Triage response

28 Jul - 01 Aug

RT	Created	Time in Triage	Client	Subject
54921	22 May, 16:15	0h 36m	Troika	NIS to Active Directory migration
55382	07 Jul, 17:01	0h 18m	OGT	On-Site Warranty due to expire - Rodney JBOD
55486	22 Jul, 14:55	0h 11m	Internal	Fwd: Our Emails Are Changing
55516	25 Jul, 17:44	0h 26m	Geograph	Build failing again (quay.io quota?)
55520	28 Jul, 08:20	0h 03m	Entrepreneurs Circle	Re: Re: Introducing Usama and OpenVPN Setup Assistance
55521	28 Jul, 09:28	0h 06m	JISC	Putting l01 and l02 behind OpenAthens WAF
55523	28 Jul, 15:55	0h 14m	Internal	Pytrack access for Shaun
55528	29 Jul, 08:14	0h 01m	Internal	WARNING: NRPE Disk: /var on mersey.tiger-computing.co.uk
55529	29 Jul, 09:31	0h 11m	Lantech	Moodle.ipa.ie upgrade
55532	29 Jul, 11:01	0h 06m	TCV	DNS Record Issues
55534	29 Jul, 11:51	0h 17m	None	Free Energy Monitoring? - Teams Meeting Request
55537	29 Jul, 15:51	0h 11m	AskBio	synpdb service on edb-lab-skye.askbio.com
55538	29 Jul, 16:02	0h 01m	Kahootz	New user accounts on hosting (LDAP) please
55539	29 Jul, 18:07	0h 08m	AskBio	Weka on Macleod \| Slow data transfer speed
55543	30 Jul, 09:50	0h 18m	Kahootz	Rebooting Memset front-server VM's today
55544	10 Jul, 13:33	0h 04m	eTherapeutics	URGENT: Gitlab is down again
55545	30 Jul, 10:46	0h 01m	AskBio	/root/weka not mounted on Talisker
55546	30 Jul, 12:29	0h 01m	Internal	Permit latest kernel version from Charlie
55547	30 Jul, 16:23	0h 04m	OpenCorporates	Retention Periods
55548	30 Jul, 17:22	0h 02m	Kahootz	WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com
55551	31 Jul, 08:29	0h 01m	Trident Honda	smbfs1.trident.lan unmerged configuration files
55552	31 Jul, 09:50	0h 02m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55555	31 Jul, 14:06	0h 05m	Entrepreneurs Circle	EC: How to Get Your Business to £100k Months Webinar
55556	31 Jul, 17:38	0h 00m	Ingeus	CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal
55557	31 Jul, 17:46	0h 00m	ITC Compliance	ISO 270001 cert
55558	31 Jul, 20:21	0h 16m	AskBio	DOWN: talisker.synpromics.com
55561	01 Aug, 08:18	0h 02m	JISC	ath-lin-prx-l01 outage
55562	01 Aug, 08:42	0h 01m	Novadata	CRITICAL: Networking: SSH on arcturus/leonis
55564	01 Aug, 10:32	0h 04m	Internal	Redundant BackupPC directories (NRPE) on thames.tiger-computing.co.uk & mersey
55565	30 Jul, 08:13	0h 01m	ERF Electrical	CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk
55566	01 Aug, 16:14	0h 06m	AskBio	Outages at Askbio

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	60.243 msec
System CPU time	0.180 msec
Total CPU time	60.423 msec
Elapsed time	79.833 msec
Context switches	25 voluntary, 2 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-01&start=2025-07-28
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-08-01'
'start'	'2025-07-28'

