Triage response

01 Sep - 03 Oct

RT	Created	Time in Triage	Client	Subject
54921	22 May, 16:15	0h 48m	Troika	NIS to Active Directory migration
55074	11 Jun, 15:40	0h 08m	Gravytrain	gravytrain update dev systems
55156	18 Jun, 17:21	0h 06m	ATA Group	Upgrade project
55471	21 Jul, 12:54	0h 02m	ATA Group	Technical onboarding \| Support onboarding
55585	05 Aug, 12:52	0h 03m	Sucden	STAR hardware refresh
55786	29 Aug, 18:12	0h 21m	Kahootz	Write lock timeouts on oscar on dataroot
55794	01 Sep, 08:33	0h 03m	Kahootz	CRITICAL: System Health: Systemd State on xray.hosting.inovem.com
55795	01 Sep, 09:10	0h 01m	eTherapeutics	Storage alert: /var on dgx2.internal.etherapeutics.co.uk
55797	01 Sep, 10:50	0h 10m	AskBio	gitlab container registry api
55799	01 Sep, 14:14	0h 01m	Internal	Expiring cert: FreeIPA HTTPS Cert on nene*.ipa.tigr.uk
55804	02 Sep, 03:41	0	AskBio	CRITICAL: System Health: Systemd State on edb-coll.askbio.com
55806	02 Sep, 08:23	0h 00m	eTherapeutics	WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
55807	02 Sep, 08:35	0h 01m	Azura	ocado2.opentrk.com networking timeouts
55808	02 Sep, 13:49	0h 01m	ERF Electrical	weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout
55809	02 Sep, 14:17	0h 06m	Imoves	Fwd: Your payment to Tiger Computing Ltd has failed
55810	02 Sep, 14:38	0h 28m	Kahootz	Question on Borg
55814	03 Sep, 08:03	0h 01m	Novadata	leonis.novadata.internal failed services
55816	03 Sep, 12:30	0h 01m	eTherapeutics	GitLab Garbage collection
55817	03 Sep, 13:04	0h 17m	eTherapeutics	Interface to see open tickets
55818	03 Sep, 16:29	0h 02m	Cirencester College	Expected high load in coming days
55821	04 Sep, 11:17	0h 07m	eTherapeutics	Re: GitLab pages TLS failing
55822	04 Sep, 15:32	0h 00m	Azura	CRITICAL: Networking: SSH on ocado2.opentrk.com
55824	05 Sep, 07:44	0h 23m	Sysdoc	AKS cluster Kubernetes version upgrade
55825	05 Sep, 10:58	0h 00m	Gravytrain	Intermittent timeouts on web.prod.bf2.bedfordinsurance.co.uk
55826	06 Sep, 09:23	0	Sucden	Various servers down
55827	06 Sep, 14:25	0h 08m	None	Creating A Digital Marketing Strategy..
55828	06 Sep, 18:49	0h 09m	ATA Group	pro patching error
55832	08 Sep, 08:55	0h 01m	Novadata	DOWN: leonis.novadata.internal
55833	08 Sep, 08:58	0h 01m	DLS Plastics	WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal
55834	08 Sep, 09:01	0h 10m	OGT	Failing disk on sybil.internal.ogtip.com
55836	08 Sep, 13:40	0h 07m	Internal	New Debian release versions to monitor
55838	08 Sep, 13:52	0h 08m	Internal	Bad icinga2-config on towy*
55843	09 Sep, 03:56	0	Kahootz	Backup failure on tango
55844	09 Sep, 09:25	0h 03m	AskBio	/srv/scratch on Skye
55845	09 Sep, 09:29	0h 03m	Trident Honda	New VM request
