Triage response

28 Jul - 29 Aug

RT	Created	Time in Triage	Client	Subject
54921	22 May, 16:15	0h 36m	Troika	NIS to Active Directory migration
55382	07 Jul, 17:01	0h 18m	OGT	On-Site Warranty due to expire - Rodney JBOD
55444	16 Jul, 11:11	0h 01m	Gravytrain	All sites down on web.prod.bf2.bedfordinsurance.co.uk
55486	22 Jul, 14:55	0h 11m	Internal	Fwd: Our Emails Are Changing
55516	25 Jul, 17:44	0h 26m	Geograph	Build failing again (quay.io quota?)
55520	28 Jul, 08:20	0h 03m	Entrepreneurs Circle	Re: Re: Introducing Usama and OpenVPN Setup Assistance
55521	28 Jul, 09:28	0h 06m	JISC	Putting l01 and l02 behind OpenAthens WAF
55523	28 Jul, 15:55	0h 14m	Internal	Pytrack access for Shaun
55528	29 Jul, 08:14	0h 01m	Internal	WARNING: NRPE Disk: /var on mersey.tiger-computing.co.uk
55529	29 Jul, 09:31	0h 11m	Lantech	Moodle.ipa.ie upgrade
55532	29 Jul, 11:01	0h 06m	TCV	DNS Record Issues
55534	29 Jul, 11:51	0h 17m	None	Free Energy Monitoring? - Teams Meeting Request
55537	29 Jul, 15:51	0h 11m	AskBio	synpdb service on edb-lab-skye.askbio.com
55538	29 Jul, 16:02	0h 01m	Kahootz	New user accounts on hosting (LDAP) please
55539	29 Jul, 18:07	0h 08m	AskBio	Weka on Macleod \| Slow data transfer speed
55543	30 Jul, 09:50	0h 18m	Kahootz	Rebooting Memset front-server VM's today
55544	10 Jul, 13:33	0h 04m	eTherapeutics	URGENT: Gitlab is down again
55545	30 Jul, 10:46	0h 01m	AskBio	/root/weka not mounted on Talisker
55546	30 Jul, 12:29	0h 01m	Internal	Permit latest kernel version from Charlie
55547	30 Jul, 16:23	0h 04m	OpenCorporates	Retention Periods
55548	30 Jul, 17:22	0h 02m	Kahootz	WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com
55551	31 Jul, 08:29	0h 01m	Trident Honda	smbfs1.trident.lan unmerged configuration files
55552	31 Jul, 09:50	0h 02m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55555	31 Jul, 14:06	0h 05m	Entrepreneurs Circle	EC: How to Get Your Business to £100k Months Webinar
55556	31 Jul, 17:38	0h 00m	Ingeus	CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal
55557	31 Jul, 17:46	0h 00m	ITC Compliance	ISO 270001 cert
55558	31 Jul, 20:21	0h 16m	AskBio	DOWN: talisker.synpromics.com
55561	01 Aug, 08:18	0h 02m	JISC	ath-lin-prx-l01 outage
55562	01 Aug, 08:42	0h 01m	Novadata	CRITICAL: Networking: SSH on arcturus/leonis
55564	01 Aug, 10:32	0h 04m	Internal	Redundant BackupPC directories (NRPE) on thames.tiger-computing.co.uk & mersey
55565	30 Jul, 08:13	0h 01m	ERF Electrical	CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk
55566	01 Aug, 16:14	0h 06m	AskBio	Outages at Askbio
55573	04 Aug, 09:10	0h 01m	Novadata	arcturus.novadata.internal broken updates repo
55580	04 Aug, 15:16	0h 03m	AskBio	VPN Ports
55584	05 Aug, 09:02	0h 01m	Reigate College	CRITICAL: HTTP: cid.reigate.ac.uk HTTPS on rc-mss.reigate.ac.uk
55593	07 Aug, 09:27	0h 11m	AskBio	CRITICAL: Directory: LDAPS Certificate on edb-iona.askbio.com
55594	07 Aug, 09:50	0h 12m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55595	07 Aug, 10:03	0h 03m	None	28577841 is your Microsoft OneDrive verification code.
55596	07 Aug, 10:20	0h 18m	Kahootz	Question about Libreoffice container in k8s on Xray
55597	07 Aug, 10:40	0h 01m	Trident Honda	LDAPS Certificate on vmsvr1/2.trident.lan
55598	07 Aug, 11:36	0h 04m	Internal	Redirect website
55599	07 Aug, 13:03	0h 03m	Internal	Message - Automated Message \| Paypal \| 01600 483484
55600	07 Aug, 16:49	1h 27m	ITC Compliance	Robyn Tovey
55603	08 Aug, 10:16	0h 08m	None	00747935 is your Microsoft OneDrive verification code.
55605	08 Aug, 15:18	0h 04m	BD Group	UKBF Access
55606	09 Aug, 10:03	0	AskBio	AskBio - All hosts down
55610	11 Aug, 09:23	0h 00m	Internal	WARNING: Puppet: Issued Certificates on puppet.tiger-computing.co.uk
55611	11 Aug, 09:24	0h 01m	DLS Plastics	Storage alert: /opt on dls-zimbra1.dls.internal
55612	11 Aug, 09:34	0h 09m	OGT	Disk space
55613	11 Aug, 10:07	0h 00m	Trident Honda	Storage alert: /srv on smbfs1.trident.lan
55614	11 Aug, 10:21	0h 18m	BD Group	UKBF access recovery
55615	11 Aug, 10:30	0h 04m	Gravytrain	Gravytrain - New organisation linked AWS account
55617	11 Aug, 13:59	0h 06m	Kahootz	New fileservers
55620	12 Aug, 09:04	0h 00m	Tusk IC	rsnapshot weekly running long on mammoth.tusknet
55621	12 Aug, 09:12	0h 01m	AskBio	Mail Queue Length on edb-jura.askbio.com
55622	12 Aug, 09:16	0h 02m	Entrepreneurs Circle	Urgent: Access Termination Request for Usama Muhammad
55628	12 Aug, 16:10	0h 22m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55629	12 Aug, 16:28	0h 04m	None	84620213 is your Microsoft OneDrive verification code.
55631	13 Aug, 01:11	0	OpenCorporates	icinga.opencorporates.com down
