Triage response

08 Sep - 10 Oct

RT	Created	Time in Triage	Client	Subject
55074	11 Jun, 15:40	0h 08m	Gravytrain	gravytrain update dev systems
55156	18 Jun, 17:21	0h 17m	ATA Group	Upgrade project
55471	21 Jul, 12:54	0h 02m	ATA Group	Technical onboarding \| Support onboarding
55585	05 Aug, 12:52	0h 03m	Sucden	STAR hardware refresh
55827	06 Sep, 14:25	0h 08m	None	Creating A Digital Marketing Strategy..
55828	06 Sep, 18:49	0h 09m	ATA Group	pro patching error
55832	08 Sep, 08:55	0h 01m	Novadata	DOWN: leonis.novadata.internal
55833	08 Sep, 08:58	0h 01m	DLS Plastics	WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal
55834	08 Sep, 09:01	0h 10m	OGT	Failing disk on sybil.internal.ogtip.com
55836	08 Sep, 13:40	0h 07m	Internal	New Debian release versions to monitor
55838	08 Sep, 13:52	0h 08m	Internal	Bad icinga2-config on towy*
55843	09 Sep, 03:56	0	Kahootz	Backup failure on tango
55844	09 Sep, 09:25	0h 03m	AskBio	/srv/scratch on Skye
55845	09 Sep, 09:29	0h 03m	Trident Honda	New VM request
55851	10 Sep, 16:28	0h 44m	AskBio	Planned network outage
55852	10 Sep, 17:37	0h 02m	AskBio	RCH
55853	10 Sep, 17:39	0h 02m	AskBio	Ticket system
55856	11 Sep, 06:28	0h 12m	Top To Toe	Re: Amend DB backup script to dump separate .sql files
55857	11 Sep, 08:08	0h 06m	Trident Honda	vmsvr1
55858	11 Sep, 08:34	0h 01m	Tusk IC	DOWN: elephant.tusknet
55859	11 Sep, 10:46	0h 01m	AskBio	Frozen mail on edb-jura.askbio.com
55862	11 Sep, 14:50	0h 22m	OpenCorporates	Scale down lower support
55865	11 Sep, 23:55	0	OpenCorporates	icinga.opencorporates.com
55867	12 Sep, 12:30	0h 02m	Gravytrain	https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress
55868	12 Sep, 14:20	0h 01m	Cirencester College	New user to access CCOLive server
55869	12 Sep, 15:19	0h 03m	eTherapeutics	fwupdmgr service failing on dgx2.internal.etherapeutics.co.uk
55870	12 Sep, 15:38	0h 02m	NFW	WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal
55874	15 Sep, 05:53	0	Kahootz	CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com
55875	15 Sep, 08:08	0h 02m	OGT	CRITICAL: System Health: Systemd State on manuel.internal.ogtip.com
55876	15 Sep, 08:12	0h 01m	Azura	CRITICAL: System Health: Systemd State on ocado1.opentrk.com
55877	15 Sep, 09:05	0h 01m	Koinex	Storage alert: /nas on koinexserver.home
55878	15 Sep, 09:08	0h 01m	Internal	KubeDeploymentReplicasMismatch in rt \| tcl/avon
55879	15 Sep, 09:51	0h 02m	Crystal Units	Storage alert: /lisec on crylonlis2024.crystal.local
55882	15 Sep, 17:04	0h 03m	Globecast	/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev
55883	15 Sep, 17:34	0h 04m	DLS Plastics	Peterborough site down
55886	16 Sep, 07:57	0h 08m	JISC	OpenAthens L01 and l02 patching
55892	16 Sep, 15:26	0h 09m	AskBio	new FireFinch user on servers
55895	16 Sep, 16:43	0h 07m	AskBio	Docker clean up
55897	17 Sep, 11:18	0h 04m	eTherapeutics	gitlab-toolbox-backup failure
55898	17 Sep, 11:46	0h 25m	OpenCorporates	Server Access review
55900	18 Sep, 09:20	0h 03m	Tusk IC	WARNING: NRPE Disk: All Disks on mammoth.tusknet
55901	18 Sep, 09:57	0h 04m	OpenCorporates	Jupyter Copy files to AWS
55903	18 Sep, 17:39	0h 04m	Crystal Units	Replace Infosec with Ventrix IT
55907	20 Sep, 12:03	0h 07m	ITC Compliance	Bence Kozma
55911	22 Sep, 09:22	0h 03m	None	Service Expiration - Renew Now Your Subscription
55913	22 Sep, 10:33	0h 04m	OpenCorporates	memcached servers
55914	22 Sep, 10:59	0h 05m	OpenCorporates	redis1.opencorporates.internal
55947	22 Sep, 11:35	0h 07m	BD Group	CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal
55948	22 Sep, 12:51	0h 13m	Novadata	cmake and CUDA Toolkit upgrade on linux
55985	23 Sep, 06:10	0	BD Group	CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
