Triage response

25 Aug - 29 Aug

RT	Created	Time in Triage	Client	Subject
55444	16 Jul, 11:11	0h 01m	Gravytrain	All sites down on web.prod.bf2.bedfordinsurance.co.uk
55709	22 Aug, 21:08	0h 11m	AskBio	jura.askbio.com monitoring timeout
55710	23 Aug, 12:03	0h 34m	OpenCorporates	CRITICAL: HTTP: OC Icinga on icinga.opencorporates.com
55717	25 Aug, 16:07	0h 17m	AskBio	Singularity and dependencies
55719	25 Aug, 17:12	0h 27m	AskBio	All hosts monitoring timeout
55721	26 Aug, 09:17	0h 01m	DLS Plastics	Storage alert: /opt on dls-zimbra1.dls.internal
55723	26 Aug, 10:33	0h 00m	None	You've enabled two-factor authentication on your account
55724	26 Aug, 14:27	0h 01m	ATA Group	Crontab issue
55727	26 Aug, 16:45	0h 08m	Internal	Message - Faizan \| Tv Channel Services \| 01600 483484
55728	26 Aug, 17:09	0h 06m	Kahootz	new (temporary) proxmox VM on iomart infra
55729	26 Aug, 17:31	0h 24m	Kahootz	package list managed by Puppet
55731	27 Aug, 08:15	0h 12m	Rotastat	New User
55732	27 Aug, 09:33	0h 10m	Kahootz	Postfix issues on new iomart VMs
55735	27 Aug, 11:20	0h 27m	Cambridge Flow Solutions	Remove client Cambridge Flow Solutions Ltd servers from support
55737	27 Aug, 14:38	0h 06m	Cambridge Flow Solutions	Confidential: CFS
55741	28 Aug, 08:53	0h 03m	Kahootz	sudoers on new iomart VMs
55745	28 Aug, 09:57	0h 06m	ATA Group	New instance
55746	28 Aug, 11:50	0h 03m	Sysdoc	On prem deployment support
55780	29 Aug, 02:03	0	AskBio	CRITICAL: System Health: Systemd State on edb-coll.askbio.com
55781	29 Aug, 09:40	0h 14m	JISC	Question about IPV6
55783	29 Aug, 12:25	0h 04m	ITC Compliance	Felly Oro
55784	29 Aug, 14:19	0h 00m	Midnight Hax	woodlands.midnighthax.com bormatic failure
55785	29 Aug, 16:22	0h 03m	OpenCorporates	Website Shutdowns
55786	29 Aug, 18:12	0	Kahootz	Write lock timeouts on oscar on dataroot
55787	29 Aug, 18:30	0	AskBio	CRITICAL: System Health: Systemd State on macleod.synpromics.com

git hash: master (ddde22a4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.46	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	25.381 msec
System CPU time	0.042 msec
Total CPU time	25.423 msec
Elapsed time	39.296 msec
Context switches	15 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-29&start=2025-08-25
REMOTE_ADDR	10.42.13.14
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-08-29'
'start'	'2025-08-25'

