Triage response

11 Aug - 12 Sep

RT	Created	Time in Triage	Client	Subject
54921	22 May, 16:15	0h 48m	Troika	NIS to Active Directory migration
55156	18 Jun, 17:21	0h 06m	ATA Group	Upgrade project
55444	16 Jul, 11:11	0h 01m	Gravytrain	All sites down on web.prod.bf2.bedfordinsurance.co.uk
55585	05 Aug, 12:52	0h 03m	Sucden	STAR hardware refresh
55610	11 Aug, 09:23	0h 00m	Internal	WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
55611	11 Aug, 09:24	0h 01m	DLS Plastics	Storage alert: /opt on dls-zimbra1.dls.internal
55612	11 Aug, 09:34	0h 09m	OGT	Disk space
55613	11 Aug, 10:07	0h 00m	Trident Honda	Storage alert: /srv on smbfs1.trident.lan
55614	11 Aug, 10:21	0h 18m	BD Group	UKBF access recovery
55615	11 Aug, 10:30	0h 04m	Gravytrain	Gravytrain - New organisation linked AWS account
55617	11 Aug, 13:59	0h 06m	Kahootz	New fileservers
55620	12 Aug, 09:04	0h 00m	Tusk IC	rsnapshot weekly running long on mammoth.tusknet
55621	12 Aug, 09:12	0h 01m	AskBio	Mail Queue Length on edb-jura.askbio.com
55622	12 Aug, 09:16	0h 02m	Entrepreneurs Circle	Urgent: Access Termination Request for Usama Muhammad
55628	12 Aug, 16:10	0h 22m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55629	12 Aug, 16:28	0h 04m	None	84620213 is your Microsoft OneDrive verification code.
55631	13 Aug, 01:11	0	OpenCorporates	icinga.opencorporates.com down
55632	13 Aug, 02:21	0	AskBio	restic backup failure on edb-coll.askbio.com
55634	13 Aug, 09:13	0h 06m	Tusk IC	Storage alert: /srv/projects on mammoth.tusknet
55639	13 Aug, 13:37	0h 05m	Kahootz	Wireguard VPN on iomart infra
55648	14 Aug, 08:20	0h 02m	Novadata	leonis.novadata.internal failed services
55650	14 Aug, 09:16	0h 00m	Internal	Redundant BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
55651	14 Aug, 09:17	0h 02m	AskBio	Storage warning: /home on edb-lab-skye.askbio.com
55653	14 Aug, 13:08	0h 00m	Internal	test, please ignore
55654	14 Aug, 14:13	0h 02m	Cirencester College	ccolive.cirencester.local storage volume usage /srv
55659	14 Aug, 17:26	0h 00m	AskBio	Disk: fstab mounts on talisker.synpromics.com
55660	14 Aug, 19:03	0h 29m	Kahootz	2nd S3 destination for offsite Borgbackup copy
55663	15 Aug, 08:47	0h 01m	Gravytrain	web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry
55665	15 Aug, 23:51	0h 05m	None	Selling Your Business Workshops
55669	18 Aug, 09:49	0h 01m	Internal	WARNING: HTTP: Ceph Dashboard Cert on severn.tiger-computing.co.uk
55670	18 Aug, 10:48	0h 01m	AskBio	gitlab runner resourcing
55671	18 Aug, 11:03	0h 01m	Entrepreneurs Circle	CRITICAL: HTTP: spotlightvideos.co.uk HTTPS on srv.entrepreneurscircle.org
55672	18 Aug, 12:00	0h 03m	Kahootz	Expired password on new user account - urgent
55674	18 Aug, 14:58	0h 03m	Tusk IC	WARNING: NRPE Disk: /srv/fast_scratch on mammoth.tusknet
55675	18 Aug, 15:09	0h 19m	OGT	Fwd: 1 year warranty extension - BD314238
55676	18 Aug, 15:19	0h 01m	Internal	[Action required] AWS IAM Identity Center (successor to AWS Single Sign-On) SCIM Access Token Approaching Expiration. [AWS Account: 539247476160]
55680	19 Aug, 08:22	0h 01m	Gravytrain	prod.gt1./web.prod.qs1.grvytrn.co.uk WordPress Versions
55681	19 Aug, 08:24	0h 08m	JISC	OpenAthens server patching
55684	19 Aug, 11:23	0h 01m	None	10272530 is your Microsoft OneDrive verification code.
55685	19 Aug, 11:45	0h 04m	Kahootz	New fileservers question from iomart - urgent
55686	19 Aug, 12:48	0h 01m	Lantech	Moodle Update
55687	19 Aug, 13:06	0h 02m	Kahootz	Routing on our new Iomart servers
