Triage response

29 Sep - 31 Oct

RT	Created	Time in Triage	Client	Subject
54647	28 Apr, 12:59	0h 14m	Azura	Ocado Firewall
55156	18 Jun, 17:21	0h 17m	ATA Group	Upgrade project
55834	08 Sep, 09:01	0h 10m	OGT	Failing disk on sybil.internal.ogtip.com
56022	29 Sep, 08:11	0h 01m	Novadata	DOWN: leonis.novadata.internal
56023	29 Sep, 09:42	0h 04m	OpenCorporates	Migrate Statsd and graphite
56057	29 Sep, 13:51	0h 19m	OpenCorporates	Website Server Shutdown
56058	29 Sep, 13:54	0h 14m	OpenCorporates	Sudo Password
56062	29 Sep, 22:33	0	Kahootz	Health-check failures
56065	30 Sep, 10:18	0h 09m	AskBio	PromPT email
56067	30 Sep, 12:11	0h 02m	Kahootz	Change of Contact
56068	30 Sep, 14:07	0h 01m	None	in: URGENT Partnership Proposition
56069	30 Sep, 14:57	0h 05m	AskBio	Storage alert: /home on talisker.synpromics.com
56070	30 Sep, 15:19	0h 01m	Sucden	ben.sucden.co.uk unavailable
56071	30 Sep, 16:27	0h 25m	OGT	Server updates
56112	01 Oct, 18:34	0	None	iniURGENT Partnership Proposition
56115	02 Oct, 01:45	0	AskBio	AskBio connectivity failure
56116	02 Oct, 10:20	0h 02m	AskBio	Frozen mail on talisker.synpromics.com
56117	02 Oct, 11:57	0h 03m	OGT	Storage alert: /srv/department on rodney.internal.ogtip.com
56118	02 Oct, 13:25	0h 45m	AskBio	GPU driver update
56119	02 Oct, 14:25	0h 13m	None	Welcome to Tech Support
56123	03 Oct, 08:18	0h 01m	Top To Toe	WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com
56125	03 Oct, 08:44	0h 00m	Gravytrain	CRITICAL: HTTP: www.commercialquotedirect.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk
56128	03 Oct, 14:18	0h 05m	JISC	Urgent rollback
56129	03 Oct, 18:25	191d 9h 48m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56131	04 Oct, 09:21	0	AskBio	DataVita Power issues
56139	06 Oct, 09:45	0h 01m	Crystal Units	CRITICAL: Backy2 Backups on crylonlis001.crystal.local
56140	06 Oct, 12:21	0h 05m	Sucden	Patch Cycle
56141	06 Oct, 12:22	0h 02m	Cirencester College	CCVLE01 OS version
56149	07 Oct, 08:15	0h 00m	Top To Toe	CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com
56150	07 Oct, 08:20	0h 00m	Internal	CRITICAL: Backups: Restic tcl-thames on avon2.tcl.internal
56153	07 Oct, 17:32	0h 00m	NFW	Server unreachable: nfwgs2.nfw.internal
56156	08 Oct, 08:34	0h 01m	Trident Honda	vmsvr1/2.trident.lan pacemaker resource failure
56158	08 Oct, 10:21	0h 08m	ATA Group	HPC \| Backup Disk Repair / Busy
56159	08 Oct, 16:27	0h 01m	Trident Honda	VM velux
56160	08 Oct, 17:19	0h 08m	Trident Honda	VM hera root disk
56161	08 Oct, 17:26	0h 02m	ATA Group	RE: question
56166	09 Oct, 10:20	0h 09m	Global Brands	hi
56167	09 Oct, 11:58	0h 01m	Novadata	Arcturus
56171	10 Oct, 08:46	0h 01m	NFW	nfwgs2.nfw.internal connection timeouts
56173	10 Oct, 09:10	0h 00m	OGT	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com
56174	11 Oct, 03:39	0	None	Асtіоn Rеquіrеԁ: Rеnеw Үоur Vеhісӏе Тах (Fоrm V12)
56175	11 Oct, 09:47	0	Sucden	CRITICAL: System Health: NTP on multiple systems
56178	13 Oct, 08:14	0h 02m	Sucden	interstar01/02.sucden.co.uk configuration issue
56180	13 Oct, 10:43	0h 02m	OpenCorporates	Remove DC access for Ayhan
56181	13 Oct, 10:46	0h 01m	Entrepreneurs Circle	Out of date WordPress Versions \| srv.entrepreneurscircle.org
56182	13 Oct, 10:55	0h 01m	ERF Electrical	Out of date WordPress Version \| weblive.erfelectrical.co.uk
56183	13 Oct, 14:22	0h 01m	Sucden	Storage alert: /home on duffman.sucden.co.uk
56184	13 Oct, 15:03	0h 17m	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56185	13 Oct, 15:37	0h 00m	Koinex	Server down
56186	13 Oct, 15:39	0h 01m	Azura	No opentrk transactions on ocado*
