Triage response

03 Nov - 07 Nov

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	45d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56299	01 Nov, 11:56	0h 05m	None	tiger-computing
56307	03 Nov, 08:27	0h 02m	Sucden	duffman.sucden.co.uk configuration stuck
56308	03 Nov, 08:35	0h 01m	Internal	nene{1,2}.ipa.tigr.uk LDAPS/FreeIPA certs expiry
56309	03 Nov, 09:30	0h 03m	Internal	Server with excess backups and no quota
56313	04 Nov, 00:30	0h 08m	None	This is for you!
56314	04 Nov, 08:48	0h 07m	Sucden	SNMP Uptime Warnings
56322	04 Nov, 11:48	0h 02m	Internal	Backups to Thames from Mersey
56324	04 Nov, 12:39	0h 03m	Tusk IC	saltd.service failed on mammoth.tusknet
56325	04 Nov, 12:44	0h 06m	Tusk IC	Storage alert: /srv/software on mammoth.tusknet
56326	04 Nov, 12:47	0h 03m	Rotastat	Storage alert: /home on gallus.rotastat.com
56327	04 Nov, 13:02	0h 06m	Novadata	Your AWS CloudShell data is scheduled for deletion on November 14, 2025
56331	05 Nov, 08:05	0h 01m	Trident Honda	vmsvr1.trident.lan pacemaker warning
56332	05 Nov, 08:07	0h 17m	Internal	CRITICAL: Backups: Restic tcl-thames on bann1.tcl.internal
56333	05 Nov, 09:05	0h 02m	Tusk IC	mammoth.tusknet storage volume usage /srv/technology
56334	05 Nov, 09:36	0h 02m	Tusk IC	mammoth.tusknet storage volume usage /home
56339	05 Nov, 15:27	0h 00m	AskBio	UNKNOWN: Disk: fstab mounts on edb-coll.askbio.com
56341	05 Nov, 19:31	0	Quickline	AQL servers offline
56345	06 Nov, 09:39	0h 18m	OGT	WARNING: NRPE Disk: All Disks on manuel.internal.ogtip.com
56346	06 Nov, 10:28	0h 07m	OGT	WARNING: Mail: Queue Length on manuel.internal.ogtip.com
56347	06 Nov, 10:42	0h 19m	ITC Compliance	Additional support and SSH access
56349	06 Nov, 13:44	0h 01m	Internal	severn1/2/3.tiger-computing.co.uk ceph issue - large object
56351	06 Nov, 16:04	0h 08m	Sysdoc	Monitoring and security
56355	07 Nov, 08:35	0h 01m	AskBio	edb-coll.askbio.com restic backups
56356	07 Nov, 09:24	0h 41m	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
56357	07 Nov, 09:46	0h 11m	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	36.876 msec
System CPU time	0.000 msec
Total CPU time	36.876 msec
Elapsed time	49.479 msec
Context switches	12 voluntary, 15 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-11-07&start=2025-11-03
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-11-07'
'start'	'2025-11-03'

