Triage response

13 Oct - 14 Nov

RT	Created	Time in Triage	Client	Subject
54647	28 Apr, 12:59	0h 14m	Azura	Ocado Firewall
56129	03 Oct, 18:25	74d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56174	11 Oct, 03:39	0	None	Асtіоn Rеquіrеԁ: Rеnеw Үоur Vеhісӏе Тах (Fоrm V12)
56178	13 Oct, 08:14	0h 02m	Sucden	interstar01/02.sucden.co.uk configuration issue
56180	13 Oct, 10:43	0h 02m	OpenCorporates	Remove DC access for Ayhan
56181	13 Oct, 10:46	0h 01m	Entrepreneurs Circle	Out of date WordPress Versions \| srv.entrepreneurscircle.org
56182	13 Oct, 10:55	0h 01m	ERF Electrical	Out of date WordPress Version \| weblive.erfelectrical.co.uk
56183	13 Oct, 14:22	0h 01m	Sucden	Storage alert: /home on duffman.sucden.co.uk
56184	13 Oct, 15:03	0h 17m	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56185	13 Oct, 15:37	0h 00m	Koinex	Server down
56186	13 Oct, 15:39	0h 01m	Azura	No opentrk transactions on ocado*
56187	13 Oct, 15:43	0h 01m	Sucden	Puppet not functioning on ben.sucden.co.uk
56190	14 Oct, 08:31	0h 01m	NFW	nfwgs2.nfw.internal check timeouts
56191	14 Oct, 08:46	0h 03m	ATA Group	Sandbox
56192	14 Oct, 10:42	0h 12m	OpenCorporates	User Removal - Ayhan Setirekli
56196	14 Oct, 11:59	0h 43m	ATA Group	SUSE Environment Review
56205	16 Oct, 10:54	0h 09m	Internal	Message - Owen \| Trustify \| 020 3667 1674
56206	16 Oct, 11:57	0h 03m	Internal	Auxiliary bot servers - Quote request
56207	16 Oct, 14:59	0h 01m	BD Group	api/portal.bdgroup.co.uk HTTP/HTTPS timeouts
56208	16 Oct, 15:42	0h 00m	BD Group	portal/api.bdgroup.co.uk HTTP/S timeouts
56210	17 Oct, 09:32	0h 02m	Crystal Units	Fw: Issue with Lisec App – Printer Update Needed
56212	17 Oct, 10:56	0h 16m	Kahootz	Kahootz Migration to AWS
56213	17 Oct, 14:42	0h 07m	Novadata	FW: Workstation Specialists Technical Support - TN21964
56215	18 Oct, 08:38	0	Sucden	NTP Offset
56216	18 Oct, 10:56	0h 12m	Kahootz	Borg backups at Memset
56220	20 Oct, 07:24	0	AskBio	DNS (10.193.220.5) inaccessible
56221	20 Oct, 08:59	0h 07m	Quickline	Invoice POs; update to PO-018532
56222	20 Oct, 09:48	0h 03m	Entrepreneurs Circle	srv.entrepreneurscircle.org disk usage on /var/mail
56223	20 Oct, 09:54	0h 13m	NFW	SPAM ISSUE
56225	20 Oct, 16:51	0h 30m	AskBio	/weka on Coll
56228	21 Oct, 08:02	0h 01m	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk service failure
56229	21 Oct, 08:07	0h 01m	OGT	manuel.internal.ogtip.com predictive disk failure
56230	21 Oct, 09:44	0h 04m	ITC Compliance	SSH access to servers
56232	21 Oct, 13:43	0h 03m	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
56234	22 Oct, 08:25	0h 01m	OGT	Rodney1.internal.ogtip.com restic backups for manuel-ngs failed
56235	22 Oct, 08:29	0h 01m	Globecast	DOWN: gcukscheddb01/02/dev.globecastne.com
56240	22 Oct, 09:52	0h 05m	Rotastat	DOWN: gallus.rotastat.com
56243	22 Oct, 12:16	0h 07m	AskBio	User accounts
56244	22 Oct, 15:39	0h 01m	Cirencester College	Updating Moodle on CCVLE01
56245	22 Oct, 15:44	0h 01m	Geograph	CRITICAL: HTTP: Gitlab Landing HTTPS on gitlab.cloud.geograph.org.uk
56247	23 Oct, 13:18	0h 07m	Sucden	Mark Phipps public ddeadmin key
56248	23 Oct, 14:00	0h 02m	Cirencester College	ccolive.cirencester.local storage volume usage /srv
56249	23 Oct, 15:38	0h 01m	AskBio	talisker.synpromics.com volume usage /home
56257	24 Oct, 15:57	0h 11m	AskBio	buildkit on jura
56265	27 Oct, 15:46	0h 01m	AskBio	Storage alert: /home on talisker.synpromics.com
56266	27 Oct, 19:45	0	Internal	CRITICAL: icinga2-config on towy2.tiger-computing.co.uk
56269	28 Oct, 06:50	0	Globecast	DOWN: gcukscheddb02.globecastne.com
56270	28 Oct, 08:04	0h 03m	Trident Honda	vmsvr1.trident.lan borgmatic backups failure
56271	28 Oct, 08:18	0h 01m	NFW	nfwgs2.nfw.internal storage volume usage /home
56272	28 Oct, 08:32	0h 03m	Rotastat	CGram Service
56274	28 Oct, 11:39	0h 02m	ITC Compliance	WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk
56275	28 Oct, 13:06	0h 06m	Sucden	Connectivity issues between our IXN production servers and Azure
56277	28 Oct, 15:58	0h 07m	Cirencester College	PHP upgrade
56281	29 Oct, 08:17	0h 01m	None	Асtіоn Rеquіrеԁ: Rеvіеw Үоur Vеhісӏе Rесоrԁ (Fоrm V12)
56282	29 Oct, 08:43	0h 00m	Cirencester College	Cirencester power issue
