Triage response

30 Jun - 04 Jul

RT	Created	Time in Triage	Client	Subject
54966	29 May, 16:48	0h 24m	OGT	UBad drive in Manuel
55167	20 Jun, 11:11	0h 10m	eTherapeutics	ETX Sonar upgrade
55251	27 Jun, 12:58	0h 25m	JaeVee	Remove Jaevee servers from support
55255	28 Jun, 22:56	0h 17m	AskBio	/home usage
55260	30 Jun, 08:42	0h 03m	DLS Plastics	dls-zimbra1.dls.internal volume usage /opt
55261	30 Jun, 09:09	0h 02m	OpenCorporates	Storage alert: /srv/oc on zcluster2
55262	30 Jun, 09:09	0h 01m	OpenCorporates	Storage alert: /srv/data_qa on zcluster2
55263	30 Jun, 09:24	0h 02m	DLS Plastics	DLS potential ransomware infection
55266	30 Jun, 10:00	0h 02m	Internal	Server backups not allocated to a client
55268	30 Jun, 14:12	0h 21m	BD Group	Crontab updated
55269	30 Jun, 14:13	0h 20m	Internal	Message - Ross Fraser \| Ask Bio \| 07966 580627
55308	01 Jul, 09:55	0h 13m	OpenCorporates	Shutdown
55309	01 Jul, 10:08	0h 22m	OpenCorporates	Remove OC servers from support
55310	01 Jul, 18:39	0h 22m	Visku	Remove Visku servers from support
55313	02 Jul, 03:28	0	OpenCorporates	Web Target Response Time (app/oc-prod-openc-web/7627cb2d01b875ab Response)
55314	02 Jul, 09:40	0h 25m	eTherapeutics	AWS IAM Identity Center SCIM Access Token Rotation
55347	02 Jul, 10:13	0h 06m	OpenCorporates	HAProxy 14/15
55348	02 Jul, 10:26	0h 06m	Global Brands	Problem with getting on website
55349	02 Jul, 13:10	0h 03m	OpenCorporates	HAProxy 14 and 15 Support removal
55351	02 Jul, 13:31	0h 04m	Cirencester College	CCVLE01 - Moodle Server
55352	02 Jul, 15:02	0h 03m	OpenCorporates	Shut down backgrounder2.opencorporates.internal
55355	03 Jul, 09:21	0h 01m	AskBio	Prompt Containers on edb-iona.askbio.com
55358	03 Jul, 11:19	0h 02m	Sysdoc	DNS Record updates intensively
55360	03 Jul, 13:39	0h 08m	Top To Toe	Tiger Computing Backups Concerns
55362	04 Jul, 00:00	1h 05m	Sylvera	Sylvera monthly backup check and tape swap
55363	04 Jul, 13:28	0h 10m	NFW	NEW Broadband provider
55364	04 Jul, 15:05	0h 02m	Quickline	Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk
55366	04 Jul, 16:06	0h 18m	Kahootz	Change hosting root passwords

git hash: master (09b45279)

