Triage response

29 Sep - 31 Oct

RT	Created	Time in Triage	Client	Subject
54647	28 Apr, 12:59	0h 14m	Azura	Ocado Firewall
55156	18 Jun, 17:21	0h 17m	ATA Group	Upgrade project
55834	08 Sep, 09:01	0h 10m	OGT	Failing disk on sybil.internal.ogtip.com
56022	29 Sep, 08:11	0h 01m	Novadata	DOWN: leonis.novadata.internal
56023	29 Sep, 09:42	0h 04m	OpenCorporates	Migrate Statsd and graphite
56057	29 Sep, 13:51	0h 19m	OpenCorporates	Website Server Shutdown
56058	29 Sep, 13:54	0h 14m	OpenCorporates	Sudo Password
56062	29 Sep, 22:33	0	Kahootz	Health-check failures
56065	30 Sep, 10:18	0h 09m	AskBio	PromPT email
56067	30 Sep, 12:11	0h 02m	Kahootz	Change of Contact
56068	30 Sep, 14:07	0h 01m	None	in: URGENT Partnership Proposition
56069	30 Sep, 14:57	0h 05m	AskBio	Storage alert: /home on talisker.synpromics.com
56070	30 Sep, 15:19	0h 01m	Sucden	ben.sucden.co.uk unavailable
56071	30 Sep, 16:27	0h 25m	OGT	Server updates
56112	01 Oct, 18:34	0	None	iniURGENT Partnership Proposition
56115	02 Oct, 01:45	0	AskBio	AskBio connectivity failure
56116	02 Oct, 10:20	0h 02m	AskBio	Frozen mail on talisker.synpromics.com
56117	02 Oct, 11:57	0h 03m	OGT	Storage alert: /srv/department on rodney.internal.ogtip.com
56118	02 Oct, 13:25	0h 45m	AskBio	GPU driver update
56119	02 Oct, 14:25	0h 13m	None	Welcome to Tech Support
56123	03 Oct, 08:18	0h 01m	Top To Toe	WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com
56125	03 Oct, 08:44	0h 00m	Gravytrain	CRITICAL: HTTP: www.commercialquotedirect.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk
56128	03 Oct, 14:18	0h 05m	JISC	Urgent rollback
56129	03 Oct, 18:25	122d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56131	04 Oct, 09:21	0	AskBio	DataVita Power issues
56139	06 Oct, 09:45	0h 01m	Crystal Units	CRITICAL: Backy2 Backups on crylonlis001.crystal.local
56140	06 Oct, 12:21	0h 05m	Sucden	Patch Cycle
56141	06 Oct, 12:22	0h 02m	Cirencester College	CCVLE01 OS version
56149	07 Oct, 08:15	0h 00m	Top To Toe	CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com
56150	07 Oct, 08:20	0h 00m	Internal	CRITICAL: Backups: Restic tcl-thames on avon2.tcl.internal
56153	07 Oct, 17:32	0h 00m	NFW	Server unreachable: nfwgs2.nfw.internal
56156	08 Oct, 08:34	0h 01m	Trident Honda	vmsvr1/2.trident.lan pacemaker resource failure
56158	08 Oct, 10:21	0h 08m	ATA Group	HPC \| Backup Disk Repair / Busy
56159	08 Oct, 16:27	0h 01m	Trident Honda	VM velux
56160	08 Oct, 17:19	0h 08m	Trident Honda	VM hera root disk
56161	08 Oct, 17:26	0h 02m	ATA Group	RE: question
56166	09 Oct, 10:20	0h 09m	Global Brands	hi
56167	09 Oct, 11:58	0h 01m	Novadata	Arcturus
56171	10 Oct, 08:46	0h 01m	NFW	nfwgs2.nfw.internal connection timeouts
56173	10 Oct, 09:10	0h 00m	OGT	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56174	11 Oct, 03:39	0	None	Асtіоn Rеquіrеԁ: Rеnеw Үоur Vеhісӏе Тах (Fоrm V12)
56175	11 Oct, 09:47	0	Sucden	CRITICAL: System Health: NTP on multiple systems
56178	13 Oct, 08:14	0h 02m	Sucden	interstar01/02.sucden.co.uk configuration issue
56180	13 Oct, 10:43	0h 02m	OpenCorporates	Remove DC access for Ayhan
56181	13 Oct, 10:46	0h 01m	Entrepreneurs Circle	Out of date WordPress Versions \| srv.entrepreneurscircle.org
56182	13 Oct, 10:55	0h 01m	ERF Electrical	Out of date WordPress Version \| weblive.erfelectrical.co.uk
56183	13 Oct, 14:22	0h 01m	Sucden	Storage alert: /home on duffman.sucden.co.uk