55851	10 Sep, 16:28	0h 44m	AskBio	Planned network outage
55852	10 Sep, 17:37	0h 02m	AskBio	RCH
55853	10 Sep, 17:39	0h 02m	AskBio	Ticket system
55856	11 Sep, 06:28	0h 12m	Top To Toe	Re: Amend DB backup script to dump separate .sql files
55857	11 Sep, 08:08	0h 06m	Trident Honda	vmsvr1
55858	11 Sep, 08:34	0h 01m	Tusk IC	DOWN: elephant.tusknet
55859	11 Sep, 10:46	0h 01m	AskBio	Frozen mail on edb-jura.askbio.com
55862	11 Sep, 14:50	0h 22m	OpenCorporates	Scale down lower support
55865	11 Sep, 23:55	0	OpenCorporates	icinga.opencorporates.com
55867	12 Sep, 12:30	0h 02m	Gravytrain	https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress
55868	12 Sep, 14:20	0h 01m	Cirencester College	New user to access CCOLive server
55869	12 Sep, 15:19	0h 03m	eTherapeutics	fwupdmgr service failing on dgx2.internal.etherapeutics.co.uk
55870	12 Sep, 15:38	0h 02m	NFW	WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal
55874	15 Sep, 05:53	0	Kahootz	CRITICAL: Backups: Borgmatic on tango.hosting.inovem.com
55875	15 Sep, 08:08	0h 02m	OGT	CRITICAL: System Health: Systemd State on manuel.internal.ogtip.com
55876	15 Sep, 08:12	0h 01m	Azura	CRITICAL: System Health: Systemd State on ocado1.opentrk.com
55877	15 Sep, 09:05	0h 01m	Koinex	Storage alert: /nas on koinexserver.home
55878	15 Sep, 09:08	0h 01m	Internal	KubeDeploymentReplicasMismatch in rt \| tcl/avon
55879	15 Sep, 09:51	0h 02m	Crystal Units	Storage alert: /lisec on crylonlis2024.crystal.local
55882	15 Sep, 17:04	0h 03m	Globecast	/home/oracle/gcwan is not mounted on gcukscheddb02,dbdev
55883	15 Sep, 17:34	0h 04m	DLS Plastics	Peterborough site down
55886	16 Sep, 07:57	0h 08m	JISC	OpenAthens L01 and l02 patching
55892	16 Sep, 15:26	0h 09m	AskBio	new FireFinch user on servers
55895	16 Sep, 16:43	0h 07m	AskBio	Docker clean up
55897	17 Sep, 11:18	0h 04m	eTherapeutics	gitlab-toolbox-backup failure
55898	17 Sep, 11:46	0h 25m	OpenCorporates	Server Access review
55900	18 Sep, 09:20	0h 03m	Tusk IC	WARNING: NRPE Disk: All Disks on mammoth.tusknet
55901	18 Sep, 09:57	0h 04m	OpenCorporates	Jupyter Copy files to AWS
55903	18 Sep, 17:39	0h 04m	Crystal Units	Replace Infosec with Ventrix IT
55907	20 Sep, 12:03	0h 07m	ITC Compliance	Bence Kozma
55911	22 Sep, 09:22	0h 03m	None	Service Expiration - Renew Now Your Subscription
55913	22 Sep, 10:33	0h 04m	OpenCorporates	memcached servers
55914	22 Sep, 10:59	0h 05m	OpenCorporates	redis1.opencorporates.internal
55947	22 Sep, 11:35	0h 07m	BD Group	CRITICAL: HTTP: api.bdgroup.co.uk HTTPS on env.bridget.bdg.internal
55948	22 Sep, 12:51	0h 13m	Novadata	cmake and CUDA Toolkit upgrade on linux
55985	23 Sep, 06:10	0	BD Group	CRITICAL: HTTP: www.smart-formations.co.uk HTTPS on ef-v5-nodes.c.ef-platform.internal