Package	Version	Homepage	Summary
alchemical	1.0.2	None	Modern SQLAlchemy simplified
alembic	1.18.4	None	A database migration tool for SQLAlchemy.
annotated-types	0.7.0	None	Reusable constraint types to use with typing.Annotated
anyio	4.12.1	None	High-level concurrency and networking framework on top of asyncio or Trio
asttokens	3.0.1	https://github.com/gristlabs/asttokens	Annotate AST trees with source code positions
backoff	2.2.1	https://github.com/litl/backoff	Function decoration for backoff and retry
blinker	1.9.0	None	Fast, simple object-to-object and broadcast signaling
Bootstrap-Flask	2.5.0	None	Bootstrap 4 & 5 helper for your Flask projects.
certifi	2026.2.25	https://github.com/certifi/python-certifi	Python package for providing Mozilla's CA Bundle.
charset-normalizer	3.4.6	None	The Real First Universal Charset Detector. Open, modern and actively maintained alternative to Chardet.
click	8.3.1	None	Composable command line interface toolkit
colorlog	6.10.1	https://github.com/borntyping/python-colorlog	Add colours to the output of Python's logging module.
decorator	5.2.1	None	Decorators for Humans
executing	2.2.1	https://github.com/alexmojaki/executing	Get the currently executing AST node of a frame, and other information
Flask	3.1.3	None	A simple framework for building complex web applications.
Flask-DebugToolbar	0.16.0	None	A toolbar overlay for debugging Flask applications.
Flask-DebugToolbar-LineProfilerPanel	1.0.2	https://github.com/phleet/flask_debugtoolbar_lineprofilerpanel	Panel for the Flask Debug toolbar to capture and view line-by-line profiling stats
Flask-Migrate	4.1.0	None	SQLAlchemy database migrations for Flask applications using Alembic.
Flask-SQLAlchemy	3.1.1	None	Add SQLAlchemy support to your Flask application.
Flask-WTF	1.2.2	None	Form rendering, validation, and CSRF protection for Flask with WTForms.
freezegun	1.5.5	https://github.com/spulec/freezegun	Let your Python tests travel through time
gql	4.0.0	https://github.com/graphql-python/gql	GraphQL client for Python
graphql-core	3.2.8	https://github.com/graphql-python/graphql-core	GraphQL implementation for Python, a port of GraphQL.js, the JavaScript reference implementation for GraphQL.
greenlet	3.3.2	None	Lightweight in-process concurrent programming
gunicorn	25.2.0	None	WSGI HTTP Server for UNIX
h11	0.16.0	https://github.com/python-hyper/h11	A pure-Python, bring-your-own-I/O implementation of HTTP/1.1
httpcore	1.0.9	None	A minimal low-level HTTP client.
httpx	0.28.1	None	The next generation HTTP client.
idna	3.11	None	Internationalized Domain Names in Applications (IDNA)
ilock	1.0.3	https://github.com/symonsoft/ilock	Inter-process named lock library
ipython	9.11.0	None	IPython: Productive Interactive Computing
ipython_pygments_lexers	1.1.1	None	Defines a variety of Pygments lexers for highlighting IPython code.
itsdangerous	2.2.0	None	Safely pass data to untrusted environments and back.
jedi	0.19.2	https://github.com/davidhalter/jedi	An autocompletion tool for Python that can be used for text editors.
Jinja2	3.1.6	None	A very fast and expressive template engine.
librt	0.8.1	None	Mypyc runtime library
line_profiler	5.0.2	https://github.com/pyutils/line_profiler	Line-by-line profiler
Mako	1.3.10	https://www.makotemplates.org/	A super-fast templating language that borrows the best ideas from the existing templating languages.
MarkupSafe	3.0.3	None	Safely add untrusted strings to HTML/XML markup.
matplotlib-inline	0.2.1	None	Inline Matplotlib backend for Jupyter
multidict	6.7.1	https://github.com/aio-libs/multidict	multidict implementation
mypy	1.19.1	None	Optional static typing for Python
mypy_extensions	1.1.0	None	Type system extensions for programs checked with the mypy type checker.
packaging	26.0	None	Core utilities for Python packages
parso	0.8.6	https://github.com/davidhalter/parso	A Python Parser
pathspec	1.0.4	None	Utility library for gitignore style pattern matching of file paths.
pdbp	1.8.2	https://github.com/mdmintz/pdbp	pdbp (Pdb+): A drop-in replacement for pdb and pdbpp.
pexpect	4.9.0	https://pexpect.readthedocs.io/	Pexpect allows easy control of interactive console applications.
portalocker	3.2.0	None	Wraps the portalocker recipe for easy usage
prompt_toolkit	3.0.52	None	Library for building powerful interactive command lines in Python
propcache	0.4.1	https://github.com/aio-libs/propcache	Accelerated property cache
psycopg	3.3.3	None	PostgreSQL database adapter for Python
psycopg-binary	3.3.3	None	PostgreSQL database adapter for Python -- C optimisation distribution
ptyprocess	0.7.0	https://github.com/pexpect/ptyprocess	Run a subprocess in a pseudo terminal
pure_eval	0.2.3	http://github.com/alexmojaki/pure_eval	Safely evaluate AST nodes without side effects
pydantic	2.12.5	None	Data validation using Python type hints
pydantic_core	2.41.5	https://github.com/pydantic/pydantic-core	Core functionality for Pydantic validation and serialization
Pygments	2.19.2	None	Pygments is a syntax highlighting package written in Python.
python-dateutil	2.9.0.post0	https://github.com/dateutil/dateutil	Extensions to the standard Python datetime module
python-dotenv	1.2.2	None	Read key-value pairs from a .env file and set them as environment variables
pytz	2026.1.post1	http://pythonhosted.org/pytz	World timezone definitions, modern and historical
requests	2.33.0	None	Python HTTP for Humans.
requests-toolbelt	1.0.0	https://toolbelt.readthedocs.io/	A utility belt for advanced users of python-requests
rt	3.6.0	None	Python interface to Request Tracker API
six	1.17.0	https://github.com/benjaminp/six	Python 2 and 3 compatibility utilities
SQLAlchemy	2.0.48	https://www.sqlalchemy.org	Database Abstraction Library
stack-data	0.6.3	http://github.com/alexmojaki/stack_data	Extract data from python stack frames and tracebacks for informative displays
stackprinter	0.2.12	https://github.com/cknd/stackprinter	Debug-friendly stack traces, with variable values and semantic highlighting
tabcompleter	1.4.0	https://github.com/mdmintz/tabcompleter	tabcompleter --- Autocompletion in the Python console.
traitlets	5.14.3	None	Traitlets Python configuration system
types-pytz	2026.1.1.20260304	None	Typing stubs for pytz
typing-inspection	0.4.2	None	Runtime typing introspection tools
typing_extensions	4.15.0	None	Backported and Experimental Type Hints for Python 3.9+
urllib3	2.6.3	None	HTTP library with thread-safe connection pooling, file post, and more.
wcwidth	0.6.0	None	Measures the displayed width of unicode strings in a terminal
Werkzeug	3.1.6	None	The comprehensive WSGI web application library.
WTForms	3.2.1	None	Form validation and rendering for Python web development.
yarl	1.23.0	https://github.com/aio-libs/yarl	Yet another URL library