55689	19 Aug, 20:24	0h 10m	Kahootz	Build new fileservers
55691	20 Aug, 08:26	0h 09m	Kahootz	Borgbackup question
55692	20 Aug, 11:30	0h 00m	Top To Toe	CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com
55693	20 Aug, 11:34	0h 01m	OpenCorporates	OpenCorporates Wildcard Cert Renewed
55695	20 Aug, 14:59	0h 01m	AskBio	PromPT systemd services
55701	21 Aug, 15:40	0h 01m	AskBio	Linux Machines
55702	21 Aug, 17:15	0h 05m	Gravytrain	High load on web.prod.bf2.bedfordinsurance.co.uk
55704	22 Aug, 08:38	0h 09m	AskBio	edb-coll.askbio.com restic failure
55705	22 Aug, 09:09	0h 02m	Kahootz	New users
55708	22 Aug, 14:19	0h 40m	Cambridge Flow Solutions	CONFIDENTIAL Cambridge Flow Solutions Ltd
55709	22 Aug, 21:08	0h 11m	AskBio	jura.askbio.com monitoring timeout
55710	23 Aug, 12:03	0h 34m	OpenCorporates	CRITICAL: HTTP: OC Icinga on icinga.opencorporates.com
55717	25 Aug, 16:07	0h 17m	AskBio	Singularity and dependencies
55719	25 Aug, 17:12	0h 27m	AskBio	All hosts monitoring timeout
55721	26 Aug, 09:17	0h 01m	DLS Plastics	Storage alert: /opt on dls-zimbra1.dls.internal
55723	26 Aug, 10:33	0h 00m	None	You've enabled two-factor authentication on your account
55724	26 Aug, 14:27	0h 01m	ATA Group	Crontab issue
55727	26 Aug, 16:45	0h 08m	Internal	Message - Faizan \| Tv Channel Services \| 01600 483484
55728	26 Aug, 17:09	0h 06m	Kahootz	new (temporary) proxmox VM on iomart infra
55729	26 Aug, 17:31	0h 24m	Kahootz	package list managed by Puppet
55731	27 Aug, 08:15	0h 12m	Rotastat	New User
55732	27 Aug, 09:33	0h 10m	Kahootz	Postfix issues on new iomart VMs
55735	27 Aug, 11:20	0h 27m	Cambridge Flow Solutions	Remove client Cambridge Flow Solutions Ltd servers from support
55737	27 Aug, 14:38	0h 06m	Cambridge Flow Solutions	Confidential: CFS
55741	28 Aug, 08:53	0h 03m	Kahootz	sudoers on new iomart VMs
55745	28 Aug, 09:57	0h 06m	ATA Group	New instance
55746	28 Aug, 11:50	0h 03m	Sysdoc	On prem deployment support
55780	29 Aug, 02:03	0	AskBio	CRITICAL: System Health: Systemd State on edb-coll.askbio.com
55781	29 Aug, 09:40	0h 14m	JISC	Question about IPV6
55783	29 Aug, 12:25	0h 04m	ITC Compliance	Felly Oro
55784	29 Aug, 14:19	0h 00m	Midnight Hax	woodlands.midnighthax.com bormatic failure
55785	29 Aug, 16:22	0h 03m	OpenCorporates	Website Shutdowns
55786	29 Aug, 18:12	0h 21m	Kahootz	Write lock timeouts on oscar on dataroot
55787	29 Aug, 18:30	0	AskBio	CRITICAL: System Health: Systemd State on macleod.synpromics.com
55794	01 Sep, 08:33	0h 03m	Kahootz	CRITICAL: System Health: Systemd State on xray.hosting.inovem.com
55795	01 Sep, 09:10	0h 01m	eTherapeutics	Storage alert: /var on dgx2.internal.etherapeutics.co.uk
55797	01 Sep, 10:50	0h 10m	AskBio	gitlab container registry api
55799	01 Sep, 14:14	0h 01m	Internal	Expiring cert: FreeIPA HTTPS Cert on nene*.ipa.tigr.uk
55804	02 Sep, 03:41	0	AskBio	CRITICAL: System Health: Systemd State on edb-coll.askbio.com
55806	02 Sep, 08:23	0h 00m	eTherapeutics	WARNING: Cloud: Azure Credential: GitLab on azure.etherapeutics.co.uk
55807	02 Sep, 08:35	0h 01m	Azura	ocado2.opentrk.com networking timeouts
55808	02 Sep, 13:49	0h 01m	ERF Electrical	weblive.erfelectrical.co.uk erfelectrical.co.uk HTTPS timeout
55809	02 Sep, 14:17	0h 06m	Imoves	Fwd: Your payment to Tiger Computing Ltd has failed
55810	02 Sep, 14:38	0h 28m	Kahootz	Question on Borg
55814	03 Sep, 08:03	0h 01m	Novadata	leonis.novadata.internal failed services