56184	13 Oct, 15:03	0h 17m	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56185	13 Oct, 15:37	0h 00m	Koinex	Server down
56186	13 Oct, 15:39	0h 01m	Azura	No opentrk transactions on ocado*
56187	13 Oct, 15:43	0h 01m	Sucden	Puppet not functioning on ben.sucden.co.uk
56190	14 Oct, 08:31	0h 01m	NFW	nfwgs2.nfw.internal check timeouts
56191	14 Oct, 08:46	0h 03m	ATA Group	Sandbox
56192	14 Oct, 10:42	0h 12m	OpenCorporates	User Removal - Ayhan Setirekli
56196	14 Oct, 11:59	0h 43m	ATA Group	SUSE Environment Review
56205	16 Oct, 10:54	0h 09m	Internal	Message - Owen \| Trustify \| 020 3667 1674
56206	16 Oct, 11:57	0h 03m	Internal	Auxiliary bot servers - Quote request
56207	16 Oct, 14:59	0h 01m	BD Group	api/portal.bdgroup.co.uk HTTP/HTTPS timeouts
56208	16 Oct, 15:42	0h 00m	BD Group	portal/api.bdgroup.co.uk HTTP/S timeouts
56210	17 Oct, 09:32	0h 02m	Crystal Units	Fw: Issue with Lisec App – Printer Update Needed
56212	17 Oct, 10:56	0h 16m	Kahootz	Kahootz Migration to AWS
56213	17 Oct, 14:42	0h 07m	Novadata	FW: Workstation Specialists Technical Support - TN21964
56215	18 Oct, 08:38	0	Sucden	NTP Offset
56216	18 Oct, 10:56	0h 12m	Kahootz	Borg backups at Memset
56220	20 Oct, 07:24	0	AskBio	DNS (10.193.220.5) inaccessible
56221	20 Oct, 08:59	0h 07m	Quickline	Invoice POs; update to PO-018532
56222	20 Oct, 09:48	0h 03m	Entrepreneurs Circle	srv.entrepreneurscircle.org disk usage on /var/mail
56223	20 Oct, 09:54	0h 13m	NFW	SPAM ISSUE
56225	20 Oct, 16:51	0h 30m	AskBio	/weka on Coll
56228	21 Oct, 08:02	0h 01m	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk service failure
56229	21 Oct, 08:07	0h 01m	OGT	manuel.internal.ogtip.com predictive disk failure
56230	21 Oct, 09:44	0h 04m	ITC Compliance	SSH access to servers
56232	21 Oct, 13:43	0h 03m	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
56234	22 Oct, 08:25	0h 01m	OGT	Rodney1.internal.ogtip.com restic backups for manuel-ngs failed
56235	22 Oct, 08:29	0h 01m	Globecast	DOWN: gcukscheddb01/02/dev.globecastne.com
56240	22 Oct, 09:52	0h 05m	Rotastat	DOWN: gallus.rotastat.com
56243	22 Oct, 12:16	0h 07m	AskBio	User accounts
56244	22 Oct, 15:39	0h 01m	Cirencester College	Updating Moodle on CCVLE01
56245	22 Oct, 15:44	0h 01m	Geograph	CRITICAL: HTTP: Gitlab Landing HTTPS on gitlab.cloud.geograph.org.uk
56247	23 Oct, 13:18	0h 07m	Sucden	Mark Phipps public ddeadmin key
56248	23 Oct, 14:00	0h 02m	Cirencester College	ccolive.cirencester.local storage volume usage /srv
56249	23 Oct, 15:38	0h 01m	AskBio	talisker.synpromics.com volume usage /home
56257	24 Oct, 15:57	0h 11m	AskBio	buildkit on jura
56265	27 Oct, 15:46	0h 01m	AskBio	Storage alert: /home on talisker.synpromics.com
56266	27 Oct, 19:45	0	Internal	CRITICAL: icinga2-config on towy2.tiger-computing.co.uk
56269	28 Oct, 06:50	0	Globecast	DOWN: gcukscheddb02.globecastne.com
56270	28 Oct, 08:04	0h 03m	Trident Honda	vmsvr1.trident.lan borgmatic backups failure
56271	28 Oct, 08:18	0h 01m	NFW	nfwgs2.nfw.internal storage volume usage /home
56272	28 Oct, 08:32	0h 03m	Rotastat	CGram Service
56274	28 Oct, 11:39	0h 02m	ITC Compliance	WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk
56275	28 Oct, 13:06	0h 06m	Sucden	Connectivity issues between our IXN production servers and Azure
56277	28 Oct, 15:58	0h 07m	Cirencester College	PHP upgrade