Variable	Value
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, ticket_status=rejected, client=None, priority=0, created=2025-11-04 00:30:14, last_txn_id=0>, <Ticket(id=6880, rt_number=56314, queue=Requests, subject=SNMP Uptime Warnings, ticket_status=closed, client=Sucden, priority=64, created=2025-11-04 08:48:01, last_txn_id=0>, <Ticket(id=6888, rt_number=56322, queue=Incidents, subject=Backups to Thames from Mersey, ticket_status=closed, client=Internal, priority=2, created=2025-11-04 11:48:49, last_txn_id=0>, <Ticket(id=6890, rt_number=56324, queue=Incidents, subject=saltd.service failed on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=51, created=2025-11-04 12:39:19, last_txn_id=0>, <Ticket(id=6891, rt_number=56325, queue=Incidents, subject=Storage alert: /srv/software on mammoth.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-11-04 12:44:30, last_txn_id=0>, <Ticket(id=6892, rt_number=56326, queue=Incidents, subject=Storage alert: /home on gallus.rotastat.com, ticket_status=closed, client=Rotastat, priority=41, created=2025-11-04 12:47:19, last_txn_id=0>, <Ticket(id=6893, rt_number=56327, queue=Requests, subject=Your AWS CloudShell data is scheduled for deletion on November 14, 2025, ticket_status=closed, client=Novadata, priority=41, created=2025-11-04 13:02:42, last_txn_id=0>, <Ticket(id=6897, rt_number=56331, queue=Requests, subject=vmsvr1.trident.lan pacemaker warning, ticket_status=closed, client=Trident Honda, priority=41, created=2025-11-05 08:05:16, last_txn_id=0>, <Ticket(id=6898, rt_number=56332, queue=Incidents, subject=CRITICAL: Backups: Restic tcl-thames on bann1.tcl.internal, ticket_status=closed, client=Internal, priority=51, created=2025-11-05 08:07:20, last_txn_id=0>, <Ticket(id=6899, rt_number=56333, queue=Problems, subject=mammoth.tusknet storage volume usage /srv/technology, ticket_status=closed, client=Tusk IC, priority=41, created=2025-11-05 09:05:32, last_txn_id=0>, <Ticket(id=6900, rt_number=56334, queue=Incidents, subject=mammoth.tusknet storage volume usage /home, ticket_status=closed, client=Tusk IC, priority=52, created=2025-11-05 09:36:26, last_txn_id=0>, <Ticket(id=6905, rt_number=56339, queue=Incidents, subject=UNKNOWN: Disk: fstab mounts on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-11-05 15:27:25, last_txn_id=0>, <Ticket(id=6907, rt_number=56341, queue=Incidents, subject=AQL servers offline, ticket_status=closed, client=Quickline, priority=71, created=2025-11-05 19:31:14, last_txn_id=0>, <Ticket(id=6911, rt_number=56345, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=51, created=2025-11-06 09:39:43, last_txn_id=0>, <Ticket(id=6912, rt_number=56346, queue=Incidents, subject=WARNING: Mail: Queue Length on manuel.internal.ogtip.com, ticket_status=closed, client=OGT, priority=43, created=2025-11-06 10:28:19, last_txn_id=0>, <Ticket(id=6913, rt_number=56347, queue=Requests, subject=Additional support and SSH access, ticket_status=closed, client=ITC Compliance, priority=1, created=2025-11-06 10:42:47, last_txn_id=0>, <Ticket(id=6915, rt_number=56349, queue=Problems, subject=severn1/2/3.tiger-computing.co.uk ceph issue - large object, ticket_status=closed, client=Internal, priority=43, created=2025-11-06 13:44:11, last_txn_id=0>, <Ticket(id=6917, rt_number=56351, queue=Requests, subject=Monitoring and security, ticket_status=open, client=Sysdoc, priority=3, created=2025-11-06 16:04:14, last_txn_id=0>, <Ticket(id=6921, rt_number=56355, queue=Incidents, subject=edb-coll.askbio.com restic backups, ticket_status=closed, client=AskBio, priority=51, created=2025-11-07 08:35:26, last_txn_id=0>, <Ticket(id=6922, rt_number=56356, queue=Incidents, subject=WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=1, created=2025-11-07 09:24:36, last_txn_id=0>, <Ticket(id=6923, rt_number=56357, queue=Incidents, subject=WARNING: NRPE Disk: / on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=1, created=2025-11-07 09:46:59, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 11, 7), 'start': datetime.date(2025, 11, 3), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-11-07&start=2025-11-03' [GET]>
session	<SecureCookieSession {}>

Triage response

03 Nov - 07 Nov

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 04:31:56.282503	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282552	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282563	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282570	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282576	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282583	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282588	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282593	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282598	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282603	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282608	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282613	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282617	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282622	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282627	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282631	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282636	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282641	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282646	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282651	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282655	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282661	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282665	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282672	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282678	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282683	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282688	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282693	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282698	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282702	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282707	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282712	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282717	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282722	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282727	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282732	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282737	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282742	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282747	xxx	./services/model.py:838
DEBUG	2025-12-06 04:31:56.282752	xxx	./services/model.py:838