55816	03 Sep, 12:30	0h 01m	eTherapeutics	GitLab Garbage collection
55817	03 Sep, 13:04	0h 17m	eTherapeutics	Interface to see open tickets
55818	03 Sep, 16:29	0h 02m	Cirencester College	Expected high load in coming days
55821	04 Sep, 11:17	0h 07m	eTherapeutics	Re: GitLab pages TLS failing
55822	04 Sep, 15:32	0h 00m	Azura	CRITICAL: Networking: SSH on ocado2.opentrk.com
55824	05 Sep, 07:44	0h 23m	Sysdoc	AKS cluster Kubernetes version upgrade
55825	05 Sep, 10:58	0h 00m	Gravytrain	Intermittent timeouts on web.prod.bf2.bedfordinsurance.co.uk
55826	06 Sep, 09:23	0	Sucden	Various servers down
55827	06 Sep, 14:25	0h 08m	None	Creating A Digital Marketing Strategy..
55828	06 Sep, 18:49	0h 09m	ATA Group	pro patching error
55832	08 Sep, 08:55	0h 01m	Novadata	DOWN: leonis.novadata.internal
55833	08 Sep, 08:58	0h 01m	DLS Plastics	WARNING: NRPE Disk: /opt on dls-zimbra1.dls.internal
55834	08 Sep, 09:01	0h 02m	OGT	Failing disk on sybil.internal.ogtip.com
55836	08 Sep, 13:40	0h 07m	Internal	New Debian release versions to monitor
55838	08 Sep, 13:52	0h 08m	Internal	Bad icinga2-config on towy*
55843	09 Sep, 03:56	0	Kahootz	Backup failure on tango
55844	09 Sep, 09:25	0h 03m	AskBio	/srv/scratch on Skye
55845	09 Sep, 09:29	0h 03m	Trident Honda	New VM request
55851	10 Sep, 16:28	0h 44m	AskBio	Planned network outage
55852	10 Sep, 17:37	0h 02m	AskBio	RCH
55853	10 Sep, 17:39	0h 02m	AskBio	Ticket system
55856	11 Sep, 06:28	0h 12m	Top To Toe	Re: Amend DB backup script to dump separate .sql files
55857	11 Sep, 08:08	0h 06m	Trident Honda	vmsvr1
55858	11 Sep, 08:34	0h 01m	Tusk IC	DOWN: elephant.tusknet
55859	11 Sep, 10:46	0h 01m	AskBio	Frozen mail on edb-jura.askbio.com
55862	11 Sep, 14:50	0h 22m	OpenCorporates	Scale down lower support
55865	11 Sep, 23:55	0	OpenCorporates	icinga.opencorporates.com
55867	12 Sep, 12:30	0h 02m	Gravytrain	https://www.rightsureforbusiness.co.uk/ - Apache erroring with "Request Entity Too Large" when trying to update page through WordPress
55868	12 Sep, 14:20	0h 01m	Cirencester College	New user to access CCOLive server
55869	12 Sep, 15:19	0h 03m	eTherapeutics	fwupdmgr service failing on dgx2.internal.etherapeutics.co.uk
55870	12 Sep, 15:38	0h 02m	NFW	WARNING: Mail: Exim Panic Log on nfwgs2.nfw.internal

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	115.473 msec
System CPU time	0.135 msec
Total CPU time	115.608 msec
Elapsed time	142.130 msec
Context switches	177 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-09-12&start=2025-08-11
REMOTE_ADDR	10.42.13.21
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-09-12'
'start'	'2025-08-11'

Variable	Value
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meta	{'end': datetime.date(2025, 9, 12), 'start': datetime.date(2025, 8, 11), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-09-12&start=2025-08-11' [GET]>

Triage response

11 Aug - 12 Sep

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triage_response_report_drilldown.html

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Level	Time	Message	Location
DEBUG	2026-07-10 02:08:14.509790	xxx	./services/model.py:838
DEBUG	2026-07-10 02:08:14.509872	xxx	./services/model.py:838
DEBUG	2026-07-10 02:08:14.509888	xxx	./services/model.py:838
DEBUG	2026-07-10 02:08:14.509900	xxx	./services/model.py:838
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DEBUG	2026-07-10 02:08:14.510117	xxx	./services/model.py:838
DEBUG	2026-07-10 02:08:14.510125	xxx	./services/model.py:838