Triage response

28 Jul - 01 Aug

RT	Created	Time in Triage	Client	Subject
54921	22 May, 16:15	0h 36m	Troika	NIS to Active Directory migration
55382	07 Jul, 17:01	0h 18m	OGT	On-Site Warranty due to expire - Rodney JBOD
55486	22 Jul, 14:55	0h 11m	Internal	Fwd: Our Emails Are Changing
55516	25 Jul, 17:44	0h 26m	Geograph	Build failing again (quay.io quota?)
55520	28 Jul, 08:20	0h 03m	Entrepreneurs Circle	Re: Re: Introducing Usama and OpenVPN Setup Assistance
55521	28 Jul, 09:28	0h 06m	JISC	Putting l01 and l02 behind OpenAthens WAF
55523	28 Jul, 15:55	0h 14m	Internal	Pytrack access for Shaun
55528	29 Jul, 08:14	0h 01m	Internal	WARNING: NRPE Disk: /var on mersey.tiger-computing.co.uk
55529	29 Jul, 09:31	0h 11m	Lantech	Moodle.ipa.ie upgrade
55532	29 Jul, 11:01	0h 06m	TCV	DNS Record Issues
55534	29 Jul, 11:51	0h 17m	None	Free Energy Monitoring? - Teams Meeting Request
55537	29 Jul, 15:51	0h 11m	AskBio	synpdb service on edb-lab-skye.askbio.com
55538	29 Jul, 16:02	0h 01m	Kahootz	New user accounts on hosting (LDAP) please
55539	29 Jul, 18:07	0h 08m	AskBio	Weka on Macleod \| Slow data transfer speed
55543	30 Jul, 09:50	0h 18m	Kahootz	Rebooting Memset front-server VM's today
55544	10 Jul, 13:33	0h 04m	eTherapeutics	URGENT: Gitlab is down again
55545	30 Jul, 10:46	0h 01m	AskBio	/root/weka not mounted on Talisker
55546	30 Jul, 12:29	0h 01m	Internal	Permit latest kernel version from Charlie
55547	30 Jul, 16:23	0h 04m	OpenCorporates	Retention Periods
55548	30 Jul, 17:22	0h 02m	Kahootz	WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com
55551	31 Jul, 08:29	0h 01m	Trident Honda	smbfs1.trident.lan unmerged configuration files
55552	31 Jul, 09:50	0h 02m	Global Brands	Michael Nuttall shared the folder "VPNs" with you
55555	31 Jul, 14:06	0h 05m	Entrepreneurs Circle	EC: How to Get Your Business to £100k Months Webinar
55556	31 Jul, 17:38	0h 00m	Ingeus	CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal
55557	31 Jul, 17:46	0h 00m	ITC Compliance	ISO 270001 cert
55558	31 Jul, 20:21	0h 16m	AskBio	DOWN: talisker.synpromics.com
55561	01 Aug, 08:18	0h 02m	JISC	ath-lin-prx-l01 outage
55562	01 Aug, 08:42	0h 01m	Novadata	CRITICAL: Networking: SSH on arcturus/leonis
55564	01 Aug, 10:32	0h 04m	Internal	Redundant BackupPC directories (NRPE) on thames.tiger-computing.co.uk & mersey
55565	30 Jul, 08:13	0h 01m	ERF Electrical	CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk
55566	01 Aug, 16:14	0h 06m	AskBio	Outages at Askbio

git hash: master (a5ea8f59)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.2.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	40.606 msec
System CPU time	3.788 msec
Total CPU time	44.394 msec
Elapsed time	67.038 msec
Context switches	27 voluntary, 24 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-08-01&start=2025-07-28
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.2.0

Variable	Value
'end'	'2025-08-01'
'start'	'2025-07-28'