Resource	Value
User CPU time	117.383 msec
System CPU time	0.089 msec
Total CPU time	117.472 msec
Elapsed time	175.172 msec
Context switches	14 voluntary, 551 involuntary

Key	Value
HTTP_ACCEPT	/
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_HOST	dashboard.uat.tigr.uk
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
QUERY_STRING	end=2025-07-04&start=2025-06-30
REMOTE_ADDR	10.42.13.85
REQUEST_METHOD	GET
SCRIPT_NAME
SERVER_NAME	0.0.0.0
SERVER_PORT	8000
SERVER_PROTOCOL	HTTP/1.1
SERVER_SOFTWARE	gunicorn/25.2.0

Variable	Value
'end'	'2025-07-04'
'start'	'2025-06-30'

Variable	Value
data	[<Ticket(id=5639, rt_number=54966, queue=Requests, subject=UBad drive in Manuel, ticket_status=closed, client=OGT, priority=68, created=2025-05-29 16:48:47, last_txn_id=0>, <Ticket(id=5841, rt_number=55167, queue=Requests, subject=ETX Sonar upgrade, ticket_status=closed, client=eTherapeutics, priority=45, created=2025-06-20 11:11:35, last_txn_id=0>, <Ticket(id=5894, rt_number=55251, queue=Requests, subject=Remove Jaevee servers from support, ticket_status=closed, client=JaeVee, priority=45, created=2025-06-27 12:58:41, last_txn_id=0>, <Ticket(id=5898, rt_number=55255, queue=Requests, subject=/home usage, ticket_status=closed, client=AskBio, priority=63, created=2025-06-28 22:56:20, last_txn_id=0>, <Ticket(id=5903, rt_number=55260, queue=Problems, subject=dls-zimbra1.dls.internal volume usage /opt, ticket_status=closed, client=DLS Plastics, priority=42, created=2025-06-30 08:42:59, last_txn_id=0>, <Ticket(id=5904, rt_number=55261, queue=Incidents, subject=Storage alert: /srv/oc on zcluster2, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-06-30 09:09:33, last_txn_id=0>, <Ticket(id=5905, rt_number=55262, queue=Incidents, subject=Storage alert: /srv/data_qa on zcluster2, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-06-30 09:09:49, last_txn_id=0>, <Ticket(id=5906, rt_number=55263, queue=Incidents, subject=DLS potential ransomware infection, ticket_status=closed, client=DLS Plastics, priority=31, created=2025-06-30 09:24:31, last_txn_id=0>, <Ticket(id=5909, rt_number=55266, queue=Incidents, subject=Server backups not allocated to a client, ticket_status=closed, client=Internal, priority=41, created=2025-06-30 10:00:04, last_txn_id=0>, <Ticket(id=5911, rt_number=55268, queue=Requests, subject=Crontab updated, ticket_status=closed, client=BD Group, priority=41, created=2025-06-30 14:12:20, last_txn_id=0>, <Ticket(id=5912, rt_number=55269, queue=Incidents, subject=Message - Ross Fraser \| Ask Bio \| 07966 580627, ticket_status=closed, client=Internal, priority=0, created=2025-06-30 14:13:21, last_txn_id=2374417>, <Ticket(id=5951, rt_number=55308, queue=Requests, subject=Shutdown, ticket_status=closed, client=OpenCorporates, priority=64, created=2025-07-01 09:55:00, last_txn_id=0>, <Ticket(id=5952, rt_number=55309, queue=Requests, subject=Remove OC servers from support, ticket_status=closed, client=OpenCorporates, priority=44, created=2025-07-01 10:08:48, last_txn_id=0>, <Ticket(id=5953, rt_number=55310, queue=Requests, subject=Remove Visku servers from support, ticket_status=closed, client=Visku, priority=45, created=2025-07-01 18:39:06, last_txn_id=0>, <Ticket(id=5956, rt_number=55313, queue=Incidents, subject=Web Target Response Time (app/oc-prod-openc-web/7627cb2d01b875ab Response), ticket_status=closed, client=OpenCorporates, priority=1, created=2025-07-02 03:28:22, last_txn_id=0>, <Ticket(id=5957, rt_number=55314, queue=Requests, subject=AWS IAM Identity Center SCIM Access Token Rotation, ticket_status=closed, client=eTherapeutics, priority=44, created=2025-07-02 09:40:33, last_txn_id=0>, <Ticket(id=5958, rt_number=55347, queue=Requests, subject=HAProxy 14/15, ticket_status=closed, client=OpenCorporates, priority=61, created=2025-07-02 10:13:36, last_txn_id=0>, <Ticket(id=5959, rt_number=55348, queue=Incidents, subject=Problem with getting on website, ticket_status=closed, client=Global Brands, priority=51, created=2025-07-02 10:26:48, last_txn_id=0>, <Ticket(id=5960, rt_number=55349, queue=Requests, subject=HAProxy 14 and 15 Support removal, ticket_status=closed, client=OpenCorporates, priority=62, created=2025-07-02 13:10:15, last_txn_id=0>, <Ticket(id=5962, rt_number=55351, queue=Requests, subject=CCVLE01 - Moodle Server, ticket_status=closed, client=Cirencester College, priority=42, created=2025-07-02 13:31:43, last_txn_id=0>, <Ticket(id=5963, rt_number=55352, queue=Requests, subject=Shut down