Triage response

30 Jun - 04 Jul

RT	Created	Time in Triage	Client	Subject
54966	29 May, 16:48	0h 24m	OGT	UBad drive in Manuel
55167	20 Jun, 11:11	0h 10m	eTherapeutics	ETX Sonar upgrade
55251	27 Jun, 12:58	0h 25m	JaeVee	Remove Jaevee servers from support
55255	28 Jun, 22:56	0h 17m	AskBio	/home usage
55260	30 Jun, 08:42	0h 03m	DLS Plastics	dls-zimbra1.dls.internal volume usage /opt
55261	30 Jun, 09:09	0h 02m	OpenCorporates	Storage alert: /srv/oc on zcluster2
55262	30 Jun, 09:09	0h 01m	OpenCorporates	Storage alert: /srv/data_qa on zcluster2
55263	30 Jun, 09:24	0h 02m	DLS Plastics	DLS potential ransomware infection
55266	30 Jun, 10:00	0h 02m	Internal	Server backups not allocated to a client
55268	30 Jun, 14:12	0h 21m	BD Group	Crontab updated
55269	30 Jun, 14:13	0h 20m	Internal	Message - Ross Fraser \| Ask Bio \| 07966 580627
55308	01 Jul, 09:55	0h 13m	OpenCorporates	Shutdown
55309	01 Jul, 10:08	0h 22m	OpenCorporates	Remove OC servers from support
55310	01 Jul, 18:39	0h 22m	Visku	Remove Visku servers from support
55313	02 Jul, 03:28	0	OpenCorporates	Web Target Response Time (app/oc-prod-openc-web/7627cb2d01b875ab Response)
55314	02 Jul, 09:40	0h 25m	eTherapeutics	AWS IAM Identity Center SCIM Access Token Rotation
55347	02 Jul, 10:13	0h 06m	OpenCorporates	HAProxy 14/15
55348	02 Jul, 10:26	0h 06m	Global Brands	Problem with getting on website
55349	02 Jul, 13:10	0h 03m	OpenCorporates	HAProxy 14 and 15 Support removal
55351	02 Jul, 13:31	0h 04m	Cirencester College	CCVLE01 - Moodle Server
55352	02 Jul, 15:02	0h 03m	OpenCorporates	Shut down backgrounder2.opencorporates.internal
55355	03 Jul, 09:21	0h 01m	AskBio	Prompt Containers on edb-iona.askbio.com
55358	03 Jul, 11:19	0h 02m	Sysdoc	DNS Record updates intensively
55360	03 Jul, 13:39	0h 08m	Top To Toe	Tiger Computing Backups Concerns
55362	04 Jul, 00:00	1h 05m	Sylvera	Sylvera monthly backup check and tape swap
55363	04 Jul, 13:28	0h 10m	NFW	NEW Broadband provider
55364	04 Jul, 15:05	0h 02m	Quickline	Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk
55366	04 Jul, 16:06	0h 18m	Kahootz	Change hosting root passwords

git hash: master (a2100d46)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.17.2	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.11.0	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2025.11.12	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.4	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.2	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.7	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.2.4	https://greenlet.readthedocs.io/	Lightweight in-process concurrent programming
gunicorn	23.0.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.8.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.6.2	None	Mypyc runtime library
line_profiler	5.0.0	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.0	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.0	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	25.0	None	Core utilities for Python packages
parso	0.8.5	https://github.com/davidhalter/parso	A Python Parser
pathspec	0.12.1	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.1	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.1	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.1	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.1	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2025.2	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.32.5	https://requests.readthedocs.io	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.4.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
sniffio	1.3.1	None	Sniff out which async library your code is running under
SQLAlchemy	2.0.44	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2025.2.0.20251108	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.5.0	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.2.14	https://github.com/jquast/wcwidth	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.3	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.22.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	25.988 msec
System CPU time	0.000 msec
Total CPU time	25.988 msec
Elapsed time	46.139 msec
Context switches	19 voluntary, 0 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-04&start=2025-06-30
REMOTE_ADDR	10.42.58.147
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/23.0.0

Variable	Value
'end'	'2025-07-04'
'start'	'2025-06-30'