55986	23 Sep, 08:09	0h 01m	Crystal Units	CRITICAL: Backy2 Backups on crylonlis002.crystal.local
55988	23 Sep, 13:00	0h 09m	Internal	Nextcloud sync keeps failling
55991	23 Sep, 17:53	0h 17m	Top To Toe	RE: Move database archival script to systemd from cron
55992	23 Sep, 17:53	0h 20m	Top To Toe	RE: Re: Amend DB backup script to dump separate .sql files
55994	24 Sep, 08:44	0h 03m	OGT	WARNING: NRPE Disk: All Disks on blaney.internal.ogtip.com
55995	24 Sep, 10:50	0h 04m	OpenCorporates	mesos and docker-reg
55997	24 Sep, 11:10	0h 02m	Internal	Message - Samie \| Q A \| 01600 483484
55998	24 Sep, 11:14	0h 27m	OpenCorporates	Server Shut down - static-web1
56003	25 Sep, 08:09	0h 00m	OGT	Upgrade or replace basil.internal.ogtip.com
56007	25 Sep, 13:20	0h 10m	Kahootz	Remove Kahootz servers from support
56010	25 Sep, 15:55	0h 11m	Geograph	Kubernetes upgrade from v1.31
56012	26 Sep, 09:16	0h 13m	Internal	Nextcloud not syncing
56013	26 Sep, 09:47	0h 04m	OGT	Docker installation request
56014	26 Sep, 13:18	0h 05m	Kahootz	Changing alert emails in puppet-managed files
56016	26 Sep, 15:46	0h 00m	Tusk IC	Storage alert: /srv/scratch on mammoth.tusknet
56018	26 Sep, 17:46	0h 02m	None	Асtіоn Rеquіrеԁ: Rеnеw Үоur Vеhісӏе Тах (Fоrm V12)
56022	29 Sep, 08:11	0h 01m	Novadata	DOWN: leonis.novadata.internal
56023	29 Sep, 09:42	0h 04m	OpenCorporates	Migrate Statsd and graphite
56057	29 Sep, 13:51	0h 19m	OpenCorporates	Website Server Shutdown
56058	29 Sep, 13:54	0h 14m	OpenCorporates	Sudo Password
56062	29 Sep, 22:33	0	Kahootz	Health-check failures
56065	30 Sep, 10:18	0h 09m	AskBio	PromPT email
56067	30 Sep, 12:11	0h 02m	Kahootz	Change of Contact
56068	30 Sep, 14:07	0h 01m	None	in: URGENT Partnership Proposition
56069	30 Sep, 14:57	0h 05m	AskBio	Storage alert: /home on talisker.synpromics.com
56070	30 Sep, 15:19	0h 01m	Sucden	ben.sucden.co.uk unavailable
56071	30 Sep, 16:27	0h 25m	OGT	Server updates
56112	01 Oct, 18:34	0	None	iniURGENT Partnership Proposition
56115	02 Oct, 01:45	0	AskBio	AskBio connectivity failure
56116	02 Oct, 10:20	0h 02m	AskBio	Frozen mail on talisker.synpromics.com
56117	02 Oct, 11:57	0h 03m	OGT	Storage alert: /srv/department on rodney.internal.ogtip.com
56118	02 Oct, 13:25	0h 45m	AskBio	GPU driver update
56119	02 Oct, 14:25	0h 13m	None	Welcome to Tech Support
56123	03 Oct, 08:18	0h 01m	Top To Toe	WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com
56125	03 Oct, 08:44	0h 00m	Gravytrain	CRITICAL: HTTP: www.commercialquotedirect.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk
56128	03 Oct, 14:18	0h 05m	JISC	Urgent rollback
56129	03 Oct, 18:25	45d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project
56131	04 Oct, 09:21	0	AskBio	DataVita Power issues
56139	06 Oct, 09:45	0h 01m	Crystal Units	CRITICAL: Backy2 Backups on crylonlis001.crystal.local
56140	06 Oct, 12:21	0h 05m	Sucden	Patch Cycle
56141	06 Oct, 12:22	0h 02m	Cirencester College	CCVLE01 OS version
56149	07 Oct, 08:15	0h 00m	Top To Toe	CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com
56150	07 Oct, 08:20	0h 00m	Internal	CRITICAL: Backups: Restic tcl-thames on avon2.tcl.internal
56153	07 Oct, 17:32	0h 00m	NFW	Server unreachable: nfwgs2.nfw.internal
56156	08 Oct, 08:34	0h 01m	Trident Honda	vmsvr1/2.trident.lan pacemaker resource failure
56158	08 Oct, 10:21	0h 08m	ATA Group	HPC \| Backup Disk Repair / Busy
56159	08 Oct, 16:27	0h 01m	Trident Honda	VM velux
56160	08 Oct, 17:19	0h 08m	Trident Honda	VM hera root disk
56161	08 Oct, 17:26	0h 02m	ATA Group	RE: question
56166	09 Oct, 10:20	0h 09m	Global Brands	hi
56167	09 Oct, 11:58	0h 01m	Novadata	Arcturus
56171	10 Oct, 08:46	0h 01m	NFW	nfwgs2.nfw.internal connection timeouts
56173	10 Oct, 09:10	0h 00m	OGT	WARNING: NRPE Disk: /Data on sybil.internal.ogtip.com