backgrounder2.opencorporates.internal, ticket_status=closed, client=OpenCorporates, priority=65, created=2025-07-02 15:02:29, last_txn_id=0>, <Ticket(id=5966, rt_number=55355, queue=Incidents, subject=Prompt Containers on edb-iona.askbio.com, ticket_status=closed, client=AskBio, priority=71, created=2025-07-03 09:21:59, last_txn_id=0>, <Ticket(id=5969, rt_number=55358, queue=Requests, subject=DNS Record updates intensively, ticket_status=closed, client=Sysdoc, priority=44, created=2025-07-03 11:19:12, last_txn_id=0>, <Ticket(id=5971, rt_number=55360, queue=QA, subject=Tiger Computing Backups Concerns, ticket_status=resolved, client=Top To Toe, priority=1, created=2025-07-03 13:39:43, last_txn_id=0>, <Ticket(id=5973, rt_number=55362, queue=Requests, subject=Sylvera monthly backup check and tape swap, ticket_status=closed, client=Sylvera, priority=1, created=2025-07-04 00:00:04, last_txn_id=0>, <Ticket(id=5975, rt_number=55363, queue=Requests, subject=NEW Broadband provider, ticket_status=closed, client=NFW, priority=2, created=2025-07-04 13:28:28, last_txn_id=0>, <Ticket(id=5976, rt_number=55364, queue=Incidents, subject=Storatge alert: /var on aql-svr-sf-radius01.quickline.co.uk, ticket_status=closed, client=Quickline, priority=61, created=2025-07-04 15:05:22, last_txn_id=0>, <Ticket(id=5978, rt_number=55366, queue=Requests, subject=Change hosting root passwords, ticket_status=closed, client=Kahootz, priority=61, created=2025-07-04 16:06:31, last_txn_id=2365429>]
g	<flask.g of 'app'>
meta	{'end': datetime.date(2025, 7, 4), 'start': datetime.date(2025, 6, 30), 'target': 600, 'title': 'Triage response', 'warning_threshold': 0.5}
request	<Request 'http://dashboard.uat.tigr.uk/triage_response_report_drilldown?end=2025-07-04&start=2025-06-30' [GET]>

Triage response

30 Jun - 04 Jul

Versions

Installed Packages

Resource Usage

HTTP Headers

Request Vars

View information

COOKIES Variables

SESSION Variables

GET Variables

POST Variables

Templates

triage_response_report_drilldown.html

SQLAlchemy queries

Queries Unavailable

Configure Flask-SQLAlchemy:

Log Messages

Line Profiler Usage Docs

Usage Instructions

Level	Time	Message	Location
DEBUG	2026-03-26 23:53:28.739372	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.739433	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.739446	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.739457	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.739465	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.739472	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.739480	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740239	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740261	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740270	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740277	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740284	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740299	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740309	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740316	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740325	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740333	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740341	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740349	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740355	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740362	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740369	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740376	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740383	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740389	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740396	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740403	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740409	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740416	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740423	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740430	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740437	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740443	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740496	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740510	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740518	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740525	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740531	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740538	xxx	./services/model.py:838
DEBUG	2026-03-26 23:53:28.740544	xxx	./services/model.py:838