56290	30 Oct, 14:10	0h 01m	ATA Group	Linux patch question
56292	30 Oct, 15:19	0h 01m	Tusk IC	mammoth.tusknet volume usage on /srv/software
56293	30 Oct, 20:33	0h 07m	Internal	ALARM: "Billing Alarm: 75 USD" in US East (N. Virginia)
56295	31 Oct, 10:06	0h 10m	BD Group	ErrorDocument Directives
56296	31 Oct, 11:14	0h 01m	ATA Group	emergency contact
56299	01 Nov, 11:56	0h 05m	None	tiger-computing
56300	01 Nov, 13:55	0	BD Group	CRITICAL: HTTP: client.uniwide.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
56307	03 Nov, 08:27	0h 02m	Sucden	duffman.sucden.co.uk configuration stuck
56308	03 Nov, 08:35	0h 01m	Internal	nene{1,2}.ipa.tigr.uk LDAPS/FreeIPA certs expiry
56309	03 Nov, 09:30	0h 03m	Internal	Server with excess backups and no quota
56313	04 Nov, 00:30	0h 08m	None	This is for you!
56314	04 Nov, 08:48	0h 07m	Sucden	SNMP Uptime Warnings
56322	04 Nov, 11:48	0h 02m	Internal	Backups to Thames from Mersey
56324	04 Nov, 12:39	0h 03m	Tusk IC	saltd.service failed on mammoth.tusknet
56325	04 Nov, 12:44	0h 06m	Tusk IC	Storage alert: /srv/software on mammoth.tusknet
56326	04 Nov, 12:47	0h 03m	Rotastat	Storage alert: /home on gallus.rotastat.com
56327	04 Nov, 13:02	0h 06m	Novadata	Your AWS CloudShell data is scheduled for deletion on November 14, 2025
56331	05 Nov, 08:05	0h 01m	Trident Honda	vmsvr1.trident.lan pacemaker warning
56332	05 Nov, 08:07	0h 17m	Internal	CRITICAL: Backups: Restic tcl-thames on bann1.tcl.internal
56333	05 Nov, 09:05	0h 02m	Tusk IC	mammoth.tusknet storage volume usage /srv/technology
56334	05 Nov, 09:36	0h 02m	Tusk IC	mammoth.tusknet storage volume usage /home
56339	05 Nov, 15:27	0h 00m	AskBio	UNKNOWN: Disk: fstab mounts on edb-coll.askbio.com
56341	05 Nov, 19:31	0	Quickline	AQL servers offline
56345	06 Nov, 09:39	0h 18m	OGT	WARNING: NRPE Disk: All Disks on manuel.internal.ogtip.com
56346	06 Nov, 10:28	0h 07m	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
56347	06 Nov, 10:42	0h 19m	ITC Compliance	Additional support and SSH access
56349	06 Nov, 13:44	0h 01m	Internal	severn1/2/3.tiger-computing.co.uk ceph issue - large object
56351	06 Nov, 16:04	0h 08m	Sysdoc	Monitoring and security
56355	07 Nov, 08:35	0h 01m	AskBio	edb-coll.askbio.com restic backups
56356	07 Nov, 09:24	0h 41m	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
56357	07 Nov, 09:46	0h 11m	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56365	08 Nov, 12:19	0	Sucden	CRITICAL: Systemd State on multiple Sucden systems
56371	10 Nov, 08:16	0h 01m	AskBio	macleod.synpromics.com backup to thames.tiger-computing.co.uk
56373	10 Nov, 08:35	0h 01m	AskBio	edb-coll.askbio.com configuration management
56376	10 Nov, 10:54	0h 03m	Entrepreneurs Circle	srv.entrepreneurscircle.org high load/timeouts
56378	10 Nov, 11:19	0h 14m	ITC Compliance	Apache
56382	10 Nov, 12:55	0h 06m	eTherapeutics	Expired SCIM token [Non-Urgent]
56383	10 Nov, 14:29	0h 02m	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56384	10 Nov, 16:36	0h 02m	AskBio	UNKNOWN: NRPE Disk: All Disks on edb-jura.askbio.com
56387	11 Nov, 08:22	0h 01m	Internal	CRITICAL: HTTP: BackupPC on mersey.tiger-computing.co.uk
56388	11 Nov, 08:23	0h 01m	OGT	manuel.internal.ogtip.com restic forget failure srv-restic-projects
56389	11 Nov, 09:55	0h 03m	DLS Plastics	Request of contract copy Direct Leisure Supplies Ltd
56390	11 Nov, 11:20	0h 00m	OGT	ant.internal.ogtip.com configuration issue
56393	11 Nov, 16:24	0h 01m	DLS Plastics	DLS Medical site down
56395	12 Nov, 08:21	0h 01m	BD Group	ef-v5-nodes.c.ef-platform.internal site timeouts
56396	12 Nov, 08:44	0h 00m	Tusk IC	CRITICAL: Networking: SSH on elephant.tusknet
56397	12 Nov, 12:30	0h 01m	Azura	WARNING: NRPE Disk: /home on ocado1.opentrk.com
56398	12 Nov, 14:27	0h 06m	Internal	Branded Advertising Campaign - £850 Flat Fee
56400	12 Nov, 15:20	0h 03m	Sucden	TECH-67051 VM to replace Star Build Servers
56402	12 Nov, 15:46	0h 01m	Internal	Message - Harvey Sakha \| Growth Agency \| 0161 912 0770
56405	13 Nov, 08:03	0h 01m	AskBio	edb-coll.askbio.com restic failure
56408	13 Nov, 13:31	0h 16m	AskBio	updates on servers
56409	13 Nov, 15:22	0h 41m	OGT	WARNING: Puppet: Checking-in on albert.internal.ogtip.com
56417	14 Nov, 14:58	0h 06m	Sucden	Sucden Weekend Work and Changes

