Triage response

13 Oct - 17 Oct

RT	Created	Time in Triage	Client	Subject
56129	03 Oct, 18:25	74d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56174	11 Oct, 03:39	0	None	Асtіоn Rеquіrеԁ: Rеnеw Үоur Vеhісӏе Тах (Fоrm V12)
56178	13 Oct, 08:14	0h 02m	Sucden	interstar01/02.sucden.co.uk configuration issue
56180	13 Oct, 10:43	0h 02m	OpenCorporates	Remove DC access for Ayhan
56181	13 Oct, 10:46	0h 01m	Entrepreneurs Circle	Out of date WordPress Versions \| srv.entrepreneurscircle.org
56182	13 Oct, 10:55	0h 01m	ERF Electrical	Out of date WordPress Version \| weblive.erfelectrical.co.uk
56183	13 Oct, 14:22	0h 01m	Sucden	Storage alert: /home on duffman.sucden.co.uk
56184	13 Oct, 15:03	0h 17m	AskBio	WARNING: NRPE Disk: / on edb-lab-skye.askbio.com
56185	13 Oct, 15:37	0h 00m	Koinex	Server down
56186	13 Oct, 15:39	0h 01m	Azura	No opentrk transactions on ocado*
56187	13 Oct, 15:43	0h 01m	Sucden	Puppet not functioning on ben.sucden.co.uk
56190	14 Oct, 08:31	0h 01m	NFW	nfwgs2.nfw.internal check timeouts
56191	14 Oct, 08:46	0h 03m	ATA Group	Sandbox
56192	14 Oct, 10:42	0h 12m	OpenCorporates	User Removal - Ayhan Setirekli
56196	14 Oct, 11:59	0h 43m	ATA Group	SUSE Environment Review
56205	16 Oct, 10:54	0h 09m	Internal	Message - Owen \| Trustify \| 020 3667 1674
56206	16 Oct, 11:57	0h 03m	Internal	Auxiliary bot servers - Quote request
56207	16 Oct, 14:59	0h 01m	BD Group	api/portal.bdgroup.co.uk HTTP/HTTPS timeouts
56208	16 Oct, 15:42	0h 00m	BD Group	portal/api.bdgroup.co.uk HTTP/S timeouts
56210	17 Oct, 09:32	0h 02m	Crystal Units	Fw: Issue with Lisec App – Printer Update Needed
56212	17 Oct, 10:56	0h 16m	Kahootz	Kahootz Migration to AWS
56213	17 Oct, 14:42	0h 07m	Novadata	FW: Workstation Specialists Technical Support - TN21964

git hash: master (c8f901f4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.45	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	20.887 msec
System CPU time	0.064 msec
Total CPU time	20.951 msec
Elapsed time	34.331 msec
Context switches	21 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-17&start=2025-10-13
REMOTE_ADDR	10.42.58.165
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-17'
'start'	'2025-10-13'