Variable	Value
data	[<Ticket(id=5594, rt_number=54921, queue=Requests, subject=NIS to Active Directory migration, ticket_status=closed, client=Troika, priority=9, created=2025-05-22 16:15:03, last_txn_id=0>, <Ticket(id=5994, rt_number=55382, queue=Admin, subject=On-Site Warranty due to expire - Rodney JBOD, ticket_status=resolved, client=OGT, priority=41, created=2025-07-07 17:01:22, last_txn_id=0>, <Ticket(id=6099, rt_number=55486, queue=Requests, subject=Fwd: Our Emails Are Changing, ticket_status=closed, client=Internal, priority=2, created=2025-07-22 14:55:03, last_txn_id=0>, <Ticket(id=6129, rt_number=55516, queue=Problems, subject=Build failing again (quay.io quota?), ticket_status=closed, client=Geograph, priority=42, created=2025-07-25 17:44:45, last_txn_id=0>, <Ticket(id=6133, rt_number=55520, queue=Requests, subject=Re: Re: Introducing Usama and OpenVPN Setup Assistance, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-07-28 08:20:57, last_txn_id=0>, <Ticket(id=6134, rt_number=55521, queue=Requests, subject=Putting l01 and l02 behind OpenAthens WAF, ticket_status=closed, client=JISC, priority=66, created=2025-07-28 09:28:44, last_txn_id=2380256>, <Ticket(id=6136, rt_number=55523, queue=Requests, subject=Pytrack access for Shaun , ticket_status=closed, client=Internal, priority=0, created=2025-07-28 15:55:57, last_txn_id=0>, <Ticket(id=6173, rt_number=55528, queue=Incidents, subject=WARNING: NRPE Disk: /var on mersey.tiger-computing.co.uk, ticket_status=closed, client=Internal, priority=51, created=2025-07-29 08:14:46, last_txn_id=0>, <Ticket(id=6174, rt_number=55529, queue=Requests, subject=Moodle.ipa.ie upgrade, ticket_status=closed, client=Lantech, priority=42, created=2025-07-29 09:31:09, last_txn_id=0>, <Ticket(id=6177, rt_number=55532, queue=Incidents, subject=DNS Record Issues, ticket_status=closed, client=TCV, priority=51, created=2025-07-29 11:01:17, last_txn_id=0>, <Ticket(id=6179, rt_number=55534, queue=Triage, subject=Free Energy Monitoring? - Teams Meeting Request, ticket_status=rejected, client=None, priority=0, created=2025-07-29 11:51:57, last_txn_id=0>, <Ticket(id=6182, rt_number=55537, queue=Problems, subject=synpdb service on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=41, created=2025-07-29 15:51:58, last_txn_id=0>, <Ticket(id=6183, rt_number=55538, queue=Requests, subject=New user accounts on hosting (LDAP) please, ticket_status=closed, client=Kahootz, priority=62, created=2025-07-29 16:02:33, last_txn_id=0>, <Ticket(id=6184, rt_number=55539, queue=Problems, subject=Weka on Macleod \| Slow data transfer speed, ticket_status=closed, client=AskBio, priority=45, created=2025-07-29 18:07:26, last_txn_id=0>, <Ticket(id=6188, rt_number=55543, queue=Requests, subject=Rebooting Memset front-server VM's today, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-30 09:50:52, last_txn_id=0>, <Ticket(id=6189, rt_number=55544, queue=Problems, subject=URGENT: Gitlab is down again, ticket_status=closed, client=eTherapeutics, priority=3, created=2025-07-10 13:33:32, last_txn_id=2378642>, <Ticket(id=6190, rt_number=55545, queue=Incidents, subject=/root/weka not mounted on Talisker, ticket_status=closed, client=AskBio, priority=71, created=2025-07-30 10:46:03, last_txn_id=0>, <Ticket(id=6191, rt_number=55546, queue=Requests, subject=Permit latest kernel version from Charlie, ticket_status=closed, client=Internal, priority=41, created=2025-07-30 12:29:09, last_txn_id=0>, <Ticket(id=6192, rt_number=55547, queue=Requests, subject=Retention Periods, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-30 16:23:07, last_txn_id=0>, <Ticket(id=6193, rt_number=55548, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-30 17:22:39, last_txn_id=0>, <Ticket(id=6196, rt_number=55551, queue=Problems, subject=smbfs1.trident.lan unmerged configuration files, ticket_status=closed, client=Trident Honda, priority=41, created=2025-07-31 08:29:57, last_txn_id=0>, <Ticket(id=6197, rt_number=55552, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=42, created=2025-07-31 09:50:13, last_txn_id=0>, <Ticket(id=6200, rt_number=55555, queue=Requests, subject=EC: How to Get Your Business to £100k Months Webinar, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-07-31 14:06:27, last_txn_id=2379641>, <Ticket(id=6201, rt_number=55556, queue=Incidents, subject=CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal, ticket_status=closed, client=Ingeus, priority=51, created=2025-07-31 17:38:19, last_txn_id=0>, <Ticket(id=6215, rt_number=55557, queue=Admin, subject=ISO 270001 cert, ticket_status=resolved, client=ITC Compliance, priority=0, created=2025-07-31 17:46:24, last_txn_id=0>, <Ticket(id=6216, rt_number=55558, queue=Incidents, subject=DOWN: talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=50, created=2025-07-31 20:21:39, last_txn_id=0>, <Ticket(id=6220, rt_number=55561, queue=Incidents, subject=ath-lin-prx-l01 outage, ticket_status=closed, client=JISC, priority=71, created=2025-08-01 08:18:08, last_txn_id=0>, <Ticket(id=6221, rt_number=55562, queue=Incidents, subject=CRITICAL: Networking: SSH on arcturus/leonis, ticket_status=closed, client=Novadata, priority=61, created=2025-08-01 08:42:50, last_txn_id=0>, <Ticket(id=6223, rt_number=55564, queue=Incidents, subject=Redundant BackupPC directories (NRPE) on thames.tiger-computing.co.uk & mersey, ticket_status=closed, client=Internal, priority=41, created=2025-08-01 10:32:44, last_txn_id=0>, <Ticket(id=6224, rt_number=55565, queue=Incidents, subject=CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=52, created=2025-07-30 08:13:20, last_txn_id=2380737>, <Ticket(id=6225, rt_number=55566, queue=Requests, subject=Outages at Askbio, ticket_status=closed, client=AskBio, priority=62, created=2025-08-01 16:14:15, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 8, 1), 'start': datetime.date(2025, 7, 28), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-08-01&start=2025-07-28' [GET]>
session	<SecureCookieSession {}>

Triage response

28 Jul - 01 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 07:46:07.463770	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463825	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463835	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463843	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463850	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463855	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463861	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463867	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463872	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463878	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463885	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463890	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463896	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463902	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463907	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463913	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463919	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463924	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463930	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463935	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463941	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463947	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463952	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463958	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463964	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463969	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463975	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463980	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463986	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463992	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.463997	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.464002	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.464008	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.464014	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.464019	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.464025	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.464030	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.464036	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.464043	xxx	./services/model.py:838
DEBUG	2025-12-06 07:46:07.464049	xxx	./services/model.py:838