56187	13 Oct, 15:43	0h 01m	Sucden	Puppet not functioning on ben.sucden.co.uk
56190	14 Oct, 08:31	0h 01m	NFW	nfwgs2.nfw.internal check timeouts
56191	14 Oct, 08:46	0h 03m	ATA Group	Sandbox
56192	14 Oct, 10:42	0h 12m	OpenCorporates	User Removal - Ayhan Setirekli
56196	14 Oct, 11:59	0h 43m	ATA Group	SUSE Environment Review
56205	16 Oct, 10:54	0h 09m	Internal	Message - Owen \| Trustify \| 020 3667 1674
56206	16 Oct, 11:57	0h 03m	Internal	Auxiliary bot servers - Quote request
56207	16 Oct, 14:59	0h 01m	BD Group	api/portal.bdgroup.co.uk HTTP/HTTPS timeouts
56208	16 Oct, 15:42	0h 00m	BD Group	portal/api.bdgroup.co.uk HTTP/S timeouts
56210	17 Oct, 09:32	0h 02m	Crystal Units	Fw: Issue with Lisec App – Printer Update Needed
56212	17 Oct, 10:56	0h 16m	Kahootz	Kahootz Migration to AWS
56213	17 Oct, 14:42	0h 07m	Novadata	FW: Workstation Specialists Technical Support - TN21964
56215	18 Oct, 08:38	0	Sucden	NTP Offset
56216	18 Oct, 10:56	0h 12m	Kahootz	Borg backups at Memset
56220	20 Oct, 07:24	0	AskBio	DNS (10.193.220.5) inaccessible
56221	20 Oct, 08:59	0h 07m	Quickline	Invoice POs; update to PO-018532
56222	20 Oct, 09:48	0h 03m	Entrepreneurs Circle	srv.entrepreneurscircle.org disk usage on /var/mail
56223	20 Oct, 09:54	0h 13m	NFW	SPAM ISSUE
56225	20 Oct, 16:51	0h 30m	AskBio	/weka on Coll
56228	21 Oct, 08:02	0h 01m	Gravytrain	web.prod.bf2.bedfordinsurance.co.uk service failure
56229	21 Oct, 08:07	0h 01m	OGT	manuel.internal.ogtip.com predictive disk failure
56230	21 Oct, 09:44	0h 04m	ITC Compliance	SSH access to servers
56232	21 Oct, 13:43	0h 03m	OGT	WARNING: NRPE Disk: /srv/ngs on rodney.internal.ogtip.com
56234	22 Oct, 08:25	0h 01m	OGT	Rodney1.internal.ogtip.com restic backups for manuel-ngs failed
56235	22 Oct, 08:29	0h 01m	Globecast	DOWN: gcukscheddb01/02/dev.globecastne.com
56240	22 Oct, 09:52	0h 05m	Rotastat	DOWN: gallus.rotastat.com
56243	22 Oct, 12:16	0h 07m	AskBio	User accounts
56244	22 Oct, 15:39	0h 01m	Cirencester College	Updating Moodle on CCVLE01
56245	22 Oct, 15:44	0h 01m	Geograph	CRITICAL: HTTP: Gitlab Landing HTTPS on gitlab.cloud.geograph.org.uk
56247	23 Oct, 13:18	0h 07m	Sucden	Mark Phipps public ddeadmin key
56248	23 Oct, 14:00	0h 02m	Cirencester College	ccolive.cirencester.local storage volume usage /srv
56249	23 Oct, 15:38	0h 01m	AskBio	talisker.synpromics.com volume usage /home
56257	24 Oct, 15:57	0h 11m	AskBio	buildkit on jura
56265	27 Oct, 15:46	0h 01m	AskBio	Storage alert: /home on talisker.synpromics.com
56266	27 Oct, 19:45	0	Internal	CRITICAL: icinga2-config on towy2.tiger-computing.co.uk
56269	28 Oct, 06:50	0	Globecast	DOWN: gcukscheddb02.globecastne.com
56270	28 Oct, 08:04	0h 03m	Trident Honda	vmsvr1.trident.lan borgmatic backups failure
56271	28 Oct, 08:18	0h 01m	NFW	nfwgs2.nfw.internal storage volume usage /home
56272	28 Oct, 08:32	0h 03m	Rotastat	CGram Service
56274	28 Oct, 11:39	0h 02m	ITC Compliance	WARNING: Cluster: ClusterCheck on web2.itccompliance.co.uk
56275	28 Oct, 13:06	0h 06m	Sucden	Connectivity issues between our IXN production servers and Azure
56277	28 Oct, 15:58	0h 07m	Cirencester College	PHP upgrade
56281	29 Oct, 08:17	0h 01m	None	Асtіоn Rеquіrеԁ: Rеvіеw Үоur Vеhісӏе Rесоrԁ (Fоrm V12)
56282	29 Oct, 08:43	0h 00m	Cirencester College	Cirencester power issue
56290	30 Oct, 14:10	0h 01m	ATA Group	Linux patch question
56292	30 Oct, 15:19	0h 01m	Tusk IC	mammoth.tusknet volume usage on /srv/software
56293	30 Oct, 20:33	0h 07m	Internal	ALARM: "Billing Alarm: 75 USD" in US East (N. Virginia)
56295	31 Oct, 10:06	0h 10m	BD Group	ErrorDocument Directives
56296	31 Oct, 11:14	0h 01m	ATA Group	emergency contact