55986	23 Sep, 08:09	0h 01m	Crystal Units	CRITICAL: Backy2 Backups on crylonlis002.crystal.local
55988	23 Sep, 13:00	0h 09m	Internal	Nextcloud sync keeps failling
55991	23 Sep, 17:53	0h 17m	Top To Toe	RE: Move database archival script to systemd from cron
55992	23 Sep, 17:53	0h 20m	Top To Toe	RE: Re: Amend DB backup script to dump separate .sql files
55994	24 Sep, 08:44	0h 03m	OGT	WARNING: NRPE Disk: All Disks on blaney.internal.ogtip.com
55995	24 Sep, 10:50	0h 04m	OpenCorporates	mesos and docker-reg
55997	24 Sep, 11:10	0h 02m	Internal	Message - Samie \| Q A \| 01600 483484
55998	24 Sep, 11:14	0h 27m	OpenCorporates	Server Shut down - static-web1
56003	25 Sep, 08:09	0h 00m	OGT	Upgrade or replace basil.internal.ogtip.com
56007	25 Sep, 13:20	0h 10m	Kahootz	Remove Kahootz servers from support
56010	25 Sep, 15:55	0h 11m	Geograph	Kubernetes upgrade from v1.31
56012	26 Sep, 09:16	0h 13m	Internal	Nextcloud not syncing
56013	26 Sep, 09:47	0h 04m	OGT	Docker installation request
56014	26 Sep, 13:18	0h 05m	Kahootz	Changing alert emails in puppet-managed files
56016	26 Sep, 15:46	0h 00m	Tusk IC	Storage alert: /srv/scratch on mammoth.tusknet
56018	26 Sep, 17:46	0h 02m	None	Асtіоn Rеquіrеԁ: Rеnеw Үоur Vеhісӏе Тах (Fоrm V12)
56022	29 Sep, 08:11	0h 01m	Novadata	DOWN: leonis.novadata.internal
56023	29 Sep, 09:42	0h 04m	OpenCorporates	Migrate Statsd and graphite
56057	29 Sep, 13:51	0h 19m	OpenCorporates	Website Server Shutdown
56058	29 Sep, 13:54	0h 14m	OpenCorporates	Sudo Password
56062	29 Sep, 22:33	0	Kahootz	Health-check failures
56065	30 Sep, 10:18	0h 09m	AskBio	PromPT email
56067	30 Sep, 12:11	0h 02m	Kahootz	Change of Contact
56068	30 Sep, 14:07	0h 01m	None	in: URGENT Partnership Proposition
56069	30 Sep, 14:57	0h 05m	AskBio	Storage alert: /home on talisker.synpromics.com
56070	30 Sep, 15:19	0h 01m	Sucden	ben.sucden.co.uk unavailable
56071	30 Sep, 16:27	0h 25m	OGT	Server updates
56112	01 Oct, 18:34	0	None	iniURGENT Partnership Proposition
56115	02 Oct, 01:45	0	AskBio	AskBio connectivity failure
56116	02 Oct, 10:20	0h 02m	AskBio	Frozen mail on talisker.synpromics.com
56117	02 Oct, 11:57	0h 03m	OGT	Storage alert: /srv/department on rodney.internal.ogtip.com
56118	02 Oct, 13:25	0h 45m	AskBio	GPU driver update
56119	02 Oct, 14:25	0h 13m	None	Welcome to Tech Support
56123	03 Oct, 08:18	0h 01m	Top To Toe	WARNING: NRPE Disk: All Disks on gait-prod.toptotoe.com
56125	03 Oct, 08:44	0h 00m	Gravytrain	CRITICAL: HTTP: www.commercialquotedirect.co.uk HTTPS on web.prod.bf2.bedfordinsurance.co.uk
56128	03 Oct, 14:18	0h 05m	JISC	Urgent rollback
56129	03 Oct, 18:25	122d 0h 00m	None	Re: [-External-] RE: Birchman / Harvey Performance \| SAP S/4HANA Upgrade Project

