Triage response

21 Jul - 25 Jul

RT	Created	Time in Triage	Client	Subject
55466	21 Jul, 08:12	0h 01m	BD Group	EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue
55467	21 Jul, 08:59	0h 02m	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
55468	21 Jul, 10:00	0h 05m	JaeVee	SSL cert for sys.jaevee.co.uk
55469	21 Jul, 10:15	0h 03m	OpenCorporates	Ayhan Setirekli - DevOps
55472	21 Jul, 13:32	0h 02m	Gravytrain	Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk
55473	21 Jul, 16:38	0h 25m	Sylvera	Remove Client Sylvera servers from support
55478	22 Jul, 10:31	0h 03m	eTherapeutics	Docker Hub access and cache
55484	22 Jul, 12:38	0h 03m	Kahootz	Changing DRBD master for oscar and papa
55485	22 Jul, 14:25	0h 02m	Internal	Message - Seon Beckles \| Bulletproof Cybersecurity \| 01438 500508
55487	22 Jul, 15:55	0h 01m	Kahootz	Leftover config files on front servers
55488	22 Jul, 16:01	0h 01m	ATA Group	FW: ATA SBP : 8000015794
55490	23 Jul, 09:57	0h 01m	Quickline	RADIUS
55491	23 Jul, 10:42	0h 00m	JISC	ath-lin-prx-l01.int.openathens.net DNS issue
55493	23 Jul, 18:08	0	None	靶向药载体技术会议
55494	23 Jul, 18:55	0	AskBio	DNS (10.193.220.5) inaccessible
55500	24 Jul, 08:37	0h 00m	Global Brands	CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal
55506	24 Jul, 14:11	0h 01m	DLS Plastics	DOWN: dlskvm2.dlsmedical.internal
55507	24 Jul, 14:18	0h 15m	Kahootz	bullseye-backports release file
55514	25 Jul, 15:04	0h 04m	Internal	Replicate dashboard bug
55515	25 Jul, 15:13	0h 15m	Internal	Replicate dashboard bug - Test 2
55516	25 Jul, 17:44	0h 15m	Geograph	Build failing again (quay.io quota?)

git hash: master (6c029d07)

Package	Version	Homepage	Summary
alchemical	1.0.3	None	Modern SQLAlchemy simplified
alembic	1.18.5	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.14.1	None	High-level concurrency and networking framework on top of asyncio or Trio
ast_serialize	0.6.0	None	Python bindings for mypy AST serialization
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.6.17	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.7	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.4.2	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.3.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.3.0	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.11	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.5.3	None	Lightweight in-process concurrent programming
gunicorn	26.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.18	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.15.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.20.0	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.12.0	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.12	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.2	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	2.2.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.2	None	Core utilities for Python packages
parso	0.8.7	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.1.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.5.2	https://github.com/aio-libs/propcache	Accelerated property cache
psutil	7.2.2	https://github.com/giampaolo/psutil	Cross-platform lib for process and system monitoring.
psycopg	3.3.4	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.4	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.13.4	None	Data validation using Python type hints
pydantic_core	2.46.4	https://github.com/pydantic/pydantic	Core functionality for Pydantic validation and serialization
Pygments	2.20.0	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.34.2	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.7.1	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.51	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.13	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.1	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.15.1	None	Traitlets Python configuration system
types-pytz	2026.2.0.20260518	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.16.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.7.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.8.2	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.8	None	The comprehensive WSGI web application library.
WTForms	3.2.2	None	Form validation and rendering for Python web development.
yarl	1.24.2	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	28.910 msec
System CPU time	0.079 msec
Total CPU time	28.989 msec
Elapsed time	45.026 msec
Context switches	26 voluntary, 1 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-25&start=2025-07-21
REMOTE_ADDR	10.42.58.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/26.0.0

Variable	Value
'end'	'2025-07-25'
'start'	'2025-07-21'

