Triage response

14 Jul - 18 Jul

RT	Created	Time in Triage	Client	Subject
55417	14 Jul, 09:16	0h 07m	Tusk IC	Storage alert: /srv/fast_scratch on mammoth.tusknet
55418	14 Jul, 09:30	0h 05m	Trident Honda	Storage alert: /srv on smbfs1.trident.lan
55419	14 Jul, 10:00	0h 02m	AskBio	Storage alert: /home on edb-lab-skye.askbio.com
55420	14 Jul, 10:03	0h 02m	Quickline	Leftover config file on aql-svr-sf-radius01.quickline.co.uk
55421	14 Jul, 10:45	0h 03m	ITC Compliance	ITC Compliance MariaDB CA on web-vip2.itccompliance.co.uk
55422	14 Jul, 10:49	0h 06m	Geograph	Fwd: Geograph Project \| Failed pipeline for british-isles \| f4636c1b
55423	14 Jul, 11:18	0h 12m	AskBio	libclang
55425	14 Jul, 13:46	0h 03m	AskBio	/weka on Macleod
55426	14 Jul, 15:34	0h 02m	NFW	New IP Address
55431	15 Jul, 09:00	0h 01m	Rotastat	gallus.rotastat.com duply backup duration
55432	15 Jul, 09:17	0h 01m	AskBio	Storage alert: /home on darkmatter.synpromics.com
55433	15 Jul, 09:57	0h 09m	JISC	OpenAthens server patching
55435	15 Jul, 11:10	0h 20m	ITC Compliance	Missing backup files
55438	15 Jul, 20:56	0h 51m	Internal	Zap
55441	16 Jul, 01:43	0	AskBio	Restic backup errors on edb-coll.askbio.com
55442	16 Jul, 08:18	0h 00m	Tusk IC	mammoth.tusknet disk volume usage /srv/scratch
55446	16 Jul, 13:59	0h 21m	Novadata	FW: Your AWS CloudShell data is scheduled for deletion on July 26, 2025 [AWS Account: 542772753301]
55449	17 Jul, 09:03	0h 03m	Cirencester College	Wildcard SSL/TLS .cirencester.ac.uk expiry
55450	17 Jul, 09:07	0h 01m	Tusk IC	Storage alert: /srv/scratch on mammoth.tusknet
55451	17 Jul, 09:54	0h 01m	Kahootz	Daily backup failed on xray.hosting.inovem.com
55452	17 Jul, 13:03	0h 11m	Cirencester College	User creation request
55453	17 Jul, 17:29	0h 01m	Internal	CRITICAL: System Health: Systemd State on nene2.ipa.tigr.uk
55455	18 Jul, 09:18	0h 01m	ERF Electrical	WordPress Versions out of date on weblive.erfelectrical.co.uk
55456	18 Jul, 09:19	0h 01m	Entrepreneurs Circle	WordPress Versions out of date on srv.entrepreneurscircle.org
55457	18 Jul, 09:19	0h 01m	Visku	WordPress Versions out of date on vps3.visku.com
55458	18 Jul, 10:49	0h 13m	OpenCorporates	Turn off events-search
55460	18 Jul, 14:13	0h 01m	JISC	Package mismatch on ath-lin-prx-l0{1,2}.int.openathens.net
55461	18 Jul, 14:20	0h 02m	Globecast	Storage alert: / on gcukscheddb02.globecastne.com

git hash: master (ddde22a4)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.1	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.1.4	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.0	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.9.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.7.8	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.3	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.2	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.2	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.46	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.5	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	19.971 msec
System CPU time	0.000 msec
Total CPU time	19.971 msec
Elapsed time	38.664 msec
Context switches	16 voluntary, 3 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-18&start=2025-07-14
REMOTE_ADDR	10.42.140.143
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-07-18'
'start'	'2025-07-14'

Variable	Value
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<Ticket(id=6065, rt_number=55452, queue=Requests, subject=User creation request, ticket_status=closed, client=Cirencester College, priority=41, created=2025-07-17 13:03:36, last_txn_id=0>, <Ticket(id=6066, rt_number=55453, queue=Incidents, subject=CRITICAL: System Health: Systemd State on nene2.ipa.tigr.uk, ticket_status=closed, client=Internal, priority=50, created=2025-07-17 17:29:44, last_txn_id=0>, <Ticket(id=6068, rt_number=55455, queue=Incidents, subject=WordPress Versions out of date on weblive.erfelectrical.co.uk, ticket_status=closed, client=ERF Electrical, priority=41, created=2025-07-18 09:18:53, last_txn_id=0>, <Ticket(id=6069, rt_number=55456, queue=Incidents, subject=WordPress Versions out of date on srv.entrepreneurscircle.org, ticket_status=closed, client=Entrepreneurs Circle, priority=61, created=2025-07-18 09:19:01, last_txn_id=0>, <Ticket(id=6070, rt_number=55457, queue=Incidents, subject=WordPress Versions out of date on vps3.visku.com, ticket_status=closed, 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g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 7, 18), 'start': datetime.date(2025, 7, 14), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-07-18&start=2025-07-14' [GET]>
session	<SecureCookieSession {}>

Triage response

14 Jul - 18 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-01-22 14:38:08.612844	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.612904	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.612915	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.612923	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.612930	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.612937	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.612943	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.612950	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.612956	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.612961	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.612967	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.612981	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.612988	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.612993	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613000	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613006	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613012	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613018	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613024	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613030	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613036	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613042	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613047	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613053	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613059	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613065	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613070	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613076	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613083	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613088	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613093	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613102	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613107	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613112	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613118	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613123	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613127	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613132	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613138	xxx	./services/model.py:838
DEBUG	2026-01-22 14:38:08.613143	xxx	./services/model.py:838