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	95.926 msec
System CPU time	11.615 msec
Total CPU time	107.541 msec
Elapsed time	130.901 msec
Context switches	161 voluntary, 4 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-31&start=2025-09-29
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-10-31'
'start'	'2025-09-29'

Variable	Value
data	[<Ticket(id=5352, rt_number=54647, queue=Requests, subject=Ocado Firewall, ticket_status=closed, client=Azura, priority=55, created=2025-04-28 12:59:59, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6651, rt_number=56022, queue=Incidents, subject=DOWN: leonis.novadata.internal, ticket_status=closed, client=Novadata, priority=41, created=2025-09-29 08:11:18, last_txn_id=0>, <Ticket(id=6652, rt_number=56023, queue=Requests, subject=Migrate Statsd and graphite, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 09:42:17, last_txn_id=0>, <Ticket(id=6654, rt_number=56057, queue=Requests, subject=Website Server Shutdown, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 13:51:05, last_txn_id=0>, <Ticket(id=6655, rt_number=56058, queue=Requests, subject=Sudo Password, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-09-29 13:54:17, last_txn_id=0>, <Ticket(id=6659, rt_number=56062, queue=Incidents, subject=Health-check failures, ticket_status=closed, client=Kahootz, priority=81, created=2025-09-29 22:33:25, last_txn_id=0>, <Ticket(id=6662, rt_number=56065, queue=Requests, subject=PromPT email, ticket_status=closed, client=AskBio, priority=64, created=2025-09-30 10:18:58, last_txn_id=2402309>, <Ticket(id=6664, rt_number=56067, queue=Admin, subject=Change of Contact, ticket_status=resolved, client=Kahootz, priority=0, created=2025-09-30 12:11:19, last_txn_id=0>, <Ticket(id=6665, rt_number=56068, queue=Triage, subject=in: URGENT Partnership Proposition, ticket_status=rejected, client=None, priority=0, created=2025-09-30 14:07:55, last_txn_id=0>, <Ticket(id=6666, rt_number=56069, queue=Incidents, subject=Storage alert: /home on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-09-30 14:57:26, last_txn_id=0>, <Ticket(id=6667, rt_number=56070, queue=Incidents, subject=ben.sucden.co.uk unavailable, ticket_status=closed, client=Sucden, priority=61, created=2025-09-30 15:19:16, last_txn_id=0>, <Ticket(id=6668, rt_number=56071, queue=Requests, subject=Server updates, ticket_status=closed, client=OGT, priority=46, created=2025-09-30 16:27:36, last_txn_id=0>, <Ticket(id=6677, rt_number=56112, queue=Triage, subject=iniURGENT Partnership Proposition, ticket_status=rejected, client=None, priority=0, created=2025-10-01 18:34:18, last_txn_id=0>, <Ticket(id=6680, rt_number=56115, queue=Incidents, subject=AskBio connectivity failure, ticket_status=closed, client=AskBio, priority=81, created=2025-10-02 01:45:39, last_txn_id=0>, <Ticket(id=6681, rt_number=56116, queue=Incidents, subject=Frozen mail on talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=63, created=2025-10-02 10:20:11, last_txn_id=0>, <Ticket(id=6682, rt_number=56117, queue=Incidents, subject=Storage alert: /srv/department on rodney.internal.ogtip.com, ticket_status=closed, client=OGT, priority=41, created=2025-10-02 11:57:41, last_txn_id=0>, <Ticket(id=6683, rt_number=56118, queue=Requests, subject=GPU driver update, ticket_status=closed, client=AskBio, priority=64, created=2025-10-02 13:25:09, last_txn_id=0>, <Ticket(id=6684, rt_number=56119, queue=Triage, subject=Welcome to Tech Support, ticket_status=rejected, client=None, priority=0, created=2025-10-02 14:25:21, last_txn_id=0>, <Ticket(id=6688, rt_number=56123, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com, ticket_status=closed, client=Top To Toe, priority=41, created=2025-10-03 08:18:50, last_txn_id=0>, <Ticket(id=6691, rt_number=56125, queue=Incidents, subject=CRITICAL: HTTP: www.commercialquotedirect.co.uk 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Triage response

29 Sep - 31 Oct

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triage_response_report_drilldown.html

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Level	Time	Message	Location
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DEBUG	2026-07-09 17:48:08.500492	xxx	./services/model.py:838
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DEBUG	2026-07-09 17:48:08.500524	xxx	./services/model.py:838
DEBUG	2026-07-09 17:48:08.500529	xxx	./services/model.py:838
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DEBUG	2026-07-09 17:48:08.500585	xxx	./services/model.py:838
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DEBUG	2026-07-09 17:48:08.500666	xxx	./services/model.py:838
DEBUG	2026-07-09 17:48:08.500671	xxx	./services/model.py:838
DEBUG	2026-07-09 17:48:08.500676	xxx	./services/model.py:838