Variable	Value
data	[<Ticket(id=6057, rt_number=55444, queue=Requests, subject=All sites down on web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=45, created=2025-07-16 11:11:13, last_txn_id=0>, <Ticket(id=6368, rt_number=55709, queue=Incidents, subject=jura.askbio.com monitoring timeout, ticket_status=closed, client=AskBio, priority=61, created=2025-08-22 21:08:10, last_txn_id=0>, <Ticket(id=6369, rt_number=55710, queue=Problems, subject=CRITICAL: HTTP: OC Icinga on icinga.opencorporates.com, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-08-23 12:03:25, last_txn_id=0>, <Ticket(id=6376, rt_number=55717, queue=Requests, subject=Singularity and dependencies, ticket_status=closed, client=AskBio, priority=62, created=2025-08-25 16:07:13, last_txn_id=0>, <Ticket(id=6378, rt_number=55719, queue=Incidents, subject=All hosts monitoring timeout, ticket_status=closed, client=AskBio, priority=50, created=2025-08-25 17:12:51, last_txn_id=2386911>, <Ticket(id=6380, rt_number=55721, queue=Incidents, subject=Storage alert: /opt on dls-zimbra1.dls.internal, ticket_status=closed, client=DLS Plastics, priority=42, created=2025-08-26 09:17:07, last_txn_id=0>, <Ticket(id=6382, rt_number=55723, queue=Triage, subject=You've enabled two-factor authentication on your account, ticket_status=rejected, client=None, priority=0, created=2025-08-26 10:33:19, last_txn_id=0>, <Ticket(id=6383, rt_number=55724, queue=Incidents, subject=Crontab issue, ticket_status=closed, client=ATA Group, priority=71, created=2025-08-26 14:27:40, last_txn_id=0>, <Ticket(id=6386, rt_number=55727, queue=Triage, subject=Message - Faizan \| Tv Channel Services \| 01600 483484, ticket_status=rejected, client=Internal, priority=0, created=2025-08-26 16:45:04, last_txn_id=0>, <Ticket(id=6387, rt_number=55728, queue=Sales, subject=new (temporary) proxmox VM on iomart infra, ticket_status=resolved, client=Kahootz, priority=61, created=2025-08-26 17:09:18, last_txn_id=0>, <Ticket(id=6388, rt_number=55729, queue=Requests, subject=package list managed by Puppet, ticket_status=closed, client=Kahootz, priority=3, created=2025-08-26 17:31:27, last_txn_id=0>, <Ticket(id=6390, rt_number=55731, queue=Requests, subject=New User, ticket_status=closed, client=Rotastat, priority=42, created=2025-08-27 08:15:43, last_txn_id=0>, <Ticket(id=6391, rt_number=55732, queue=Requests, subject=Postfix issues on new iomart VMs, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-27 09:33:41, last_txn_id=0>, <Ticket(id=6394, rt_number=55735, queue=Requests, subject=Remove client Cambridge Flow Solutions Ltd servers from support, ticket_status=closed, client=Cambridge Flow Solutions, priority=44, created=2025-08-27 11:20:13, last_txn_id=0>, <Ticket(id=6396, rt_number=55737, queue=Requests, subject=Confidential: CFS, ticket_status=closed, client=Cambridge Flow Solutions, priority=42, created=2025-08-27 14:38:03, last_txn_id=2389515>, <Ticket(id=6400, rt_number=55741, queue=Requests, subject=sudoers on new iomart VMs, ticket_status=closed, client=Kahootz, priority=61, created=2025-08-28 08:53:04, last_txn_id=0>, <Ticket(id=6404, rt_number=55745, queue=Sales, subject=New instance, ticket_status=resolved, client=ATA Group, priority=41, created=2025-08-28 09:57:28, last_txn_id=0>, <Ticket(id=6405, rt_number=55746, queue=Sales, subject=On prem deployment support, ticket_status=autoclose, client=Sysdoc, priority=0, created=2025-08-28 11:50:40, last_txn_id=0>, <Ticket(id=6440, rt_number=55780, queue=Incidents, subject=CRITICAL: System Health: Systemd State on edb-coll.askbio.com, ticket_status=closed, client=AskBio, priority=61, created=2025-08-29 02:03:34, last_txn_id=0>, <Ticket(id=6441, rt_number=55781, queue=Requests, subject=Question about IPV6 , ticket_status=closed, client=JISC, priority=44, created=2025-08-29 09:40:33, last_txn_id=0>, <Ticket(id=6443, rt_number=55783, queue=Requests, subject=Felly Oro, ticket_status=closed, client=ITC Compliance, priority=64, created=2025-08-29 12:25:59, last_txn_id=0>, <Ticket(id=6444, rt_number=55784, queue=Problems, subject=woodlands.midnighthax.com bormatic failure, ticket_status=closed, client=Midnight Hax, priority=41, created=2025-08-29 14:19:02, last_txn_id=0>, <Ticket(id=6445, rt_number=55785, queue=Requests, subject=Website Shutdowns, ticket_status=closed, client=OpenCorporates, priority=63, created=2025-08-29 16:22:33, last_txn_id=0>, <Ticket(id=6446, rt_number=55786, queue=Requests, subject=Write lock timeouts on oscar on dataroot, ticket_status=closed, client=Kahootz, priority=62, created=2025-08-29 18:12:45, last_txn_id=0>, <Ticket(id=6447, rt_number=55787, queue=Incidents, subject=CRITICAL: System Health: Systemd State on macleod.synpromics.com, ticket_status=closed, client=AskBio, priority=71, created=2025-08-29 18:30:51, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 8, 29), 'start': datetime.date(2025, 8, 25), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-08-29&start=2025-08-25' [GET]>
session	<SecureCookieSession {}>

Triage response

25 Aug - 29 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-22 05:12:23.255729	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255779	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255790	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255797	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255805	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255811	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255817	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255823	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255829	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255835	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255841	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255847	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255853	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255859	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255864	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255870	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255876	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255882	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255887	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255894	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255899	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255903	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255909	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255914	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255919	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255925	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255931	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255937	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255942	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255948	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255953	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255959	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255965	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255981	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255989	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.255995	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.256001	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.256007	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.256012	xxx	./services/model.py:838
DEBUG	2026-01-22 05:12:23.256018	xxx	./services/model.py:838