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	107.243 msec
System CPU time	0.242 msec
Total CPU time	107.485 msec
Elapsed time	129.842 msec
Context switches	63 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-14&start=2025-10-13
REMOTE_ADDR	10.42.58.165
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-14'
'start'	'2025-10-13'

Variable	Value
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<Ticket(id=6747, rt_number=56181, queue=Incidents, subject=Out of date WordPress Versions \| srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-10-13 10:46:33, last_txn_id=0>, <Ticket(id=6748, rt_number=56182, queue=Incidents, subject=Out of date WordPress Version \| weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=41, created=2025-10-13 10:55:58, last_txn_id=0>, <Ticket(id=6749, rt_number=56183, queue=Incidents, subject=Storage alert: /home on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=42, created=2025-10-13 14:22:45, last_txn_id=0>, <Ticket(id=6750, rt_number=56184, queue=Incidents, subject=WARNING: NRPE Disk: / on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-10-13 15:03:03, last_txn_id=0>, <Ticket(id=6751, rt_number=56185, queue=Incidents, subject=Server down, ticket_status=closed, client=Koinex, priority=61, created=2025-10-13 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g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 11, 14), 'start': datetime.date(2025, 10, 13), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
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Triage response

13 Oct - 14 Nov

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triage_response_report_drilldown.html

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Configure Flask-SQLAlchemy:

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Level	Time	Message	Location
DEBUG	2026-01-20 23:00:38.093246	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.093333	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.093344	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.093351	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.093357	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.093363	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.093369	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.093374	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.093379	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.093385	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.093390	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.093397	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.093403	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.093408	xxx	./services/model.py:838
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