Variable	Value
data	[<Ticket(id=6079, rt_number=55466, queue=Incidents, subject=EFSRV-20057 [Tiger #55466] ef-v5-web-2.c.ef-platform.internal backups issue, ticket_status=closed, client=BD Group, priority=71, created=2025-07-21 08:12:43, last_txn_id=0>, <Ticket(id=6080, rt_number=55467, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-07-21 08:59:47, last_txn_id=0>, <Ticket(id=6081, rt_number=55468, queue=Requests, subject=SSL cert for sys.jaevee.co.uk, ticket_status=closed, client=JaeVee, priority=41, created=2025-07-21 10:00:30, last_txn_id=0>, <Ticket(id=6082, rt_number=55469, queue=Requests, subject=Ayhan Setirekli - DevOps, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-07-21 10:15:41, last_txn_id=2370943>, <Ticket(id=6085, rt_number=55472, queue=Incidents, subject=Apache syntax error web.prod.qs1.grvytrn.co.uk web.prod.bf2.bedfordinsurance.co.uk, ticket_status=closed, client=Gravytrain, priority=51, created=2025-07-21 13:32:04, last_txn_id=0>, <Ticket(id=6086, rt_number=55473, queue=Requests, subject=Remove Client Sylvera servers from support, ticket_status=closed, client=Sylvera, priority=3, created=2025-07-21 16:38:09, last_txn_id=0>, <Ticket(id=6091, rt_number=55478, queue=Requests, subject=Docker Hub access and cache, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-07-22 10:31:44, last_txn_id=2371703>, <Ticket(id=6097, rt_number=55484, queue=Requests, subject=Changing DRBD master for oscar and papa, ticket_status=closed, client=Kahootz, priority=63, created=2025-07-22 12:38:26, last_txn_id=0>, <Ticket(id=6098, rt_number=55485, queue=Admin, subject=Message - Seon Beckles \| Bulletproof Cybersecurity \| 01438 500508, ticket_status=resolved, client=Internal, priority=41, created=2025-07-22 14:25:51, last_txn_id=0>, <Ticket(id=6100, rt_number=55487, queue=Incidents, subject=Leftover config files on front servers, ticket_status=closed, client=Kahootz, priority=21, created=2025-07-22 15:55:56, last_txn_id=0>, <Ticket(id=6101, rt_number=55488, queue=Requests, subject=FW: ATA SBP : 8000015794, ticket_status=closed, client=ATA Group, priority=41, created=2025-07-22 16:01:11, last_txn_id=0>, <Ticket(id=6103, rt_number=55490, queue=Requests, subject=RADIUS, ticket_status=closed, client=Quickline, priority=61, created=2025-07-23 09:57:53, last_txn_id=0>, <Ticket(id=6104, rt_number=55491, queue=Incidents, subject=ath-lin-prx-l01.int.openathens.net DNS issue, ticket_status=closed, client=JISC, priority=81, created=2025-07-23 10:42:14, last_txn_id=0>, <Ticket(id=6106, rt_number=55493, queue=Triage, subject=靶向药载体技术会议, ticket_status=rejected, client=None, priority=0, created=2025-07-23 18:08:38, last_txn_id=0>, <Ticket(id=6107, rt_number=55494, queue=Incidents, subject=DNS (10.193.220.5) inaccessible, ticket_status=closed, client=AskBio, priority=2, created=2025-07-23 18:55:13, last_txn_id=0>, <Ticket(id=6113, rt_number=55500, queue=Incidents, subject=CRITICAL: Claycross VPN: from svr1 on svr1.global-brands.internal, ticket_status=closed, client=Global Brands, priority=61, created=2025-07-24 08:37:51, last_txn_id=0>, <Ticket(id=6119, rt_number=55506, queue=Incidents, subject=DOWN: dlskvm2.dlsmedical.internal, ticket_status=closed, client=DLS Plastics, priority=41, created=2025-07-24 14:11:08, last_txn_id=0>, <Ticket(id=6120, rt_number=55507, queue=Requests, subject=bullseye-backports release file, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-24 14:18:40, last_txn_id=0>, <Ticket(id=6127, rt_number=55514, queue=Triage, subject=Replicate dashboard bug, ticket_status=closed, client=Internal, priority=0, created=2025-07-25 15:04:55, last_txn_id=0>, <Ticket(id=6128, rt_number=55515, queue=Triage, subject=Replicate dashboard bug - Test 2, ticket_status=closed, client=Internal, priority=0, created=2025-07-25 15:13:25, last_txn_id=0>, <Ticket(id=6129, rt_number=55516, queue=Problems, subject=Build failing again (quay.io quota?), ticket_status=closed, client=Geograph, priority=42, created=2025-07-25 17:44:45, last_txn_id=0>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 7, 25), 'start': datetime.date(2025, 7, 21), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-07-25&start=2025-07-21' [GET]>

Triage response

21 Jul - 25 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-07-09 05:13:10.674031	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674091	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674104	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674113	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674121	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674142	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674153	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674160	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674167	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674174	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674181	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674186	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674192	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674197	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674203	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674208	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674214	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674220	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674225	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674231	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674236	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674248	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674255	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674261	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674267	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674273	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674279	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674286	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674292	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674297	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674302	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674308	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674313	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674318	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674324	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674329	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674334	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674339	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674345	xxx	./services/model.py:838
DEBUG	2026-07-09 05:13:10.674350	xxx	./services/model.py:838