Variable	Value
data	[<Ticket(id=6695, rt_number=56129, queue=Triage, subject=Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project, ticket_status=new, client=None, priority=0, created=2025-10-03 18:25:49, last_txn_id=0>, <Ticket(id=6740, rt_number=56174, queue=Triage, subject=Асtіоn Rеquіrеԁ: Rеnеw Үоur Vеhісӏе Тах (Fоrm V12), ticket_status=rejected, client=None, priority=0, created=2025-10-11 03:39:33, last_txn_id=0>, <Ticket(id=6744, rt_number=56178, queue=Incidents, subject=interstar01/02.sucden.co.uk configuration issue, ticket_status=closed, client=Sucden, priority=41, created=2025-10-13 08:14:10, last_txn_id=0>, <Ticket(id=6746, rt_number=56180, queue=Requests, subject=Remove DC access for Ayhan, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-10-13 10:43:39, last_txn_id=0>, <Ticket(id=6747, rt_number=56181, queue=Incidents, subject=Out of date WordPress Versions \| srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-10-13 10:46:33, last_txn_id=0>, <Ticket(id=6748, rt_number=56182, queue=Incidents, subject=Out of date WordPress Version \| weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=41, created=2025-10-13 10:55:58, last_txn_id=0>, <Ticket(id=6749, rt_number=56183, queue=Incidents, subject=Storage alert: /home on duffman.sucden.co.uk, ticket_status=closed, client=Sucden, priority=42, created=2025-10-13 14:22:45, last_txn_id=0>, <Ticket(id=6750, rt_number=56184, queue=Incidents, subject=WARNING: NRPE Disk: / on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-10-13 15:03:03, last_txn_id=0>, <Ticket(id=6751, rt_number=56185, queue=Incidents, subject=Server down, ticket_status=closed, client=Koinex, priority=61, created=2025-10-13 15:37:31, last_txn_id=0>, <Ticket(id=6752, rt_number=56186, queue=Incidents, subject=No opentrk transactions on ocado*, ticket_status=closed, client=Azura, priority=61, created=2025-10-13 15:39:59, last_txn_id=0>, <Ticket(id=6753, rt_number=56187, queue=Incidents, subject=Puppet not functioning on ben.sucden.co.uk, ticket_status=closed, client=Sucden, priority=51, created=2025-10-13 15:43:37, last_txn_id=0>, <Ticket(id=6756, rt_number=56190, queue=Incidents, subject=nfwgs2.nfw.internal check timeouts, ticket_status=closed, client=NFW, priority=52, created=2025-10-14 08:31:01, last_txn_id=0>, <Ticket(id=6757, rt_number=56191, queue=Requests, subject=Sandbox , ticket_status=closed, client=ATA Group, priority=41, created=2025-10-14 08:46:33, last_txn_id=0>, <Ticket(id=6758, rt_number=56192, queue=Admin, subject=User Removal - Ayhan Setirekli, ticket_status=resolved, client=OpenCorporates, priority=1, created=2025-10-14 10:42:10, last_txn_id=0>, <Ticket(id=6762, rt_number=56196, queue=Requests, subject=SUSE Environment Review, ticket_status=closed, client=ATA Group, priority=1, created=2025-10-14 11:59:35, last_txn_id=0>, <Ticket(id=6771, rt_number=56205, queue=Requests, subject=Message - Owen \| Trustify \| 020 3667 1674, ticket_status=rejected, client=Internal, priority=1, created=2025-10-16 10:54:25, last_txn_id=0>, <Ticket(id=6772, rt_number=56206, queue=Requests, subject=Auxiliary bot servers - Quote request, ticket_status=closed, client=Internal, priority=1, created=2025-10-16 11:57:46, last_txn_id=0>, <Ticket(id=6773, rt_number=56207, queue=Incidents, subject=api/portal.bdgroup.co.uk HTTP/HTTPS timeouts, ticket_status=closed, client=BD Group, priority=51, created=2025-10-16 14:59:25, last_txn_id=0>, <Ticket(id=6774, rt_number=56208, queue=Incidents, subject=portal/api.bdgroup.co.uk HTTP/S timeouts, ticket_status=closed, client=BD Group, priority=51, created=2025-10-16 15:42:52, last_txn_id=0>, <Ticket(id=6776, rt_number=56210, queue=Requests, subject=Fw: Issue with Lisec App – Printer Update Needed, ticket_status=closed, client=Crystal Units, priority=62, created=2025-10-17 09:32:56, last_txn_id=0>, <Ticket(id=6778, rt_number=56212, queue=Requests, subject=Kahootz Migration to AWS, ticket_status=closed, client=Kahootz, priority=1, created=2025-10-17 10:56:15, last_txn_id=0>, <Ticket(id=6779, rt_number=56213, queue=Requests, subject=FW: Workstation Specialists Technical Support - TN21964, ticket_status=closed, client=Novadata, priority=42, created=2025-10-17 14:42:06, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 10, 17), 'start': datetime.date(2025, 10, 13), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-10-17&start=2025-10-13' [GET]>
session	<SecureCookieSession {}>

Triage response

13 Oct - 17 Oct

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-20 23:00:38.534831	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534888	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534899	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534907	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534914	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534920	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534926	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534932	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534939	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534945	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534951	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534957	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534962	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534969	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534974	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534980	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534986	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534992	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.534997	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535003	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535009	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535015	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535020	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535026	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535037	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535045	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535051	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535057	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535065	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535073	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535078	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535084	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535090	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535097	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535102	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535108	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535114	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535120	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535125	xxx	./services/model.py:838
DEBUG	2026-01-20 23:00:38.535131	xxx	./services/model.py:838