject=WARNING: System Health: Kitchen Sink on albert.internal.ogtip.com, ticket_status=closed, client=Internal, priority=1, created=2025-11-17 11:27:50, last_txn_id=0>, <Ticket(id=6997, rt_number=56433, queue=Incidents, subject=rke2-etcd-defrag.service failed \| avon3.tcl.internal, ticket_status=closed, client=Internal, priority=50, created=2025-11-17 12:39:44, last_txn_id=0>, <Ticket(id=6998, rt_number=56434, queue=Incidents, subject=Storage alert: /srv on smbfs1.trident.lan, ticket_status=closed, client=Trident Honda, priority=42, created=2025-11-17 12:47:47, last_txn_id=0>, <Ticket(id=6999, rt_number=56435, queue=Incidents, subject=UNKNOWN: Storage: RAID on svr1.global-brands.internal, ticket_status=closed, client=Global Brands, priority=41, created=2025-11-17 14:09:50, last_txn_id=0>, <Ticket(id=7000, rt_number=56436, queue=Requests, subject=Create Client Services accounts for Martin and Peter, ticket_status=closed, client=Sucden, priority=42, created=2025-11-17 15:47:09, last_txn_id=0>, <Ticket(id=7001, rt_number=56437, queue=Requests, subject=Emails from prod.gt1.grvytrn.co.uk, ticket_status=closed, client=Gravytrain, priority=46, created=2025-11-17 16:20:58, last_txn_id=2435439>, <Ticket(id=7004, rt_number=56440, queue=Incidents, subject=UNKNOWN: Storage: RAID on claycross.global-brands.internal, ticket_status=closed, client=Global Brands, priority=1, created=2025-11-18 07:40:40, last_txn_id=0>, <Ticket(id=7005, rt_number=56441, queue=Requests, subject=OpenAthens server patching, ticket_status=closed, client=JISC, priority=62, created=2025-11-18 08:21:16, last_txn_id=0>, <Ticket(id=7007, rt_number=56443, queue=Problems, subject=WARNING: System Health: Kitchen Sink on arcturus.novadata.internal, ticket_status=closed, client=Novadata, priority=41, created=2025-11-18 09:14:23, last_txn_id=0>, <Ticket(id=7012, rt_number=56448, queue=Incidents, subject=WARNING: Security: WordPress Versions on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=13, created=2025-11-18 11:03:36, last_txn_id=0>, <Ticket(id=7013, rt_number=56449, queue=Incidents, subject=DOWN: dlskvm1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=61, created=2025-11-18 11:36:30, last_txn_id=0>, <Ticket(id=7015, rt_number=56451, queue=Triage, subject=CRITICAL: HTTP: www.1stchoice-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=rejected, client=BD Group, priority=50, created=2025-11-18 11:43:26, last_txn_id=0>, <Ticket(id=7016, rt_number=56452, queue=Triage, subject=CRITICAL: HTTP: client.rapidformations.co.uk HTTP on ef-v5-nodes.c.ef-platform.internal, ticket_status=rejected, client=BD Group, priority=50, created=2025-11-18 11:49:10, last_txn_id=0>, <Ticket(id=7017, rt_number=56453, queue=Incidents, subject=CRITICAL: HTTP: www.yourcompanyformations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal, ticket_status=closed, client=BD Group, priority=1, created=2025-11-18 11:49:53, last_txn_id=0>, <Ticket(id=7018, rt_number=56454, queue=Incidents, subject=Cloudflare outage, ticket_status=closed, client=Entrepreneurs Circle, priority=81, created=2025-11-18 11:57:15, last_txn_id=0>, <Ticket(id=7019, rt_number=56455, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=61, created=2025-11-18 12:06:32, last_txn_id=0>, <Ticket(id=7021, rt_number=56457, queue=Requests, subject=ETXAWS01, ticket_status=closed, client=Tangram, priority=2, created=2025-11-18 12:38:35, last_txn_id=0>, <Ticket(id=7022, rt_number=56458, queue=Triage, subject=FW: Branded Advertising Campaign - £850 Flat Fee, ticket_status=rejected, client=Internal, priority=0, created=2025-11-18 15:14:09, last_txn_id=0>, <Ticket(id=7023, rt_number=56459, queue=Requests, subject=Clocks changed, ticket_status=closed, client=ITC Compliance, priority=62, created=2025-11-18 17:38:01, last_txn_id=0>, <Ticket(id=7026, rt_number=56462, queue=Incidents, subject=app.prod.bf1.grvytrn.co.uk logrotate failure, ticket_status=closed, client=Gravytrain, priority=53, created=2025-11-19 08:19:54, last_txn_id=0>, <Ticket(id=7027, rt_number=56463, queue=Incidents, subject=CRITICAL: Backups: Restic s3.weka.backup on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=12, created=2025-11-19 11:01:13, last_txn_id=0>, <Ticket(id=7028, rt_number=56464, queue=Incidents, subject=CRITICAL: Backups: Prebackup for mersey.tiger-computing.co.uk on dls-filestore1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=21, created=2025-11-19 11:39:26, last_txn_id=0>, <Ticket(id=7030, rt_number=56465, queue=Incidents, subject=/weka performance on Macleod, ticket_status=closed, client=AskBio, priority=83, created=2025-11-19 13:39:31, last_txn_id=0>, <Ticket(id=7032, rt_number=56467, queue=Requests, subject=FW: Remove AMEX Symbol from Payment Card Options, ticket_status=closed, client=ERF Electrical, priority=1, created=2025-11-20 09:50:09, last_txn_id=0>, <Ticket(id=7037, rt_number=56472, queue=Requests, subject=Stop overwriting sssd.conf with puppet, ticket_status=closed, client=Tusk IC, priority=2, created=2025-11-20 17:00:43, last_txn_id=0>, <Ticket(id=7039, rt_number=56474, queue=Requests, subject=Re: PromPT email, ticket_status=closed, client=AskBio, priority=61, created=2025-11-21 09:10:25, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 11, 21), 'start': datetime.date(2025, 11, 17), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-11-21&start=2025-11-17' [GET]>

Triage response

17 Nov - 21 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-08 10:45:03.962085	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962134	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962145	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962153	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962160	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962166	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962171	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962177	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962184	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962190	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962195	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962201	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962206	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962211	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962217	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962222	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962228	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962234	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962239	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962244	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962251	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962257	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962262	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962267	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962273	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962279	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962285	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962291	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962296	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962302	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962307	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962312	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962318	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962325	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962330	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962336	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962341	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962347	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962352	xxx	./services/model.py:838
DEBUG	2026-07-08 10:45:03.962358	xxx	./services/model.py:838