56281	29 Oct, 08:17	0h 01m	None	Асtіоn Rеquіrеԁ: Rеvіеw Үоur Vеhісӏе Rесоrԁ (Fоrm V12)
56282	29 Oct, 08:43	0h 00m	Cirencester College	Cirencester power issue
56290	30 Oct, 14:10	0h 01m	ATA Group	Linux patch question
56292	30 Oct, 15:19	0h 01m	Tusk IC	mammoth.tusknet volume usage on /srv/software
56293	30 Oct, 20:33	0h 07m	Internal	ALARM: "Billing Alarm: 75 USD" in US East (N. Virginia)
56295	31 Oct, 10:06	0h 10m	BD Group	ErrorDocument Directives
56296	31 Oct, 11:14	0h 01m	ATA Group	emergency contact

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	97.926 msec
System CPU time	0.549 msec
Total CPU time	98.475 msec
Elapsed time	128.485 msec
Context switches	57 voluntary, 10 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-31&start=2025-09-29
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-10-31'
'start'	'2025-09-29'

Variable	Value
data	[<Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6651, rt_number=56022, queue=Incidents, subject=DOWN: leonis.novadata.internal, ticket_status=closed, client=Novadata, priority=41, created=2025-09-29 08:11:18, last_txn_id=0>, <Ticket(id=6652, rt_number=56023, queue=Requests, subject=Migrate Statsd and graphite, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 09:42:17, last_txn_id=0>, <Ticket(id=6654, rt_number=56057, queue=Requests, subject=Website Server Shutdown, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 13:51:05, last_txn_id=0>, <Ticket(id=6655, rt_number=56058, queue=Requests, subject=Sudo Password, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 13:54:17, last_txn_id=0>, <Ticket(id=6659, rt_number=56062, queue=Incidents, subject=Health-check failures, ticket_status=closed, client=Kahootz, priority=81, created=2025-09-29 22:33:25, last_txn_id=0>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6664, rt_number=56067, queue=Admin, subject=Change of Contact, ticket_status=resolved, client=Kahootz, priority=0, created=2025-09-30 12:11:19, last_txn_id=0>, <Ticket(id=6665, rt_number=56068, queue=Triage, subject=in: URGENT Partnership Proposition, ticket_status=rejected, client=None, priority=0, created=2025-09-30 14:07:55, last_txn_id=0>, 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talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=63, created=2025-10-02 10:20:11, last_txn_id=0>, <Ticket(id=6682, rt_number=56117, queue=Incidents, subject=Storage alert: /srv/department on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2025-10-02 11:57:41, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=6684, rt_number=56119, queue=Triage, subject=Welcome to Tech Support, ticket_status=rejected, client=None, priority=0, created=2025-10-02 14:25:21, last_txn_id=0>, <Ticket(id=6688, rt_number=56123, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=41, created=2025-10-03 08:18:50, last_txn_id=0>, <Ticket(id=6691, rt_number=56125, queue=Incidents, subject=CRITICAL: HTTP: www.commercialquotedirect.co.uk 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Level	Time	Message	Location
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DEBUG	2026-03-29 12:24:34.322721	xxx	./services/model.py:838
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DEBUG	2026-03-29 12:24:34.322734	xxx	./services/model.py:838
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