git hash: master (4425ed35)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.3.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.12.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	126.210 msec
System CPU time	3.937 msec
Total CPU time	130.147 msec
Elapsed time	166.112 msec
Context switches	60 voluntary, 161 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-10-03&start=2025-09-01
REMOTE_ADDR	10.42.140.187
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.3.0

Variable	Value
'end'	'2025-10-03'
'start'	'2025-09-01'

Variable	Value
data	[<Ticket(id=5594, rt_number=54921, queue=Requests, subject=NIS to Active Directory migration, ticket_status=closed, client=Troika, priority=9, created=2025-05-22 16:15:03, last_txn_id=0>, <Ticket(id=5779, rt_number=55074, queue=Requests, subject=gravytrain update dev systems, ticket_status=closed, client=Gravytrain, priority=49, created=2025-06-11 15:40:19, last_txn_id=0>, <Ticket(id=5830, rt_number=55156, queue=Requests, subject=Upgrade project, ticket_status=closed, client=ATA Group, priority=53, created=2025-06-18 17:21:15, last_txn_id=2427762>, <Ticket(id=6084, rt_number=55471, queue=Requests, subject=Technical onboarding \| Support onboarding, ticket_status=closed, client=ATA Group, priority=69, created=2025-07-21 12:54:43, last_txn_id=0>, <Ticket(id=6244, rt_number=55585, queue=Requests, subject=STAR hardware refresh, ticket_status=open, client=Sucden, priority=5, created=2025-08-05 12:52:33, last_txn_id=0>, <Ticket(id=6446, rt_number=55786, queue=Requests, subject=Write lock timeouts on oscar on dataroot, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-29 18:12:45, last_txn_id=0>, <Ticket(id=6454, rt_number=55794, queue=Incidents, subject=CRITICAL: System Health: Systemd State on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=51, created=2025-09-01 08:33:17, last_txn_id=0>, <Ticket(id=6455, rt_number=55795, queue=Incidents, subject=Storage alert: /var on dgx2.internal.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-01 09:10:16, last_txn_id=0>, <Ticket(id=6457, rt_number=55797, queue=Requests, subject=gitlab container registry api, ticket_status=closed, client=AskBio, priority=42, created=2025-09-01 10:50:52, last_txn_id=0>, <Ticket(id=6459, rt_number=55799, queue=Incidents, subject=Expiring cert: FreeIPA HTTPS Cert on nene.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=52, created=2025-09-01 14:14:51, last_txn_id=0>, <Ticket(id=6464, rt_number=55804, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=1, created=2025-09-02 03:41:18, last_txn_id=0>, <Ticket(id=6466, rt_number=55806, queue=Requests, subject=WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk, ticket_status=closed, client=eTherapeutics, priority=41, created=2025-09-02 08:23:19, last_txn_id=0>, <Ticket(id=6467, rt_number=55807, queue=Incidents, subject=ocado2.opentrk.com networking timeouts, ticket_status=closed, client=Azura, priority=61, created=2025-09-02 08:35:30, last_txn_id=0>, <Ticket(id=6468, rt_number=55808, queue=Requests, subject=weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout, ticket_status=closed, client=ERF Electrical, priority=43, created=2025-09-02 13:49:16, last_txn_id=0>, <Ticket(id=6469, rt_number=55809, queue=Admin, subject=Fwd: Your payment to Tiger Computing Ltd has failed, ticket_status=resolved, client=Imoves, 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Triage response

01 Sep - 03 Oct

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Level	Time	Message	Location
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DEBUG	2026-03-29 13:35:47.844819	xxx	./services/model.py:838
DEBUG	2026-03-29 13:35:47.844833	xxx	./services/model.py:838
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DEBUG	2026-03-29 13:35:47.844889	xxx	./services/model.py:838
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DEBUG	2026-03-29 13:35:47.844917	xxx	./services/model.py:838
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DEBUG	2026-03-29 13:35:47.845046	xxx	./services/model.py:838
DEBUG	2026-03-29 13:35:47.845052	xxx	./services/model.py:838
DEBUG	2026-03-29 13:35:47.845059	xxx	./services/model.py:838
DEBUG	2026-03-29 13:35:47.845066	xxx	./services/model.py:838
DEBUG	2026-03-29 13:35:47.845074	xxx	./services/model.py:838
DEBUG	2026-03-29 13:35:47.845080	xxx	./services/model.py:838
DEBUG	2026-03-29 13:35:47.845087	xxx	./services/model.py:838
DEBUG	2026-03-29 13:35:47.845094	xxx	./services/model.py:838
DEBUG	2026-03-29 13:35:47.845129	xxx	./services/model.py:838
DEBUG	2026-03-29 13:35:47.845138	xxx	./services/model.py:838