Variable	Value
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- Teams Meeting Request, ticket_status=rejected, client=None, priority=0, created=2025-07-29 11:51:57, last_txn_id=0>, <Ticket(id=6182, rt_number=55537, queue=Problems, subject=synpdb service on edb-lab-skye.askbio.com, ticket_status=closed, client=AskBio, priority=41, created=2025-07-29 15:51:58, last_txn_id=0>, <Ticket(id=6183, rt_number=55538, queue=Requests, subject=New user accounts on hosting (LDAP) please, ticket_status=closed, client=Kahootz, priority=62, created=2025-07-29 16:02:33, last_txn_id=0>, <Ticket(id=6184, rt_number=55539, queue=Problems, subject=Weka on Macleod \| Slow data transfer speed, ticket_status=closed, client=AskBio, priority=45, created=2025-07-29 18:07:26, last_txn_id=0>, <Ticket(id=6188, rt_number=55543, queue=Requests, subject=Rebooting Memset front-server VM's today, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-30 09:50:52, last_txn_id=0>, <Ticket(id=6189, rt_number=55544, queue=Problems, subject=URGENT: Gitlab is down again, ticket_status=closed, client=eTherapeutics, priority=3, created=2025-07-10 13:33:32, last_txn_id=2378642>, <Ticket(id=6190, rt_number=55545, queue=Incidents, subject=/root/weka not mounted on Talisker, ticket_status=closed, client=AskBio, priority=71, created=2025-07-30 10:46:03, last_txn_id=0>, <Ticket(id=6191, rt_number=55546, queue=Requests, subject=Permit latest kernel version from Charlie, ticket_status=closed, client=Internal, priority=41, created=2025-07-30 12:29:09, last_txn_id=0>, <Ticket(id=6192, rt_number=55547, queue=Requests, subject=Retention Periods, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-30 16:23:07, last_txn_id=0>, <Ticket(id=6193, rt_number=55548, queue=Incidents, subject=WARNING: NRPE Disk: All Disks on xray.hosting.inovem.com, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-30 17:22:39, last_txn_id=0>, <Ticket(id=6196, rt_number=55551, queue=Problems, subject=smbfs1.trident.lan unmerged configuration files, ticket_status=closed, client=Trident Honda, priority=41, created=2025-07-31 08:29:57, last_txn_id=0>, <Ticket(id=6197, rt_number=55552, queue=Requests, subject=Michael Nuttall shared the folder "VPNs" with you, ticket_status=closed, client=Global Brands, priority=42, created=2025-07-31 09:50:13, last_txn_id=0>, <Ticket(id=6200, rt_number=55555, queue=Requests, subject=EC: How to Get Your Business to £100k Months Webinar, ticket_status=closed, client=Entrepreneurs Circle, priority=62, created=2025-07-31 14:06:27, last_txn_id=2379641>, <Ticket(id=6201, rt_number=55556, queue=Incidents, subject=CRITICAL: HTTP: iw-prd/uk-diagnostics-interface-web on k8s.iw-prd-aks.internal, ticket_status=closed, client=Ingeus, priority=51, created=2025-07-31 17:38:19, last_txn_id=0>, <Ticket(id=6215, rt_number=55557, queue=Admin, subject=ISO 270001 cert, ticket_status=resolved, client=ITC Compliance, priority=0, created=2025-07-31 17:46:24, last_txn_id=0>, <Ticket(id=6216, rt_number=55558, queue=Incidents, subject=DOWN: talisker.synpromics.com, ticket_status=closed, client=AskBio, priority=50, created=2025-07-31 20:21:39, last_txn_id=0>, <Ticket(id=6220, rt_number=55561, queue=Incidents, subject=ath-lin-prx-l01 outage, ticket_status=closed, client=JISC, priority=71, created=2025-08-01 08:18:08, last_txn_id=0>, <Ticket(id=6221, rt_number=55562, queue=Incidents, subject=CRITICAL: Networking: SSH on arcturus/leonis, ticket_status=closed, client=Novadata, priority=61, created=2025-08-01 08:42:50, last_txn_id=0>, <Ticket(id=6223, rt_number=55564, queue=Incidents, subject=Redundant BackupPC directories (NRPE) on thames.tiger-computing.co.uk & mersey, ticket_status=closed, client=Internal, priority=41, created=2025-08-01 10:32:44, last_txn_id=0>, <Ticket(id=6224, rt_number=55565, queue=Incidents, subject=CRITICAL: HTTP: erfmakingme.uk HTTP on webdev.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=52, created=2025-07-30 08:13:20, last_txn_id=2380737>, <Ticket(id=6225, rt_number=55566, queue=Requests, subject=Outages at Askbio, ticket_status=closed, client=AskBio, priority=62, created=2025-08-01 16:14:15, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 8, 1), 'start': datetime.date(2025, 7, 28), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-08-01&start=2025-07-28' [GET]>

Triage response

28 Jul - 01 Aug

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-26 17:48:59.782786	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.782876	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.782893	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.782905	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.782916	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.782926	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.782936	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.782946	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.782955	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.782965	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.782974	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.782983	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.782992	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783004	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783015	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783025	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783035	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783045	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783054	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783064	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783073	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783082	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783092	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783102	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783114	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783123	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783132	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783142	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783151	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783160	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783170	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783179	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783188	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783199	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783209	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783219	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783230	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783240	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783250	xxx	./services/model.py:838
DEBUG	2026-03-26 17:48:59.783260	xxx	./services/model.py:838