Variable	Value
data	[<Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad drive in Manuel, ticket_status=closed, client=OGT, priority=68, created=2025-05-29 16:48:47, last_txn_id=0>, <Ticket(id=5841, rt_number=55167, queue=Requests, subject=ETX Sonar upgrade, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-06-20 11:11:35, last_txn_id=0>, <Ticket(id=5894, rt_number=55251, queue=Requests, subject=Remove Jaevee servers from support, ticket_status=closed, client=JaeVee, priority=45, created=2025-06-27 12:58:41, last_txn_id=0>, <Ticket(id=5898, rt_number=55255, queue=Requests, subject=/home usage, ticket_status=closed, client=AskBio, priority=63, created=2025-06-28 22:56:20, last_txn_id=0>, <Ticket(id=5903, rt_number=55260, queue=Problems, subject=dls-zimbra1.dls.internal volume usage /opt, ticket_status=closed, client=DLS Plastics, priority=42, created=2025-06-30 08:42:59, last_txn_id=0>, <Ticket(id=5904, rt_number=55261, queue=Incidents, subject=Storage alert: /srv/oc on zcluster2, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-06-30 09:09:33, last_txn_id=0>, <Ticket(id=5905, rt_number=55262, queue=Incidents, subject=Storage alert: /srv/data_qa on zcluster2, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-06-30 09:09:49, last_txn_id=0>, <Ticket(id=5906, rt_number=55263, queue=Incidents, subject=DLS potential ransomware infection, ticket_status=closed, client=DLS Plastics, priority=31, created=2025-06-30 09:24:31, last_txn_id=0>, <Ticket(id=5909, rt_number=55266, queue=Incidents, subject=Server backups not allocated to a client, ticket_status=closed, client=Internal, priority=41, created=2025-06-30 10:00:04, last_txn_id=0>, <Ticket(id=5911, rt_number=55268, queue=Requests, subject=Crontab updated, ticket_status=closed, client=BD Group, priority=41, created=2025-06-30 14:12:20, last_txn_id=0>, <Ticket(id=5912, rt_number=55269, queue=Incidents, subject=Message - Ross Fraser \| Ask Bio \| 07966 580627, ticket_status=closed, client=Internal, priority=0, created=2025-06-30 14:13:21, last_txn_id=2374417>, <Ticket(id=5951, rt_number=55308, queue=Requests, subject=Shutdown, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-07-01 09:55:00, last_txn_id=0>, <Ticket(id=5952, rt_number=55309, queue=Requests, subject=Remove OC servers from support, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-07-01 10:08:48, last_txn_id=0>, <Ticket(id=5953, rt_number=55310, queue=Requests, subject=Remove Visku servers from support, ticket_status=closed, client=Visku, priority=45, created=2025-07-01 18:39:06, last_txn_id=0>, <Ticket(id=5956, rt_number=55313, queue=Incidents, subject=Web Target Response Time (app/oc-prod-openc-web/7627cb2d01b875ab Response), ticket_status=closed, client=OpenCorporates, priority=1, created=2025-07-02 03:28:22, last_txn_id=0>, <Ticket(id=5957, rt_number=55314, queue=Requests, subject=AWS IAM Identity Center SCIM Access Token Rotation, ticket_status=closed, client=eTherapeutics, priority=44, created=2025-07-02 09:40:33, last_txn_id=0>, <Ticket(id=5958, rt_number=55347, queue=Requests, subject=HAProxy 14/15, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-02 10:13:36, last_txn_id=0>, <Ticket(id=5959, rt_number=55348, queue=Incidents, subject=Problem with getting on website, ticket_status=closed, client=Global Brands, priority=51, created=2025-07-02 10:26:48, last_txn_id=0>, <Ticket(id=5960, rt_number=55349, queue=Requests, subject=HAProxy 14 and 15 Support removal, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-07-02 13:10:15, last_txn_id=0>, <Ticket(id=5962, rt_number=55351, queue=Requests, subject=CCVLE01 - Moodle Server, ticket_status=closed, client=Cirencester College, priority=42, created=2025-07-02 13:31:43, last_txn_id=0>, <Ticket(id=5963, rt_number=55352, queue=Requests, subject=Shut down backgrounder2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=65, created=2025-07-02 15:02:29, last_txn_id=0>, <Ticket(id=5966, rt_number=55355, queue=Incidents, subject=Prompt Containers on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-07-03 09:21:59, last_txn_id=0>, <Ticket(id=5969, rt_number=55358, queue=Requests, subject=DNS Record updates intensively, ticket_status=closed, client=Sysdoc, priority=44, created=2025-07-03 11:19:12, last_txn_id=0>, <Ticket(id=5971, rt_number=55360, queue=QA, subject=Tiger Computing Backups Concerns, ticket_status=resolved, client=Top To Toe, priority=1, created=2025-07-03 13:39:43, last_txn_id=0>, <Ticket(id=5973, rt_number=55362, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=1, created=2025-07-04 00:00:04, last_txn_id=0>, <Ticket(id=5975, rt_number=55363, queue=Requests, subject=NEW Broadband provider, ticket_status=closed, client=NFW, priority=2, created=2025-07-04 13:28:28, last_txn_id=0>, <Ticket(id=5976, rt_number=55364, queue=Incidents, subject=Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=61, created=2025-07-04 15:05:22, last_txn_id=0>, <Ticket(id=5978, rt_number=55366, queue=Requests, subject=Change hosting root passwords, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-04 16:06:31, last_txn_id=2365429>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 7, 4), 'start': datetime.date(2025, 6, 30), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-07-04&start=2025-06-30' [GET]>
session	<SecureCookieSession {}>

Triage response

30 Jun - 04 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2025-12-06 08:48:33.644012	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644062	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644072	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644082	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644090	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644097	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644103	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644110	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644117	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644125	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644131	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644138	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644144	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644150	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644156	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644163	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644170	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644177	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644184	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644191	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644197	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644202	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644206	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644210	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644215	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644220	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644224	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644229	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644234	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644240	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644244	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644249	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644255	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644260	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644265	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644269	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644274	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644279	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644283	xxx	./services/model.py:838
DEBUG	2025-12-06 08:48:33.644288	xxx	./services/model.py:838