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	244.393 msec
System CPU time	0.000 msec
Total CPU time	244.393 msec
Elapsed time	276.141 msec
Context switches	100 voluntary, 8 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-10&start=2025-09-08
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-10-10'
'start'	'2025-09-08'

Variable	Value
data	[<Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=open, client=ATA Group, priority=11, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6244, rt_number=55585, queue=Requests, subject=STAR hardware refresh, ticket_status=open, client=Sucden, priority=5, created=2025-08-05 12:52:33, last_txn_id=0>, <Ticket(id=6487, rt_number=55827, queue=Triage, subject=Creating A Digital Marketing Strategy.., ticket_status=rejected, client=None, priority=0, created=2025-09-06 14:25:28, last_txn_id=0>, <Ticket(id=6488, rt_number=55828, queue=Requests, subject=pro patching error, ticket_status=closed, client=ATA Group, priority=3, created=2025-09-06 18:49:54, last_txn_id=2392479>, <Ticket(id=6492, rt_number=55832, queue=Incidents, subject=DOWN: leonis.novadata.internal, ticket_status=closed, client=Novadata, priority=51, created=2025-09-08 08:55:06, last_txn_id=0>, <Ticket(id=6493, rt_number=55833, queue=Incidents, subject=WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-09-08 08:58:32, last_txn_id=0>, <Ticket(id=6494, rt_number=55834, queue=Requests, subject=Failing disk on sybil.internal.ogtip.com, ticket_status=closed, client=OGT, priority=46, created=2025-09-08 09:01:18, last_txn_id=0>, <Ticket(id=6496, rt_number=55836, queue=Requests, subject=New Debian release versions to monitor, ticket_status=closed, client=Internal, priority=41, created=2025-09-08 13:40:44, last_txn_id=0>, <Ticket(id=6498, rt_number=55838, queue=Incidents, subject=Bad icinga2-config on towy*, ticket_status=closed, client=Internal, priority=51, created=2025-09-08 13:52:04, last_txn_id=0>, <Ticket(id=6503, rt_number=55843, queue=Incidents, subject=Backup failure on tango, ticket_status=closed, client=Kahootz, priority=61, created=2025-09-09 03:56:36, last_txn_id=0>, <Ticket(id=6504, rt_number=55844, queue=Requests, subject=/srv/scratch on Skye, ticket_status=closed, client=AskBio, priority=61, created=2025-09-09 09:25:16, last_txn_id=0>, <Ticket(id=6505, rt_number=55845, queue=Requests, subject=New VM request, ticket_status=closed, client=Trident Honda, priority=44, created=2025-09-09 09:29:30, last_txn_id=0>, <Ticket(id=6511, rt_number=55851, queue=Requests, subject=Planned network outage, ticket_status=closed, client=AskBio, priority=61, created=2025-09-10 16:28:39, last_txn_id=0>, <Ticket(id=6512, rt_number=55852, queue=Sales, subject=RCH, ticket_status=resolved, client=AskBio, priority=0, created=2025-09-10 17:37:29, last_txn_id=0>, <Ticket(id=6513, rt_number=55853, queue=Incidents, subject=Ticket system, ticket_status=closed, client=AskBio, priority=81, created=2025-09-10 17:39:36, last_txn_id=0>, <Ticket(id=6516, rt_number=55856, queue=Requests, subject=Re: Amend DB backup script to dump separate .sql files, ticket_status=closed, client=Top To Toe, priority=41, created=2025-09-11 06:28:22, last_txn_id=0>, <Ticket(id=6517, rt_number=55857, queue=Requests, subject=vmsvr1, ticket_status=closed, client=Trident Honda, priority=41, created=2025-09-11 08:08:36, last_txn_id=0>, <Ticket(id=6518, rt_number=55858, queue=Requests, subject=DOWN: elephant.tusknet, ticket_status=closed, client=Tusk IC, priority=42, created=2025-09-11 08:34:49, last_txn_id=0>, <Ticket(id=6519, rt_number=55859, queue=Incidents, subject=Frozen mail on edb-jura.askbio.com, ticket_status=closed, client=AskBio, priority=63, created=2025-09-11 10:46:26, last_txn_id=0>, <Ticket(id=6522, rt_number=55862, queue=Requests, subject=Scale down lower support, ticket_status=closed, 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Triage response

08 Sep - 10 Oct

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Level	Time	Message	Location
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