55632	13 Aug, 02:21	0	AskBio	restic backup failure on edb-coll.askbio.com
55634	13 Aug, 09:13	0h 06m	Tusk IC	Storage alert: /srv/projects on mammoth.tusknet
55639	13 Aug, 13:37	0h 05m	Kahootz	Wireguard VPN on iomart infra
55648	14 Aug, 08:20	0h 02m	Novadata	leonis.novadata.internal failed services
55650	14 Aug, 09:16	0h 00m	Internal	Redundant BackupPC directories (NRPE) on mersey.tiger-computing.co.uk
55651	14 Aug, 09:17	0h 02m	AskBio	Storage warning: /home on edb-lab-skye.askbio.com
55653	14 Aug, 13:08	0h 00m	Internal	test, please ignore
55654	14 Aug, 14:13	0h 02m	Cirencester College	ccolive.cirencester.local storage volume usage /srv
55659	14 Aug, 17:26	0h 00m	AskBio	Disk: fstab mounts on talisker.synpromics.com
55660	14 Aug, 19:03	0h 29m	Kahootz	2nd S3 destination for offsite Borgbackup copy
55663	15 Aug, 08:47	0h 01m	Gravytrain	web.prod.qs1.grvytrn.co.uk multi-domain certificate expiry
55665	15 Aug, 23:51	0h 05m	None	Selling Your Business Workshops
55669	18 Aug, 09:49	0h 01m	Internal	WARNING: HTTP: Ceph Dashboard Cert on severn.tiger-computing.co.uk
55670	18 Aug, 10:48	0h 01m	AskBio	gitlab runner resourcing
55671	18 Aug, 11:03	0h 01m	Entrepreneurs Circle	CRITICAL: HTTP: spotlightvideos.co.uk HTTPS on srv.entrepreneurscircle.org
55672	18 Aug, 12:00	0h 03m	Kahootz	Expired password on new user account - urgent
55674	18 Aug, 14:58	0h 03m	Tusk IC	WARNING: NRPE Disk: /srv/fast_scratch on mammoth.tusknet
55675	18 Aug, 15:09	0h 19m	OGT	Fwd: 1 year warranty extension - BD314238
55676	18 Aug, 15:19	0h 01m	Internal	[Action required] AWS IAM Identity Center (successor to AWS Single Sign-On) SCIM Access Token Approaching Expiration. [AWS Account: 539247476160]
55680	19 Aug, 08:22	0h 01m	Gravytrain	prod.gt1./web.prod.qs1.grvytrn.co.uk WordPress Versions
55681	19 Aug, 08:24	0h 08m	JISC	OpenAthens server patching
55684	19 Aug, 11:23	0h 01m	None	10272530 is your Microsoft OneDrive verification code.
55685	19 Aug, 11:45	0h 04m	Kahootz	New fileservers question from iomart - urgent
55686	19 Aug, 12:48	0h 01m	Lantech	Moodle Update
55687	19 Aug, 13:06	0h 02m	Kahootz	Routing on our new Iomart servers
55689	19 Aug, 20:24	0h 10m	Kahootz	Build new fileservers
55691	20 Aug, 08:26	0h 09m	Kahootz	Borgbackup question
55692	20 Aug, 11:30	0h 00m	Top To Toe	CRITICAL: HTTP: staging.toptotoe-gait.com HTTPS on gait-prod.toptotoe.com
55693	20 Aug, 11:34	0h 01m	OpenCorporates	OpenCorporates Wildcard Cert Renewed
55695	20 Aug, 14:59	0h 01m	AskBio	PromPT systemd services
55701	21 Aug, 15:40	0h 01m	AskBio	Linux Machines
55702	21 Aug, 17:15	0h 05m	Gravytrain	High load on web.prod.bf2.bedfordinsurance.co.uk
55704	22 Aug, 08:38	0h 09m	AskBio	edb-coll.askbio.com restic failure
55705	22 Aug, 09:09	0h 02m	Kahootz	New users
55708	22 Aug, 14:19	0h 40m	Cambridge Flow Solutions	CONFIDENTIAL Cambridge Flow Solutions Ltd
55709	22 Aug, 21:08	0h 11m	AskBio	jura.askbio.com monitoring timeout
55710	23 Aug, 12:03	0h 34m	OpenCorporates	CRITICAL: HTTP: OC Icinga on icinga.opencorporates.com
55717	25 Aug, 16:07	0h 17m	AskBio	Singularity and dependencies
55719	25 Aug, 17:12	0h 27m	AskBio	All hosts monitoring timeout
55721	26 Aug, 09:17	0h 01m	DLS Plastics	Storage alert: /opt on dls-zimbra1.dls.internal
55723	26 Aug, 10:33	0h 00m	None	You've enabled two-factor authentication on your account
55724	26 Aug, 14:27	0h 01m	ATA Group	Crontab issue
55727	26 Aug, 16:45	0h 08m	Internal	Message - Faizan \| Tv Channel Services \| 01600 483484
55728	26 Aug, 17:09	0h 06m	Kahootz	new (temporary) proxmox VM on iomart infra
55729	26 Aug, 17:31	0h 24m	Kahootz	package list managed by Puppet
55731	27 Aug, 08:15	0h 12m	Rotastat	New User
55732	27 Aug, 09:33	0h 10m	Kahootz	Postfix issues on new iomart VMs
55735	27 Aug, 11:20	0h 27m	Cambridge Flow Solutions	Remove client Cambridge Flow Solutions Ltd servers from support
55737	27 Aug, 14:38	0h 06m	Cambridge Flow Solutions	Confidential: CFS
55741	28 Aug, 08:53	0h 03m	Kahootz	sudoers on new iomart VMs
55745	28 Aug, 09:57	0h 06m	ATA Group	New instance
55746	28 Aug, 11:50	0h 03m	Sysdoc	On prem deployment support
55780	29 Aug, 02:03	0	AskBio	CRITICAL: System Health: Systemd State on edb-coll.askbio.com
55781	29 Aug, 09:40	0h 14m	JISC	Question about IPV6
55783	29 Aug, 12:25	0h 04m	ITC Compliance	Felly Oro
55784	29 Aug, 14:19	0h 00m	Midnight Hax	woodlands.midnighthax.com bormatic failure
55785	29 Aug, 16:22	0h 03m	OpenCorporates	Website Shutdowns
55786	29 Aug, 18:12	0	Kahootz	Write lock timeouts on oscar on dataroot
55787	29 Aug, 18:30	0	AskBio	CRITICAL: System Health: Systemd State on macleod.synpromics.com

