Triage response

10 Nov

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	74d 3h 36m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56371	10 Nov, 08:16	0h 01m	AskBio	macleod.synpromics.com backup to thames.tiger-computing.co.uk
56373	10 Nov, 08:35	0h 01m	AskBio	edb-coll.askbio.com configuration management
56376	10 Nov, 10:54	0h 03m	Entrepreneurs Circle	srv.entrepreneurscircle.org high load/timeouts
56378	10 Nov, 11:19	0h 14m	ITC Compliance	Apache
56382	10 Nov, 12:55	0h 06m	eTherapeutics	Expired SCIM token [Non-Urgent]
56383	10 Nov, 14:29	0h 02m	Geograph	CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk
56384	10 Nov, 16:36	0h 02m	AskBio	UNKNOWN: NRPE Disk: All Disks on edb-jura.askbio.com

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	18.724 msec
System CPU time	0.000 msec
Total CPU time	18.724 msec
Elapsed time	28.053 msec
Context switches	11 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-10&start=2025-11-10
REMOTE_ADDR	10.42.58.165
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-10'
'start'	'2025-11-10'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=6936, rt_number=56371, queue=Incidents, subject=macleod.synpromics.com backup to thames.tiger-computing.co.uk, ticket_status=closed, client=AskBio, priority=51, created=2025-11-10 08:16:23, last_txn_id=0>, <Ticket(id=6938, rt_number=56373, queue=Incidents, subject=edb-coll.askbio.com configuration management, ticket_status=closed, client=AskBio, priority=61, created=2025-11-10 08:35:48, last_txn_id=0>, <Ticket(id=6941, rt_number=56376, queue=Incidents, subject=srv.entrepreneurscircle.org high load/timeouts, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-11-10 10:54:58, last_txn_id=2418107>, <Ticket(id=6942, rt_number=56378, queue=Requests, subject=Apache, ticket_status=closed, client=ITC Compliance, priority=3, created=2025-11-10 11:19:17, last_txn_id=2419232>, <Ticket(id=6946, rt_number=56382, queue=Requests, subject=Expired SCIM token [Non-Urgent], ticket_status=closed, client=eTherapeutics, priority=41, created=2025-11-10 12:55:25, last_txn_id=0>, <Ticket(id=6947, rt_number=56383, queue=Incidents, subject=CRITICAL: HTTP: Geograph www HTTPS on www.geograph.org.uk, ticket_status=closed, client=Geograph, priority=1, created=2025-11-10 14:29:50, last_txn_id=0>, <Ticket(id=6948, rt_number=56384, queue=Incidents, subject=UNKNOWN: NRPE Disk: All Disks on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-11-10 16:36:01, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 11, 10), 'start': datetime.date(2025, 11, 10), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-11-10&start=2025-11-10' [GET]>
session	<SecureCookieSession {}>

Triage response

10 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-21 11:35:51.093957	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094012	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094022	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094029	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094035	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094041	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094046	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094056	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094062	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094067	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094075	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094083	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094090	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094097	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094124	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094138	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094146	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094160	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094168	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094186	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094191	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094196	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094201	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094206	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094211	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094216	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094221	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094226	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094230	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094239	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094246	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094252	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094257	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094263	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094268	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094273	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094279	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094285	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094290	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094294	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094299	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094305	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094310	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094315	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094320	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094326	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094331	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094337	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094345	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094352	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094361	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094368	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094374	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094379	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094384	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094389	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094394	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094399	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094404	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094409	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094414	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094419	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094423	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094428	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094433	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094439	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094445	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094450	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094455	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094460	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094465	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094469	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094474	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094479	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094483	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094488	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094493	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094499	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094504	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094509	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094514	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094519	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094524	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094529	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094534	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094539	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094544	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094549	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094566	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094576	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094584	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094591	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094598	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094607	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094615	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094620	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094625	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094630	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094635	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094641	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094646	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094651	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094656	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094664	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094672	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094677	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094683	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094688	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094693	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094698	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094703	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094708	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094714	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094719	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094724	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094729	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094734	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094739	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094744	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094750	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094755	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094760	xxx	./services/model.py:838
DEBUG	2026-01-21 11:35:51.094765	xxx	./services/model.py:838