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	237.129 msec
System CPU time	0.000 msec
Total CPU time	237.129 msec
Elapsed time	265.331 msec
Context switches	143 voluntary, 12 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-29&start=2025-07-28
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-08-29'
'start'	'2025-07-28'

Variable	Value
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g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 8, 29), 'start': datetime.date(2025, 7, 28), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-08-29&start=2025-07-28' [GET]>

Triage response

28 Jul - 29 Aug

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triage_response_report_drilldown.html

SQLAlchemy queries

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Configure Flask-SQLAlchemy:

Log Messages

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Level	Time	Message	Location
DEBUG	2026-07-09 22:06:13.767097	xxx	./services/model.py:838
DEBUG	2026-07-09 22:06:13.767156	xxx	./services/model.py:838
DEBUG	2026-07-09 22:06:13.767167	xxx	./services/model.py:838
DEBUG	2026-07-09 22:06:13.767174	xxx	./services/model.py:838
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DEBUG	2026-07-09 22:06:13.767186	xxx	./services/model.py:838
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DEBUG	2026-07-09 22:06:13.767200	xxx	./services/model.py:838
DEBUG	2026-07-09 22:06:13.767205	xxx	./services/model.py:838
DEBUG	2026-07-09 22:06:13.767210	xxx	./services/model.py:838
DEBUG	2026-07-09 22:06:13.767215	xxx	./services/model.py:838
DEBUG	2026-07-09 22:06:13.767220	xxx	./services/model.py:838
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DEBUG	2026-07-09 22:06:13.767231	xxx	./services/model.py:838
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DEBUG	2026-07-09 22:06:13.767363	xxx	./services/model.py:838